Progent is seeking Desktop Support Consultants to assist Progent's customers with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at our client locations in the San Francisco Bay Area. Daytime availability is required, Monday through Friday. Our consultant will maintain and support clients of all desktop and notebook computers powered by current Microsoft technologies. In addition, work extensively with customer's executives, management, IT group or under the direction or guidance of our senior consultant to support the customer's end users.

Advantages of Joining Progent
Progent is an innovative network consulting and information technology outsourcing firm based in San Jose, California, in the center of Silicon Valley. Effective models for client marketing, support delivery, virtual office infrastructure, and employee compensation have allowed Progent to be one of the most rapidly growing and most respected Microsoft Partners in America. Our extensive support database and team style of problem resolution has helped Progent to retain a talented staff and a satisfied international client base.

If you have a background providing desktop help and live in the Walnut Creek area, joining Progent and working for Progent's customers will expand your technical abilities through cooperation with Progent's staff of mutually supportive, high-productivity consultants. Progent's focus on offering IT consulting and technical support to small companies will be your opportunity to work personally with top executives and contribute significantly to the growth of exciting businesses. Also, Progent's virtual office network provides state-of-the-art tools for remote support and wireless connectivity to help you to implement fast solutions when you take on business-critical problems.

If you wish to apply for this job, you should email your resume to job-p016@progent.com. Be sure to specify the job number of the position that you are applying for.

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Select a Topic:


Position Title

Desktop Engineer

Job Code

P016

Work Location

Home-based, virtual office infrastructure.

Expertise

Key Areas of Expertise
  • Microsoft Exchange-based Outlook email
  • Microsoft software products, PC desktop, notebook and peripheral integration, offsite connectivity for teleworkers and mobile users
  • Setup and validate Virtual Private Network (VPN) configurations
  • Basic network administration, including user maintenance

Primary Activities

Main Responsibilities
  • Maintain, analyze and resolve problems with all releases of Windows-based PC and laptop computers and others as needed.
  • Work directly with computer users in assisting to identify and fix app and OS issues that hinder productivity
  • Deploy, integrate and test a variety of popular apps on user PCs
  • Operate on-premises to diagnose and fix both urgent and chronic problems that impact the reliability, protection, performance, accessibility, and general capability of workstations, notebooks, printers and other hardware
  • Deploy new end-user equipment and perform other installations, updates, and exchanges of desktops, notebooks and related hardware
  • Assure the prompt diagnosis and remediation of PCs and laptop computers and associated hardware
  • Remain current with advanced knowledge of workstation and laptop computing applications and utilization of connectivity infrastructure including the Internet

Experience/Education

Minimum Professional Background Requirements
  • Three years experience in workstation admin new software configuration, computer and peripheral deployment, trouble analysis and resolution)
  • Strong computer debugging and fault isolation skill, talent to implement short-term patches to solve network problems and escalate support services when required
  • In-depth background delivering software help to small organizations for all Microsoft Windows OS, Microsoft Office Suite, and Office 365 programs including Outlook, Word, and Excel
  • Excellent speaking and written communication ability
  • Proven commitment to facilitating uninterrupted productivity
  • Work without supervision and display marked characteristics of ownership and drive