Progent is looking for Desktop Support Consultants to help our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and laptop computers based on the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is a progressive network support and information technology outsourcing company headquartered in San Jose, CA, in the middle of Silicon Valley. Effective models for client marketing, support delivery, network infrastructure, and employee benefits have enabled Progent to become among the fastest growing and most respected Microsoft Partners in America. Our extensive technical information base and collaborative approach to problem solving has allowed Progent to build up a strong staff and a loyal worldwide customer base.

If you have a background providing Windows desktop support and reside in the San Rafael area, joining Progent and supporting Progent's clients will improve your technical abilities through cooperation with Progent's team of collaborative, high-output engineers. Progent's focus on providing IT expertise and network support to small and mid-size businesses will give you the opportunity to work personally with top executives and add measurably to the growth of dynamic companies. In addition, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and mobile connectivity to help you to deliver quick solutions when you take on mission-critical problems.

If you want to apply for this job, please email your qualifications to Be sure to specify the job code of the opportunity that you are considering.

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Position Title

Desktop Engineer

Job Code



Home-based, virtual office environment.

Required Expertise

Key Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, workstation, notebook and peripheral setup, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, such as user maintenance

Primary Activities

Main Responsibilities
  • Support, diagnose and resolve issues with all versions of Windows-powered PC and laptop systems and others as necessary.
  • Work with computer end users in helping to find and resolve application and OS problems that hinder productivity
  • Install, configure and test a variety of software programs on user PCs
  • Operate on-site to find and fix both emergency and chronic issues that reduce the stability, security, performance, connectivity, and general functionality of desktops, notebooks, imaging devices and other hardware
  • Install new end-user equipment and perform other deployments, upgrades, and swaps of workstations, notebooks and associated hardware
  • Assure the prompt diagnosis and repair of PCs and laptop computers and associated hardware
  • Stay up-to-date with an expert knowledge of PC and notebook computing applications and use of WAN technologies including the Internet


Minimum Professional Experience Requirements
  • Three years experience in workstation admin new software configuration, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer troubleshooting and problem isolation ability, talent to implement temporary patches to solve network issues and escalate support when necessary
  • In-depth experience delivering software assistance to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 programs including Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated dedication to facilitating uninterrupted productivity
  • Operate independently and display distinct quality of responsibility and drive