Manchester Work from Home Employees Connectivity Consultants
System Design, Configuration, Management and Troubleshooting Consulting
Enlarging your remote workforce can have a significant impact on IT infrastructure, cybersecurity, and company workflows. Progent has 20 years of background helping businesses of all sizes to plan, deploy, administer, tune, and debug IT networks that support at-home workers. Progent can assist your Manchester company to select the appropriate tools and adhere to leading practices in building and operating a secure virtual solution for telecommuters that facilitates collaboration and delivers maximum value. Progent offers support services ranging from as-needed guidance for getting you over challenging technical roadblocks to comprehensive project management or co-management to help you successfully complete business-critical initiatives.
Progent can assist Manchester, New Hampshire businesses to succeed with any aspect of creating a high-functioning work-at-home ecosystem by delivering infrastructure configuration services, VoIP PBX expertise, video conferencing support, collaboration platform customization and training, cloud connectivity, Call Desk services, security and compliance, backup/restore solutions, and centralized management.
Infrastructure for Teleworkers
Configuring the physical and software infrastructure required for an at-home work environment can be especially challenging if you have to manage a mix of worker-owned equipment like desktop computers and notebooks, Internet routers, and Wi-Fi APs from different vendors and with a variety of OS software and firmware releases. Progent's background providing remote help for both outdated as well as modern technologies in virtual office venues allows you to make efficient use of your available network infrastructure and offers ready access to expertise for making essential updates. Services offered by Progent to assist you to implement a productive work-at-home infrastructure include:
- Virtual Private Network technology allows you to create a safe connection for authorized at-home employees to use IT resources located at your corporate data center or in the cloud. Progent can help your company to deploy and maintain VPN access between your at-home workforce and your various IT resources by providing remote VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your telecommuters to set up Cisco's popular AnyConnect client software for secure VPN tunneling for a wide selection of endpoint devices such as Windows, macOS, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure products enable a telecommuter to see and interact with a remote PC's desktop. This provides IT managers substantial control over the digital environment of at-home employees and offers them a familiar experience. Progent's virtual desktop services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI expertise.
- Routers connect at-home computer networks to the Internet and support VPN connections, home wireless connectivity, and firewalls. Progent offers top-tier online support for deploying routers from a range of vendors. See router integration services from Cisco-certified experts.
- Home Wi-Fi networks, often supporting the whole family and visitors, are commonly utilized by telecommuters to access their Internet router for work. This can create throughput and security issues. Progent can assist businesses to resolve these issues by delivering services that include Aironet configuration expertise, Cisco Meraki wireless installation consulting, and Ubiquiti Unifi wireless access point integration help.
- Internet connectivity solutions affect the speed and availability of connections between at-home workers and the corporate data center. Line-of-business applications may require backup Internet access in case the normal connection fails. Progent can provide expertise for picking service providers, choosing appropriate bandwidth and data volume bundles, and setting up high-availability Internet access. Refer to Internet access integration services.
VoIP Integration for At-Home Workers
Expanding the business phone environment to accommodate teleworkers is critical to maintaining a productive work-at-home solution. A variety of cloud-based VoIP platforms are used by small and mid-size businesses to server telecommuters. Many larger organizations rely on Cisco's current or older products for IP voice management. Progent can help businesses of any size to design or tune a remote IP voice environment that provides the flexibility, convenience and protection needed for teleworkers. Progent's Cisco-certified CCIE IP Voice experts can provide high-level support to help organizations tune their existing Cisco IP voice environments to handle a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM or CUCM) delivers enterprise telephony features to devices such as IP phones, media processing products, Voice over IP gateways, and multimedia software used throughout the network. CUCM supports other mixed media services such as unified messaging, voice/video conferencing, and team interaction networks. For more information about Progent's Unified Communications Manager support, visit CUCM consultants.
- Cisco CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent's consultants can assist your company to maintain your current CallManager deployment or migrate smoothly to Cisco's current IP telephony solutions. To learn about Progent's expertise for CallManager and Cisco's other legacy IP voice products, refer to Cisco CallManager expertise.
