Enlarging your telecommuter workforce can have a major impact on network infrastructure, cybersecurity, and company workflows. Progent has two decades of background assisting SMBs to plan, configure, administer, optimize, and debug IT networks that support at-home workers. Progent can assist your Lubbock company to pick the right tools and adhere to leading practices in creating and operating a secure virtual office solution for teleworkers that facilitates collaboration and delivers maximum business value. Progent offers services ranging from as-needed expertise for getting you over challenging technical bottlenecks to full project management or co-management to help you carry out business-critical initiatives.
Progent can help Lubbock, Texas companies to succeed with any facet of creating a high-performing work-from-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk augmentation, security and compliance, data protection solutions, and unified management.
Help Desk Support for At-Home Workers
A fast, company-wide changeover to a telecommuter workforce, which could be driven by an epidemic or as an element of a business continuity process, can overwhelm even a high-performing in-house Help Desk. Progent's Help Desk services allow organizations to outsource or augment their Call Desk with Progent's online Technical Response Center (TRC) services.
- Progent's Standard Call Center services utilize Progent's nationwide network of remote IT support specialists combined with world-class trouble ticketing and tracking software to provide an affordable, advanced Call Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all facets of online Level 1 desktop technical support from initial service requests through trouble ticket creation, screen sharing, problem resolution, and incident reporting. A browser-based User's Service Portal enables teleworkers to track or edit their current trouble tickets, add information, and upload screen captures and attachments. Technical support services are provided at a substantial price reduction off Progent's normal Level 1 technical support rates, and Progent makes available the option of rapid escalation to Level 2 and Level 3 IT experts to deal with advanced issues. For more information, see Progent's Standard Helpdesk Services outsourcing for small and mid-size businesses.
- Progent's Call Center Augmentation Service allows your business to augment your current Help Desk Call Center team by sharing responsibilities for Call Center support services seamlessly between your regular support staff and Progent's nationwide team of desktop support technicians and subject matter specialists. Progent's co-managed Call Desk service is based on a co-sourcing support solution based on the number one professional services automation tool for handling service requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. To learn how Progent's Call Desk Supplementation Services can help your business to provide world-class desktop support to your teleworkers, see Progent's Call Center supplementation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Lubbock, Texas organization, call 1-800-993-9400 or refer to Contact Progent.