Ransomware : Your Crippling Information Technology Catastrophe
Ransomware  Remediation ProfessionalsCrypto-Ransomware has become an escalating cyberplague that poses an extinction-level danger for businesses vulnerable to an assault. Different iterations of ransomware such as CryptoLocker, WannaCry, Bad Rabbit, SamSam and MongoLock cryptoworms have been running rampant for years and still cause damage. Modern variants of ransomware such as Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as additional as yet unnamed malware, not only encrypt online data files but also infect most configured system backup. Information replicated to off-site disaster recovery sites can also be encrypted. In a poorly designed data protection solution, this can render automated restore operations impossible and effectively sets the datacenter back to square one.

Retrieving services and data after a ransomware outage becomes a race against time as the targeted business fights to stop the spread and cleanup the crypto-ransomware and to restore mission-critical activity. Due to the fact that ransomware takes time to replicate, assaults are usually launched during weekends and nights, when attacks typically take more time to uncover. This multiplies the difficulty of quickly marshalling and orchestrating a qualified response team.

Progent has an assortment of services for protecting Londrina enterprises from ransomware events. These include team member training to help recognize and avoid phishing exploits, ProSight Active Security Monitoring for remote monitoring and management, along with setup and configuration of modern security solutions with artificial intelligence technology to rapidly discover and suppress day-zero cyber attacks. Progent in addition can provide the services of veteran ransomware recovery consultants with the skills and perseverance to reconstruct a compromised network as soon as possible.

Progent's Ransomware Restoration Support Services
After a ransomware attack, even paying the ransom in Bitcoin cryptocurrency does not provide any assurance that distant criminals will respond with the needed keys to decipher all your information. Kaspersky Labs ascertained that 17% of crypto-ransomware victims never recovered their information after having sent off the ransom, resulting in more losses. The risk is also very costly. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the typical ransomware demands, which ZDNET estimated to be approximately $13,000 for smaller businesses. The alternative is to setup from scratch the key components of your IT environment. Without the availability of complete data backups, this calls for a wide range of skill sets, top notch project management, and the ability to work continuously until the recovery project is done.

For two decades, Progent has offered professional IT services for companies throughout the US and has achieved Microsoft's Gold Partnership certification status in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes professionals who have earned advanced industry certifications in leading technologies including Microsoft, Cisco, VMware, and popular distributions of Linux. Progent's cyber security consultants have garnered internationally-renowned certifications including CISA, CISSP-ISSAP, ISACA CRISC, and SANS GIAC. (Visit Progent's certifications). Progent also has experience in financial systems and ERP application software. This breadth of experience affords Progent the skills to efficiently understand important systems and consolidate the surviving parts of your IT environment after a ransomware event and assemble them into an operational network.

Progent's recovery team of experts uses state-of-the-art project management systems to orchestrate the complicated restoration process. Progent understands the importance of working quickly and in unison with a customer’s management and Information Technology resources to prioritize tasks and to get the most important applications back on line as soon as humanly possible.

Customer Case Study: A Successful Ransomware Intrusion Response
A small business hired Progent after their network system was brought down by the Ryuk ransomware virus. Ryuk is generally considered to have been launched by North Korean state criminal gangs, possibly using techniques exposed from the U.S. National Security Agency. Ryuk goes after specific businesses with limited ability to sustain operational disruption and is among the most profitable iterations of ransomware. High publicized organizations include Data Resolution, a California-based information warehousing and cloud computing company, and the Chicago Tribune. Progent's customer is a small manufacturing company headquartered in Chicago and has about 500 staff members. The Ryuk event had paralyzed all business operations and manufacturing capabilities. The majority of the client's information backups had been on-line at the beginning of the attack and were damaged. The client was pursuing financing for paying the ransom (exceeding two hundred thousand dollars) and hoping for good luck, but in the end brought in Progent.

"I cannot thank you enough about the help Progent gave us throughout the most critical time of (our) businesses life. We most likely would have paid the hackers behind this attack except for the confidence the Progent group provided us. The fact that you could get our e-mail system and essential applications back into operation faster than seven days was beyond my wildest dreams. Every single consultant I talked with or communicated with at Progent was urgently focused on getting us back on-line and was working non-stop to bail us out."