- Cisco IP Gateways enable connectivity with public telephony networks and with clients operating outside the corporate firewall like at-home workers. Progent can provide consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 products and for current Cisco SIP gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Platforms supported by Progent's consultants include Vonage, RingCentral and 8x8. Progent can assist you to update your wide area network infrastructure to support these solutions and provide as-needed configuration and debugging services.
Video Conferencing for an At-Home Workforce
A wide range of voice/video conferencing platforms from leading technology companies support online meetings, video conferencing, chat, and content sharing for both onsite workers and at-home workers. Many organizations use multiple products to meet the needs of their various partners and clients. Progent can assist your organization to manage your current conferencing ecosystem and enhance the experience of your remote employees.
- Skype for Business is Microsoft's leading communications platform that supports presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these capabilities within Office desktop and Microsoft 365 productivity software such as PowerPoint, Word, and Excel. Progent can provide the expertise of Microsoft-certified specialists who can assist your company to configure and maintain Skype for Business clients to support your at-home workforce. To learn more about Progent's consulting services for Skype for Business, see Skype for Business consulting experts.
- FaceTime is Apple's multiuser video phone app for compatible iOS, iPadOS, iPod and macOS devices. FaceTime runs over Wi-Fi or cellular Internet connections. Later editions of FaceTime allow as many as 32 concurrent users for video sessions. For details about Progent's consulting expertise for FaceTime, refer to Progent's FaceTime configuration expertise.
- Webex Meeting Center provides online conferencing for most desktop or mobile devices. Offered through Cisco's Webex Cloud, Webex services include sharing discrete content or screens, presentations that incorporate rich media such as Microsoft PowerPoint, session recording, plus editing and playback for training. To learn more about Progent's consulting services for Cisco Webex and for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams acts as a hub for conversations, contacts, and information with capabilities that include voice/video calling, persistent chat, plus file sharing. For details about Progent's support expertise for Teams as well as for additional Microsoft 365 products, see Progent's Microsoft Teams consulting services.
- Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver configuration and debugging services for these conferencing platforms and assist your business to tune your WAN architecture to run them.
Microsoft Collaboration Software for Teleworkers
Microsoft's collaboration products are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, providing a powerful environment of applications that create a consistent user experience for sharing information throughout a corporate network and on a broad selection of endpoint devices. Progent has delivered online consulting support for Microsoft SharePoint and Exchange since their original publication and can help your company to tune these flagship collaboration products to maximize the effectiveness of your remote workforce.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Developed as a replacement for Skype for Business Online, Microsoft Teams and Teams Premium can support chat, video meetings that include screen sharing, calling, cloud voicemail, group email, as well as file and application sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for supporting its full range of features. For details about Progent's consulting services for Microsoft Teams, see planning and configuration consulting for Microsoft Teams.
SharePoint utilizes web sites to allow collaboration and knowledge delivery by offering policy-based delivery of data, business processes, and utilities for searching through company-wide business data. SharePoint permits you to create protected web portals that allows remote workers to view and update consolidated corporate intelligence by means of Intranets (Wikis), Blogs, social networking web sites, and Web Parts. For details about Progent's SharePoint consulting services, visit SharePoint configuration and development consulting.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange support services, go to deployment expertise for Exchange Server.
OneDrive is Microsoft�s collaborative cloud-based file hosting and synchronization service, similar to GoogleDrive. At-home users can store files to OneDrive, and co-workers anywhere can share them securely through a browser. Included with Microsoft 365, OneDrive enables at-home workers to co-author files. Edits created offline are synced when you go back online. To learn about Progent's expertise for OneDrive, visit Microsoft Onedrive integration experts.
Cloud Integration Services for Telecommuters
Progent offers fast and affordable online assistance for helping businesses to create, maintain and repair cohesive hybrid network models that include physical data centers, telecommuters, branches, plus cloud services. Progent can provide top-tier consultant for all modes of cloud service including Infrastructure as a Service, Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve problems with public cloud access, authentication, and cybersecurity.
