For business network systems located within the state of Kentucky, Progent's Microsoft authorized technicians can deliver remote phone assistance and remote troubleshooting to solve your computer system issues fast and affordably. Progent has developed top-notch skills, sophisticated tools, and support databases to diagnose and fix network problems without the high cost and delays associated with on-site technical service calls.

If your Kentucky company is located outside of the larger urban areas such as Louisville, Lexington, Owensboro, or Bowling Green, your nearby computer network support options may be limited in expertise, or unavailable during a crisis. This can result in a network environment that is unstable or causing efficiency loss due to technical issues persisting for too long. Progentís staff of network engineers average more than 12 years of real-world computer industry experience, in the trenches of computer network support, performing a broad range of technical projects for a diverse range of customers. This means you get not only the technical expertise needed for the job, but a consultant with proven methods for applying those skills to assist with cost effective network solutions.

Business Intelligence Reporting and Analytics Consulting and Development
Progentís business information reporting experts offer remote and on premises consulting to help you with any phase of BI reporting ranging from troubleshooting or modernizing reports to planning and implementing an advanced business intelligence solution. Progent's management reporting consultants can assist your company to support your current BI environment, help you to upgrade reports and databases from a discontinued reporting platform to a current solution, and provide as-needed online mentoring tailored to your individual requirements. Progentís business reporting consultants offer expertise in the leading BI reporting tools such as Microsoft's SQL Server business intelligence suite (SSIS, SSAS, and SSRS), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Power BI, Excel business analytics tools including Power Pivot and Power View, and Report Designer.

Design and Configuration Support for Cisco's Meraki Indoor and Outdoor Wi-Fi APs
Progent's Cisco Meraki Wi-Fi AP experts provide online and on-premises support to assist organizations of any size to plan, install, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki cloud-managed wireless access points. Progent can assist your business to configure and support Cisco's Meraki-based wireless networks for sites that can range from a telecommuter's home or a branch office to a campus or a nationwide enterprise. Progent can also help you to integrate other Cisco products such as switches, routers and firewalls to create a cohesive network infrastructure that provides identical access, responsiveness, security, manageability and availability for wired and wireless clients irrespective of their location or computing device. (Refer to Meraki switches consulting and troubleshooting services.)

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service based on a phone interview with a Progent information assurance expert. The fact-finding interview is intended to assess your company's preparedness either to stop or recover quickly after a ransomware attack. Progent will consult with you personally to gather information concerning your existing antivirus tools and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup environment that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX expert to help your organization design, configure, manage and repair VMware vSphere and vCloud-powered virtualization solution for local datacenters, cloud environments, or hybrid systems. Progent's VMware vSphere and vCloud consultants offer world-class knowledge for installing and configuring VMware Site Recovery Manager and VMware's NSX network virtualization system for disaster recovery and application continuity. Progent has extensive experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud environments that deliver maximum availability, fault tolerance, and disaster recovery.

Temporary Chief Information Officer Services
Progent can provide companies with an information management professional who can serve as a part-time Chief Information Officer. This experienced technology officer can offer strategic direction to assist you to integrate sensible technology to enhance business operations so they match better with your corporate goals. Your company can develop and implement a well conceived IT strategy without incurring the cost of a full-time senior IT executive. Key services Progent's temporary Chief Information Officer can carry out include growth strategies, establishing technology budgets, building models for ROI, optimizing business processes, reviewing contracts with vendors, defining security and compliance policies, monitoring service level agreements, automating data center administration, patch tracking, network asset documentation control, and business continuity planning.

Google Android Smartphone Integration and Management
Progent's Android smartphone integration expertise have years of background delivering online and onsite assistance for organizations of any size who want to incorporate Android phones and tablets into their IT systems so that users can be productive from virtually anywhere. Progent has the range of skills to solve network problems that involve numerous manufacturers and that entail a combination of legacy and current information technology. Progent provides budget-friendly online technical support to help you with any aspect of designing, configuring, managing and troubleshooting your BYOD solution. Progent can provide as-needed support to assist you to resolve particularly stubborn IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you complete strategic network projects on time and on budget. Progent can help with on-premises, cloud-centric, or hybrid networks and can provide support for operating systems, applications, management tools and network infrastructure. Progent also can provide customized group or one-on-one training sessions to show you how to manage and use Android phones and tablets to maximize their business value.

Microsoft Project Server Setup and Support
Progent's certified Microsoft Project Server and Project Online experts offer comprehensive remote and on-premises support services for Microsoft Project Server as well as for Microsoft platforms that work in conjunction with Microsoft Project Server. Consulting services offered by Progent include Microsoft Project Professional and Project Web App planning and support, SharePoint 2013 design and deployment, Microsoft SQL Server 2016 integration and development, SQL Server 2014 programming and troubleshooting, MS Exchange Server 2016 planning and deployment, Exchange Server 2013 configuration, Exchange Server 2010 management,Office Excel and Microsoft Office 365 Excel development, plus Office PowerPoint and Visio webinar classes. Progent offers access to Cisco-certified CCIE network consultants to assist your company to optimize your environment to accommodate local, branch office, at-home, and mobile workers so they can utilize Microsoft Project Server to collaborate securely and efficiently. Progent's network security experts can help you to adopt and enforce security policies that safeguard important business data without disrupting the efficient exchange of authorized information.

