Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work extensively with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Why Consultants Are Joining Progent
Progent is an innovative network support and information technology outsourcing firm based in San Jose, CA, in the heart of Silicon Valley. Unique models for customer marketing, service delivery, virtual office infrastructure, and employee benefits have allowed Progent to be among the most rapidly growing and most successful Microsoft Partners in America. Our extensive technical information base and collaborative style of problem solving has helped Progent to retain a strong staff and a satisfied worldwide client base.

If you have a background providing desktop support and live in the Santa Cruz area, joining Progent and supporting Progent's customers will improve your technical abilities through cooperation with Progent's team of mutually supportive, high-output engineers. Progent's concentration on offering computer consulting and network help to small companies will be your chance to operate closely with top executives and add significantly to the success of exciting companies. Also, Progent's virtual office infrastructure offers state-of-the-art tools for remote access and mobile communications to enable you to deliver fast solutions when you help with mission-critical tasks.

If you want to look further into this position, please send your resume to job-p016@progent.com. Be sure to specify the job code of the opening that you are asking about.

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Job Title

Desktop Support Specialist

Job Number

P016

Location

Home-based, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, PC desktop, notebook and peripheral integration, remote access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Essential Activities

Main Responsibilities
  • Support, analyze and resolve problems with all versions of Windows-based desktop and notebook systems and others as required.
  • Work directly with computer users in assisting to identify and resolve app and OS issues that hinder user productivity
  • Deploy, integrate and test a variety of applications on user workstations
  • Operate on-premises to find and fix both emergency and chronic problems that reduce the stability, security, speed, accessibility, and overall functionality of desktops, laptops, printers and other hardware
  • Install new end-user equipment and help with other installations, updates, and exchanges of desktops, notebooks and related equipment
  • Provide the prompt analysis and remediation of PCs and laptop computers and associated equipment
  • Stay updated with an expert knowledge of workstation and notebook computing applications and utilization of WAN infrastructure including the Internet

Experience

Minimum Professional Background Requirements
  • Three years background in workstation administration new program setup, computer and peripheral deployment, trouble analysis and correction)
  • Strong computer troubleshooting and fault isolation skill, talent to implement temporary patches to resolve computer issues and escalate support when required
  • Broad background delivering software help to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 applications including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Demonstrated commitment to enabling continuous operations
  • Operate independently and display distinct quality of ownership and drive