Knoxville At Home Workers Solutions Support and Consulting
Help Desk Augmentation and Outsourcing Consulting Experts
Expanding your remote workforce may have a major impact on network infrastructure, cybersecurity, and corporate workflows. Progent has two decades of experience helping SMBs to plan, configure, manage, tune, and debug IT environments that support at-home workers. Progent can help your Knoxville organization to select the appropriate technologies and follow leading practices in creating and operating a safe virtual ecosystem for telecommuters that promotes teamwork and returns maximum business value. Progent can provide services that go from on demand expertise for helping you over challenging technical roadblocks to comprehensive project management to help you carry out business-critical tasks.
Progent's consultants can assist Knoxville, Tennessee businesses to succeed with any aspect of creating a high-functioning remote work environment by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Help Desk augmentation, security and compliance, data protection solutions, and unified management.
Help Desk Services for Teleworkers
A fast, company-wide transition to a teleworker business model, which might be driven by an epidemic or as a component of a disaster recovery process, can overstretch even the most efficient internal Call Desk. Progent's Call Center services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center (TRC) team.
- Progent's Standard Help Desk Call Center support services leverage Progent's nationwide team of remote technical support specialists along with enterprise-class ticketing and tracking software to provide an economical, state-of-the-art Help Desk Call Center. Progent's Standard Help Desk Services offer an end-to-end solution that handles all facets of online Level 1 desktop support from initial service requests to ticket creation, screen sharing, issue resolution, and reporting. A browser-based User's Service Portal enables at-home employees to check or revise the status of their active tickets, enter details, and append screen captures or attachments. Support services are provided at a significant discount off Progent's ordinary Level 1 technical support rates, and Progent offers optional rapid hand-off to Level 2 and Level 3 IT specialists to resolve complex problems. For details, see Progent's Standard Helpdesk Services outsourcing for small businesses.
- Progent's Help Desk Call Center Supplemental Service enables your company to supplement your existing Call Center staff by sharing delivery of Help Desk support seamlessly between your regular IT support staff and Progent's nationwide team of desktop support technicians and subject matter experts. Progent's shared Call Desk service is based on a collaborative support solution based on the leading professional services automation (PSA) platform for handling service requests and trouble tickets, assigning responsibility, tracking progress, and producing reports. For information about how Progent's Call Desk Augmentation Services can help your business to deliver world-class desktop support to your from-home workers, go to Progent's Call Center augmentation Services.
Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining a productive work-from-home environment for your Knoxville, Tennessee business, phone
An index of content::
VMM Self-Service Portal IT Services
Microsoft Virtual Machine Manager Online Consulting
Progent's Microsoft-certified consultants can assist businesses of all sizes to follow best practices to set up System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and libraries; design, deploy, and administer private clouds, virtual machines, and services in SCVMM 2012; and integrate SCVMM with System Center 2012 Operations Manager for enterprise-class monitoring and reporting. Progent can assist your company to migrate from a legacy version of SCVMM or from another virtualization management system, and Progent can assist you to optimize and repair your existing SCVMM environment so you realize maximum return on investment.
NetApp Disaster Recovery Consultants
NetApp Disaster Recovery Consultant Services
Progent offers enterprise clients the services of a NetApp-certified consultant to deliver online or onsite expertise for NetApp's entire line of SAN software and hardware products including Data ONTAP and Clustered Data ONTAP (CDOT) data management, MetroCluster array-based clustering, FlexPod cloud architecture, SnapMirror, SnapVauly incremental backup, Virtual Storage Console for VMware, MultiStore for secure IP space separation, OnCommand Reporting and Insight analytics, and NetApp's All-Flash, Hybrid Flash, V-Series and N-Series hardware lines. Areas of NetApp SAN storage solutions supported by Progent include system architecture, cloud deployment, virtualization, migrations, transparent patching, system management, security and compliance, disaster recovery, and remediation. Progent offers Level 3 support to assist you to resolve issues with NetApp SAN environments quickly and affordably based on best practices.