Microsoft Azure is a leading platform for cloud services that allows you to utilize IT infrastructure, virtual servers, and critical apps running on Microsoft's massive cloud. Azure features over one hundred services services including the ability to host Windows and Linux-based virtual machines, on-demand cloud storage, messaging, application development with Visual Studio, and data protection. Progent can help your organization to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, unify identity management with Azure Active Directory, and design backup and recovery solutions with Azure Backup. Progent's cloud experts can also show you how to create protected access to Azure for telecommuters by setting up and debugging firewalls and VPN tunnels. To find out about Progent's consulting expertise for Microsoft Azure, refer to Microsoft Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's growing suite of business productivity software and cloud services offered by subscription. Microsoft apps and services are marketed in a selection of bundles designed for customers ranging from students and small offices to large enterprises. Progent offers fast and affordable remote contact with experts familiar with Microsoft 365-compatible clients running Windows, Mac, iOS, and Google Android technology. Progent can help you to assess the numerous subscription plans offered with Microsoft 365 and configure 365 apps for your remote workers to achieve maximum business value. For information about Progent's support services for Microsoft 365, see Microsoft 365 integration support.
Exchange Online is one of the most widely used cloud-based applications in the Microsoft 365 product line. Microsoft 365 Exchange Online offers the advantages of reduced costs for data center infrastructure, simplified management, on-demand scaling, high reliability, and other benefits inherent with cloud computing. Microsoft has designed Microsoft 365 Exchange Online to run smoothly with on-premises Exchange environments, enabling customers to create hybrid cloud/onsite information systems. Progent's Exchange consultants are available for occasional assistance to get you through challenging technical bottlenecks and can also provide end-to-end project management services to ensure your at-home workers have convenient and safe access to your Microsoft 365 Exchange Online deployment. To find out Progent's support services for Exchange Online, go to Microsoft 365 Exchange Online configuration and support consulting.
Amazon Web Services (AWS) is a trailblazer in the public cloud computing arena and is the industry's biggest provider of cloud-based services. Progent offers rapid and affordable online contact with cloud integration consultants who can assist your organization to plan, deploy, manage, and debug hybrid information networks that incorporate Amazon AWS cloud services with local resources and with other public clouds such as Azure. Progent also can provide the skills of Cisco-certified CCIE networking experts to assist your company to create a high-availability network architecture to make sure your users have a productive computing environment whether they are working from your main office, a remote branch, from home, or on the road. For details about Progent's consulting expertise for Amazon AWS, go to Amazon AWS consulting support.
Google Cloud is a leading collection of cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's certified Microsoft, Linux, and Cisco consulting experts can help your organization to extend your existing IT assets with the Google Cloud, and Progent's database consultants can help you make your key applications cloud ready so your remote workers can benefit fully from Google Cloud services. Progent can help you to deploy VMs on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage services, and streamline access control for telecommuters with Google Cloud Identity services. Progent can also help your organization to use GCP's management tools to administer and track your GCP ecosystem. To learn, see Google Cloud Platform (GCP) consulting support.
Help Desk Services for Telecommuters
A rapid, enterprise-wide changeover to a telecommuter workforce, which could be activated by an epidemic or as part of a disaster recovery preparedness plan, can overwhelm even a well-staffed internal Call Center. Progent's Call Center services allow organizations of any size to outsource or augment their Help Desk with Progent's remote Technical Response Center (TRC) team.
- Progent's Standard Help Desk support services utilize Progent's nationwide network of online IT support specialists combined with enterprise-class ticketing and tracking software to offer an economical, modern Support Desk. Progent's Standard Help Desk Services provide an end-to-end solution that handles all facets of remote Level 1 PC technical support from initial service requests to ticket generation, desktop sharing, issue resolution, and incident reporting. A web-based User's Service Portal enables from-home workers to track or edit their current tickets, enter information, and upload screenshots and relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical service charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT experts to deal with complex problems. For details, visit Progent's Standard Helpdesk Services for small and mid-size businesses.
