Ransomware : Your Feared Information Technology Disaster
Ransomware  Remediation ProfessionalsRansomware has become an escalating cyberplague that represents an existential threat for businesses of all sizes poorly prepared for an attack. Multiple generations of ransomware such as Dharma, Fusob, Bad Rabbit, NotPetya and MongoLock cryptoworms have been around for years and continue to inflict havoc. Newer variants of crypto-ransomware such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit and Nephilim, as well as additional unnamed newcomers, not only encrypt on-line data but also infect any available system restores and backups. Information synched to the cloud can also be rendered useless. In a vulnerable data protection solution, it can make any restoration hopeless and basically knocks the entire system back to zero.

Getting back on-line applications and data following a ransomware event becomes a sprint against the clock as the victim tries its best to contain the damage and eradicate the ransomware and to restore mission-critical operations. Because crypto-ransomware takes time to move laterally, penetrations are often sprung on weekends, when successful penetrations may take more time to identify. This compounds the difficulty of rapidly assembling and organizing an experienced response team.

Progent has a range of support services for securing Manchester enterprises from crypto-ransomware penetrations. These include team training to become familiar with and not fall victim to phishing scams, ProSight Active Security Monitoring (ASM) for remote monitoring and management, in addition to installation of modern security gateways with AI technology to rapidly detect and extinguish zero-day cyber threats. Progent in addition can provide the services of veteran ransomware recovery engineers with the track record and commitment to rebuild a compromised network as quickly as possible.

Progent's Ransomware Restoration Support Services
Soon after a crypto-ransomware penetration, even paying the ransom demands in cryptocurrency does not guarantee that distant criminals will respond with the needed keys to unencrypt any or all of your files. Kaspersky estimated that 17% of ransomware victims never recovered their data even after having paid the ransom, resulting in additional losses. The risk is also very costly. Ryuk ransoms commonly range from fifteen to forty BTC ($120,000 and $400,000). This is well above the typical ransomware demands, which ZDNET determined to be around $13,000 for small organizations. The other path is to re-install the key elements of your Information Technology environment. Absent the availability of full information backups, this requires a wide range of skill sets, well-coordinated team management, and the ability to work non-stop until the task is completed.

For twenty years, Progent has provided professional IT services for companies across the United States and has earned Microsoft's Gold Partnership certification in the Datacenter and Cloud Productivity competencies. Progent's group of subject matter experts includes professionals who have attained top industry certifications in important technologies such as Microsoft, Cisco, VMware, and major distributions of Linux. Progent's cyber security specialists have garnered internationally-recognized certifications including CISM, CISSP, ISACA CRISC, and SANS GIAC. (See Progent's certifications). Progent also has experience with accounting and ERP software solutions. This breadth of expertise provides Progent the capability to quickly identify necessary systems and integrate the remaining pieces of your Information Technology system following a ransomware attack and assemble them into an operational system.

Progent's ransomware group deploys top notch project management applications to coordinate the complicated restoration process. Progent knows the urgency of working swiftly and together with a customer's management and Information Technology resources to prioritize tasks and to put the most important services back online as soon as humanly possible.

Business Case Study: A Successful Ransomware Penetration Recovery
A small business escalated to Progent after their organization was taken over by the Ryuk ransomware virus. Ryuk is generally considered to have been created by Northern Korean government sponsored hackers, suspected of using algorithms exposed from America's National Security Agency. Ryuk attacks specific organizations with limited tolerance for operational disruption and is among the most profitable versions of ransomware. High publicized victims include Data Resolution, a California-based info warehousing and cloud computing business, and the Chicago Tribune. Progent's customer is a single-location manufacturer headquartered in Chicago with around 500 employees. The Ryuk event had shut down all business operations and manufacturing processes. Most of the client's backups had been directly accessible at the start of the attack and were encrypted. The client was taking steps for paying the ransom (exceeding $200K) and wishfully thinking for good luck, but ultimately brought in Progent.

"I can't thank you enough about the care Progent gave us throughout the most critical time of (our) businesses life. We may have had to pay the hackers behind this attack if not for the confidence the Progent group afforded us. The fact that you could get our e-mail and key servers back quicker than seven days was beyond my wildest dreams. Every single person I talked with or e-mailed at Progent was hell bent on getting us back on-line and was working all day and night to bail us out."