Altaro 365 Total Backup Technical Support
Altaro 365 Total Backup On-site Technical Support
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows endpoints.
Windows Server 2019 Integration Support
24x7x365 Windows Server 2016 Remote Support Services
The sophistication and integration demands of Microsoft Windows Servers requires a network consulting team with hands-on experience and broad knowledge in designing and building cohesive, comprehensive network technology systems. The background of Progent's Microsoft-certified consultants, which averages over 10 years working with Microsoft technology, ensures you success configuring Windows Server 2008 and Windows Server 2003 to align closely with your strategic objectives. Progent's IT support can assist you with planning, installing, managing, and supporting Windows Server systems that increase the business value of your computer network. Progent's consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Windows NT Server as well as Windows 8, Windows 7, Windows XP, Vista and other desktop clients.
Remote Access Professionals
After Hours CCDP Expert Certified Cisco Virtual Private Network Network Consulting
Progent's Cisco Security/VPN consultants and CCIE and CCNP certified experts can help your small or mid-size company integrate and maintain Cisco's security and Virtual Private Network technology such as routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and Advanced Integrated Module hardware encryption cards, and hardware appliances, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are easy to manage and provide the versatility to expand with your changing business needs. Progent's Cisco-Certified network experts support Cisco's comprehensive line of products aimed at preventing data theft, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can show you how to deploy Cisco products to achieve secure access, intrusion protection, and full Identity services based on Cisco Access Control Server using RADIUS security and TACACS to establish a centralized client access control foundation for user certification, authorization, and accounting from a graphical Web interface.
Microsoft Certified Expert Exchange 2000 Upgrade Upgrade Consultants
Microsoft Certified Expert Exchange Server 2000 Computer Consulting
Progent is one of the most qualified information technology support companies for integrating e-mail systems based on Exchange 2000. Progent specializes in helping small companies derive all the benefits of Microsoft Exchange Server 2000 for common situations including updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 support.
Award Winning Security Vulnerability Assessment Engineer
Best Security Vulnerability Assessment Consulting Services
Progent offers several network security packages intended to deliver larger institutions an impartial and comprehensive network security evaluation from a team of certified security engineers. All Progent's security evaluation packages incorporate a collection of procedures including automated scans from within and from outside your corporate security perimeter, expert analysis of scanned data by certified security engineers, production of a paper explaining the results, plus an interactive high-level executive outbrief and an extensive live review for internal IT administrators.
Microsoft Certified Exchange 2013 Availability Consultancy
Exchange 2013 Active Directory Troubleshooting
Microsoft Exchange Server 2013 includes major enhancements to the capabilities of Exchange 2010 and delivers important new features plus a redesigned architecture. These improvements affect vital areas like manageability, availability, compliance, operational costs, teamwork, extensibility, throughput, compatibility, and productivity. Progent's Microsoft-certified Exchange Server 2013 consulting professionals can assist your organization to understand the potential advantages of upgrading to Exchange Server 2013, create a cost-effective validation and deployment plan, and train your IT team to maintain your Microsoft Exchange 2013 environment. Progent can also provide ongoing online consulting and management services for Exchange Server 2013.
Service Reporting Integration Services
Service Reporting IT Consultants
Progent uses an enterprise-class support reporting system that records and formats complete documentation for all billed services. Unlike some freelance consultants or small support organizations who offer scant documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent consultant has use of the support reports transmitted by every staff member to every client. The discipline of detailing and archiving support records results in more efficient support and avoids a variety of common problems such as when a support customer is effectively held captive to a consultant who won't let go of the keys to the kingdom.
Palo Alto Networks PA-800 Series Firewalls Cybersecurity Group
Palo Alto Networks PA-3200 Series Firewalls Cybersecurity Companies
Progent's Palo Alto Networks firewall experts can help you select, deploy, and manage Palo Alto Networks PA-Series firewalls to provide a next-generation cybersecurity ecosystem that spans your data center and cloud resources and protects all users at any location with any device.
