For small office networks located anywhere in the state of Kansas, Progent's Microsoft certified professionals can provide remote phone help and remote troubleshooting to fix your computer network issues quickly and affordably. Progent has developed enterprise-class skills, sophisticated tools, and support knowledge bases to identify and repair network problems while avoiding the cost and time delays normally associated with in-person service dispatches.
If your Kansas small business is situated outside of the larger metropolitan areas such as Wichita, Overland Park, Kansas City, or Topeka, your local network support choices may be limited in skills, or not available during a crisis. This results in a network that is unstable or causing wasted time due to technical issues going unresolved for too long. Progentís group of field proven network consultants average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a large variety of technical tasks for a diverse range of clients. This means you obtain not only the technical know how needed for the task, but a consultant with proven methods for applying that expertise to deliver cost effective network solutions.
Easy Engagement and Billing Structure
Progent's simplified by-the-minute billing policy has no complex contracts, retainers or hidden charges. Many other support companies have minimum billable time or other additional fees that increase service. For remote support during normal working hours, you only pay for the time spent working on your issue. If it only takes ten minutes to fix your problem, then you are only charged for ten minutes. For regularly scheduled on-site service work booked more than twenty-four hours in advance, you are billed only for the time when Progent's expert is actually onsite working on your problems. Just Progent's competitive per-minute rate. For emergency same-day onsite service calls, you may be charged for our engineerís travel time, but never an increased emergency rate. Because Progent has a large pool of consultants located throughout the entire San Francisco Bay Area service territory, an available expert is typically near to assist. Progent can also dispatch onsite service to most zip codes in the U.S. within one business day of answering a support request. Progent's online support team has delivered help to small companies in every state in the U.S (Refer to Progent's customer testimonials.)
Progent's Integration and Development Services for Microsoft SQL Server 2016
Microsoft SQL Server 2016 offers significant enhancements in performance, capacity, security and compliance, high-availability, BOYD support, plus built-in business intelligence. New features include PolyBase for handling structured and unstructured databases simultaneously for data warehousing, R language integration, Always Encrypted mode, Mobile Reports, and centralized control over local and cloud-resident resources. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide remote and on-premises support to help businesses of any size to plan, implement, administer or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with other core Microsoft products such as Windows Server and Hyper-V, Exchange, SharePoint, Microsoft Dynamics GP, Skype for Business, and SCOM.
Cisco Unified Communications Manager and Unified CM Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager, formerly known as CallManager, operates as the foundation of Cisco's communications and collaboration solution. Unified Communications Manager and Cisco Unified CM Express (CME) offer an advanced IP-PBX solution by integrating tightly with unified messaging applications such as Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Mobile Connect for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact solution. Progent's CCIE-certified Cisco Unified CM consultants can help with any facet of Unified CM configuration and debugging in areas such as integrating Cisco Voice over IP phones and video phones, designing dial plans, integrating SIP trunks and CUBE internetworking, installing Cisco ISR routers with CUBE networking support, designing Cisco UCS server failover systems for high availability, and integration with Microsoft Exchange Server and Skype for Business.
ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating at peak levels by checking the health of critical computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT personnel and your assigned Progent consultant so that any looming problems can be addressed before they can disrupt productivity. Find out about the entire ProSight family of low-cost network management outsourcing services for small organizations.
CISM-certified Cybersecurity Management Consultants
Progent can provide the expertise of CISM certified security management experts. The Certified Information Security Manager (CISM) committee describes the basic competencies and worldwide standards of skill that IT security managers are expected to master. It gives business management the confidence that consultants who have earned their CISM credential have the experience and knowledge to deliver efficient security administration and support consulting.
Part-time CIO Services
Progent can supply businesses with an IT management professional who can serve as a temporary or part-time CIO. This veteran IT executive can provide strategic direction to help you to deploy appropriate IT products to improve business processes so they align more closely with your business goals. Your business can create and implement a well conceived IT plan without absorbing the cost of a full-time senior IT executive. Key services Progent's temporary Chief Information Officer can carry out include strategic planning, planning IT budgets, developing and tracking models for TCO and ROI, reengineering business processes, negotiating with suppliers, establishing security standards, business impact analysis, automating data center management, software revision control, network asset documentation management, and disaster recovery preparedness.
Common Examples of Remote Consulting Services Offered by Progent for Cisco Routers
Among the typical online Cisco router consulting services offered by Progent's certified Cisco experts include setting up hostname, IP addressing, routing tables, T1, and user accounts; setting up HSRP, aggregate routing, static to EIGRP redistribution, and ECN gateways; fixing BGP peering arrangements, routing configuration, and BGP peering; upgrading router's IOS image; validating router failover; fixing VPN issues; producing a network diagram and documenting configuration; plus policy and fault tolerance planning.