Progent worked with the customer to quickly identify and prioritize the key elements that needed to be addressed in order to continue business operations:

  • Active Directory (AD)
  • Microsoft Exchange Server
  • Accounting and Manufacturing Software
To get going, Progent adhered to Anti-virus incident response best practices by isolating and disinfecting systems. Progent then began the steps of rebuilding Active Directory, the core of enterprise systems built upon Microsoft Windows Server technology. Microsoft Exchange Server messaging will not work without Active Directory, and the customer's MRP software utilized Microsoft SQL, which requires Active Directory services for authentication to the data.

In less than 48 hours, Progent was able to rebuild Active Directory to its pre-virus state. Progent then assisted with setup and storage recovery on essential servers. All Exchange schema and attributes were usable, which facilitated the rebuild of Exchange. Progent was also able to find intact OST files (Outlook Off-Line Folder Files) on various workstations and laptops to recover mail messages. A recent offline backup of the client's accounting/MRP systems made it possible to return these essential applications back online for users. Although a lot of work was left to recover completely from the Ryuk event, the most important services were recovered rapidly:

"For the most part, the production manufacturing operation never missed a beat and we produced all customer shipments."

During the following few weeks important milestones in the recovery process were made through tight collaboration between Progent team members and the customer:

  • Self-hosted web applications were restored with no loss of data.
  • The MailStore Server exceeding 4 million historical emails was brought on-line and available for users.
  • CRM/Product Ordering/Invoicing/Accounts Payable/Accounts Receivables/Inventory Control functions were fully functional.
  • A new Palo Alto Networks 850 firewall was installed.
  • Ninety percent of the desktops and laptops were being used by staff.

"Much of what occurred during the initial response is mostly a blur for me, but we will not forget the urgency each and every one of your team accomplished to help get our company back. I have been working together with Progent for the past 10 years, maybe more, and every time I needed help Progent has impressed me and delivered as promised. This event was a Herculean accomplishment."

A potential business-killing disaster was avoided with hard-working professionals, a broad array of knowledge, and close teamwork. Although upon completion of forensics the crypto-ransomware virus attack described here could have been blocked with advanced cyber security technology solutions and recognized best practices, staff education, and properly executed incident response procedures for data protection and proper patching controls, the reality is that government-sponsored hackers from China, Russia, North Korea and elsewhere are tireless and are an ongoing threat. If you do get hit by a ransomware penetration, remember that Progent's roster of professionals has extensive experience in crypto-ransomware virus defense, removal, and data recovery.

"So, to Darrin, Matt, Aaron, Dan, Claude, Jesse, Arnaud, Allen, Tony and Chris (along with others who were involved), I'm grateful for making it so I could get rested after we made it through the first week. Everyone did an amazing job, and if any of your guys is around the Chicago area, dinner is my treat!"

Download the Crypto-Ransomware Recovery Case Study Datasheet
To review or download a PDF version of this ransomware incident report, click:
Progent's Ransomware Virus Recovery Case Study Datasheet. (PDF - 282 KB)

Contact Progent for Ransomware Cleanup Services in Manchester
For ransomware cleanup services in the Manchester metro area, phone Progent at 800-462-8800 or go to Contact Progent.

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    24x7 Network Network Consulting

    Remote 24x7 network monitoring, automated alerts, and periodic reports are crucial to preserving the proper operation of your IT system and eliminating preventable and expensive disruptions. Remote Monitoring and Management technology has progressed to the point that businesses of all sizes can afford a level of protection that was previously reserved for enterprises. Progent offers a variety Remote Monitoring and Management solutions delivered as economical service packages created to assist you to identify and fix a an array of IT network problems before they get big enough to disrupt productivity.

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  • SQL Server 2012 Migration Remote Support Biggest Microsoft Expert SQL Server 2012 AlwaysOn Availability Groups Support Outsourcing

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    IT Services System Center 2016 and Office 365 Integration

    Progent has more than two decades of experience integrating, and supporting the key components that make up System Center and can assist your organization to plan, deploy, maintain, and fix your System Center 2012 R2 ecosystem to maximize the uptime and responsiveness of your applications and infrastructure across a mix of Windows and Linux/Unix operating systems and on-premises and Cloud-based datacenters. Progent's consultants can help you to migrate to the current edition of Microsoft System Center from an earlier one or from another IT management solution to deliver the advantages of best-in-class provisioning, centralized management, security, plus datacenter and application availability and performance monitoring.

