Progent is seeking Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers based on current Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Joining Progent
Progent is a progressive computer consulting and IT outsourcing firm headquartered in San Jose, California, in the center of Silicon Valley. Unique models for customer marketing, service delivery, virtual office environment, and employee compensation have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in America. Our extensive technical information base and team style of problem resolution has helped Progent to build up a talented staff and a loyal worldwide customer base.

If you have a background giving desktop technical support and live in the San Mateo area, joining Progent and working for Progent's clients will expand your skills through interaction with Progent's team of collaborative, high-productivity consultants. Progent's focus on providing computer consulting and network help to small businesses will give you the opportunity to operate personally with decision makers and add measurably to the success of dynamic businesses. Also, Progent's virtual office infrastructure offers advanced tools for remote access and wireless communications to enable you to implement quick solutions when you help with business-critical tasks.

If you want to be considered for this job, please send your qualifications to job-p016@progent.com. Be sure to include the job number of the opening that interests you.

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Select a Topic:


Job Title

Desktop Engineer

Job Code

P016

Work Location

Work from home, virtual office infrastructure.

Expertise

Primary Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, workstation, notebook and peripheral setup, remote access for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Essential Activities

Main Responsibilities
  • Support, diagnose and resolve issues with all releases of Windows-powered workstation and laptop systems and others as necessary.
  • Work directly with computer users in assisting to find and resolve app and OS problems that hinder productivity
  • Deploy, configure and test a variety of software programs on user PCs
  • Work on-site to find and resolve both emergency and chronic problems that affect the stability, protection, speed, accessibility, and overall capability of workstations, notebooks, printers and other end user equipment
  • Deploy new end-user hardware and help with other deployments, upgrades, and exchanges of PCs, notebooks and associated hardware
  • Provide the prompt analysis and repair of PCs and laptop computers and related equipment
  • Stay updated with advanced knowledge of PC and laptop applications and utilization of connectivity technologies including the Internet

Experience

Minimum Work Background Requirements
  • Three years background in workstation administration new program configuration, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation skill, knowledge to implement short-term patches to solve network issues and escalate support services when required
  • In-depth background providing software help to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication skills
  • Proven commitment to enabling uninterrupted productivity
  • Operate without supervision and show distinct quality of ownership and drive