SCCM 2016 Security IT Consultants
Microsoft Certified Partner SCCM 2016 Central Administration Site Technical Consultant
System Center Configuration Manager 2016 automates application and device provisioning across multiple sites, streamlines compliance settings control, keeps track of network resources, guards against company data leakage, performs health reporting, enables safe end-user self service, and delivers a single point of control for administering mixed-OS networks based on on-prem, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM 2016 consulting team and Azure cloud experts can help businesses of any size with any facet of designing, installing, using and repairing a System Center 2016 Configuration Manager solution for on-premises, cloud-based, or hybrid environments.
Citrix XenServer Security Computer Engineer
ProSight VM Security Services
ProSight Enhanced Security Protection managed services deliver affordable in-depth protection for physical and virtual servers, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and advanced machine learning for round-the-clock monitoring and responding to security assaults from all vectors. ProSight ESP offers two-way firewall protection, penetration alarms, device management, and web filtering via leading-edge tools incorporated within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to plan and configure a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent can also assist your company to install and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware.
Support and Setup Meraki WiFi 6E Access Point
Emergency Meraki WiFi Management Computer Engineer
Progent's Cisco-Meraki Wi-Fi access point experts can help your organization to plan, configure, manage and troubleshoot Cisco's Meraki-based Wi-Fi networks for deployments from a small office to a large campus or a nationwide enterprise. Progent can also help you to integrate other Cisco appliances for centralized management.
Security Penetration Testing Network Consulting
Security Contractors Stealth Penetration Testing
Stealth penetration checking is an important part of any overall network security plan. Progent's security experts can perform thorough penetration tests without the awareness of your company's in-house network support resources. Stealth penetration testing shows whether current security defense tools such as intrusion detection alerts and event history analysis are correctly configured and actively monitored. Progent can implement ongoing autonomous PEN testing to define your internal and external attack surface and to identify ways that exploitable vulnerabilities, improper configurations, stolen credentials, overlooked patches, and unsound product defaults can be chained together by hackers into the multi-vector attacks common to modern variants of ransomware.
Best Zero Trust Security IT Services
Multi-factor Authentication Network Consulting
Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation with Apple iOS, Google Android, and other personal devices.
Office PowerPoint for Mac Training
Mac Trainer
Progent offers onsite training designed for people who want to expand their knowledge of the macOS and OS X operating system, Mac computers, or Mac office software including Microsoft Word, Excel, and Outlook for Mac. Progent also can provide specialized group or individual online training for macOS and Mac OS X applications.
ProSight Remote IT Management Specialists
ProSight Network Management Outsourcing Specialists
Progent's ProSight portfolio of managed services are designed to offer businesses who have small in-house network administration and support teams with low-cost access to enterprise-class management platforms and consulting expertise. Benefits of the ProSight line of managed IT services include predictable network management costs, automation of routine administrative tasks, ongoing absorption of new technology, smooth transition from legacy systems to current solutions, close alignment of information technology with business objectives, access to seasoned IT consultants, and allowing management to concentrate on business rather than fast-evolving computer technology.
Network Consulting Windows 10 Trusted Boot
Technology Professional Windows 10 Microsoft Deployment Toolkit
Progent's Windows consulting experts can help organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from any older release of Windows. Online and on-premises assessment and migration support for Windows 10 offered by Progent include ROI estimates, project supervision, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud solutions, mobile management and synchronization, telecommuter connectivity, security and compliance, automated deployment and management, network infrastructure optimization, wired/wireless convergence, business continuity planning, webinar training for network management personnel and end users, and post-migration consulting support.
