Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way through a target network. For this reason, ransomware assaults are typically launched on weekends and late at night, when IT personnel are likely to take longer to recognize a break-in and are least able to organize a rapid and coordinated defense. The more lateral movement ransomware is able to achieve inside a victim's system, the longer it will require to recover core operations and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to guide organizations to take the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can help organizations in the Long Beach metro area to locate and isolate breached devices and protect undamaged assets from being penetrated.

If your network has been penetrated by any version of ransomware, don't panic. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Recovery Expertise Available in Long Beach
Modern variants of ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online files and invade any available system restores and backups. Files synched to the cloud can also be impacted. For a poorly defended environment, this can make automated recovery almost impossible and effectively throws the datacenter back to square one. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware attack, demand a ransom payment for the decryptors needed to recover scrambled data. Ransomware attacks also try to steal (or "exfiltrate") information and hackers demand an extra settlement in exchange for not posting this information or selling it. Even if you are able to rollback your system to an acceptable date in time, exfiltration can be a big issue according to the sensitivity of the stolen data.

The restoration work after a ransomware attack involves a number of crucial stages, most of which can proceed concurrently if the recovery workgroup has enough members with the required skill sets.

  • Quarantine: This urgent initial step requires arresting the sideways spread of the attack across your IT system. The more time a ransomware assault is allowed to go unchecked, the more complex and more costly the restoration process. Recognizing this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware response engineers. Quarantine activities consist of cutting off affected endpoints from the rest of network to minimize the spread, documenting the IT system, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a minimal useful degree of capability with the least downtime. This effort is typically the top priority for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their company. This project also demands the broadest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and protected endpoint access management. Progent's ransomware recovery team uses state-of-the-art workgroup tools to coordinate the complicated restoration process. Progent understands the importance of working quickly, tirelessly, and in concert with a customer's managers and IT group to prioritize tasks and to get critical resources back online as quickly as feasible.
  • Data recovery: The work necessary to restore data impacted by a ransomware attack varies according to the state of the network, how many files are affected, and which recovery techniques are needed. Ransomware attacks can take down critical databases which, if not properly closed, might have to be rebuilt from the beginning. This can include DNS and AD databases. Exchange and Microsoft SQL Server depend on Active Directory, and many ERP and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work could be required to locate clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and notebooks that were off line at the time of the ransomware assault. Progent's Altaro VM Backup experts can help you to utilize immutable backup for cloud storage, allowing tamper-proof data while under the defined policy so that backup data cannot be erased or modified by any user including administrators. This adds another level of security and restoration ability in case of a ransomware breach.
  • Deploying modern antivirus/ransomware protection: Progent's ProSight Active Security Monitoring uses SentinelOne's machine learning technology to offer small and medium-sized businesses the benefits of the identical anti-virus tools used by many of the world's biggest enterprises such as Netflix, Citi, and Salesforce. By delivering real-time malware filtering, detection, containment, restoration and analysis in one integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, simplifies administration, and expedites recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Learn about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for working closely with the victim and the cyber insurance provider, if there is one. Activities include determining the type of ransomware involved in the attack; identifying and establishing communications the hacker; verifying decryption capabilities; budgeting a settlement amount with the victim and the insurance provider; establishing a settlement amount and timeline with the TA; checking compliance with anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; receiving, learning, and operating the decryptor tool; troubleshooting failed files; creating a pristine environment; mapping and reconnecting drives to match exactly their pre-encryption condition; and restoring computers and services.
  • Forensics: This process involves discovering the ransomware attack's progress throughout the network from beginning to end. This history of the way a ransomware attack progressed within the network helps your IT staff to evaluate the damage and uncovers shortcomings in security policies or work habits that need to be rectified to avoid future break-ins. Forensics entails the review of all logs, registry, Group Policy Object (GPO), AD, DNS servers, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is usually assigned a top priority by the cyber insurance carrier. Because forensic analysis can take time, it is essential that other important activities such as operational resumption are performed concurrently. Progent maintains an extensive roster of information technology and data security professionals with the knowledge and experience required to perform the work of containment, operational continuity, and data recovery without disrupting forensics.
Progent's Qualifications
Progent has provided remote and on-premises network services across the United States for over 20 years and has been awarded Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of SMEs includes consultants who have been awarded advanced certifications in core technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned internationally recognized certifications including CISM, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also offers guidance in financial and Enterprise Resource Planning software. This broad array of expertise gives Progent the ability to salvage and consolidate the undamaged parts of your IT environment following a ransomware intrusion and reconstruct them rapidly into a viable network. Progent has collaborated with top insurance providers including Chubb to assist businesses recover from ransomware assaults.

