For office networks located throughout the state of Maine, Progent's Microsoft qualified professionals can deliver remote phone support and remote troubleshooting to solve your network issues fast and affordably. Progent has acquired enterprise-grade skills, software tools, and support databases to identify and repair computer network problems while avoiding the expense and delays associated with onsite technical service calls.

If your Maine business is located beyond the larger metropolitan areas such as Portland, Lewiston, or Bangor, your local network systems support choices may be limited in skills, or not available during an emergency. This results in a network environment that is unusable or causing wasted time due to technical issues going unresolved for too long. Progentís team of network engineers average more than ten years of real-world industry experience, in the trenches of network systems support, performing a large range of technical projects for a broad range of clients. This means you obtain not only the technical competency needed for the job, but a professional with field proven methods for applying those skills to assist with affordable network solutions.

CRISC-certified Risk Management Consultants
The CRISC certification program was initiated by ISACA to verify a consultant's ability to design, deploy, and maintain IS control mechanisms to reduce risk. Progent offers the expertise of a CRISC-certified risk management expert to assist your company to develop and carry out a risk management strategy that follows leading practices promoted by CRISC and geared to align with your organization's risk tolerance, business goals, and IT budget.

Integration Help for Office 365 Apps and Services
Office 365 is Microsoft's growing suite of client productivity programs and cloud-hosted services offered on a monthly or annual subscription basis. Office 365 programs and cloud-based services are available in a variety of product bundles targeted at markets from individuals and households to enterprises. Progent can provide fast and affordable remote access to consultants with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android platforms. Progent can assist you to understand the many subscription plans offered with Office 365 and integrate your network with Office 365 so you derive top business value. Progent's Office 365 integration consultants offer expertise with cross-vendor networks that include Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to build and maintain hybrid ecosystems that transparently integrate local and cloud-based resources.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progentís server and desktop monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your designated IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they have a chance to impact productivity. Read about the complete ProSight family of low-cost network management outsourcing services for small and mid-size businesses.

Consulting Expertise for SCVMM 2012
Progent's System Center 2012 Virtual Machine Manager consultants can help businesses of any size to follow leading practices to configure System Center 2012 Virtual Machine Manager hosts and host groups, networking, storage systems, and library resources; plan, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and combine SCVMM 2012 with SCOM 2012 for enterprise-class reporting. Progent can help your company to migrate from a legacy edition of SCVMM or from a third-party virtualization management system, and Progent can help you to enhance and troubleshoot your existing SCVMM environment to make sure you get the highest possible business value. Progent can also provide Virtual Machine Manager 2016 migration expertise to help your organization to design and execute an efficient migration from Virtual Machine Manager 2012 to Virtual Machine Manager 2016 in order to take advantage of new security features, high availability VMM storage options, and other enhancements.

Windows 8.1 Administration and Troubleshooting and Migration
Progent's certified Windows 8.1 experts can provide a variety of technical services to help organizations of any size to maintain, manage, and repair environments that include workstations, laptops, tablets, or Windows phones powered by Microsoft Windows 8.1. Progent's consultants can also provide Windows 10 planning and migration help.

Exchange Server 2013 Upgrade Support
Exchange 2013 incorporates major enhancements to the functionality of its predecessor Exchange 2010 and introduces powerful innovations as well as a redesigned structure. These enhancements favorably impact key IT areas including ease of administration, high availability (HA), security and compliance, cost of ownership, teamwork, expandability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange 2013 consultants can provide remote or onsite expertise to help you manage, optimize and troubleshoot your Exchange 2013 environment. Progent also offers Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you move to a more up to date version of Exchange Server in a local, cloud-hosted, or hybrid deployment model.

