Knowledge Transfer
Progent supports knowledge transfer from Progent's consultants to customers. By teaching clients to deal with issues that are not beyond their comfort zone, Progent can focus on delivering high-value services by assisting clients to fix tough issues and streamlining the adoption of advanced technologies. Progent regularly helps clients to hire in-house, front-end IT service staff such as Microsoft Windows 8, Windows 7, and Windows XP desktop support technicians, once customers evolve to the level that outsourcing all of these services is no longer economical.

Key features and benefits of Progent's knowledge transfer services include:

  • Teach Clients to Deal with Common Problems
    Progent's consultants are chartered to help clients understand how to resolve day-to-day problems that occur with any IT network. By enhancing the ability of customers to deal with common support issues, Progent's consultants can concentrate on providing high-value services that require the experience and training of Progent's certified professionals. In addition, by freely sharing IT information with clients Progent is able to build a sense of partnership with clients that leads to long term relationships built on a shared commitment to maximizing the business value of the IT network.

  • Help Clients Hire Support Staff
    When your company has reached the point where it makes sense to handle at least some IT support services internally, Progent can help you identify and qualify suitable candidates with the technical support skills relevant to your network environment. Progent has found over time that this service can prolong Progent's client retention rate by aligning Progent more closely with the evolving business needs of customers. This service also allows Progent to focus on providing high-value service which is difficult for the internal staffs of even the largest IT organizations to provide.

  • Customized, One-On-One Training for End Users
    Progent offers one-on-one training customized for individuals who want to expand their knowledge of mainstream office productivity software and network hardware. Find out more about Progent's Office Word and Office 365 Word training, Office Excel and Office 365 Excel training and consulting, Microsoft Project training, and Apple Mac consulting.

  • Expert-level Training for Mission-critical Technologies
    Progent's certified consulting experts offer individualized training on complex, mission-critical technologies or applications for which your business feels the need for in-house expertise. Areas where it may make sense to increase the knowledge of your internal IT staff include Active Directory, Microsoft Exchange Server, Microsoft ISA Server, or Cisco-based network infrastructure and VoIP technology.

  • CISSP, CISA, and CISM-certified Security Consulting
    Progent can provide a CISSP-certified cybersecurity consultant, CISA-certified security audit expert, CISM-certified security management professional, or GIAC-certified information assurance specialist to enhance your IT staff's understanding in a broad range of security areas including Security Management Practices, Access Control Systems and Methodology, Operations Security, Physical Security, and Business Continuity Planning.

  • Detailed Documentation of Services
    Progent provides detailed documentation for all delivered services. These service reports provide your internal IT staff with a concise and useful history of important technical issues surrounding your network and can provide insight into how to anticipate and resolve problems in the future.
For concise information about Progent's network support packages, check out Progent's Network Support Datasheets, available in Adobe Acrobat format for easy printing.

For an example of how Microsoft Operations Manager helped a San Francisco Bay Area business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

If you need help now for your small business network, call 1-800-993-9400 or visit Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

More topics of interest:

An index of content::