Contact Progent for Ransomware System Restoration Expertise in Long Beach
For ransomware recovery consulting in the Long Beach metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Our Experts Team provides support in important technologies such as Apple OS networking and programs; Support for Linux-based, UNIX-based, and Sun systems; MRP, Enterprise Resource Planning, or CRM consulting; Mission-critical and specialized program support; CIO, business analyst, and project logistics services; Special applications design and deployment; Web, electronic business, EDI, and client portal design and deployment; Database management and efficiency help; Business intelligence consulting; and Telecom architecture support.

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    Progent can help you to design an upgrade to Microsoft Teams from Skype for Business and configure, administer, and troubleshoot a cloud or mixed implementation of Teams. Progent can assist you to connect Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.

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    Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.

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    Progent's team of Microsoft and Cisco Premier experts average longer than ten years of real-world industry background, in the trenches of IT support, executing a wide range of IT tasks for an extensive array of clients. Each Progent support professional shares a refined set of personal best practices which are combined into shared best practices training that Progent instills in its support team. This guarantees that you get not only expert IT capability, but also a support engineer with field-tested methods for using technical knowledge to resolve real-world IT problems rapidly.

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  • 24/7/365 Professional ProSight Email Guard Content Filtering Service
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    Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to provide centralized control and world-class protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. ProSight Email Guard's Cloud Protection Layer acts as a preliminary barricade and blocks most threats from making it to your security perimeter. This reduces your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's on-premises security gateway device adds a further layer of inspection for incoming email. For outgoing email, the local security gateway offers AV and anti-spam filtering, protection against data leaks, and email encryption. The local gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that stays within your security perimeter.

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  • SharePoint 2013 Computer Consultant Los Angeles County SharePoint Server 2013 Engineer
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  • Office for Mac Professional
    Consultant Web Apps for Mac

    Microsoft Mac Office allows Apple Macintosh users to run the industry's most popular business programs. Progent's Apple-certified Macintosh experts can show you how to set up Microsoft Office for Macintosh on a mixed-platform environment that incorporates Apple OS X and Windows-powered computers so that Macintosh users can access the latest features in Microsoft Word, Excel, PowerPoint and Entourage in order to share information and network resources with co-workers who use Windows. Progent's consultants have experience with both Apple Macintosh and Windows platforms and can provide service for environments that combine Apple Macintosh with Windows computers with complete resource sharing, or networks which carefully limit sharing between Mac and Windows users.

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  • Microsoft Dynamics CRM Onsite Technical Support
    MSCRM Professionals

    Microsoft CRM helps small businesses nurture profitable client relationships. Built-in Sales and Customer Service components enable in-house staff to share data to help promote sales success and offer steady, effective customer service. Progent can configure the optimal network environment, including local and offsite wireless access, to support MS CRM, and Progent's Experts Team can provide your small business with a certified MSCRM professional who can help you integrate Microsoft CRM with your sales or customer service data.

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  • Configuration Short Term Staff Augmentation
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    Progent's temporary IT staffing services enable organizations to respond to sudden increases in demand for network support personnel without dealing with the expense and hassle associated with vetting and hiring reliable technical workers and without adding to your full-time workforce.

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    Progent's Cisco Jabber consultants can provide online or onsite support to help businesses of any size to plan, deploy, maintain, upgrade or debug Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent offers in-depth expertise for all the technologies that make up creating an end-to-end Jabber solution such as Cisco network appliances and management software, Microsoft 365 apps, Windows and Mac desktops, iOS and Android smartphones and tablets, SIP trunking, Wi-Fi networks, cyber security, cloud integration, telepresence systems, PBX products, disaster recovery preparedness, and the many other pieces of a cohesive collaboration solution.

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    Progent's Microsoft-certified Intune consultants can help your company to assess the strategic value of utilizing Microsoft Intune for administering your web-facing mobile computers including notebooks, phones, and tablets based on Windows, iOS, and Android. Progent can assist your company to define security policies, set up test environments to evaluate the appropriateness of Microsoft Intune for your environment, install Intune across your IT ecosystem, combine Intune with SCCM for unified change management, and troubleshoot your Intune solution.

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  • Windows 10 Professional Technology Professional Microsoft Windows 10 Configuration Manager
  • Windows 2008 Server Computer Outsourcing Consultant Urgent Windows Server 2019 Service Long Beach, CA
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    Progent's network consultants can assist your company to automate desktop software update management by providing support for administration platforms that include Configuration Manager 2007, Systems Management Server, and Windows Server Update Services (WSUS).

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  • scom 2016 SQL Server integration Network Consulting scom 2016 OMS integration Troubleshooting
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