Progent worked with the customer to quickly understand and prioritize the critical areas that had to be addressed to make it possible to resume business operations:

  • Active Directory (AD)
  • Microsoft Exchange Email
  • Financials/MRP
To get going, Progent adhered to Anti-virus event response best practices by halting lateral movement and removing active viruses. Progent then initiated the work of recovering Windows Active Directory, the foundation of enterprise networks built on Microsoft Windows Server technology. Exchange email will not work without Windows AD, and the businesses’ MRP applications leveraged Microsoft SQL Server, which depends on Active Directory services for access to the database.

In less than 48 hours, Progent was able to re-build Windows Active Directory to its pre-penetration state. Progent then performed setup and storage recovery on mission critical applications. All Exchange Server data and configuration information were usable, which greatly helped the restore of Exchange. Progent was able to collect non-encrypted OST data files (Outlook Offline Data Files) on user desktop computers and laptops in order to recover email information. A not too old off-line backup of the client's manufacturing software made it possible to restore these vital programs back available to users. Although a lot of work remained to recover completely from the Ryuk damage, essential systems were recovered quickly:

"For the most part, the production operation was never shut down and we delivered all customer deliverables."

Throughout the following couple of weeks key milestones in the restoration process were made in tight collaboration between Progent consultants and the client:

  • Self-hosted web applications were brought back up with no loss of information.
  • The MailStore Microsoft Exchange Server containing more than 4 million historical messages was restored to operations and accessible to users.
  • CRM/Product Ordering/Invoicing/Accounts Payable (AP)/Accounts Receivables/Inventory functions were completely operational.
  • A new Palo Alto Networks 850 security appliance was set up.
  • Ninety percent of the user desktops and notebooks were being used by staff.

"A huge amount of what happened those first few days is mostly a haze for me, but we will not forget the dedication all of you put in to help get our business back. I have trusted Progent for the past 10 years, maybe more, and every time Progent has outperformed my expectations and delivered as promised. This time was a life saver."

A possible company-ending catastrophe was evaded due to results-oriented professionals, a broad array of technical expertise, and close teamwork. Although upon completion of forensics the ransomware incident detailed here should have been identified and disabled with current security solutions and recognized best practices, team education, and appropriate security procedures for information backup and proper patching controls, the reality is that state-sponsored hackers from Russia, North Korea and elsewhere are tireless and are not going away. If you do get hit by a crypto-ransomware attack, feel confident that Progent's team of professionals has substantial experience in crypto-ransomware virus blocking, mitigation, and information systems recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Tony and Chris (and any others who were involved), thanks very much for letting me get some sleep after we made it past the first week. Everyone did an amazing effort, and if any of your team is around the Chicago area, dinner is the least I can do!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this customer case study, please click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

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  • Open Now Microsoft ISA Server 2006 Remote Technical Support ISA Server 2006 Consulting Services
  • Oracle database administration Security Team Oracle 11g Upgrade Consultant
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  • Paraná Remote Teleworkers Londrina Consulting and Support Services - Solutions Assistance At Home Workers Consulting near Londrina - Set up Expertise Londrina, Estado do Paraná
  • Paraná, Maringá Ransomware Cleanup and Recovery Ryuk Ransomware Hot Line
  • ProSight Small Business Private Clouds Specialists ProSight Virtual Hosting Technology Professional
  • Professional Fortinet Firewall URL Filtering Fortinet Firewall Web Filtering On-site Support
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    Immediate Microsoft Certified Active Directory Consultants

    Progent’s consultants can assist you to plan and carry out a smooth migration from on-premises Active Directory to cloud-hosted Azure AD or to a hybrid system that uses Azure AD Domain Services and AD Connect to unify identity management across on-premises and cloud resources.

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  • ProSight Remote Managed IT Services Engineers
    ProSight Remote Managed IT Services Consulting Services

    Progent's ProSight family of managed services are designed to provide organizations who have small in-house IT administration and support staffs with low-cost help from enterprise-class management tools and consulting expertise. Advantages of the ProSight catalog of managed IT services include predictable IT maintenance expenses, automation of routine administrative processes, ongoing absorption of new technology, smooth migration from older systems to modern solutions, improved fit between information technology with business goals, guidance from veteran network consultants, and freeing up management to focus on business rather than fast-evolving computer technology.

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    Progent’s Co-managed Call Center service makes it possible for your business to share responsibilities for Help Desk services transparently between your IT team and Progent's roster of certified technical support technicians and subject matter experts. Progent’s Co-managed Help Desk service is an advanced service desk solution built around the leading shared professional services automation (PSA) tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.