Arkansas Integration Specialist Small Business IT Consulting Group
Bay Area, Northern California Information Transfer Remote Troubleshooting Cisco Small Business IT Outsourcing Firm Denver
BlackBerry Exchange Small Business IT Outsourcing Services Design Consultants for BlackBerry BES Server
CentOS Linux, Solaris, UNIX IT Consultant Support for Red Hat Linux, Solaris, UNIX Chicagoland
Cisco CCIE VoIP Network Consulting Part-Time Job Network Remote Support Subcontractor Job
Cisco Certified Expert Fremont IT Outsource Newark Information Technology Consulting Firm California
Cisco Certified Expert Tech Expert for Chicago, IL Urgent Chicago, IL Remote Support Services
Cisco Small Business Computer Consultants Cisco Troubleshooters Los Angeles, San Diego, Long Beach, Santa Ana, Anaheim, Riverside, Bakersfield, CA
Cisco Small Business Networking Cisco Consultancy Services Group Birmingham, AL
Computer Service for Exchange Server 2013 Microsoft Exchange Server 2007 Migration Company in Bakersfield California
Consultancy Services Company Florida Outsourcing IT Support
Consulting Services in Detroit Windows Server 2012 R2 Consultancy Firm
Debian Linux, Solaris, UNIX Remote Support Ubuntu Linux, Sun Solaris, UNIX Specialist District of Columbia
Debian Linux, Solaris, UNIX Technical Support Gentoo Linux, Sun Solaris, UNIX Network Consulting Westwood
Denver, CO Consulting Services Company Denver Small Business IT Support Firm
Denver, Colorado Springs, Aurora, Fort Collins System Recovery Denver, CO, Colorado Springs, CO, Aurora, CO, Lakewood, CO Small Business IT Support Firms
Durham, NC Security Consulting Firms Tech Consultants
Exchange 2016 Outsourcing San Fernando Valley Computer Service for Exchange 2003 Server
Exchange Server 2010 Network Consultants Exchange 2003 IT Consulting
Exchange Server 2016 Network Consulting Service Exchange Server 2010 Online Troubleshooting in Silicon Valley
Expert Training Engineer in Pacheco, CA Albuquerque, NM Solaris Computer Consultant
Firewall Compliance Audit CISSP Technical Support Services
Florida Security Consulting Services Computer Network Consulting
Gentoo Linux, Sun Solaris, UNIX IT Consulting Red Hat Linux, Sun Solaris, UNIX Online Support Chesapeake
Georgia Computer Consultation Management for Georgia
Help Desk Support Outsourcing Services Information Technology Consulting
Help Desk Tech Consulting Urgent Network Small Office IT Consulting in Fullerton California
Help and Support for Microsoft SharePoint Server Onsite Technical Support for SharePoint Server in Denver, CO
IT Outsourcing Network Consulting Services Ann Arbor Flint Microsoft and Apple Information Technology Consultants
IT Training Consultant Services Santa Clara, California Technology Consulting
IT Training Consultants Outsourcing Companies for Oklahoma City, OK
IT Training Network Consultant in Rochester, New York Grand Rapids Muskegon Holland Network Security Consulting
IT Training Network Consulting Microsoft and Cisco Authorized Expert Small Business IT Outsourcing Companies for Los Angeles, CA
Information Systems Firms Cisco Installation Fort Worth Texas
Information Technology Outsourcing Firm for Akron Akron Small Business Networking
Juniper Junos Network and Security Manager Cybersecurity Contractor Security Auditor for Juniper Junos os
Lubbock, Texas Support Outsourcing for IT Training Small Business Networking
MOM 2007 Outsourcing System Center Operations Manager IT Services
Microsoft Office System Small Office Computer Consulting Services Phone Support for Microsoft Office
Microsoft SQL 2014 Networking Firm Small Business IT Support for SQL 2014
Microsoft SharePoint 2010 Network Engineer Microsoft SharePoint Server 2013 IT Consultants in San Jose - Sana Clara
Microsoft SharePoint 2010 Onsite Technical Support Microsoft SharePoint 2013 Network Consulting Houston, TX
Microsoft SharePoint 2013 Online Technical Support IT Consultants in Los Angeles
Microsoft SharePoint Server IT Consultant Specialist for Microsoft SharePoint
Microsoft Windows 2008 Network Consulting Firms Windows Server 2016 Network Consulting Experts in Milwaukee County Wisconsin
Microsoft and Apple Network Installation Cisco CCIE Network Administration Topeka, KS
Milwaukee, Wisconsin Outsourcing IT Support Milwaukee, Wisconsin Computer Support Consultants
Network Engineer Consultants for SharePoint Server in Long Island
Network Engineer in Honolulu, HI Urgent Firewall Technical Support San Diego - La Jolla
Network Service Windows 2016 Consultant Atlanta
Network System Support Consultant Microsoft Network IT Manager in Costa Mesa Santa Ana Cypress
Networking Help BlackBerry Desktop Manager Computer Network Support Company
Norfolk, Virginia Technical Support for Information Transfer Information Technology Consulting Company for Cisco Newark
On-site Technical Support Red Hat Linux, Sun Solaris, UNIX Computer Engineer
Onsite Support Cisco Certified Gilroy Systems Engineer in California
Outsourcing for IT Training in San Francisco System Consultants for BlackBerry Exchange SoHo, New York
Professional for Windows 7 Wireless Windows 7 Specialists
Red Hat Linux, Solaris, UNIX Help and Support Gentoo Linux, Solaris, UNIX Online Help in Rochester, Monroe County
Redhat Remote Troubleshooting Linux Remote Consulting in California - Los Angeles, San Diego, Long Beach, Fresno
SQL 2012 Security Consulting SQL Server 2014 Network Engineers St Paul Airport MSP
SQL Server 2016 Disaster Recovery Technical Consultant SQL Server 2016 Data Warehousing Information Technology Consulting
SSL management Consult IT documentation management Professional
Salinas Small Office Network Consulting Services Castroville Network Security Consulting Northern California
San Francisco Consultancy Firms Bay Area Computer Network Firms in Northern California
Security Network Security Auditing Firewall Security Services
SharePoint Technical Support IT Services
Silicon Valley Integration for Knowledge Transfer Windows Server 2016 Networking Consultants in Akron, Summit County
Small Business Server 2000 Security Consulting Group Microsoft Exchange Server 2000 Migration Consultants
Software Consulting Firm Cisco Network Administration in Tennessee
Solaris Support Outsourcing Computer Consulting for Redhat in Atlanta, GA
Specialist for Solaris On-site Support in California - Los Angeles, San Diego, Long Beach, Fresno
St. Louis, MO Small Business Outsourcing St. Louis PC Consulting
Sunnyvale Microsoft Experts Information Transfer Help and Support Gilroy Small Business IT Support Firm California
Support Specialist for Windows Server 2016 Configuration for Windows Buffalo Great Lakes
Support and Help Walnut Creek, CA Security Security Certification
System Consultants for East Bay Alameda Computer Network Specialist
Technicians for Microsoft and Cisco Lansing Okemos Holt Haslett IT Service for Windows Security
Technology Consulting for SharePoint Server 2007 Colorado Springs Fort Carson Troubleshooting for SharePoint Server
UNIX Remote Consulting Linux Setup and Support Anchorage Alaska
Urgent Network Computer Consultation Networking IT Specialist
Windows Server 2016 Tech Support Outsource Windows 2008 Server Computer Services Cincinnati
wi-fi controller Technical Consultant 5500 Wireless Controller Remote Troubleshooting