Additional Topics of Interest
Technology Consulting for Windows Active Directory
Microsoft Windows Enterprise Directory demands significant hands-on experience to integrate optimally across an enterprise. Progentís Microsoft certified engineers are experts in planning, deploying, and troubleshooting complex Microsoft Enterprise Active Directory installations. Progentís fields of expertise with Windows Server Active Directory include replication problems, multi-domain partition configurations, correcting corrupted Active Directory objects, cleaning up residual beta version configuration objects in online Active Directory environments, and fixing unsuccessful installations of AD and AD-associated applications.
Microsoft Lync Server 2010 Consultant Services
Microsoft Lync 2010 provides Instant Messaging, Real Presence, voice/video conferencing, desktop sharing, as well as IP-based and PSTN voice communication. Lync 2010 can enhance the functionality of Microsoft Exchange Server, SharePoint and Office or cloud-based Office 365 and simplify management via integration with Windows AD. Lync 2010 can also reduce capital and operational costs by eliminating VoIP hardware and subscription fees, PBX gear, or legacy video conferencing technology. Progent's certified IM and Presence experts offer remote and on-premises support services to help you to maintain and troubleshoot your current Lync 2010 environment or assess the benefits of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist your organization to design and carry out a smooth Skype for Business migration.
Cisco and Microsoft Certified Experts West Virginia Online Support Services
Progentís Technical Response Center (TRC) provides affordable national after-hours remote assistance for computer systems based on Windows and Cisco technology. Progent's Microsoft and Cisco-certified support professionals provide extended hours phone help and online direct computer access to troubleshoot and resolve technical problems rapidly and economically.
Microsoft Office SharePoint Server 2007 Outsourcing
Progentís Microsoft-certified experts can provide businesses of any size consulting, technical support, and development expertise for SharePoint and SharePoint Online. SharePoint is an enterprise collaboration platform that utilizes web technology for intelligently coordinating people, groups and information. Microsoft SharePoint offers a common location for your employees or clients to access, organize, distribute and interact with relevant data, documents, and applications and to communicate with other people. SharePoint enables faster and better decisions, more effective sharing across teams and more streamlined business practices. Windows SharePoint Services connect employees, clients, teams and projects with the data theyíve created in a manner that makes data convenient to locate, retrieve and re-use. Progent's certified SharePoint experts can assist your organization to maintain your current SharePoint solution or migrate to the current version of SharePoint.
Voice Over IP Phones Technical Support
Progent's Cisco CCIE-certified VoIP phone and video IP phone experts can help you to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from legacy VoIP devices to the newest HD media phones. Progent's IP telephony experts can also assist your organization to integrate your IP phones with Cisco Unified Communications Manager, formerly known as CallManager, or with Unified CM Express (CME) to build a an advanced IP-PBX ecosystem for unified messaging and company-wide collaboration. Progent can also help you to configure Cisco Unified Communications Manager applications like Unified CM IM and Presence Service with Jabber support, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent can provide support with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP gateways, deploying ISR G2 routers with CUBE internetworking capability, and designing Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) systems for high availability.
MOM Example Application
Before Progentís MOM-based solution, system issues were handled reactively, once workers were impacted by them. With the benefit of proactive, computer generated warnings and trend reports sent by Microsoft Operations Manager, Progent can now anticipate network troubles before they becomes serious enough to disrupt network uptime. Thanks to Microsoft Operations Manager, Progent can resolve potential problems before clients suspect that the problems exist. Progent has background with Microsoft Operations Manager 2005 and Microsoft Operations Manager 2000 to deliver small company IT systems enterprise-class availability, safety and performance.
Email Policy Management Technology Professional
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises security gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of inspection for inbound email. For outbound email, the on-premises gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The local security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email traffic that originates and ends inside your corporate firewall.
Consulting for Dynamics GP SmartList Builder
Dynamics GP software includes analytics and reporting features that allow you to monitor all business processes, revenues and expenses, and market patterns with integrated drill-down, query, and reporting capabilities. Progent's Dynamics GP/Great Plains reporting consulting services can enable you to create reports that let you analyze your business more completely, turning raw data into valuable management information. Progent can enhance your reporting and business analysis by offering Crystal Reports expertise, FRx help, and Microsoft Excel assistance. In addition to offering reporting consulting, Progent can supply Microsoft .NET support, Microsoft SQL Server expertise, and programming design with VBasic, XML and other development environments in order to offer specialized line-of-business application development and web commerce applications that integrate transparently with Microsoft Dynamics GP.
Citrix Virtual Server Specialist
Progent's Citrix-certified engineers can assist your company to evaluate the strategic benefits of XenServer and additional Citrix platforms, and can assist your IT organization to plan, validate, implement, troubleshoot, and support a XenServer solution. Progent can also analyze your existing Citrix technology environment and help you to enhance resource utilization, responsiveness, protection, availability, and recoverability.
Operating System Knowledge Transfer
Progent practices information transfer from Progent's support experts to clients. By teaching customers to resolve problems that are within their scope, Progent is able to focus on providing high-value skills where Progent faces few competitors. Medium-size companies who work with familiar freelance service providers or who employ internal support staffs benefit when Progent passes on information about new technology and proven processes to make their IT environments more robust, protected, and productive.