Progent is seeking Desktop Support Experts to assist our customers with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of our senior consultant to support the customer's end users.

Benefits of Teaming with Progent
Progent is an innovative computer consulting and IT outsourcing company headquartered in San Jose, California, in the middle of Silicon Valley. Unique models for client marketing, support delivery, network infrastructure, and employee benefits have enabled Progent to become one of the fastest growing and most successful Microsoft Partners in America. Our shared technical database and team approach to problem solving has allowed Progent to retain a strong staff and a satisfied international client base.

If you have a background delivering Windows desktop support and reside in the Stockton area, joining Progent and supporting Progent's customers will improve your skills through interaction with Progent's staff of mutually supportive, high-productivity engineers. Progent's focus on providing IT consulting and technical help to small companies will give you the chance to operate personally with top executives and contribute significantly to the growth of dynamic companies. Also, Progent's virtual office infrastructure provides state-of-the-art tools for remote support and wireless connectivity to help you to implement fast solutions when you help with mission-critical tasks.

If you wish to be considered for this position, please send your qualifications to job-p016@progent.com. Please specify the job code of the opening that you are asking about.

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San Joaquin County MCSA MCDBA MCIPT Engineer Jobs

Job Title

Desktop Engineer

Job Number

P016

Work Location

Home-based, virtual office infrastructure.

Required Expertise

Key Areas of Expertise
  • Exchange-based Outlook email client
  • Microsoft software products, workstation, notebook and peripheral integration, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Responsibilities
  • Maintain, diagnose and resolve issues with all releases of Windows-based workstation and notebook computers and others as needed.
  • Work directly with computer users in assisting to identify and resolve application and OS problems that hinder productivity
  • Install, configure and verify a variety of software programs on user workstations
  • Operate on-premises to diagnose and remediate both urgent and persistent problems that affect the stability, protection, performance, accessibility, and overall capability of desktops, laptops, imaging devices and other end user equipment
  • Install new end-user equipment and help with other deployments, updates, and exchanges of workstations, notebooks and associated hardware
  • Assure the prompt diagnosis and remediation of desktops and laptop computers and associated hardware
  • Remain up-to-date with advanced knowledge of workstation and notebook applications and use of WAN infrastructure including the Internet

Experience

Minimum Work Background Requirements
  • Three years background in desktop PC administration new program configuration, computer and peripheral integration, trouble analysis and mitigation)
  • Strong computer debugging and fault isolation skill, talent to implement temporary patches to solve network issues and escalate support when necessary
  • Broad background delivering software assistance to small organizations for all Microsoft Windows operating systems, Office Suite, and Microsoft Office 365 apps such as Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated dedication to enabling uninterrupted operations
  • Work independently and show distinct characteristics of responsibility and motivation