Ransomware : Your Worst Information Technology Nightmare
Ransomware  Recovery ConsultantsRansomware has become a too-frequent cyberplague that represents an existential danger for businesses vulnerable to an attack. Multiple generations of ransomware like the Reveton, WannaCry, Locky, SamSam and MongoLock cryptoworms have been around for years and continue to cause harm. Newer versions of ransomware like Ryuk, Maze, Sodinokibi, DopplePaymer, Conti and Egregor, as well as more as yet unnamed viruses, not only encrypt online data but also infiltrate many available system backup. Files replicated to off-site disaster recovery sites can also be ransomed. In a vulnerable environment, it can make automated recovery impossible and basically sets the entire system back to zero.

Recovering applications and information after a crypto-ransomware outage becomes a sprint against time as the victim struggles to stop the spread and clear the crypto-ransomware and to resume business-critical operations. Due to the fact that crypto-ransomware takes time to spread, attacks are usually sprung during weekends and nights, when successful attacks in many cases take more time to detect. This multiplies the difficulty of quickly assembling and organizing a qualified response team.

Progent makes available a variety of help services for securing Londrina enterprises from ransomware events. Among these are team education to help identify and not fall victim to phishing attempts, ProSight Active Security Monitoring (ASM) for endpoint detection and response using SentinelOne's AI-based threat protection to identify and disable day-zero malware attacks. Progent in addition provides the services of veteran ransomware recovery engineers with the track record and perseverance to reconstruct a breached system as rapidly as possible.

Progent's Crypto-Ransomware Restoration Services
Soon after a ransomware event, sending the ransom in cryptocurrency does not provide any assurance that criminal gangs will return the needed keys to decipher all your data. Kaspersky ascertained that 17% of crypto-ransomware victims never restored their data after having paid the ransom, resulting in more losses. The gamble is also expensive. Ryuk ransoms often range from 15-40 BTC ($120,000 and $400,000). This is well higher than the average ransomware demands, which ZDNET estimated to be in the range of $13,000 for smaller businesses. The other path is to piece back together the essential elements of your Information Technology environment. Absent access to full data backups, this requires a wide complement of IT skills, top notch team management, and the ability to work continuously until the task is over.

For decades, Progent has provided expert IT services for businesses throughout the U.S. and has achieved Microsoft's Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts (SMEs) includes consultants who have earned top certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cybersecurity engineers have earned internationally-renowned certifications including CISM, CISSP-ISSAP, ISACA CRISC, and GIAC. (Visit Progent's certifications). Progent in addition has expertise in financial systems and ERP application software. This breadth of expertise affords Progent the ability to knowledgably determine critical systems and integrate the remaining components of your Information Technology environment following a ransomware event and assemble them into a functioning network.

Progent's recovery team has best of breed project management tools to coordinate the complex restoration process. Progent understands the importance of acting quickly and together with a client's management and IT resources to prioritize tasks and to put key systems back online as soon as possible.

Client Case Study: A Successful Crypto-Ransomware Intrusion Restoration
A business sought out Progent after their company was penetrated by the Ryuk ransomware virus. Ryuk is believed to have been launched by Northern Korean state cybercriminals, suspected of using algorithms exposed from America's NSA organization. Ryuk attacks specific companies with limited ability to sustain operational disruption and is among the most lucrative instances of ransomware viruses. High publicized victims include Data Resolution, a California-based information warehousing and cloud computing firm, and the Chicago Tribune. Progent's customer is a regional manufacturing company located in the Chicago metro area with around 500 staff members. The Ryuk event had brought down all essential operations and manufacturing capabilities. The majority of the client's data protection had been on-line at the start of the intrusion and were destroyed. The client was taking steps for paying the ransom (more than $200,000) and hoping for good luck, but ultimately called Progent.

"I cannot speak enough about the help Progent gave us throughout the most critical period of (our) businesses life. We may have had to pay the cyber criminals behind the attack if it wasn't for the confidence the Progent team provided us. The fact that you could get our messaging and production applications back online in less than five days was incredible. Each consultant I interacted with or messaged at Progent was amazingly focused on getting us back on-line and was working 24 by 7 on our behalf."

Progent worked with the client to rapidly get our arms around and prioritize the key applications that had to be recovered to make it possible to resume departmental functions:

  • Active Directory (AD)
  • Email
  • Financials/MRP
To begin, Progent followed AV/Malware Processes event mitigation best practices by halting lateral movement and removing active viruses. Progent then started the task of recovering Active Directory, the foundation of enterprise networks built on Microsoft Windows technology. Microsoft Exchange Server messaging will not operate without Windows AD, and the client's MRP software leveraged Microsoft SQL, which depends on Active Directory for access to the databases.

Within 2 days, Progent was able to restore Active Directory services to its pre-penetration state. Progent then assisted with setup and storage recovery of the most important systems. All Exchange Server ties and configuration information were usable, which facilitated the restore of Exchange. Progent was also able to locate intact OST data files (Outlook Offline Folder Files) on user PCs and laptops in order to recover email messages. A recent offline backup of the businesses accounting/ERP systems made them able to recover these vital programs back online. Although a large amount of work needed to be completed to recover fully from the Ryuk attack, essential services were returned to operations rapidly:

"For the most part, the production manufacturing operation did not miss a beat and we produced all customer sales."

During the following few weeks key milestones in the restoration process were accomplished through tight collaboration between Progent engineers and the customer:

  • In-house web sites were returned to operation with no loss of data.
  • The MailStore Exchange Server containing more than 4 million archived emails was brought on-line and available for users.
  • CRM/Customer Orders/Invoicing/AP/AR/Inventory Control functions were fully recovered.
  • A new Palo Alto Networks 850 security appliance was deployed.
  • 90% of the user workstations were operational.

"A lot of what happened during the initial response is mostly a fog for me, but my management will not soon forget the countless hours each and every one of your team put in to help get our business back. I've been working together with Progent for at least 10 years, possibly more, and every time Progent has come through and delivered. This event was a testament to your capabilities."

A probable business-killing catastrophe was avoided by results-oriented professionals, a wide spectrum of IT skills, and tight teamwork. Although in post mortem the ransomware virus incident detailed here would have been prevented with up-to-date cyber security systems and best practices, user and IT administrator education, and well thought out incident response procedures for information protection and proper patching controls, the reality remains that government-sponsored hackers from Russia, China and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware penetration, feel confident that Progent's roster of experts has extensive experience in crypto-ransomware virus blocking, mitigation, and file restoration.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen and Tony (and any others that were involved), thanks very much for letting me get rested after we made it past the most critical parts. Everyone did an impressive effort, and if anyone is around the Chicago area, dinner is on me!"

Download the Ransomware Removal Case Study Datasheet
To review or download a PDF version of this case study, click:
Progent's Ransomware Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware System Restoration Expertise in Londrina
For ransomware cleanup consulting services in the Londrina metro area, call Progent at 800-462-8800 or visit Contact Progent.

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