- Progent's Help Desk Supplemental Service enables you to supplement your existing Help Desk organization by sharing delivery of Call Center services seamlessly between your regular support personnel and Progent's nationwide pool of PC support engineers and subject matter specialists. Progent's shared Help Desk Call Center service is based on a collaborative support solution utilizing the number one PSA tool for managing service requests and trouble tickets, assigning ownership, tracking progress, and generating reports. To learn how Progent's Help Desk Call Center Augmentation Services can enable your company to provide world-class technical support to your from-home workers, visit Progent's Call Center augmentation Services.
Security for At-Home Workers
Work-from-Home staff members typically use their own computing devices and usually operate in a poorly secured physical area. This situation increases their susceptibility to malware threats and requires judicious configuration of corporate firewalls, anti-malware tools, MFA-based identity verification, remote monitoring, intensive user education, and the creation of policies based on leading practices. Progent's veteran group of IT security solutions experts can help your business to design, deploy and manage a compliant security solution that guards vital information assets in networks that incorporate remote workers.
Firewalls allow you to create a network that can be safely utilized by local users as well as by teleworkers, mobile employees, suppliers, customers, and the public. Next-generation firewall devices allow you to configure and manage appropriate access rights to various groups of users and to expand your network and adjust your cybersecurity posture as your company evolves and as cyber threats become more complex. Progent works with both current and older security devices from all major manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. For details about Progent's firewall integration services, see firewall integration and support expertise.
Remote Endpoint Security Monitoring makes it possible to track the various computers utilized by an at-home workforce and either reject or spot and respond to the latest cyber attacks like ransomware. With ProSight Active Security Monitoring (ASM) services, a lightweight software agent is installed on every protected endpoint, monitoring all activity and using advanced AI technology from SentinelOne to detect new attacks at inception. When an attack is spotted, ProSight Active Security Monitoring instantly disconnects the infected endpoint device from the network to contain the malware. Because the ProSight Active Security Monitoring agent is self-contained, endpoints stay secure even if they are not connected to the Internet. Progent is a SentinelOne Partner, reseller, and integrator. To find out more about ProSight Active Security Monitoring, go to remote endpoint monitoring for teleworkers.
Progent's Duo authentication Services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication (2FA). Duo enables one-tap identity verification on iOS, Google Android, and other personal devices. Using 2FA, whenever you log into a protected application and give your password you are asked to confirm who you are on a unit that only you possess and that is accessed using a separate network channel. A wide range of devices can be utilized for this second means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You can register several verification devices. To find out more about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services for at-home workers.
Security Audits can assess the exposure of your information system to all classes of external and internal security threats for a network that includes telecommuters. Progent can run online, automated cybersecurity inventory scanning for rapidly and economically uncovering a wide variety of security weaknesses that can be surfaced over the Internet. Progent's security assessment consulting services, which can be provided by network security professionals with advanced credentials including CISM, CISSP, and GIAC, can help you to evaluate your procedures and governance policies and review your IT infrastructure to allow you to implement top-level protection for your teleworkers.
Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that can deliver autonomous threat assessment of your at-home connectivity solution and your internal and perimeter networks to help you expose, prioritize, remediate, and confirm security vulnerabilities before malicious hackers can exploit them. Progent can help you to use NodeZero to carry out thorough penetration tests of your perimeter and your internal network so you can evaluate your present security posture. Progent's NodeZero experts can also help you to strengthen your existing network security and can help you to plan and deploy a unified cybersecurity strategy that streamlines management and provides optimum protection for on-prem, cloud-based, at-home, and perimeter IT assets. To find out additional details about Progent's threat analysis services powered by on NodeZero's PEN test products, visit Consulting Support for NodeZero's PEN Test Products.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper about critical areas to focus on for securing an IT environment that supports work-from-home staff, click:
Securing a Work-From-Home (WFH) Environment White Paper. (PDF - 2.4 MB)
Data Protection for Telecommuters
Data Protection involves backing up and restoring vital data in order to avoid data loss and reduce recovery time in the event of storage failures resulting from hardware issues, software hiccups, user mistakes, cyber attack, or other causes. Dependable data protection solutions can be particularly challenging to design and maintain in hybrid networks that incorporate in-house data centers, public clouds, and at-home workers.
