Progent is looking for Desktop Support Experts to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at our customer sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. Also, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is an innovative network consulting and IT outsourcing firm headquartered in San Jose, California, in the center of Silicon Valley. Unique models for client acquisition, service delivery, network infrastructure, and employee compensation have allowed Progent to become among the fastest growing and most successful Microsoft Partners in America. Our shared support information base and team approach to problem solving has allowed Progent to build up a strong staff and a satisfied worldwide customer base.

If you have a background delivering desktop support and reside in the San Mateo area, teaming with Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's staff of collaborative, high-productivity engineers. Progent's concentration on offering IT expertise and technical support to small and mid-size companies will give you the opportunity to operate closely with decision makers and add measurably to the growth of dynamic companies. In addition, Progent's virtual office network offers advanced technology for remote access and wireless connectivity to help you to implement fast solutions when you help with mission-critical tasks.

If you want to pursue this opening, please email your qualifications to Please specify the job code of the position that you are asking about.

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Job Title

Desktop Support Specialist

Job Number



Work from home, virtual office infrastructure.

Required Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, laptop and peripheral setup, offsite access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

  • Maintain, diagnose and resolve issues with all releases of Microsoft Windows-powered workstation and notebook systems and others as required.
  • Work with computer end users in helping to identify and fix application and OS issues that impact user productivity
  • Install, configure and test a range of popular apps on user PCs
  • Work on-site to find and fix both emergency and chronic issues that affect the stability, protection, speed, accessibility, and overall capability of desktops, laptops, imaging devices and other end user equipment
  • Install new end-user hardware and perform other installations, updates, and swaps of workstations, notebooks and related hardware
  • Provide the timely analysis and repair of desktops and laptop computers and associated equipment
  • Remain up-to-date with an expert knowledge of desktop and notebook computing applications and utilization of connectivity infrastructure including the Internet


Minimum Work Experience Requirements
  • Three years experience in desktop PC admin new program configuration, computer and peripheral deployment, troubleshooting and correction)
  • Strong computer troubleshooting and problem isolation ability, talent to implement short-term patches to resolve network issues and escalate support when required
  • In-depth experience providing software assistance to small companies for all Windows operating systems, Office Suite, and Microsoft Office 365 applications including Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Proven commitment to facilitating uninterrupted productivity
  • Operate without supervision and show distinct characteristics of responsibility and motivation