For business network systems located within the state of Maine, Progent's Microsoft authorized technicians can provide remote phone assistance and remote troubleshooting to repair your computer system problems quickly and affordably. Progent has developed top-notch skills, advanced software tools, and support knowledge bases to diagnose and resolve network problems while avoiding the high cost and delays associated with onsite service calls.

If your Maine business is located beyond the larger urban areas such as Portland, Lewiston, or Bangor, your nearby computer network support choices may be limited in technical expertise, or not available during a crisis. This can result in a network environment that is unpredictable or causing productivity loss due to technical issues continuing for too long. Progentís group of network consultants average more than 12 years of real-world industry experience, in the trenches of network support, performing a wide variety of technical tasks for a extensive range of customers. This means you obtain not just the technical expertise needed for the task, but an expert with proven methods for applying that expertise to provide cost effective network solutions.

ProSight Data Protection Services Managed Cloud Backup
Progent's ProSight Data Protection Services automated backup offers small and medium-sized organizations a low cost end-to-end solution for reliable backup/disaster recovery. For a low monthly rate, ProSight Data Protection Services automates your backup activities and allows fast restoration of vital data, apps and virtual machines that have become unavailable or damaged due to component breakdowns, software glitches, disasters, human error, or malware attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, applications, system images/, plus Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises device, or mirrored to both. Progent's BDR consultants can provide advanced expertise to configure ProSight Data Protection Services to be compliant with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your critical information. Read about the complete ProSight series of low-cost network monitoring and management services for small and mid-size businesses.

BI Reporting Consulting and Troubleshooting
Progentís business information reporting consultants offer online and onsite expertise to assist your organization with any phase of business intelligence reporting from troubleshooting or modernizing applications to planning and implementing a comprehensive BI environment. Progent's BI experts can help you to maintain your existing reporting environment, help you to upgrade reports from an outdated reporting product to a current one, and provide custom remote mentoring to meet your individual requirements. Progentís business reporting consultants offer experience in the leading business analytics reporting and visualization tools such as the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, and Report Designer.

Eliminate Dependence on an Individual Freelance Consultant
By developing a relationship with a full-service computer support firm like Progent rather than with a freelance consultant, you are ensured fast access to experienced experts whenever you need them. You do not have to be concerned that illness, classes, vacations, or conflicting priorities with other customers will cause you to be with no support during an emergency.

Disaster Recovery/Business Continuity Planning Consulting Services
Progent offers high-level remote consulting for disaster recovery/business continuity planning, testing, and education to assist you to respond to potential disasters, reduce service disruption for your vital IT operations, eliminate data loss, and meet examiners' letters and business obligations. Progent's business continuity experts can team with your executive and network support staff to provide business impact analysis, define interdependencies, specify the assets needed to operate your organization, prioritize business-critical IT functions and define allowable restoration times, select hot backup centers, configure secure remote access capability for crucial employees, implement notification systems and define duties for personnel, write a complete recovery plan, and provide training for management and technical staff to carry the agreed upon solution. Progent's Windows Server 2016 disaster recovery experts can help you to create an affordable disaster recovery solution for multi-site or hybrid cloud environments using failover cluster tools field-tested in Microsoft's massive Azure cloud.

Android Phone Integration and Management
Progent's Android phone and tablet integration consulting have extensive experience delivering online and onsite support for organizations of all sizes who need to integrate Android phones into their information networks so that users can work together while on the go. Progent offers the breadth of skills to solve technical problems that span numerous manufacturers and that represent a mix of legacy and current technology. Progent offers cost-effective remote technical support to assist you with any facet of planning, configuring, managing and troubleshooting your BYOD environment. Progent can provide occasional technical support to assist you to handle especially challenging IT problems, or Progent can provide outsourced or co-sourced project management services to ensure that you complete strategic IT initiatives on time and on budget. Progent can help with local, cloud-based, or hybrid networks and can provide expertise with all major operating systems, apps, management utilities and network infrastructure. Progent also can provide customized group or individual classes to show you how to manage and operate Android phones and tablets to maximize their business value.

VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you orchestrate, automate and test a repeatable process for restoring services quickly after an outage. Site Recovery Manager provides centrally managed and automated recovery, application mobility, and non-disruptive site relocation, failback and re-protect. SRM also allows non-intrusive testing for site recovery, upgrades and patches and can produce audit reports to verify complete service restoration, validate Service Level Agreements and demonstrate compliance. Progent can provide the support of a VCDX certified VMware SRM consultant to help your organization to plan, configure, test and administer a disaster recovery system powered by VMware SRM.

Microsoft Office 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable seamless hybrid networks that integrate Office 365 Exchange Online and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes hosted at your physical datacenter or private cloud and other mailboxes resident on Office 365. Progent's Microsoft-certified consulting team can assist your organization with any facet of designing, implementing and debugging your hybrid Exchange solution. Progent's Exchange consultants can deliver as-needed support to help you through challenging technical bottlenecks and also can provide comprehensive project management outsourcing to make sure your hybrid Office 365 solution is carried out on time and within budget. For details about Progent's online consulting expertise for hybrid Office 365 and on-premises Exchange systems, see Office 365 integration with on-premises Exchange.

Barracuda Backup Local, Offsite and Cloud Backup and Disaster Recovery
Barracuda Backup is an affordable, subscription backup and disaster recovery service for small and mid-size organizations. A Barracuda Backup deployment can incorporate a custom-designed physical appliance manufactured by Barracuda or a software-based appliance with comparable functionality but which utilizes your existing storage infrastructure. Barracuda Backup protects vital company data produced locally, at one or more remote sites, or in the cloud. For disaster protection, you can replicate data to the Barracuda Cloud, to Amazon Web Services (AWS), or to any site with a physical or virtual Barracuda appliance. Progent is a certified Barracuda partner and Progent's Barracuda Backup consulting experts can provide a broad range of consulting support services to assist your business to design, configure, manage and troubleshoot a BDR system built on Barracuda Backup. For more information, see Barracuda Backup and disaster recovery consulting and management.

Team Approach to Support and Technical Problem Escalation
Computer technologies have become increasingly complex. In addition, typical small business networks integrate products from many different vendors. This makes network integration and support increasingly difficult. It is unfeasible for even the most talented engineer to have in-depth knowledge in all areas of information technology, or broad practical experience in the thousands of hardware and software products, versions, and revisions that small businesses include in their information systems. Progent follows a team approach to network consulting and relies on application specialists to bring in-depth knowledge when needed to resolve complex technical issues efficiently, at the least cost to your company.

Spam and Virus Filtering and Email Encryption
ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises security gateway device provides a deeper layer of inspection for incoming email. For outbound email, the on-premises security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also help Exchange Server to track and protect internal email that stays within your corporate firewall. Learn about Progent's entire ProSight series of low-cost outsourced network management services for small businesses.

Microsoft System Center 2016 Planning and Integration
Microsoft System Center 2016 provides major enhancements for managing hybrid cloud networks by offering comprehensive support for Windows Server 2016 servers, Windows 10; unified management of multi-OS environments that include Linux, Microsoft Hyper-V and VMware vSphere; and expanded public and private cloud support including tighter integration with Microsoft Intune for iPhone and Android smartphone administration plus built-in integration with Microsoft Operations Management Suite for cloud-enhanced analytics and reporting. Progent's System Center 2016 consulting experts can provide world-class online and on-premises expertise for all elements of System Center 2016 including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager. Progent can help you to design and install a new deployment of Microsoft System Center 2016, expand or optimize your current one, migrate efficiently from a prior release of System Center, or debug your System Center solution.

Get in Touch with a Progent Computer Consultant
To find out how to access a Progent network consultant for online or on-premises support in , call 1-800-993-9400 or go to Online Computer Help.

© 2002- 2019 Progent Corporation. All rights reserved.

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