Progent is seeking Desktop Support Experts to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting position that will be performed at Progent's customer premises in the San Francisco Bay Area. Daytime availability is needed, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by the latest Microsoft technologies. In addition, work closely with client's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the client's end users.

Benefits of Working with Progent
Progent is a progressive network support and IT outsourcing company based in San Jose, CA, in the middle of Silicon Valley. Effective models for client marketing, support delivery, virtual office environment, and employee compensation have enabled Progent to become one of the most rapidly growing and most respected Microsoft Partners in the U.S. Our shared technical information base and collaborative style of problem solving has helped Progent to retain a talented staff and a loyal worldwide customer base.

If you have experience delivering Windows desktop help and live in the Walnut Creek area, teaming with Progent and supporting Progent's customers will improve your skills through interaction with Progent's staff of collaborative, high-productivity consultants. Progent's concentration on offering IT expertise and technical support to small and mid-size businesses will give you the opportunity to work personally with decision makers and contribute measurably to the growth of exciting businesses. Also, Progent's virtual office network offers advanced tools for remote support and mobile communications to enable you to implement fast solutions when you help with mission-critical tasks.

If you wish to apply for this job, you should email your resume to job-p016@progent.com. Be sure to include the job number of the opening that you are asking about.

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Job Title

Desktop Engineer

Job Number

P016

Location

Work from home, virtual office environment.

Required Expertise

Required Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral setup, offsite access for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network management, including user maintenance

Primary Activities

Responsibilities
  • Maintain, analyze and resolve problems with all releases of Windows-powered PC and laptop computers and others as required.
  • Work directly with computer users in helping to find and resolve application and operating system problems that impact user productivity
  • Deploy, configure and verify a range of popular apps on user PCs
  • Operate on-premises to find and remediate both urgent and chronic issues that impact the reliability, security, performance, accessibility, and overall functionality of workstations, laptops, printers and other hardware
  • Deploy new end-user equipment and perform other deployments, updates, and exchanges of PCs, laptop computers and related hardware
  • Provide the prompt analysis and repair of workstations and notebooks and related equipment
  • Stay updated with advanced knowledge of desktop and notebook applications and utilization of WAN technologies including the Internet

Experience/Education

Minimum Work Experience Requirements
  • Three years experience in workstation admin new software setup, computer and peripheral deployment, troubleshooting and mitigation)
  • Strong computer debugging and problem isolation skill, talent to install short-term patches to resolve computer issues and escalate support when required
  • Broad background providing software help to small organizations for all Microsoft Windows operating systems, Microsoft Office Suite, and Office 365 programs including Outlook, Word, and Excel
  • Excellent speaking and written communication skills
  • Demonstrated dedication to enabling uninterrupted productivity
  • Work independently and display marked characteristics of responsibility and motivation