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  • Remote Data Backup and Recovery Service Computer Consultants IT Consultants Offsite Data Backup Service
  • Remote Microsoft Operations Manager Case Study Emergency MOM 2005 Case Study

  • Wi-Fi 6 wireless controller Support and Help
    9800-80 wireless controller Online Support

    Cisco's {Catalyst wireless controllers streamline the administration of wireless networks by unifying the configuration and control of wireless access points, optimizing wireless performance by reducing the effect of RF congestion, improving wireless availability with fast auto-failover, and strengthening data security by detecting threats and analyzing network traffic according to user type and location. Progent's Wi-Fi consultants can assist you to configure Cisco Wi-Fi controllers to manage wireless networks of any size. Progent can assist you to administer and debug your existing Cisco Wi-Fi solution or implement an efficient transition to Cisco's modern Wi-Fi controller solutions.

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    ProSight Email Guard Spam and Virus Filtering Service Consultant Services

    Progent's ProSight Email Guard solution uses the services and infrastructure of top data security vendors to provide centralized control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This decreases your vulnerability to inbound attacks and saves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outbound email, the local gateway offers AV and anti-spam protection, protection against data leaks, and encryption. The on-premises gateway can also assist Exchange Server to track and safeguard internal email that originates and ends within your security perimeter.

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  • SCCM 2012 Outsourcing SCCM 2012 Asset Management Integration Support
  • SQL Server 2008 Troubleshooting Consulting SQL 2008 Reporting Services

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    Software Consulting Services Cisco VoIP

    Progent can help you to utilize Cisco's infrastructure products to build a solid foundation for your onsite, private cloud, or hybrid-cloud data center and streamline operations in key areas such as hardware utilization, security and compliance, versatility, uptime, and recoverability.

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  • Server Management Technical Support Virtual Server Technology Services

  • On-site Technical Support Windows Server 2012 R2
    Windows 2019 Remote Troubleshooting

    The complexity and integration requirements of Microsoft Windows Servers calls for a network consulting team with practical expertise and in-depth familiarity with designing and building seamless, end-to-end network technology solutions. The experience of Progent's Microsoft-certified consultants, which averages over 10 years supporting Microsoft integration, ensures you success deploying Windows Server 2008 and Windows Server 2003 to match optimally with your strategic goals. Progent’s consulting services can assist you with planning, deploying, managing, and supporting Windows Server solutions that increase the business value of your IT network. Progent’s consultants can assist you with Windows 2008 R2 Server, Windows 2003 Server, Windows 2000 Server, or Microsoft Windows NT Server as well as Windows 8, Windows 7, Windows Vista and other clients.

  • Service Reports Consultant Services Service Reporting Setup and Support
  • Slackware Linux, Solaris, UNIX Online Support Services Londrina Remote Support Services Gentoo Linux, Sun Solaris, UNIX
  • Small Business IT Consulting Firms Progent's Management Team Progent Management Small Office Computer Consulting
  • Small Business Technical Consultant Microsoft Certified Expert Support Services Small Business
  • Small Business WAP121 Consultants Small Business 100 AP Support
  • Small Office Management Small Office Technology Consulting

  • Best Microsoft Proxy Server Help and Support
    Microsoft Certified Computer Consultants Microsoft Firewall

    Progent's Microsoft-certified ISA Server 2004 consulting experts have extensive backgrounds with Internet Security and Acceleration Server developing ISA Server-based security installations for information systems with multiple offices, mobile users, and line-of-business web applications. Progent's Microsoft Firewall consultants can assist your small business in designing and implementing a configuration of ISA Server 2000 or ISA Server 2004 that supports your network protection needs without adversely restricting your IT system productivity. Progent's consultants can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or other up-to-date editions of ISA Server.