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  • Sales Agent Program for IT Services IT Services Computer Consulting Resale Programs Remote Support Services

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    Remote On-site Technical Support Co-managed Service Desk

    Progent's Co-managed Help Desk service allows your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's nationwide pool of veteran desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution based on ConnectWise Manage, the leading shared professional services automation tool for managing service requests, ticket lifecycle, ownership, status tracking, and reporting.

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    Azure and Android integration Consultancy

    Progent's consultants can assist you with any aspect of Azure cloud migration such as requirements definition, readiness evaluation, solution architecture, pre-production testing, deployment, automated management, performance optimization, software license controls, disaster recovery preparedness, security planning, and compliance assessment. Progent can help you to configure and debug firewall appliances and VPN tunnels so your clients can securely access to Azure services, and Progent's Microsoft-certified consultants can help you set up critical Microsoft platforms to run in Azure including Windows Server, Exchange Server, SQL Server and Skype for Business. Progent can also assist your organization to create a hybrid cloud ecosystem that seamlessly combines on-premises datacenters with Azure resources.

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  • Server Consulting Exchange 2010 Server Greater Manchester Exchange Server 2019 Network Installation
  • SharePoint 2013 Remote Troubleshooting Hillsborough County New Hampshire, United States Award Winning Professionals Microsoft SharePoint 2013 Manchester, Hillsborough County

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    Check Point 3000 Firewalls Network Security Evaluation

    Progent's Check Point Software consultants can show you how to choose and configure Check Point Firewall and VPN utilities and appliances based on Check Point Software's technology to offer an economical and efficient security solution for your corporate network. Progent can also help you integrate other Check Point technologies such as Check Point ZoneAlarm and Check Point UTM-1 firewalls with security solutions from other vendors and offer a single source for on-going network support, administration, training, and consulting services.

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  • Microsoft Virtual Machines Technical Support
    Troubleshooting Microsoft Virtual Machines

    Microsoft Virtual Server 2005, run on the Windows Server 2003 platform and based on technology originally developed by Connectix, delivers the power necessary to accomplish hardware reduction, software migration, and server quarantine projects via virtualization techniques in an enterprise-class IT environment with advanced scalability, manageability, and reliability. Microsoft has targeted Virtual Server at businesses who want to improve ROI in application development and piloting, upgrading from outdated mission-critical software, and server consolidation. Progent's certified Virtual Server experts can assist your company to evaluate and deploy Microsoft Virtual Server.

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    Computer Consultancy Firm Network Management

    Progent's Cisco-Certified network management engineers can help you to run Cisco's network management tools along with a selection of powerful third-party products to create a comprehensive network management strategy in order to keep your network running smoothly, fully utilize limited resources, protect your data, recover quickly from device failure or deliberate assaults, and enable you to add or reassign valuable resources intelligently and economically as your business evolves.

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  • Specialist Automated Desktop Monitoring ProSight Automatic Patch Management Remote Technical Support
  • Specialists HP Lights-Out 100c Remote Management Card Remote Server Management Cards Professionals

  • Open Now IT Consulting SQL Server 2017 and Windows Server 2012 R2
    Microsoft SQL Server 2017 Integration Services

    Progent's Microsoft-certified SQL Server 2017 consultants can help your business to assess the business advantages of upgrading to SQL Server 2017 and can help you to plan and carry out an efficient migration of your databases and applications to any network model including onsite, cloud-hosted, or hybrid. Progent's SQL Server experts offer online or on-premises support ranging from on-demand architecture assessment or debugging to comprehensive project management to ensure your SQL Server 2017 project is carried out on time and on budget.

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  • Stockport Remote Consulting Suse Linux, Solaris, UNIX Mandrake Linux, Sun Solaris, UNIX Technical Consultant

  • 24 Hour SCVMM 2012 Backup and Recovery Setup and Support
    On-site Support SCVMM 2012 Live Migration

    Progent can assist businesses of any size to follow best practices to configure SCVMM 2012 hosts and host groups, networking, storage systems, and libraries; plan, deploy, and manage private clouds, VMs, and services in SCVMM 2012; and combine SCVMM with SCOM 2012 for comprehensive monitoring and reporting. Progent can help you to migrate from a legacy version of SCVMM or from another virtualization management platform, and Progent can help you to enhance and repair your existing SCVMM 2012 environment so you realize the highest possible business value.