Dynamics GP Software Troubleshooting
Top Ranked On-site Support Dynamics GP/Great Plains
Progent can help you prepare and implement an efficient move to Microsoft Dynamics GP so that you preserve your information, improve your protection, enhance your analytics, take full advantage of Microsoft Office support, and minimize business disruption by designing and following a smart migration strategy. Progent can also help educate new Microsoft Dynamics GP 2010 users so you don't lose productivity. Progent can enhance your company reports and management analytics by providing Crystal Reports consulting, FRx programming, and Microsoft Excel expertise. Progent's experience with Microsoft .NET development, Microsoft SQL Server applications, and programming with VBasic, XML and other platforms make it possible to create custom line-of-business applications and eCommerce solutions that integrate seamlessly with Dynamics GP.
Coding Amazon enterprise hybrid cloud solutions
Amazon Glacier integration Contract Programming
Progent can provide affordable remote support to help businesses of any size to integrate Amazon AWS cloud services such as Amazon EC2 for virtual machine hosting, Amazon S3, and Glacier. Progent can help your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, pilot testing, configuration, administration, performance optimization, licensing management, backup/restore solutions, and security.
Configuration Windows Server 2022 Container Image
Windows 2022 Hyper-V Remote Support Services
Progent's Microsoft-certified Windows Server 2022 consultants can assist your organization to plan and implement a cost-effective upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid model that combines cloud-based Windows Server Online with an on-prem installation of Windows Server 2022.
Largest Office Move Consulting Services
24-7 Multi-site Server Consulting
For large businesses, Progent can leverage in-house network support staffs by providing extensive background in deploying key Microsoft and Cisco technologies. Progent's certified professionals offer Enterprise Active Directory consulting, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the national or worldwide enterprise with branches, Progent can act as a transparent local supplement of enterprise IT management. Progent's enterprise consulting services include corporate-wide security, remote branch office support, network architecture, Sarbanes Oxley compliance, project planning, and top-level service for multiple location network environments based on Enterprise Windows. Progent can provide field engineers and specialists to help with a site relocation or office move, or a network designer to help with setting up or utilizing an Internet Data Center or co-location site.
Meraki Access Point Security Engineer
Network Consulting Meraki Wave 2 Wi-Fi Access Point
Progent's Cisco-certified wireless networking consultants can provide online and on-premises consulting and support services to help you to design, configure, administer, optimize, and repair Wi-Fi networks that incorporate Cisco's Meraki access points. Progent's experts can also help you to plan and implement hybrid environments that integrate local and cloud-based resources and that deliver seamless connectivity, enhanced security, unified management, and consistent operation for all your mobile and desktop endpoints.
Dynamics 365 NAV Consultants
Microsoft Dynamics RMS Technology Consulting Services
Besides providing access to Microsoft Dynamics GP consultants, Progent has experts in Microsoft Dynamics AX ERP Software, Dynamics NAV (Navision), Microsoft Dynamics SL, Dynamics RMS, Macola ERP, MAS 90 by Sage Software, and QuickBooks Pro by Intuit. Progent offers software development, troubleshooting, management help, upgrade assistance, and one-on-one or group webinar training classes customized to address your particular needs. Progent's experts also can show you how to integrate and support a secure, robust network infrastructure to run your ERP, MRP and accounting applications.
Microsoft Exchange 2007 Consult
Biggest Exchange 2007 Edge Server Online Troubleshooting
Progent's Microsoft certified support team can show you how to design and deploy a smooth in-place Exchange Server 2007 migration plan that avoids productivity disruption, simplifies long-term service demands, and makes your Microsoft Exchange Server 2007 easy to manage. For complicated multiple server or multi-location migrations, Progent offers the experience to complete your move rapidly and economically. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting services include assistance with the integration of third-party enhancements of Exchange 2007 Server and the creation of unified messaging solutions powered by Exchange 2007 Server.
Information Transfer Computer Consultants
Knowledge Transfer On-site Support
Progent practices information transfer from Progent's consultants to customers. By teaching clients to handle technical issues that are within their scope, Progent is able to concentrate on providing high-value skills where Progent faces little competition. Small businesses who utilize trusted freelance consultants or who employ in-house support staffs benefit when Progent transfers information about critical technology and tested processes to make their IT environments more robust, secure, and productive.