- Backup/Restore solutions for remote workers must cover multiple kinds of user-owned endpoints. Progent can provide fast online help from consultants knowledgeable about a broad range of products for protection Windows, Apple Mac and Linux/UNIX servers and desktops as well as notebooks, tablets and handhelds. Leading backup/restore products maintained by Progent's data protection experts include Barracuda Backup, Microsoft Azure Backup, Symantec Backup Exec, Acronis Backup and Recovery, Retrospect, and Time Machine. To protect resources distributed across a wide area network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud storage and includes granular restore and unified management capabilities.
- Disaster Recovery/Business Continuity (DR/BC) plans commonly envision scenarios that call for a rapid switch to telecommuting. Progent's senior disaster recovery planning experts and business continuity consultants can help your company to develop, document and test a DR/BC plan that addresses the process of moving to telecommuting.
Unified Management for an At-Home Workforce
Microsoft has renamed and rebundled its endpoint management platforms under the title Endpoint Manager, which encompasses Intune for cloud-based management of mobile and remote devices and Configuration Manager for managing onsite computers. Endpoint Manager provides a unified platform for safeguarding critical information by managing on-premises, mobile, and home-based endpoint devices.
Intune
Intune is a component of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and securing remote computers and software. Managed endpoint devices can be user owned or company owned. Network admins managing the endpoint devices of telecommuters can utilize Intune to deploy and validate applications on devices, push patches and certificates, set up rules for accessing data and resources, set passwords, create VPN tunnels, determine how teleworkers share information, set up threat defense, ensure compliance, and delete sensitive information from lost, stolen or deactivated endpoint devices. Microsoft Intune works with iOS/iPadOS, Android, Windows, and macOS/OS X computers. For details about Intune and how Progent can assist you to use this platform to administer the endpoint devices of your at-home workforce, see Intune mobile device management experts.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management (MDM) product that allows network managers to keep offsite endpoints up to date and protected. Workspace ONE uses VMware AirWatch for unified endpoint management along with VMware's Horizon virtual application delivery platform for access control, application management, and configuration management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, Apple iOS, Android, Chrome OS, or popular distros of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-site product through a one-time purchase. Top capabilities of Workspace ONE include fast over-the-air deployment of new laptops, quick onboarding of new employees, policy set up and enforcement for all classes of endpoints, unifies reporting and performance analytics, an email encryption gateway, and integration with Microsoft apps and cloud services. To learn about Progent's support services for VMware Workspace ONE, see VMware Workspace ONE mobile endpoint management consultants.
Contact Progent for Remote Workforce Expertise
To get in touch with Progent about building and maintaining a productive work-from-home environment for your Manchester, New Hampshire business, phone
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Immediate Windows Server Hyper-V 2016 Hybrid Cloud Remote Support
Hyper-V 2016 Containers Configuration
Windows Hyper-V 2016 incorporates core features initially developed for and proven on Azure, among the world's biggest public clouds. This dramatically improves the ability of Microsoft's Windows Server platform to support private cloud as well as hybrid cloud/on-premises deployment models by enhancing security, uptime, scale, manageability, reliability and disaster recovery. Progent's Microsoft-certified consulting team can help you to assess the advantages of Hyper-V 2016 for your business, configure test systems to confirm the ability of Hyper-V 2016 to support your vital workloads, design an efficient network architecture for a cloud-centric or hybrid deployment, develop and execute a non-disruptive upgrade plan, train your IT management and technical support staff, and deliver ongoing consulting and troubleshooting support to ensure that your Hyper-V 2016 investment gives you maximum business value.
24/7/365 Horizon3.ai NodeZero Security Penetration Testing Security Tech Services
Horizon3.ai NodeZero Certified PEN Testing Cybersecurity Companies
Progent's certified security consultants can perform NodeZero-powered threat assessments to verify your security defense systems and policies are properly set up and effective.
