Progent is looking for Desktop Support Consultants to help our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Working with Progent
Progent is an innovative network support and information technology outsourcing company headquartered in San Jose, CA, in the heart of Silicon Valley. Effective models for customer marketing, service delivery, virtual office infrastructure, and employee compensation have allowed Progent to be one of the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support information base and collaborative style of problem resolution has helped Progent to retain a talented staff and a loyal international customer base.

If you have a background giving Windows desktop help and live in the San Mateo area, joining Progent and working for Progent's customers will expand your skills through interaction with Progent's staff of mutually supportive, high-productivity engineers. Progent's concentration on providing IT expertise and technical support to small and mid-size businesses will give you the opportunity to operate closely with top executives and add measurably to the success of dynamic businesses. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote access and wireless connectivity to help you to deliver quick solutions when you help with business-critical problems.

If you wish to be considered for this opening, please email your resume to job-p016@progent.com. Please include the job number of the opportunity that you are asking about.

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Position Title

Desktop Support Specialist

Job Number

P016

Location

Work from home, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, PC desktop, notebook and peripheral integration, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Main Responsibilities
  • Maintain, diagnose and troubleshoot issues with all releases of Windows-based PC and laptop computers and others as required.
  • Work with computer users in helping to find and fix app and OS problems that hinder productivity
  • Install, configure and verify a variety of applications on user workstations
  • Work on-site to diagnose and remediate both urgent and persistent problems that affect the stability, protection, speed, accessibility, and general functionality of workstations, notebooks, printers and other end user equipment
  • Deploy new end-user equipment and perform other installations, updates, and exchanges of desktops, notebooks and related equipment
  • Provide the prompt diagnosis and repair of workstations and notebooks and related equipment
  • Stay current with advanced knowledge of desktop and laptop computing applications and utilization of connectivity technologies including the Internet

Experience/Education

Minimum Work Background Requirements
  • Three years experience in desktop PC administration new software configuration, computer and peripheral integration, troubleshooting and mitigation)
  • Strong computer debugging and fault isolation skill, talent to implement temporary patches to solve network issues and escalate support services when necessary
  • Broad experience delivering software help to small companies for all Windows operating systems, Microsoft Office Suite, and Microsoft Office 365 programs including Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated dedication to enabling uninterrupted productivity
  • Work without supervision and show marked characteristics of responsibility and motivation