If your company IT network is in Kentucky you can have fast remote help from a UNIX, Linux, Sun Solaris, Mac OS X or CCIE-certified professional to resolve urgent issues involving your network. Progent retains one of the most extensive groups of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified consulting experts available by phone of any nationwide service organization in the U.S. The cost is reasonable, charges are per minute, sign-up is immediate, and support is world class.
If your Kentucky organization is based far from major urban neighborhoods like Louisville, Lexington, Owensboro, or Bowling Green, contact with UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified engineers is often problematic when you have a crisis. This can cause a loss of revenue for your business, upset customers, idle employees, and defocused management. By calling Progent's online services, you have access to a certified consultant ready to provide expertise when you have to have it to keep your system on line.
Because Progent charges for online help on a per-minute basis, your company is invoiced only for technical help delivered. Progent imposes no initialization fee. Many online service firms have substantial minimum fees or charge for each fifteen minutes or more. Progent's one-minute granularity and simple billing model do away with large tabs for speedy solutions.
If your Kentucky company needs online assistance for UNIX, Linux, Solaris, Apple macOS and OS X or Cisco technology, visit Progent's phone-based help, phone 866-776-4368, or see Contact Progent.
What Makes Progent's Online Technical Support Program Special?
Progent's seasoned team of remote support professionals has a broad range of in-depth computer skills. This enables Progent's remote service specialists to resolve the most complex network trouble more quickly than is possible with ordinary independent support organizations or with the internal IT resources commonly available to small or mid-size businesses. Progent has refined the technology and skills to repair technical issues economically in many different network environments that feature combinations of UNIX/Linux, Sun Solaris, macOS and OS X, Microsoft Windows, and Cisco technologies. (See Progent's customer testimonials.)
Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CCIE service specialists have been awarded advanced credentials including Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's remote service experts also hold a number of high-level Cisco certifications including Cisco Certified Internet Expert (CCIE) in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate (CCNA), CCSP, CCVP, and Design Associate.
To help companies who run networks featuring a combination of UNIX/Linux, macOS and OS X, and Microsoft Windows technology, Progent's online service team can provide the expertise of support specialists who hold prestigious Microsoft certifications including Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide company-wide security expertise, Progent provides remote support from professionals who have earned the industry's top security certifications including Certified Information Security Manager (CISM) Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's expertise coupled with Progent's group approach to fixing network problems streamlines service escalation, if appropriate, to specialists with sufficient competence to resolve unusually intractable jobs. This speeds up resolutions of serious problems, prevents system disruption, and reduces technical support invoices.
For companies in the state of Kentucky, Progent enables immediate remote contact with a UNIX, Linux, Sun Solaris, Apple macOS or OS X engineer for urgent support to repair information system problems that are damaging your business but are not within the skill set of your ordinary network support group. Progent's UNIX, Linux, Solaris, macOS and OS X, and Cisco CCIE-certified support professionals can connect to your computer environment with the latest remote support tools in order to deliver rapid and affordable evaluation and repair of serious computer problems.
Services Progent's Online Support Experts Can Provide Your Kentucky Business
Progent's service specialists are qualified to provide expert help for a comprehensive set of UNIX/Linux, Apple, Cisco, and Microsoft products and technologies including:
Remote Troubleshooting and Consulting for UNIX, Linux, Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X phone-based network service staff can help Kentucky companies to maintain a comprehensive assortment of computer products and technologies including system infrastructure, email solutions, security expertise for networks and company operations, Windows coexistence with UNIX/Linux, Solaris, or Apple macOS and OS X systems, VMware products for processor economization and centralized management, and migration from legacy applications to current solutions based on updated versions of UNIX, Linux, Solaris, macOS and OS X, or Windows.
Progent's support experts offer remote troubleshooting for systems based on popular derivatives of the UNIX operating system including:
macOS and OS X,
IBM AIX Open UNIX,
Berkeley UNIX (BSD),
Silicon Graphics IRIX or mainstream Linux platforms including
Cisco Network Infrastructure and Security Technology
Progent is unmatched in the computer support industry for offering immediate and affordable access to Cisco CCIEs. CCIEs are elite network consultants who are awarded this rare certification only after strenuous testing supervised by Cisco. In most cases CCIEs are employed by big enterprises or national Internet service providers (ISPs), and consequently their expertise is not easily accessible to smaller companies.
Cisco certified experts from Progent can help you to plan, setup, and manage a converged network infrastructure that can streamline operations, reduce expenses, and speed time to profitability. By offering Cisco broadband routers expertise with Catalyst switches support and Cisco wireless technology configuration assistance, Progent can dramatically enhance the business value of your integrated network in Kentucky. To see more information concerning Progent's support for Cisco infrastructure, see Cisco Network Engineering Services.
