Progent is looking for Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client premises in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Working with Progent
Progent is a progressive computer support and IT outsourcing firm headquartered in San Jose, CA, in the center of Silicon Valley. Unique models for client acquisition, support delivery, network environment, and employee compensation have allowed Progent to become one of the most rapidly growing and most respected Microsoft Partners in the United States. Our shared support information base and collaborative approach to problem resolution has helped Progent to build up a talented staff and a satisfied worldwide client base.

If you have experience delivering Windows desktop help and reside in the Santa Rosa area, teaming with Progent and supporting Progent's customers will expand your technical abilities through interaction with Progent's staff of mutually supportive, high-productivity engineers. Progent's concentration on providing computer consulting and network support to small companies will be your chance to operate closely with decision makers and contribute significantly to the growth of dynamic companies. In addition, Progent's virtual office infrastructure provides advanced technology for remote support and wireless connectivity to help you to implement fast solutions when you take on mission-critical tasks.

If you wish to pursue this position, please send your resume to Please specify the job number of the opportunity that interests you.

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Job Title

Desktop Engineer

Job Number


Work Location

Work from home, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft software products, PC desktop, laptop and peripheral setup, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

Main Responsibilities
  • Support, diagnose and resolve issues with all versions of Microsoft Windows-based PC and laptop computer systems and others as needed.
  • Work with computer users in assisting to identify and fix app and operating system issues that disrupt productivity
  • Deploy, configure and verify a range of applications on user workstations
  • Work on-site to find and resolve both urgent and chronic problems that reduce the stability, protection, performance, connectivity, and overall functionality of desktops, laptops, imaging devices and other hardware
  • Install new end-user equipment and perform other deployments, upgrades, and exchanges of PCs, laptop computers and related hardware
  • Assure the prompt diagnosis and remediation of PCs and laptop computers and associated hardware
  • Remain up-to-date with advanced knowledge of desktop and notebook applications and use of WAN technologies including the Internet


Minimum Work Background Requirements
  • Three years background in desktop PC administration new software configuration, computer and peripheral integration, troubleshooting and resolution)
  • Strong computer troubleshooting and problem isolation ability, talent to install temporary patches to resolve computer problems and escalate support services when required
  • Broad background delivering software assistance to small companies for all Windows operating systems, Office Suite, and Office 365 applications such as Outlook, Word, and Excel
  • High-level speaking and written communication ability
  • Proven dedication to enabling continuous productivity
  • Work without supervision and show distinct characteristics of ownership and motivation