  • Solaris Professionals UNIX Consult
  • Specialist Microsoft Azure enterprise hybrid cloud solutions Microsoft Azure Virtual Machines Developer
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  • Specialist Microsoft Lync Presence Lync Server 2013 and SharePoint Consult
  • Specialist Remote Management American Megatrends MegaRAC Engineers
  • Specialists Microsoft Windows 7 Microsoft Windows 7 Consultant
  • Specialists NetApp MetroCluster Troubleshooting NetApp Clustered Data ONTAP Consultant
  • Stealth Penetration Testing Firewall Setup Security Penetration Testing Security Auditor
  • Subcontractor Microsoft MCTS Consultant Career MCSE Engineer Sacramento Airport SMF

  • Ubiquiti UniFi Wave 2 WiFi AP Consult
    Ubiquiti UniFi WiFi access point Consultancy

    Ubiquiti's UniFi family of Wi-Fi infrastructure devices includes a wide selection of Wave 2 Wi-Fi APs, security gateways, and switches. UniFi appliances installed across multiple venues with any number of APs can be remotely configured and administered with free UniFi Controller software, which centralizes and simplifies deployment, discovery, management, tuning, debugging, monitoring, and analytics. Progent offers the expertise of veteran wireless consultants who can help you to determine the value of Ubiquiti’s UniFi products for your business and assist you to design, install, administer, and maintain your UniFi solution.

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    SMS Server 2003 Migration Computer Consulting

    Systems Management Server offers added functionality for change and configuration management of Windows-powered networks through introducing Feature Packs. Feature Packs reduce the net operational costs of managing and deploying software products by making it simpler to copy system images, manage mobile computers, and run management tools. In addition to alerting you about ways to save management expenses by deploying SMS 2003 Feature Packs, Progent's consulting experts can help you prepare and perform IT tasks that cover processes that Feature Packs are intended to make more efficient. Progent's adoption and upgrade services can lower spending and eliminate business disruption as you transition to new operating systems and applications. Progent's wireless consulting experts can help you define efficient processes and policies to manage handheld computers and intelligent mobile phones so your mobile workforce remains productive and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to design a security strategy that includes policies, processes and IT products to keep your IT computer system safe.

  • Supplemental Call Center On-site Technical Support 24-7 Co-managed Help Desk Support
  • Support and Integration Windows 7 Migration Microsoft Windows 7 Configuration
  • Support and Setup Presence Awareness Microsoft Office Communications Server 2007 Consulting Services
  • Sydney, Melbourne, Brisbane Microsoft MCA Consultant Careers Adelaide Microsoft MCTS Consulting Remote Support Job

  • Expert Microsoft Certified Dynamics 365 AX Applications Consultants
    Installation support Solomon

    Progent can provide you with programmers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system packages to meet your specific business needs. Progent’s Microsoft support experts offer expertise in Microsoft Dynamics Microsoft Axapta, Microsoft NAV Business Management Software, Microsoft Solomon, and Microsoft Retail Management Software. Progent also provides expert e-Commerce integration services for secure, corporate-wide resource sharing plus integration with Customer Relationship Management packages.

  • Symantec VelociRaptor Compliance Auditor Symantec Security Protecting
  • System Center 2016 Onsite Technical Support System Center 2016 and Windows Server 2016 Technical Consultant

  • Remote Troubleshooting SQL Server 2012 Security
    PowerPivot for SharePoint Network Engineer

    Progent offers the expertise of Microsoft-certified consultants and experienced software programmers, database administrators, project management experts, Cisco-certified network engineers, business continuity planning specialists, and certified data security professionals to assist you to evaluate the likely advantages of SQL Server 2012 for your business, install test environments at your site or at Progent's lab, plan and carry out a smooth migration to SQL Server 2012 from earlier releases of SQL Server or from other RDBMS platforms, and define an efficient and safe IT infrastructure that lets you realize the full business benefit of SQL Server 2012.

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  • System Center Management Packs Integration Support Online Troubleshooting Microsoft SCOM 2012 Migration

  • Juniper J6350 Router Security Consultancies
    Cybersecurity Firm Juniper J4350 Router

    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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  • Technology Consulting Services CIO MCSE Expert Certified CIO Integration Services
  • Telecommuters Guidance in Londrina - Integration Assistance Work at Home Employees Londrina Consultants - Integration Consulting Services Maringa, Parana
  • Teleworkers Consultants in Londrina - Cloud Integration Solutions Expertise Londrina, Parana Londrina Work from Home Employees Cloud Integration Solutions Consulting and Support Services Londrina
  • Top Microsoft SCOM 2012 Migration Consultant Microsoft System Center OpsMgr 2012 R2 Professionals
  • Top Ranked Progent Start-Up Companies Computer Consultancy Companies 24-7 Progent Small Company IT Consulting
  • Top Ranked Specialist Cisco Firepower AVC Cisco Firepower Firewalls Integration
  • Top Ranked Windows 2003 Computer Consultant Microsoft Certified Remote Support Windows 2003 Server
  • Top Rated Online Support Services Cisco Firepower 1000 Series Firewalls On-site Support Cisco Firesight
  • Top Rated Windows 10 Provisioning Information Technology Consulting Windows 10 Security Integration
  • Top SQL Server 2016 Disaster Recovery IT Consultants 24x7x365 MCSE Expert Certified SQL Server 2016 OLTP Professionals
  • Top SQL Server 2017 Reporting Services Network Consulting Computer Consultant SQL Server 2017 Database Migration
  • Top Specialists Meraki Wi-Fi 6 AP Migration Consulting Services Meraki Outdoor APs