Microsoft Partner for Remote Expertise for Microsoft Windows
Progent's Microsoft-qualified remote service experts offer computer system repair and IT assistance for all Microsoft server products. Progent is a Microsoft Partner and can provide your business the assistance of consulting professionals who can assist your company with a wide range of technology expertise including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 maintenance,
Microsoft Exchange Server 2016 planning and deployment, Exchange 2013 consulting,
Exchange Server 2010 maintenance,
SharePoint 2013 application development,
Skype for Business Server planning and deployment consulting and Lync Server 2010 maintenance, Microsoft Forefront TMG 2010 administration and ISA Server 2006 migration, MS SQL Server 2017 expertise,
SQL Server 2016 integration and development, and SQL Server 2014 support,
System Center 2016 Operations Manager hybrid cloud monitoring and analytics,
System Center 2012 Operations Manager network monitoring,
Project Server planning,
SBS Server 2011 support, and
Windows 2012 R2 Essentials migration and cloud integration.
Qualified System Security Consultants
Progent provides you contact with accredited CISM, CISA and CISSP security engineers who can deliver a variety of security solutions to improve the defenses of your UNIX, Linux, Solaris, or Apple macOS and OS X network against internal or external threats or assist you to revive fast from an attack. Security services available from Progent include: in depth security analysis using platforms such as GFI LANguard NSS, EEYE Vulnerability Scanner, and utilities from Solar Winds and Netcat; efficient recovery from virus and worm assaults; integrating firewalls; establishing secure architectures for off-site and mobile connectivity; protecting your email infrastructure against spam and directory harvest attacks; and setting up round-the-clock automated monitoring. For more information concerning Progent's security services for small and midsize businesses, visit Progent's Engineering Services for System Security.
Business Applications Services: Online Classes, Programming, Integration
Progent's Mac technology experts can promote the creative facets of Macintosh environments by offering consulting services and education in imaging, sound, and video. Progent's support professionals can provide help in a range of Apple Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as scanning or digitizing audio or video or setting up an audio/video production studio.
Progent's Application Experts Team offers professional engineering support and training in specific application fields such as ERP, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers expertise, programming, and training for familiar Microsoft business applications including CRM, MS Project, Office Word, and Microsoft Excel. To find out more concerning Progent's expertise, custom development, and training offerings for UNIX/Linux, Sun Solaris, macOS and OS X, or Microsoft applications, visit Progent's Business Application Experts Group.
Call Center Outsourcing Options
Progent offers three programs for Help Desk assistance : UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Help Desk Consulting and Staffing Services.
Progent's Help Desk Outsourcing Services are intended primarily for businesses who require the timely accessibility of a professional Call Center but who have limited funds and IT management resources. Progent’s Virtual Help Desk is a seamless supplement to your current Call Center staff. Progent can act as a primary Help Desk Call Center for your organization, serve as an escalation alternative for tough technical problems, or be available in overflow instances when your ordinary service providers are swamped. Progent's Call Center Consulting Services can assist you in establishing an effective new Help Desk or enhancing your current one, evaluating or programming Help Desk Call Center software products to address the special requirements of your company, or providing supplemental staff to work online in conjunction with your in-house Help Desk resources to handle demanding events such as system upgrades.
Progent is a Microsoft-Certified Partner and has a large team of Cisco-authorized networking specialists. Progent's Call Center team of seasoned UNIX/Linux, Solaris, macOS and OS X, Cisco and Microsoft experts are available to offer your customers fast access to a reliable support resource with extensive background in telephone-based support and online troubleshooting for small and medium-size business networks. Progent's focus is on giving the Help Desk Call Center a positive image as a solid driver of business success, and Progent's goal is to resolve and not merely document problems. To find out additional information on Progent's Call Center outsourcing, go to Progent's Call Center Support.
Progent's Remote Service Technologies
Progent has developed a set of customized technologies, evolved during more than a decade of use, focused on promoting the most advanced standard of service for delivering remote technical support and repair for small and medium-size company IT networks. Progent offers secure VPN support for gateways from multiple leading sources such as Microsoft, Cisco, Netscreen and Watchguard. Protected VPN remote access permits the consultants of Progent's online support team to interface to your network remotely without breaching corporate security.
Progent's powerful service reporting software stores comprehensive histories of all service provided to Progent's customers. Each authorized Progent staff engineer has the benefit of the specifics of support rendered to each client by any staff engineer. This archive of issues and resolutions is structured as an easily retrievable internal database that allows Progent's online support engineers to communicate their experiences with the whole team to ensure that the efficiency of Progent's support services grows over time. Progent's partnerships with major industry leaders such as Cisco and Microsoft make available other vast technical support knowledge bases and to manufacturers' in-house engineering staff that enable Progent's online service specialists to come up with the optimal solutions promptly.
Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Technical Assistance Specialist Immediately
To learn how to ask a UNIX, Linux, Solaris, macOS or OS X consultant or a Cisco certified CCIE for urgent remote engineering help in Kentucky, call 1-800-993-9400 or go to Expert Online Computer Support.