Information Technology Consulting Meraki Switch Redundancy
Meraki Switch Redundancy Support and Help
Cisco's Meraki MS family of access and aggregation switches are designed for environments ranging from branch offices to campuses. Progent's Cisco-certified CCIE consultants offer cost-effective online consulting expertise to assist your company to design and deploy an efficient network architecture based on Meraki MS switches, streamline network administration with Meraki's cloud-centric management architecture, set up policies to maintain compliance, create and validate a disaster recovery strategy, and troubleshoot issues related to any aspect of your Meraki ecosystem. Progent can also assist your company to connect Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki Wi-Fi APs to build a unified networking solution.
Support Services Remote NinjaOne Server Monitoring
NinjaOne Endpoint Monitoring and Reporting Online Help
ProSight LAN Watch is Progent's server and endpoint monitoring managed service that incorporates state-of-the-art remote monitoring and management techniques to keep your IT system operating at peak levels by tracking the health of critical devices that power your network environment. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT management personnel and your assigned Progent engineering consultant so that all looming problems can be resolved before they can disrupt productivity.
Windows 11 Installation Help and Support
Microsoft Windows 11 Services
Progent's Windows 11 consulting experts offer a variety of services to support Windows 11 including cloud and hybrid solutions, mobile management and synchronization, teleworker access, data and identity security, streamlined deployment, and Help Desk Call Center services.
Consulting Security
Specialists Wireless Security
Progent's certified cybersecurity consultants can oversee security tests of company-wide security to validate your company's cybersecurity profile adherence to recognized international security standards. Progent can provide ongoing managed services for security monitoring, on-demand company-wide security reviews, and targeted cybersecurity evaluations for specific areas of cybersecurity such as endpoints or cloud applications. Progent's qualified security consultants can also conduct extensive information security audits to evaluate your organization's compliance with important industry security standards including HIPAA, PCI, and ISO.
scom 2016 Operations Management Suite integration Information Technology Consulting
scom 2016 Linux monitoring Online Help
System Center 2016 Operations Manager helps to ensure consistent performance and maximum availability for key applications by offering centralized, mixed-platform tracking of physical and virtual infrastructure installed throughout on-premises datacenters and private and public clouds. Progent's consulting team offers world-class online and onsite expertise to help businesses of all sizes to plan, integrate, tune, enhance and repair SCOM 2016 solutions. Progent can assist you to move to SCOM 2016 from earlier versions of Operations Manager or from different IT infrastructure monitoring platforms, or combine a variety of monitoring systems into a cohesive infrastructure management ecosystem. Progent can also show you how to extend your Operations Manager 2016 environment to incorporate infrastructure hosted on public clouds including Microsoft Azure and Amazon AWS.
NinjaOne Server and Desktop Monitoring and Reporting Remote Support Services
ProSight NinjaOne Remote Desktop Monitoring Remote Technical Support
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to help keep your network running efficiently by checking the health of vital devices that power your IT network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your specified IT personnel and your assigned Progent consultant so any potential problems can be addressed before they can disrupt your business.
Microsoft 365 OneNote Integration Configuration
Largest Online Support Services Microsoft 365 Exchange Online Integration
Microsoft 365, previously called Office 365, is Microsoft's expanding suite of client productivity apps and cloud services available on a subscription basis. Microsoft 365 programs and cloud-based services are offered in an array of subscription plans targeted at customers from students and home offices to global enterprises. Progent can provide quick and affordable online access to consultants with in-depth knowledge of Microsoft, Mac, Apple iOS, and Google Android platforms. Progent can assist you to understand the wealth of subscription plans offered with Microsoft 365 and integrate your network with Microsoft 365 in a way that delivers top business value. Progent supports multi-platform environments that incorporate Windows, macOS, and Linux software. Progent can also help your business to create and maintain hybrid ecosystems that seamlessly integrate local and cloud-based products and services.
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