Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to steal its way through a network. Because of this, ransomware assaults are typically launched on weekends and at night, when IT staff are likely to be slower to recognize a breach and are least able to organize a rapid and forceful defense. The more lateral movement ransomware is able to achieve within a target's system, the longer it will require to restore basic IT services and damaged files and the more data can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is designed to help organizations to take the urgent first step in responding to a ransomware attack by containing the malware. Progent's online ransomware experts can help businesses in the Madison metro area to locate and isolate infected devices and guard clean assets from being penetrated.

If your network has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Offered in Madison
Current variants of crypto-ransomware like Ryuk, Maze, DopplePaymer, and Egregor encrypt online files and invade any accessible system restores and backups. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated restoration almost impossible and effectively throws the IT system back to the beginning. So-called Threat Actors (TAs), the hackers behind a ransomware assault, demand a ransom fee in exchange for the decryption tools required to recover encrypted files. Ransomware attacks also attempt to steal (or "exfiltrate") information and TAs require an additional payment for not posting this information on the dark web. Even if you are able to rollback your network to an acceptable point in time, exfiltration can pose a big issue according to the nature of the stolen information.

The recovery work subsequent to ransomware penetration has a number of distinct phases, the majority of which can proceed in parallel if the recovery workgroup has enough members with the required skill sets.

  • Containment: This time-critical first step requires arresting the lateral progress of ransomware across your network. The more time a ransomware assault is permitted to go unchecked, the more complex and more expensive the restoration process. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware response experts. Containment activities include cutting off affected endpoints from the network to minimize the contagion, documenting the environment, and securing entry points.
  • System continuity: This involves restoring the IT system to a minimal useful degree of functionality with the least delay. This process is typically at the highest level of urgency for the victims of the ransomware assault, who often perceive it to be a life-or-death issue for their business. This activity also demands the broadest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, desktops, notebooks and smart phones, databases, office and mission-critical applications, network topology, and protected remote access management. Progent's ransomware recovery experts use state-of-the-art workgroup platforms to organize the multi-faceted restoration effort. Progent appreciates the importance of working rapidly, tirelessly, and in unison with a customer's managers and IT staff to prioritize tasks and to put essential services back online as fast as feasible.
  • Data restoration: The work necessary to recover files damaged by a ransomware assault varies according to the condition of the network, how many files are affected, and which restore techniques are needed. Ransomware assaults can take down pivotal databases which, if not properly closed, might have to be reconstructed from scratch. This can include DNS and Active Directory databases. Exchange and SQL Server rely on AD, and many manufacturing and other business-critical platforms are powered by SQL Server. Some detective work may be required to find clean data. For example, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on employees' PCs and laptops that were not connected at the time of the assault. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators.
  • Deploying advanced antivirus/ransomware protection: ProSight ASM incorporates SentinelOne's behavioral analysis technology to offer small and medium-sized businesses the benefits of the identical AV technology deployed by some of the world's biggest corporations including Walmart, Visa, and Salesforce. By providing in-line malware filtering, classification, containment, repair and forensics in one integrated platform, Progent's ProSight ASM cuts total cost of ownership, simplifies administration, and promotes rapid operational continuity. SentinelOne's next-generation endpoint protection (NGEP) built into in Progent's ASM was ranked by Gartner Group as the "most visionary Endpoint Protection Platform (EPP)." Progent is a SentinelOne Partner, reseller, and integrator. Find out about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the threat actor (TA): Progent is experienced in negotiating ransom settlements with threat actors. This requires close co-operation with the ransomware victim and the cyber insurance carrier, if there is one. Activities include establishing the kind of ransomware used in the assault; identifying and establishing communications the hacker; testing decryption tool; budgeting a settlement amount with the victim and the insurance provider; negotiating a settlement amount and timeline with the TA; checking compliance with anti-money laundering (AML) sanctions; overseeing the crypto-currency payment to the hacker; receiving, reviewing, and using the decryption utility; debugging failed files; creating a pristine environment; mapping and connecting drives to match precisely their pre-encryption state; and reprovisioning physical and virtual devices and services.
  • Forensics: This process involves uncovering the ransomware attack's storyline across the network from beginning to end. This audit trail of the way a ransomware assault progressed within the network helps you to assess the impact and uncovers shortcomings in rules or work habits that need to be rectified to prevent later breaches. Forensics entails the review of all logs, registry, Group Policy Object, Active Directory, DNS, routers, firewalls, scheduled tasks, and basic Windows systems to check for variations. Forensics is typically assigned a high priority by the cyber insurance provider. Because forensics can be time consuming, it is vital that other key recovery processes such as business resumption are pursued concurrently. Progent maintains a large roster of information technology and data security experts with the knowledge and experience required to perform the work of containment, business continuity, and data recovery without interfering with forensic analysis.
Progent's Qualifications
Progent has delivered remote and onsite network services across the United States for more than 20 years and has been awarded Microsoft's Partner designation in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have earned advanced certifications in core technology platforms including Cisco networking, VMware, and popular Linux distros. Progent's data security experts have earned prestigious certifications including CISA, CISSP-ISSAP, GIAC, and CMMC 2.0. (Refer to certifications earned by Progent consultants). Progent also offers guidance in financial and ERP application software. This broad array of skills gives Progent the ability to identify and consolidate the undamaged parts of your information system after a ransomware attack and reconstruct them quickly into an operational network. Progent has collaborated with leading cyber insurance carriers including Chubb to assist businesses clean up after ransomware assaults.

