Progent is seeking Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's client sites in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work closely with client's executives, management, IT group or under the direction or guidance of Progent's senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is an innovative network support and information technology outsourcing firm based in San Jose, CA, in the center of Silicon Valley. Unique models for client marketing, support delivery, network infrastructure, and employee benefits have allowed Progent to be one of the fastest growing and most successful Microsoft Partners in the U.S. Our extensive technical information base and team approach to problem resolution has helped Progent to build up a talented staff and a loyal international client base.

If you have experience delivering Windows desktop support and live in the Stockton area, teaming with Progent and supporting Progent's clients will expand your skills through cooperation with Progent's team of collaborative, high-productivity consultants. Progent's concentration on offering computer consulting and technical support to small and mid-size companies will be your opportunity to work closely with decision makers and contribute significantly to the growth of dynamic companies. Also, Progent's virtual office network offers advanced tools for remote access and wireless connectivity to enable you to deliver quick solutions when you help with business-critical problems.

If you wish to be considered for this opening, please send your qualifications to Please specify the job number of the position that interests you.

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Select a Topic:

Position Title

Desktop Support Specialist

Job Number


Work Location

Home-based, virtual office infrastructure.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email client
  • Microsoft software products, PC desktop, notebook and peripheral setup, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, such as user maintenance

Primary Activities

  • Maintain, analyze and resolve issues with all releases of Windows-powered desktop and notebook computers and others as needed.
  • Work with computer end users in helping to find and resolve app and operating system issues that disrupt productivity
  • Deploy, configure and verify a variety of applications on user PCs
  • Operate on-site to diagnose and remediate both urgent and chronic issues that affect the reliability, security, performance, accessibility, and overall capability of desktops, laptops, imaging devices and other hardware
  • Install new end-user hardware and perform other installations, updates, and exchanges of workstations, notebooks and associated equipment
  • Provide the prompt analysis and remediation of PCs and notebooks and related equipment
  • Stay up-to-date with an expert knowledge of workstation and laptop applications and utilization of connectivity infrastructure including the Internet


Minimum Work Background Requirements
  • Three years experience in desktop PC admin new program configuration, computer and peripheral deployment, troubleshooting and resolution)
  • Strong computer debugging and fault isolation ability, knowledge to install short-term patches to resolve network issues and escalate support when required
  • In-depth experience delivering software assistance to small companies for all Windows OS, Microsoft Office Suite, and Office 365 apps such as Outlook, Word, and Excel
  • High-level speaking and written communication skills
  • Demonstrated dedication to facilitating continuous productivity
  • Operate independently and show marked quality of responsibility and motivation