Progent is seeking Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Teaming with Progent
Progent is a progressive network consulting and IT outsourcing company headquartered in San Jose, California, in the center of Silicon Valley. Effective models for customer marketing, service delivery, virtual office environment, and employee compensation have allowed Progent to become among the most rapidly growing and most respected Microsoft Partners in the United States. Our extensive technical information base and collaborative approach to problem solving has allowed Progent to retain a strong staff and a satisfied international customer base.

If you have experience giving Windows desktop help and reside in the San Jose area, joining Progent and supporting Progent's customers will improve your skills through interaction with Progent's team of collaborative, high-productivity engineers. Progent's concentration on offering IT consulting and network support to small businesses will be your chance to work closely with top executives and contribute measurably to the success of dynamic companies. In addition, Progent's virtual office infrastructure offers advanced technology for remote access and mobile connectivity to enable you to deliver fast solutions when you help with mission-critical problems.

If you would like to pursue this opening, you should send your qualifications to job-p016@progent.com. Be sure to include the job code of the position that you are applying for.

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Job Title

Desktop Engineer

Job Number

P016

Work Location

Home-based, virtual office infrastructure.

Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Maintain, diagnose and resolve problems with all versions of Windows-powered workstation and laptop systems and others as necessary.
  • Work with computer users in helping to identify and resolve application and operating system problems that impact user productivity
  • Install, integrate and test a variety of software programs on user PCs
  • Work on-site to find and resolve both emergency and persistent issues that affect the stability, security, speed, connectivity, and overall functionality of desktops, laptops, imaging devices and other hardware
  • Deploy new end-user hardware and help with other deployments, upgrades, and exchanges of workstations, laptop computers and related hardware
  • Assure the timely analysis and remediation of desktops and notebooks and associated hardware
  • Remain updated with an expert knowledge of desktop and laptop computing applications and utilization of WAN infrastructure including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years background in workstation admin new program setup, computer and peripheral integration, trouble analysis and correction)
  • Strong computer debugging and problem isolation skill, talent to implement short-term patches to solve computer problems and escalate support services when necessary
  • Broad experience providing software help to small organizations for all Microsoft Windows OS, Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to enabling continuous productivity
  • Work without supervision and display marked characteristics of ownership and motivation