SQL Server Replication Consultant
Development Firm Microsoft T-SQL
SQL Server 2000 is a complete, Web-enabled database and data analysis package that opens the door to the fast development of cutting-edge enterprise-class applications that can provide your business a critical competitive edge. SQL Server features core support for XML and the ability to communicate across the Internet and beyond the firewall. The expertise of Progent's certified SQL Server 2000 consultants, averaging more than over 10 years of work supporting Microsoft integration, assures you success in planning, installing and managing Microsoft SQL Server applications that are seamlessly connected with other applications powered Microsoft's .NET platform.
Online Consulting High Availability Data Center
Fault Tolerant Data Centers Remote Consulting
Progent's Data Center engineers can show you how to identify fault-tolerant data centers that match the specific requirements of your business. High availability off-site data centers are particularly appealing to small companies due to of their affordability and convenience in comparison to pursuing a do-it-yourself approach. Trying to create an in-house data center with even a minimum level of fault tolerance is too costly for most small businesses. Progent can help you reap all the benefits of non-stop data centers and 24x7 colo sites by offering a complete array of engineering and maintenance services.
Remote NinjaOne Server Management On-site Support
NinjaOne Server Monitoring Consultancy
ProSight LAN Watch is Progent's server and desktop remote monitoring service that incorporates advanced remote monitoring and management techniques to keep your IT system running at peak levels by checking the state of vital devices that power your information system. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management staff and your assigned Progent consultant so any looming problems can be addressed before they can disrupt your business.
Consultant Services ProSight Email Guard Content Filtering Service
Technology Professional ProSight Email Guard Spam Filtering Services
Progent's ProSight Email Guard solution uses the technology of leading information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The powerful architecture of Email Guard combines cloud-based filtering with an on-premises security gateway appliance to offer advanced protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage. ProSight Email Guard's on-premises security gateway device adds a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays within your corporate firewall.
Consultancy Android patch management
VoIP phones patch management Professional
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Network Engineer MOM 2007
System Center Operations Manager Onsite Technical Support
Mid-sized companies can get all the benefits of Microsoft Operations Manager 2007 and have quick availability of Progent's Microsoft and Cisco Certified IT consulting professionals. With Progent's economically priced network service packages, medium-size businesses can select a simple co-sourcing package based on Microsoft Operations Manager with network monitoring, proactive alerts, comprehensive system analysis, Help Desk Call Center, and online service. For businesses with mission-critical environments who need non-stop networking, Progent can provide a complete round-the-clock outsourcing package. Progent supports Operations Manager 2007 to offer mid-size company information systems world-class reliability, protection and performance.
VMM 2016 Management Server Computer Consulting
VMM 2016 Engineer
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of IT infrastructure management tools and is designed to offer a centralized solution for deploying and managing virtualized fabric and services across hybrid environments that can incorporate on-premises and hosted datacenters and Microsoft Azure resources. Progent's SCVMM 2016 consulting experts can help organizations of all sizes with any aspect of building, implementing, and managing a SCVMM 2016 solution. Progent can assess your virtualization architecture, show you how to upgrade efficiently from older versions of Virtual Machine Manager, design workflows for building and installing virtual machines and hosts, design fault-tolerant compute and storage clusters, connect your private cloud infrastructure with public cloud services, set up virtual switches, write and debug PowerShell scripts, and assist you to evaluate the potential advantages of the latest technologies such as Storage Spaces Direct and Host Guardian Service. Progent's certified virtualization professionals can provide advanced Hyper-V consulting and VMware ESXi support.
Technology Professional Microsoft SUS
24-7 Microsoft SUS Engineer
Microsoft Windows Server Update Services enables information technology managers to deploy and monitor the latest Microsoft patches and security releases to Windows Server 2000, Microsoft Windows Server 2003, and Windows XP platforms. By using Microsoft Software Update Services, network support personnel can completely and easily manage the installation of patches that are published via Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial setup of Microsoft Windows Server Update Services such as designing the Microsoft Software Update Services deployment, configuring client's computers, establishing the Group Policy settings, and making sure your Microsoft Software Update Services GPO is linked to an Active Directory container that makes sense for your network environment.
