Enlarging your at-home workforce can have a major impact on network infrastructure, security, and company processes. Progent has 20 years of experience helping small and mid-size businesses to design, configure, administer, tune, and debug IT networks that incorporate work-from-home employees. Progent can assist your Kansas City company to select the right technologies and follow best practices in creating and operating a safe virtual office solution for telecommuters that facilitates collaboration and returns maximum value. Progent offers services ranging from on demand expertise for getting you past challenging IT bottlenecks to full project management or co-management to help you carry out business-critical tasks.

Progent can help Kansas City, Missouri companies to with any facet of building a high-functioning telecommuting ecosystem by providing infrastructure design and configuration services, IP voice expertise, video conferencing support, collaboration platform selection and deployment, cloud connectivity, Help Desk outsourcing, data security, data protection solutions, and unified management.

Video Conferencing for Telecommuters
A wide range of voice/video conferencing platforms from leading technology companies support virtual meetings, video conferencing, chat, and screen sharing for both local workers and at-home workers. Many organizations use multiple products to meet the needs of their various partners and clients. Progent can assist your organization to maintain your existing voice/video conferencing environment and optimize the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications product that supports real-time presence, instant messaging, audio and video calling and conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, and Excel. Progent can provide the skills of Microsoft-certified consultants who can help you to deploy and manage Skype for Business clients to accommodate your at-home employees. For details about Progent's support services for Skype for Business, see Skype for Business consulting experts.
  • FaceTime is Apple's multiuser video phone app for compatible iOS and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Current editions of FaceTime support up to 32 concurrent users for voice/video calls. For details about Progent's support expertise for Apple FaceTime, see Progent's FaceTime configuration expertise.
  • Webex Meeting Center supports remote conferencing for most desktop or mobile devices. Delivered through Cisco's Webex Cloud platform, Webex services include sharing specific content or screens, presentations that incorporate rich media including Microsoft PowerPoint, network-based capture, plus editing and playback for future reference and training. For details about Progent's consulting services for Cisco Webex and for additional video conferencing products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a portal for conversations, contacts, and information with features that include voice/video calling, persistent threaded chat, plus data sharing. For details about Progent's support services for Teams and for other Office 365 products, see Progent's Microsoft Teams consulting services.
  • Additional Conferencing Apps supported by Progent include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide configuration and troubleshooting expertise for these conferencing platforms and help you to tune your network architecture to host them.

Contact Progent for Remote Workforce Support Services
To contact Progent about building and maintaining an efficient telecommuter solution for your Kansas City, Missouri organization, phone 1-800-993-9400 or go to Contact Progent.



An index of content::



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    For large businesses, Progent can supplement internal network support staffs by offering world-class experience in supporting critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server consulting. For the nationwide or worldwide businesses with branch offices, Progent can act as a seamless nearby supplement of enterprise IT management. Progentís enterprise consulting services include corporate-wide security, online branch office support, system design, Sarbanes Oxley conformance, project management, and world-class service for multi-site office environments powered by Enterprise Windows. Progent can offer field engineers and technicians to help with a campus move or office move, or a network designer to assist with building or utilizing an Internet Data Center or Hosting Facility.

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    Even if your company has a small network services staff and a modest technology budget, your information system can still feature the same high availability and performance that once required a substantial internal support group. Progent's 24x7 Network Support Services for small businesses combine the experience of skilled Microsoft-expert and Cisco-certified IT professionals, the most recent network management software for 24x7 monitoring and threshold alarms, and cost-effective support packages such as a help desk service to keep your vital network applications and servers operating.

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    Progent's Cisco-Meraki Wi-Fi access point experts can help you to design, configure, manage and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a small office to a large campus or a multi-site enterprise. Progent can also help clients to integrate other Cisco devices for streamlined management.

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    Progent wants to find staff-level, solutions-driven Microsoft accredited consultants with Microsoft Certified Systems Engineer certification; Cisco accredited network consultants with Cisco CCDP or CCIE credentials; security consultants who have CISSP or CISM or comparable security certification; and high-end network design consultants with experience in mobile solutions, wireless networking, fault tolerance, workplace recovery, data protection, and virtual servers. Progent also is hiring professionals who can work on Progent's team of help desk support specialists and off-site troubleshooting experts. Also, Progent is seeking experienced administrators able to operate productively in Progent's high-growth, virtual office environment.

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    Meraki Wave 2 Wi-Fi Access Point Professional

    Progent's Cisco Meraki wireless AP experts offer remote and onsite support services to help businesses of all sizes to design, deploy, maintain, upgrade or troubleshoot Wi-Fi systems that include Cisco Meraki APs. Progent can help you to set up and manage Meraki-based wireless infrastructure for environments that can range from a telecommuter's home or a remote office all the way to a large campus or a nationwide enterprise. Progent can also assist you to integrate other Cisco products such as Catalyst and Nexus switches, routers and firewalls to create a seamless ecosystem that delivers the same connectivity, performance, security, ease of management and uptime for wired and wireless users irrespective of their location or device.

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  • Microsoft Exchange 2016 Upgrade Planning Online Troubleshooting
    Award Winning Microsoft Exchange 2016 Upgrade Planning Remote Troubleshooting

    Progent can assist you in any and all facets of your migration to Microsoft Exchange Server 2016 including designing high availability system topology for a local, Microsoft cloud connected or hybrid deployment; server and CAL licensing compliance for Exchange Server and Windows Server 2012 R2+; migrating mailboxes; Hyper-V virtualization strategy; determining storage capacity required for your VMs, mailbox databases and log files; setting up HLB for high-availability CAS services; designing, building and testing Exchange and Windows Servers and DAG groups; setting up collaboration with SharePoint; updating your firewall; creating SSL certs; providing client remediation with Office 2010 or greater or Office 365; and configuring Outlook on the web.

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