Contact Progent for Ransomware System Recovery Services in Madison
For ransomware system restoration expertise in the Madison metro area, phone Progent at 800-462-8800 or visit Contact Progent.



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    Forefront Threat Management Gateway builds on the powerful security capabilities of ISA Server 2006 and provides a centrally administered Internet gateway that acts as a single-server platform for an array of security features including an multi-layer firewall, URL monitoring and filtering, malware inspection, intrusion protection, reputation services, Virtual Private Network management, plus HTTP and HTTPS inspection. Forefront Threat Management Gateway provides comprehensive web security logging and reporting capabilities, allows custom reports generated by Microsoft SQL Server, integrates with Active Directory to streamline policy enforcement, and can be installed as a virtual machine to lower expenses and enhance availability. Progent's Microsoft consultants can assist your company to design and execute pilot and production implementations; integrate Forefront Threat Management Gateway 2010 with Windows 2008 R2, AD, SQL Server, Exchange Server 2010, and SharePoint 2010; install Forefront TMG 2010 to run on a virtual machine with Windows Hyper-V; and provide ongoing support and troubleshooting. Progent can also help you to migrate economically to Microsoft Forefront TMG 2010 from ISA Server.

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    Progent's Microsoft-certified consultants have more than 10 years of background designing, deploying, enhancing and fixing SCOM environments and can provide companies of any size expert online or onsite consulting services for SCOM 2012. Progent can assist your company to design an architecture for Microsoft SCOM 2012 servers that delivers the performance and resilience needed to monitor your IT resources effectively, whether your datacenters are onsite, cloud-based, or a hybrid environment. Progent can also help you to install and customize SCOM 2012 management packs based on industry best practices for tracking network infrastructure as well as both Microsoft and 3rd-party applications and services. In addition, Progent can provide fast online or onsite troubleshooting to assist you to fix serious problems detected by System Center 2012 Operations Manager.

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    Microsoft allows you to create seamless hybrid environments that integrate Microsoft 365 Exchange Online and on-premises Exchange systems. This allows you to have certain mailboxes hosted on your physical datacenter or private cloud and other mailboxes hosted by Microsoft 365. Progent's certified Exchange consulting team can help your organization with any phase of designing, integrating and troubleshooting your hybrid Exchange Online deployment. Progent's Exchange consultants can deliver as-needed expertise to help you resolve stubborn technical issues and also can provide comprehensive project management outsourcing or co-sourcing to ensure your hybrid Exchange initiative is completed on time and within budget.

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    Altaro VM Backup from Hornetsecurity offers small organizations a reliable and affordable solution for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud environments and also supports cost-effective cloud backup to Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof data that cannot be erased or modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises services to help you to plan, install, manage and troubleshoot a modern backup/restore solution based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service powered by on Altaro VM Backup technology.

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    Progent's managed services for software/firmware update management offer organizations of all sizes a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, peripherals {like scanners, network appliances such as switches and Wi-Fi APs, and Internet-of-Things (IoT) devices like alarms and robotics.

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    Lync 2013, now called Skype for Business, allows organizations of any size to create a centrally managed and secure communications environment that supports the modern Bring-Your-Own-Device computing model with instant messaging, presence, web meetings with app sharing, as well as IP-based and PSTN calling enabled for a broad range of desktop and handheld clients. Progent's certified Lync 2013 consultants and system architects can assist your company to evaluate the business benefits of Lync 2013, design an on-premises, cloud-based (with Microsoft Lync Online) or hybrid model suitable for your present and future goals, implement Lync 2013 so as to speed up your return on investment, and provide custom online and on-premises training to your IT staff and end users. Progent has in-depth expertise in key pieces of a Lync 2013 solution including Windows Server, SQL Server Express and Exchange Server, and Progent can assist you to integrate Lync Server 2013 with popular Microsoft Office and Microsoft 365 apps such as Outlook and PowerPoint.

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    SQL Server 2005 delivers indispensable, standardized tools to IT experts as well as to network users, lessening the difficulty of designing, integrating, administering, and using enterprise information and analytical applications on platforms ranging from handheld devices to corporate data networks. The sophistication and interconnectivity requirements of Microsoft SQL Server 2005 call for an IT consulting firm with hands-on experience and broad knowledge in planning and building information-based, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of more than 10 years of professional work supporting Microsoft technology, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 solutions that are seamlessly integrated with the Microsoft .NET environment.

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    Progent's certified information technology consultants offer Windows Server 2016 integration consulting services to assist businesses of any size to design and carry out a smooth upgrade to Windows Server 2016 and Hyper-V 2016 using an on-premises, cloud-centric, or hybrid architecture. Progent can help your company to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any aspect of planning, deploying, administering or troubleshooting your Windows Server 2016 and Windows Hyper-V 2016 ecosystem. Progent can assist your organization to benefit from the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 such as Windows Containers, Shielded Virtual Machines, Credential Guard, JIT Privileged Access Management, Virtual Machine software load, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.

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