24 Hour Microsoft Financial Software Remote Troubleshooting
Technical Consultant Great Plains
Key features of Microsoft Dynamics GP software include a modular structure that allows you to buy only the functionality you require, a standardized foundation built on Microsoft technologies to safeguard your investment and offer a tightly integrated environment, enhanced reporting capabilities that allow you to track all activities, income and expenses and sales trends, compatibility with Microsoft Office to speed access to business information, the ability to integrate information from almost any db software or desktop application into Microsoft GP/Great Plains, plus an open design that makes it possible to create custom applications. Progent can help you set up and support a reliable, protected server and communications network to support Dynamics GP, and can provide experienced GP/Great Plains support professionals to help you turn the advanced features of Dynamics GP accounting into a productive business solution.
24x7x365 Symantec VPN Security Consultancy
Security Contractor Symantec Firewall
Progent's Symantec consultants can help you support discontinued Symantec firewall and VPN appliances such as the Symantec Raptor and Symantec VelociRaptor family or help you upgrade to newer firewall/VPN solutions. Progent can also help you create and implement a comprehensive security plan that can incorporate firewall/VPN devices and utilities, outsourced security and network defense services, server and application monitoring products, and documented policies and enforcement procedures. Progent has the skill to be your one-stop source for on-going technical support, administration, education, and security consulting.
Onsite Technical Support Citrix RADEDEPLOY
Application Virtualization Consult
Progent's Citrix consultants can help your business to plan, implement, manage, and troubleshoot a virtualized Windows application delivery solution built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can show you how to optimize your infrastructure for delivering server-side and client-side applications, and Progent's datacenter management and support consultants can assist your organization to manage and maintain a remote datacenter that features high availability, advanced security, and rapid disaster recovery.
64-bit Upgrade Integration Support
64-bit Computing Consultant Services
Progent's Microsoft-premier consultants can assist your organization to enhance your servers and/or desktops from 32 bits to 64 bits. Progent can help you to calculate the costs and benefits of migrating to 64-bit processing, plan an affordable migration process that reduces operational interruptions, and deliver economical, expert remote support to aid you to install 64-bit operating systems and application software on your current hardware.
Automatic Topology Diagrams Online Support
Network Performance Optimization Remote Support Services
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for small and mid-sized organizations to map, monitor, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, client computers and other devices. Incorporating cutting-edge Remote Monitoring and Management technology, WAN Watch ensures that network diagrams are always updated, copies and displays the configuration information of virtually all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating complex management activities, WAN Watch can knock hours off common chores like making network diagrams, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance issues.
Les Kent has a 35-year track record of effective technology integration, executive management, marketing, and operations. He has shown a knack for developing sophisticated information technology solutions while working as a network designer, application developer, project manager, deployment expert, and problem solver for small companies, start-ups, and global corporations.
24/7 Services Network Infrastructure Health Review
ProSight Network Asset Report Engineers
Progent's ProSight Network Audits are a fast and low-cost way for small and mid-size organizations to get an unbiased assessment of the overall health of their IT system. Based on some of the top remote monitoring and management tools available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits help you see how well the configuration of your essential network devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner and more secure AD implementation. Both options also offer the ongoing advantages of advanced remote network monitoring and management (RMM) technology. These advantages can include simpler management, better compliance with government and industry security standards, higher utilization of network resources, quicker troubleshooting, more dependable backup and restore, and less downtime.
24-Hour Cisco Certified Experts Cisco Mobility Express Network Consulting
Aironet 1700 Access Point Support
Progent's Cisco CCIE-certified wireless network infrastructure consultants offer online or on-premises integration and troubleshooting support to assist you to design, configure, upgrade, optimize, manage and debug Aironet wireless access point deployments of any size or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to combine your Wi-Fi environment with your wired network and cloud-hosted resources to create an enterprise-wide connectivity foundation that is simple to administer and scale. Progent also offers affordable wireless site surveys to assist you to determine the most appropriate selection, placement and setup of Aironet wireless access points to accommodate your specific workplace layout, building structure, and expected workloads.