Planning and Migration Help for SharePoint 2013
Progent has been providing SharePoint consulting services since the first product was published more than a decade ago, and Progent has the breadth and depth of technical knowledge to help organizations of any size to design and implement a SharePoint Server 2013 installation and develop SharePoint 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consulting team can help your company to evaluate the business advantages of migrating to SharePoint 2013 or SharePoint Online from legacy releases of SharePoint or from a different collaboration solution; decide if an in-house, Cloud-based or hybrid deployment is best suited for your organization; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent offers full project management outsourcing or can assist in individual tasks associated with your SharePoint 2013 deployment.

Data Protection Manager Consulting Services
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) provides small to medium-size organizations near-continuous backup and easy recovery functions for Microsoft-based environment. Data Protection Manager 2016 offers application-aware protection for key platforms such as SQL Server, Exchange and SharePoint Server, protects Windows and Linux virtual machines, works with virtual machines running on Hyper-V as well as VMware, and can use Microsoft Azure for easy-to-manage cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consultants can assist you to plan, deploy, manage, and troubleshoot an enterprise-wide backup/restore system powered by System Center 2016 Data Protection Manager. Progent can assist you to upgrade from an older version of Data Protection Manager or from an outdated solution, and Progent can optimize your DPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployments. Progent offers online or onsite consulting expertise and can deliver as-needed expertise to resolve technical bottlenecks or provide end-to-end project management or co-management services to make sure you finish your SCDPM 2016 initiative on time and within your budget.

Expert IT Support for Systems at Colocation Data Centers
There are hundreds of enterprise-class colocation centers in the San Francisco Bay Area and major cities across the United States, and Progent's colocation center consulting team can enhance your systemís redundancy and performance by helping you select a colocation facility that meets the individual needs of your company such as geographic proximity, space, communications, affordability, and value-added features and services. Progentís data center support services are intended for businesses with equipment housed at co-location hosting facilities and requiring on-demand in-person help at the colo facility as well as online help from Microsoft and Cisco certified professionals. Progent offers a selection of collocation center support services including system architecture analysis, Windows and UNIX server installation and support, tech support for server and communications networking, development and deployment of zero-downtime systems, architecting and implementing layered security structures, firewall configuration and troubleshooting, configuring load balancing environments, and creating high-availability server clustering systems.

Response Time of Progent's Technical Response Center for Remote IT Support
Progent's Technical Response Center (TRC) is dedicated to providing the best quality of online network support services offered anywhere for both emergency as well as non-critical problems. For emergency issues that affect multiple workers, key personnel, or a line-of-business program, the TRC will respond in less than an hour. For standard problems, the TRC is committed to respond in less than two hours. In all cases, your trouble ticket will be created promptly and correctly, You will receive an acknowledgement from the trouble ticket system, and the TRC will contact you on each corrected issue to confirm you are comfortable with the resolution and willing to close out the trouble ticket. Learn more concerning Progent's Technical Response Center Customer Commitment.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that lets you orchestrate, automate and verify a consistent process for recovering applications and services quickly after a breakdown. Site Recovery Manager provides centrally controlled and automated disaster recovery, application mobility, plus non-disruptive site relocation, failback and site re-protect. Site Recovery Manager also enables non-disruptive testing for site recovery, updates and fixes and can generate reports to verify complete service recovery, validate Service Level Agreements and demonstrate DR compliance. Progent can provide the support of a VCDX certified VMware SRM consulting expert to assist you to plan, deploy, test and manage a disaster recovery system based on VMware Site Recovery Manager.

Progent's Consulting and Development Services for SQL Server 2014
SQL Server 2014 incorporates major enhancements in critical areas such as performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of Microsoft SQL Server that includes in-memory technology that works seamlessly with all workloads including Online Transaction Processing, data warehousing, and business analytics. Progent's Microsoft SQL Server 2014 consultants can provide cost-effective remote and onsite consulting services that include planning, deployment, management, troubleshooting, and software development services to help businesses of all sizes to realize maximum business value from their SQL Server 2014 investment. In case you are currently using SQL Server 2014, Progent can assist you to carry out an efficient migration to Microsoft SQL Server 2016.

Cisco Unified Messaging and Collaboration Consulting
Progent can provide online or onsite help from a certified CCIE engineer to help your business to plan, install, manage and repair converged communications environments that incorporate Cisco Unified Communication technology in a local, distributed, or hybrid cloud deployment. Progent's Cisco-certified Unified Communications engineers have in-depth backgrounds assisting companies of any size to create collaboration ecosystems by providing expert services that include Unified Communications Manager and Cisco CallManager planning and deployment, Voice over IP and video phones configuration, and wireless VoIP phone solutions. Progent's consultants can assist you with Cisco's entire library of Unified Communications applications such as Jabber, WebEx, Cisco Unity Express (CUE), Unified Contact Center, and Unified Attendant Console.

Talk to a Progent Computer Support Expert
To learn how you can access a Progent computer consultant for remote or onsite expertise in , call 1-800-993-9400 or visit Remote Computer Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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