For office networks located anywhere in the state of Louisiana, Progent's Microsoft authorized technical experts can deliver phone assistance and troubleshooting to solve your network issues fast and affordably. Progent has developed enterprise-level expertise, software utilities, and support knowledge bases to identify and resolve computer network problems while avoiding the expense and time delays normally associated with in-person service dispatches.

If your Louisiana organization is located outside of the larger metropolitan areas such as New Orleans, Baton Rouge, Shreveport, Metairie, or Lafayette, your local computer support options may be limited in technical capability, or not available during a crisis. This can result in a computer network that is unpredictable or causing wasted time due to technical issues persisting for too long. Progentís staff of expert network professionals average more than ten years of real-world computer industry experience, in the trenches of computer network support, performing a broad variety of technical tasks for a diverse range of clients. This means you obtain not only the technical skills needed for the task, but an expert with proven methods for applying that expertise to deliver cost effective network solutions.

Simple Engagement and Pricing Structure
Progent's simple per-minute billing policy has no complicated contracts, retainers or hidden charges. Many other companies have minimum billable time or other additional fees that increase service. For remote support from Progent during regular business hours, you only get billed for the time spent resolving your problem. If it only requires ten minutes to resolve your problem, then you only pay for ten minutes. For regularly scheduled on-site service work booked more than 24 hours in advance, you pay only for the time when Progent's team member is actually on premises solving your problems. Just Progent's competitive per-minute rate. For emergency same-day onsite service calls, you may be billed for our consultant's travel time, but not an increased emergency rate. Because Progent has a large pool of expert consultants located throughout the entire Northern California service territory, an available consultant is typically near to assist. Progent can also offer on-premises support to the majority of zip codes in the United States within 24 hours of receiving a support call. Progent's online technical support team has delivered help to small companies in every state (See Progent's nationwide testimonials.)

Some Examples of Remote Support Services Offered by Progent for Cisco Routers
Some of the common remote Cisco router consulting services offered by Progent's certified Cisco experts include configuring hostname, IP addressing, routing maps, T1, security logon banner and user accounts; configuring iBGP, aggregation, static to EIGRP redistribution, and static route injection into OSPF; troubleshooting BGP peering arrangements, routing tables, and BGP peering arrangements; upgrading router's IOS image; validating failover; troubleshooting VPN tunnel and routing issues; producing a network diagram and documenting configuration; plus security and fault tolerance strategy.

Microsoft Windows 8.1 Management and Troubleshooting and Migration
Progent's certified Windows 8.1 experts can provide a range of IT outsourcing and co-sourcing services to assist organizations of all sizes to support, administer, and troubleshoot networks that include desktops, laptops, tablets, or Windows phones based on Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help.

ERP Consulting Services for SyteLine/Infor CloudSuite Industrial
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies more than 25 years of experience helping manufacturing and distribution companies to simplify supply chains and improve the efficiency of critical processes to bring products to market quickly and meet customer commitments consistently. Progent can provide the expertise of an ERP consultant with more than two decades of experience with the SyteLine/CloudSuite Industrial product family. Progent offers remote or onsite services that can range from as-needed guidance to solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, process improvement, application development, Configure/Price/ Quote, web site integration, technical support, ETL, Excel and SQL integration, disaster recovery planning, and database administration. To learn more, refer to SyteLine/Infor CloudSuite Industrial ERP Consulting Services.

ProSight IT Asset Management for Network Infrastructure Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, retrieve and protect information related to your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be alerted about impending expirations of SSLs ,domains or warranties. By updating and organizing your network documentation, you can save up to 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents related to managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT information. Whether youíre making enhancements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight suite of managed services for small and mid-size organizations.

ProSight Active Security Monitoring (ASM) Next-Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring endpoint protection service incorporates next generation behavior analysis technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely escape traditional signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Find out about the complete ProSight line of low-cost network monitoring and management services for small businesses.

