Progent is seeking Desktop Support Consultants to help Progent's clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our customer sites in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by current Microsoft technologies. Also, work extensively with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Benefits of Joining Progent
Progent is an innovative network support and information technology outsourcing firm headquartered in San Jose, California, in the heart of Silicon Valley. Effective models for client marketing, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to become among the most rapidly growing and most successful Microsoft Partners in the United States. Our extensive support database and team approach to problem solving has helped Progent to retain a strong staff and a loyal international customer base.

If you have experience providing desktop help and live in the Santa Rosa area, joining Progent and working for Progent's customers will expand your skills through interaction with Progent's staff of mutually supportive, high-output consultants. Progent's concentration on providing IT consulting and technical help to small and mid-size businesses will be your chance to operate closely with decision makers and contribute measurably to the success of exciting businesses. In addition, Progent's virtual office infrastructure offers advanced technology for remote access and mobile connectivity to enable you to deliver quick solutions when you take on mission-critical tasks.

If you would like to apply for this job, please email your qualifications to Please include the job number of the opportunity that interests you.

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© 2002- 2019 Progent Corporation. All rights reserved.

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Jobs for Computer Consultant Rohnert Park, CA

Job Title

Desktop Support Specialist

Job Number



Work from home, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, PC desktop, notebook and peripheral setup, remote connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

  • Support, diagnose and troubleshoot issues with all versions of Windows-based PC and notebook systems and others as required.
  • Work with computer end users in helping to find and fix application and operating system issues that hinder productivity
  • Install, integrate and verify a range of applications on user workstations
  • Work on-premises to diagnose and fix both emergency and persistent issues that affect the stability, security, performance, accessibility, and overall functionality of workstations, laptops, printers and other end user equipment
  • Install new end-user equipment and perform other installations, updates, and exchanges of PCs, notebooks and associated hardware
  • Assure the timely analysis and repair of desktops and notebooks and associated hardware
  • Remain current with an expert knowledge of PC and laptop applications and use of connectivity infrastructure including the Internet


Minimum Professional Background Requirements
  • Three years experience in workstation administration new program configuration, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer troubleshooting and fault isolation ability, knowledge to implement temporary patches to solve network problems and escalate support when necessary
  • Broad background delivering software assistance to small companies for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 programs such as Outlook, Microsoft Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to enabling uninterrupted operations
  • Work independently and show distinct quality of responsibility and motivation