Planning and Migration Consulting Support for Windows 10
Progent's Microsoft-certified Windows 10 planning and migration consultants can help organizations of all sizes to assess Windows 10 or to upgrade to Windows 10 from an older version of Windows. Remote and on-premises evaluation and upgrade support for Windows 10 offered by Progent's consultants include ROI analysis, project supervision, application compatibility testing, pilot systems, Hyper-V virtualization strategies, Cloud and hybrid solutions, mobile management, telecommuter access, data and identity security, automated deployment and administration, network infrastructure optimization, wired/wireless convergence, business continuity planning, custom training for IT support staff and users, and ongoing consulting support.

Cisco IOS Upgrade Consulting
If your network includes Cisco appliances, you may be running an old release of Cisco IOS, the control software used in virtually all Cisco router as well as the latest Cisco switches. Cisco frequently offers upgrades to IOS to fix problems, plug security weaknesses, or add features. However, updating IOS or other Cisco control software can be tricky, depending on your Cisco equipment and your network infrastructure. For example, there may be limited local Flash storage that could cause a new software version to execute incorrectly. Progent's Cisco CCIE network engineers offer a broad array of services associated with upgrading Cisco IOS software or any Cisco control software like IOS EX, CallManager or Unified Communications Manager (CUCM). Progent can perform inventories of your router software, propose appropriate updates, provision Cisco appliances, transfer images/, activate and verify your Cisco software, tune performance, resolve issues, and teach your network support managers how to get the benefits of any important new functions.

Cost-effective Network Support Solutions
Many small organizations utilize flawed metrics when searching for a computer consultant. Cost per hour is usually not a good measure for value. A consultant with insufficient technical background can take many times longer to complete the identical task than an experienced Information Technology professional. As an example, billing 30% less per hour, but taking three times as long for the same job is not a bargain. Still worse, a poorly architected or implemented IT environment that is unreliable and difficult to administer or upgrade can cost a business many times over its setup price due to lost productivity. Progent's client testimonials from satisfied companies throughout the U.S. confirm the effectiveness of Progent's service model and the technical capability of Progent's team of IT professionals.

Citrix XenServer Consulting Support
Progent's Citrix XenServer virtualization engineers can help your company to evaluate the strategic advantages of XenServer and additional Citrix products, and can help your IT organization to plan, test, implement, troubleshoot, and support a Citrix XenServer installation. Progent can also analyze your existing Citrix technology deployment and show you how to optimize consolidation, performance, protection, availability, and disaster recovery.

Expert Wireless Consulting and Support Services
Progent's wireless technology consultants have broad expertise in the implementation and maintenance of wireless networking technology and can assist your IT team to plan, configure, administer and repair wireless ecosystems that are secure, robust, expandable, easy to manage and use, ready to handle your critical applications, and transparently incorporated into hybrid cloud networks. Remote and onsite expertise offered by Progent cover a variety of wireless technologies such as smartphone and tablet integration, Wi-Fi infrastructure planning and deployment, Wi-Fi site surveys, Cisco wireless IP phone configuration and troubleshooting, and building-to-building wireless connections.

Management Consulting for Microsoft Lync 2013
Lync Server 2013, rebranded Skype for Business, enables organizations of all sizes to build a centrally managed and secure communications environment that permits a Bring-Your-Own-Device computing style with instant messaging, presence, web meetings with application sharing, and both IP and PSTN telephony across a wide assortment of desktop and handheld clients. Progent's certified Lync 2013 experts can assist you to assess the advantages of Lync 2013, create an on-premises, cloud-based (via Microsoft Lync Online) or mixed topology suitable for your present and future plans, implement Lync Server 2013 in a way that expedites your ROI, and deliver custom webinar and onsite training to your management staff and users. Progent offers expertise in critical pieces of a Lync Server 2013 solution that include Microsoft Windows Server, SQL Server and Exchange Server, and Progent can help you to combine Lync Server 2013 with key Office and Office 365 apps such as Outlook clients, Excel and PowerPoint. Progent's Microsoft Skype for Business Server consultants can also help your organization to design and implement out a smooth upgrade to Skype for Business.

Contact a Progent Computer Support Expert
To see how you can access a Progent computer consultant for remote or onsite expertise in , call 1-800-993-9400 or visit Online Computer Support.














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