  • Cisco Network Management Computer Consultant
    Online Troubleshooting Network Management

    Progent's Cisco-Premier network management engineers can show you how to run Cisco's management utilities alongside a variety of powerful third-party applications to build a comprehensive network management strategy in order to keep your network operating reliably, conserve expensive resources, protect your data, recover rapidly from device breakdown or malicious attacks, and allow you to add or repurpose valuable resources sensibly and affordably as your company evolves.

  • Ubiquiti access point Consulting Services Ubiquiti UniFi Security Gateway Specialist
  • Upgrade UNIX Solaris to Windows Upgrade Help
  • Upgrading Londrina, PR Londrina Consolidation
  • Urgent Microsoft Consulting Best Practices Repair Access to External Support Databases IT Consultant
  • Londrina DopplePaymer Ransomware Business-Recovery
  • Urgent Remote Support Services Microsoft SQL 2014 Parana Computer Tech Microsoft SQL 2008 Londrina
  • Urgent iPad and iCloud Network Consulting OS X VoIP Computer Consultant
  • Virtual Service Desk Troubleshooting Microsoft and Cisco Certified Expert Supplemental Support Desk Technical Consultant
  • Windows 2008 Server IT Specialists Microsoft Windows Server 2016 Technical Support Companies Londrina, Parana
  • Windows 8.1 Security Troubleshooting Technical Consultant Windows 8.1 Work Folders
  • Windows SBS 2008 Specialists Integration Support Microsoft Windows Small Business Server
  • Windows Server 2008 BranchCache Consultant Windows Server 2008 Hyper-VI Technical Consultant
  • Windows Server 2012 R2 Virtual Fibre Channel Engineer Windows Server 2012R2 Server Manager Network Consultants
  • Windows Server 2016 Hybrid Solutions Consultant 24-Hour Windows Server 2016 Multi-domain clusters On-site Support
  • Windows Server 2022 upgrade IT Services Engineer Windows Server 2022 Windows Defender ATP
  • Windows and Solaris Consultants Solaris with Windows Consulting
  • Windows, Linux, UNIX, Solaris Network Engineer Windows and Linux Computer Consultants

  • LockBit ransomware recovery Professionals
    Locky ransomware recovery Specialists

    Progent's proven ransomware recovery experts can help your business to rebuild an IT network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.

  • Wireless Security Consulting Services Microsoft and Cisco Certified Expert Wireless Security Consultant
  • Zero Trust Security Specialists Duo Identity Authentication Online Support Services
  • iPhone 5 Support Services iPad 3 Specialists
  • iPhone and Office integration Integration Support iPhone LDAP Consultant
  • iPhone and Power BI integration Integration Services iPhone DNS Onsite Technical Support
  • ransomware cleanup and restore Consultant Engineers Netwalker ransomware recovery
  • scom 2016 high availability Network Consulting Award Winning scom 2016 Nano Server integration On-site Support

  • Solaris Consultants
    Top Sun Solaris Professional

    Progent's Sun Solaris family consulting services offer small companies and software developers assistance with managing and maintaining Solaris environments that operate with Microsoft-based networks. Progent can give your organization access to Solaris consultants, support professionals premier by Microsoft and Cisco, and security experts with CISSP credentials. This wide range of expertise offers you an easy one-stop consulting firm to help you build and maintain a protected and robust cross-platform connectivity and communications infrastructure that allows Solaris and Microsoft interoperability by integrating MS Windows with popular variants of UNIX including Mac OS X, Sun Solaris, IBM AIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and Silicon Graphics IRIX (SGI/IRIX or major Linux derivatives such as RedHat, SUSE, CentOS, Ubuntu, PCLOS, fedora Linux, Gentoo Linux, Mandrake, Debian-GNU, and Slackware Linux.

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