Additional Topics of Interest
Specialist for Remote Management
Remote management cards offer IT administrators full control over a server without the requirement for an on-site visit. Using remote management cards, all console screen information plus keyboard and mouse functionality are exported to a remote session to a support professional who can be situated anywhere in the world. Progent's Microsoft and Cisco certified engineers can help you to plan, deploy, and manage a high-availability company network that includes remote server management cards and Progent can use these remote server management cards to deliver efficient off-site technical help. Progent has experience with a number of remote management cards including Aten remote server management cards, American Megatrends remote management cards, Dell remote server management cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.
Linux, Windows Consultancy
If your business network mixes Linux technology with Windows, Progent can show you how to incorporate your computers into a cohesive network that allows all your operating systems to coexist for easy administration, seamless information exchange, high availability, superior performance, and strong security. Progent's Linux and Microsoft Windows coexistence assistance offerings include network architecture integration and service, consulting for Microsoft Windows services for UNIX (SFU), online server monitoring and administration, online technical support and troubleshooting, in-person technical support, and Help Desk support.
Microsoft Certified Sharepoint Server Outsourcing IT Support
Progent's Microsoft-certified experts can provide network help and IT consulting services for Microsoft .NET Servers and applications and for Windows Server 2012, 2008 and 2003. Progentís consulting professionals can help you design, integrate, troubleshoot and manage the entire suite of Windows .NET Servers including SQL Server, Microsoft ISA Server, Microsoft Small Business Server, Exchange Server, SharePoint Server, Windows Hyper-V, Microsoft Lync Server, Project Server, and System Center Operations Manager.
Consultant Services for Small Business Server 2008
Microsoft Small Business Server is a low-cost collection of essential servers that provides the foundation for a feature-rich but easy-to-manage information. The inter-connectivity requirements of the Microsoft .NET components included with Microsoft Small Business Server 2011 requires an IT consultant with hands-on expertise and broad experience in designing and building effective and comprehensive business technology solutions. Progent's Microsoft-certified consultants have broad experience with the technologies incorporated in SBS 2011 and SBS 2008. This experience ensures you success in deploying, managing, and servicing IT environments based on the SBS line of servers and applications.
Integration Services for Windows SharePoint Services
Progentís Microsoft-certified consultants can provide small and midsize companies IT consulting, maintenance, and repair services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an enterprise portal solution for efficiently connecting people, groups and information. SharePoint Portal Server provides a central location for your workers or customers to access, manage, distribute and manipulate relevant information, files, and software and to communicate with one another. It enables faster and more intelligent decisions, more efficient access across groups and more streamlined business processes. The main goal of SharePoint Server is to gather together, in a productive way, all of the diverse sources of knowledge accessible within and outside an organization. Windows SharePoint Services join workers, clients, teams and major tasks with the knowledge theyíve developed in a manner that makes data convenient to find, retrieve and apply.
Microsoft Operations Manager 2000 Consulting
Progent's Microsoft-certified consultants have more than 10 years of experience planning, implementing, optimizing and repairing Microsoft SCOM environments and offer organizations of all sizes expert remote or onsite consulting services for Microsoft SCOM 2012. Progent can assist you to plan an architecture for Microsoft SCOM 2012 servers that provides the performance and resilience required to watch over your IT resources efficiently, whether your datacenters are on-premises, cloud-based, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize Microsoft SCOM 2012 management packs according to industry best practices for tracking network fabric and both Microsoft and 3rd-party apps and services. Also, Progent can deliver responsive remote or onsite troubleshooting to help you to remediate critical problems detected by SCOM 2012.
Infor SyteLine CloudSuite Upgrade from SyteLine 6 to CloudSuite 9 Engineers
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that incorporates over a quarter century of background assisting manufacturing and service companies to manage supply chains and improve the efficiency of critical business processes in order to get products to market fast and adhere to customer commitments consistently. Progent can provide the expertise of an ERP specialist with more than 20 years of background with the SyteLine/CloudSuite Industrial product family. Progent can provide online or onsite services that can range from as-needed advice to comprehensive solution planning and project management outsourcing or co-sourcing. Sample services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, application development, CPQ, web site integration, troubleshooting, ETL, Amazon AWS integration, disaster recovery planning, and DBA services.
Knowledge Transfer Specialist
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent has little competition. Small companies who work with familiar independent service providers or who maintain in-house support staffs benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more reliable, secure, and productive.
Consulting Hourly Cost Online Support
Progent's pricing policy is to bill for online service and on-premises visits per minute. Consequently, you owe exclusively for delivered support. Progent does not demand a more expensive rate for off-hours or priority service, and inside California or in regions where Progent provides on-premises service, Progent does not bill for travel time except for emergency calls where on-site time is less than 4 hours. Also, Progent applies no initialization fee and requires no monthly commitment for support services delivered during regular working hours. Many support firms impose substantial minimum fees or charge for each fifteen minutes or longer. Progent's one-minute granularity avoids big bills for fast solutions so you won't be forced to permit minor problems to fester.
24x7 HelpDesk IT Consultants
The Helpdesk support model used by Progent's Technical Response Center offers small and midsize organizations an efficient alternative to reliance on freelance service individuals by offering extensive technical knowledge shared by numerous engineering teams, optional round-the-clock availability of urgent assistance, fast escalation to world-class experts for handling the most difficult problems, service consistency and dependability, quick follow-up enforced by veteran service administrators, a variety of convenient techniques for requesting service jobs, and excellent process visibility enabled by ticket updates and accessible through a web-based portal.
Engineers for Email Anti-fraud Intelligence
Progent's ProSight Email Guard solution uses the services and infrastructure of leading information security vendors to provide centralized management and world-class security for all your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of analysis for inbound email. For outgoing email, the on-premises security gateway provides AV and anti-spam protection, DLP, and encryption. The on-premises gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall.