Progent is seeking Desktop Support Experts to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's client locations in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support users of all desktop and laptop computers powered by the latest Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of our senior consultant to support the client's end users.

Advantages of Teaming with Progent
Progent is an innovative network support and information technology outsourcing company based in San Jose, CA, in the middle of Silicon Valley. Effective models for client marketing, service delivery, network environment, and employee benefits have enabled Progent to be among the most rapidly growing and most respected Microsoft Partners in the United States. Our shared technical database and collaborative style of problem solving has allowed Progent to build up a strong staff and a satisfied worldwide client base.

If you have experience giving desktop support and reside in the Vacaville area, joining Progent and supporting Progent's clients will expand your skills through interaction with Progent's staff of mutually supportive, high-productivity consultants. Progent's concentration on offering IT consulting and technical help to small companies will be your opportunity to operate personally with decision makers and add measurably to the success of dynamic companies. Also, Progent's virtual office infrastructure offers state-of-the-art technology for remote support and wireless connectivity to help you to deliver quick solutions when you help with mission-critical tasks.

If you want to be considered for this position, you should send your qualifications to job-p016@progent.com. Please include the job number of the position that interests you.

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Select a Topic:

Computer Consultant Employment in Fairfield

Job Title

Desktop Support Specialist

Job Number

P016

Location

Work from home, virtual office environment.

Required Expertise

Primary Areas of Expertise
  • Exchange-based Outlook email
  • Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote connectivity for users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Responsibilities
  • Maintain, diagnose and troubleshoot problems with all versions of Windows-powered desktop and laptop computer systems and others as required.
  • Work directly with computer end users in helping to find and resolve app and operating system issues that disrupt productivity
  • Install, integrate and verify a range of applications on user PCs
  • Work on-premises to find and fix both emergency and persistent issues that impact the stability, protection, speed, accessibility, and overall functionality of workstations, notebooks, printers and other hardware
  • Install new end-user equipment and help with other installations, updates, and exchanges of PCs, laptop computers and associated equipment
  • Assure the prompt analysis and remediation of desktops and laptop computers and associated hardware
  • Remain updated with an expert knowledge of desktop and notebook applications and utilization of WAN technologies including the Internet

Experience/Education

Minimum Professional Experience Requirements
  • Three years experience in desktop PC administration new program configuration, computer and peripheral integration, trouble analysis and correction)
  • Strong computer troubleshooting and problem isolation ability, knowledge to implement short-term patches to solve computer issues and escalate support when required
  • Broad experience providing software help to small companies for all Windows operating systems, Microsoft Office Suite, and Office 365 applications including Outlook, Microsoft Word, and Excel
  • High-level speaking and written communication ability
  • Proven dedication to facilitating uninterrupted productivity
  • Work without supervision and display marked quality of responsibility and drive