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  • Support Services SharePoint InfoPath Forms Services Microsoft SharePoint Server 2010 Support
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    Sun Solaris Consultant Services

    If your office network mixes Sun Solaris platforms with MS Windows, Progent can help you to integrate your IT resources into a cohesive environment that permits all your OS platforms to run side by side for easy administration, seamless information exchange, high dependability, superior throughput, and strong security. Progent's Solaris and MS Windows coexistence assistance offerings include IT architecture configuration and support, consulting for Microsoft Windows services for UNIX (SFU), remote network monitoring and administration, online technical help and troubleshooting, on-site technical support, and Helpdesk outsourcing.

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    NetDocuments (NetDocs) is a leading cloud-based document management system designed for law practices. Progent offers online guidance from NetDocuments consultants to assist legal departments and law firms to plan, configure, administer, optimize, or troubleshoot a document management system environment powered by NetDocuments.

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  • Top Development Companies Microsoft Access scripting Specialists Microsoft Access software programming
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  • Top Rated Microsoft Enterprise Resource Planning Computer Consultant Enterprise Resource Planning Outsourcing

  • Windows, UNIX, Solaris Computer Consulting
    Consulting Solaris with Windows

    If your business runs a UNIX, Linux, or Solaris environment or a mixed-platform IT environment, Progent's CISM and CISSP-certified consultants can assist your entire organization in a broad array of security areas including security administration practices, security design and strategies, connection control products and techniques, applications development security, operations security, hardware security, communications, infrastructure and Internet security, and disaster recovery planning. CISM and ISSAP define the core competencies and worldwide standards of knowledge that information security professionals are required to possess. These certification provide IT management the confidence that consultants who have earned their CISM or CISSP certification have demonstrated the background and knowledge to offer world-class security management and consulting help.

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  • Microsoft Windows Server 2022 On-site Technical Support
    Windows Server 2022 and SCOM IT Consulting

    Progent's certified Windows Server 2022 consultants can help your organization to plan and implement an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid deployment model that integrates cloud-hosted Windows Server Online with a datacenter-based implementation of Windows Server 2022.

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  • UNIX, Windows Technology Professional Windows and Solaris Online Consulting

  • Cybersecurity Audit Consulting Services
    24x7x365 CISA Cybersecurity Audit Engineers

    The Certified Information Systems Auditor credential is an important qualification that signifies expertise in network security auditing. Accredited by ANSI, the CISA credential has consultants undergo a comprehensive test administered by the ISACA professional association. Progent can provide the services of a CISA-Premier network security audit consultant trained to assist companies in the fields of information systems audit process, information technology administration, systems and infrastructure ROI, IT service delivery, safeguarding of information resources, and business continuity planning.

  • Urgent Technical Support Red Hat Linux, Solaris, UNIX Manchester-Sheffield Suse Linux, Sun Solaris, UNIX Online Support Services Tameside
  • Urgent Windows and Linux Professionals Linux, Windows Engineers

  • Windows 11 Installation Technology Consulting Services
    Microsoft, Cisco and Security Certified Experts Microsoft Windows 11 Consult

    Progent's Windows 11 consulting experts offer an array of services for Windows 11 including cloud solutions, mobile device management, telecommuter access, security and compliance, automated deployment, and Help Desk Call Center services.

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  • VMware Cross vCenter NSX Consultants VMware NSX Disaster Recovery Engineers
  • Windows 10 Management Remote Technical Support Windows 10 Installation Computer Consulting
  • Windows 2000 Specialist Upgrade Consulting Windows Server 2000
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  • Windows 2012 IT Consulting Windows 2003 Server Support and Help
  • Windows 2022 Hyper-V Computer Consultants Integration Windows Server 2022 and SCVMM
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  • Wireless LAN Online Consulting Urgent Wireless Network Consult
  • Work from Home Employees Consulting and Support Services in Manchester - Setup Consulting Manchester Nashua Merrimack Immediate Remote Workforce Manchester Assistance - Infrastructure Guidance Manchester, Hillsborough County, United States
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  • Windows 7 Upgrade Technology Professional
    24-Hour Windows 7 64-bit Upgrade Upgrading

    Progent's certified consultants can provide offsite and onsite consulting expertise to assist your company to manage, maintain, and repair PCs based on Windows 7 and also offers assistance with upgrading to Windows 8.1 or Windows 10 from Windows 7. Progent offers support for change management, network security, disaster recovery, online connectivity, smartphone and tablet management, wireless network design, and remote system monitoring and alerts.

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