Live Online Education for Desktop Apps
Progent offers live online training for a range of productivity software. Progent's Webinar training covers topics such as Office 365 Excel and Power BI business reporting, Office 365 Word VBA macro development, PowerPoint collaboration, Office Outlook calendar sharing, Office 365 Access rapid application development, Microsoft Dynamics GP migration, and Windows 10 management. Online training provides the benefits of traditional in-person seminars, such as instant communication between clients and teachers, but eliminates the expenses of travel and the hassle of attempting to accommodate the availability of multiple trainees.
ERP Consulting and Development Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, formerly known as SyteLine, is an ERP platform that incorporates over a quarter century of experience helping manufacturing and distribution companies to manage complex supply chains and improve the efficiency of key processes to bring products to market quickly and adhere to customer schedules consistently. Progent can provide the expertise of an ERP consultant with more than two decades of experience working with the SyteLine/CloudSuite Industrial product family. Progent can provide online or on-premises consulting that can range from as-needed guidance to comprehensive solution design and project management. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, CPQ, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and database administration. For more information, visit SyteLine/Infor CloudSuite Industrial ERP Consulting Services.
Planning Support services for Microsoft Windows 10
Progent's Microsoft-certified Windows 10 planning experts can assist businesses of any size to evaluate Windows 10 or to migrate to Windows 10 from any older release of Windows. Online and on-premises assessment and upgrade services for Windows 10 provided by Progent's experts include Return on Investment estimates, project supervision, compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid integration, mobile management, teleworker access, security and compliance, streamlined deployment and management, network optimization, Wi-Fi support, disaster recovery planning, group and personal training for network management staff and users, and post-migration consulting support.
Expert Wireless Engineering and Support
Progent's wireless solutions consultants have wide-ranging expertise in the integration and maintenance of wireless networking technology and can assist your IT team to design, install, administer and troubleshoot wireless ecosystems that are compliant, robust, scalable, easy to manage and operate, able to handle your critical applications, and transparently incorporated into hybrid cloud environments. Remote and onsite support available from Progent span a selection of wireless technologies such as smartphone integration, Wi-Fi network planning and installation, Wi-Fi site surveys, wireless IP phone configuration, and building-to-building wireless integration.
Cisco WiFi Controller Integration and Support Consultants
Progent's Cisco Wi-Fi controller experts can help your business to deploy Cisco wireless LAN controllers to manage and monitor wireless LANs of any size. Progent can assist you to maintain and debug your current Cisco-based Wi-Fi solution or implement an efficient transition to Cisco's modern wireless controller technology. Progent can provide support for both physical and software-based Wi-Fi controllers and can assist you to decide which type makes sense for your Wi-Fi solution. For Wave 2 Wi-Fi controllers from Cisco, Progent offers Cisco 3504 wireless controller consulting, Cisco 5520 Wi-Fi controller support, and Cisco 8540 wireless controller consulting.
Stealth Penetration Testing
Stealth intrusion testing is a key component of any overall IT system security plan. Progentís security professionals can run extensive unannounced intrusion security checks without the knowledge of your company's in-house IT staff. Unannounced penetration checking uncovers whether current security defense tools such as intrusion detection warnings and event log monitoring are correctly set up and consistently observed.
Progent's Consulting and Development Services for Amazon Marketplace Web Service (Amazon MWS)
Amazon Marketplace Web Service (Amazon MWS) is an integrated collection of APIs that allows Amazon sellers to improve the efficiency of their business processes by automating crucial sales activities including listings, orders, payments, fulfillment, and reports. By leveraging Amazon's vast online ecosystem and automating their sales processes, vendors can broaden their reach, lower their operating costs, improve reaction time to customers, and increase their bottom line. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can collaborate with your development team and provide programming, workflow integration, project management support, and training so you can cut development time and costs and speed up your return on investment.
Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants can provide remote or on-premises support to assist organizations of all sizes to plan, implement, manage, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent can provide in-depth support for the products, technologies and services that go into building a cohesive Cisco Jabber collaboration solution such as Cisco network devicesand management tools, Microsoft Office 365 applications, Windows and Mac computers, iOS and Android smartphones, SIP interfaces, WiFi systems, cyber security, cloud computing, telepresence systems, PBX systems, disaster recovery preparedness, and other components of a cohesive collaboration ecosystem.
Talk to a Progent Computer Consultant
To learn how to access a Progent network consultant for remote or on-premises assistance in , call 1-800-993-9400 or visit Online Computer Support.