Online Technical Support for Microsoft and Cisco-based Networking Environments
Progentís Technical Response Center offers expert online support for Microsoft Windows and Cisco-based environments anywhere in the U.S. Progent's certified engineers have the experience to assist you to troubleshoot and resolve complex network problems quickly and affordably. The scope of information technology expertise represented by Progent's team of engineers allows them to escalate even the most challenging problems to the right specialists as required. Whether you need occasional phone support and online repair or continuing availability of a Helpdesk Technical Response Center, Progent's consultants can provide your company with enterprise-level expertise without the high cost and management overhead of running a big in-house support organization.

Citrix Virtual Windows Desktop Engineering Support
Progent's Citrix virtual desktop experts can help your business to plan, install, administer, and support a virtual Windows desktop and application delivery system by providing Citrix XenDesktop expertise and XenApp support services. Progent's Cisco-certified CCIE network consultants can show you how to optimize your infrastructure for delivering server-side and client-side applications, and Progent's remote datacenter support consultants can assist your organization to administer and maintain a remote datacenter that features high availability, enhanced protection, and rapid recovery. Progent can also assist you manage and support additional virtualization platforms from Citrix by offering Citrix XenServer consulting services and Citrix Essentials for Hyper-V support.

Progent's Test Lab at the Herakles/Quality Technology Services Colocation Center
The Progent Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento can be used for piloting line-of-business applications, creating cost-effective migration procedures, evaluating and tuning performance, planning or validating business continuity strategies, resolving compatibility issues, and establishing training systems for the latest technologies. For Progent clients who lack adequate internal resources to configure proper test systems, the lab cuts capital outlay and technical risk while keeping critical network projects on schedule.

Citrix XenServer Virtualization Consulting
Progent's Citrix XenServer engineers can assist you to evaluate the strategic benefits of XenServer as well as additional Citrix platforms, and can assist your IT organization to design, test, implement, troubleshoot, and maintain a Citrix XenServer solution. Progent can also assess your current XenServer deployment and show you how to optimize consolidation, responsiveness, security and compliance, uptime, and recoverability.

Apple macOS and OS X Consulting
Progent's experts can provide Mac users a range of services such as remote Mac desktop help, help with Mac software, Outlook for Mac and Microsoft Exchange consulting, Mac security and connectivity consulting, co-existence between Apple macOS and OS X and Microsoft Windows networks, and one-on-one training. For IT networks based exclusively on Mac or for environments incorporating a combination of Mac, Linux, and Windows-powered servers and desktops, Progent has the background and knowledge to handle the complexity of architecting, configuring, and maintaining a network infrastructure that is reliable, protected, efficient, and aligned with your business goals.

Virtualization Support
Virtual compute, storage and networking technologies allow IT organizations to maximize resource utilization, streamline network management, and enhance application availability and data protection. operate several virtual servers on a single physical computer. Common applications for virtual servers are resource consolidation, inexpensive platforms for programs that only run on older operating systems, and affordable quarantining of application programming or testing environments from production systems. Progent's virtual server consultants can provide Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Windows Server 2012 R2 virtual networking support services, Windows Server Hyper-V Virtualization help, VMware vSphere and vCloud deployment, VMware NSX network virtualization architecture and integration, and Citrix XenServer virtual server assistance. Progent can install virtual machines to maximize performance, reliability and ease of administration while at the same time cutting expenses; suggest and test business recovery plans that minimize downtown in the event of a catastrophic failure; and deliver continuing support, troubleshooting, and engineering services as computer technology advances.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you define, automate and verify a consistent runbook for recovering applications and services rapidly after a breakdown. SRM supports centrally controlled and automated recovery, application mobility, and non-disruptive site relocation, failback and site re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and fixes and can generate audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a disaster recovery solution powered by VMware Site Recovery Manager.

Cisco ASA and PIX Firewall and Firepower Services Expertise
The current ASA 5500-X Series Next-Generation Firewalls with Firepower Services provide significantly more value than Cisco's earlier firewalls and have replaced the ASA 5500 and PIX 500 firewalls for new deployments. Progent's Cisco-certified CCIE network consultants can help you to manage your current PIX or ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and on-premises help with ASA 5500-X firewalls with Firepower Services and can help your company to plan, integrate, optimize, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services.

Talk to a Progent Network Consultant
To see how you can contact a Progent computer consultant for remote or onsite expertise in , call 1-800-993-9400 or go to Online Computer Help.

© 2002- 2019 Progent Corporation. All rights reserved.

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