Consultancy CISA Certified Cybersecurity Audit
CISA Certified Security Audit Specialist
The Certified Information Systems Auditor (CISA) credential is an important achievement that indicates mastery in IS security audit and control. Certified by the American National Standards Institute, the CISA accreditation has candidates pass an extensive examination administered by the ISACA professional association. Progent offers the expertise of a CISA-Certified Cybersecurity audit professional able to assist businesses in the areas of IS audit services, information technology administration, systems and architecture lifecycle, information technology service delivery, protection of data assets, and disaster recovery preparedness.
ransomware cleanup and restore Consultants
ransomware protection Engineers
Progent's ransomware experts can help you to evaluate your ransomware defenses, monitor and guard your IT environment, assist with settlement negotiations with a threat actor, and reconstruct a network damaged by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
24-7 Professionals Microsoft Exchange 2003
Specialist Microsoft Exchange 2003
Progent's expert consultants can show you how to design and implement a smooth in-place Microsoft Exchange 2003 migration strategy that avoids productivity downtime, reduces ongoing support requirements, and makes your Microsoft Exchange 2003 Server easy to administer. For complicated multi-server or multi-site upgrades, Progent has the experience to complete your project rapidly and economically. Progent's Exchange 2003 support, repair, and consulting services include assistance with the integration of third-party enhancements of Microsoft Exchange Server 2003 that are best aligned to your business needs.
Windows 8.1 BitLocker Technical Support Organization
Windows 8.1 DirectAccess Small Business Network Consulting Group
Progent's engineers can provide a range of technical services to help organizations of any size to install, manage, and troubleshoot environments that incorporate desktops, notebooks, tablets, or Windows phones based on Windows 8.1. For larger organizations, Progent's experienced project management consultants can assist to create test labs to evaluate Microsoft Windows 8.1 and plan and manage Windows 8.1 migration plans following industry best practices.
Windows Server 2022 Hotpatching Consultants
Online Consulting Windows Server 2022 migration
Progent's Microsoft-certified Windows Server 2022 experts can assist your organization to design and implement an efficient migration to Windows Server 2022 using an on-premises network architecture or a hybrid model that integrates cloud-hosted Windows Server Online with a datacenter-based implementation of Windows Server 2022.
Microsoft Word for Mac Instruction
Immediate Instruction Office Outlook for Mac
Progent can provide one-on-one education designed for people who wish to broaden their understanding of the Apple macOS and OS X platform, Apple Mac computers, or Mac office productivity software including Word, Excel, and Outlook for Mac. Progent also offers customized group or individual webinar classes for macOS and Mac OS X applications.
Network Engineer Monitoring and Reporting
Biggest System Center Operations Manager Online Support
Progent's Microsoft-certified consulting experts have over 10 years of background planning, deploying, enhancing and troubleshooting Microsoft SCOM environments and offer organizations of all sizes advanced online or on-premises consulting support for SCOM 2012. Progent can help your company to design an architecture for System Center 2012 Operations Manager servers that provides the performance and resilience required to watch over your datacenter effectively, whether your infrastructure are on-premises, cloud-based, or a hybrid solution. Progent can also assist you to install and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric and both Microsoft and third-party apps and services. Also, Progent can provide responsive remote or on-premises technical support to assist you to fix serious problems uncovered by Microsoft SCOM 2012.
Microsoft Azure hybrid cloud solutions Consultant
Microsoft Entra SharePoint Consulting
Progent's consultants can assist you to plan and carry out an efficient migration from on-premises Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid solution that uses Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management across onsite and Azure resources.
Urgent Hybrid Exchange Online and Exchange on-premises Consultants
Microsoft Expert Microsoft 365 AD Connect Integration Services
Microsoft allows you to create transparent hybrid environments that integrate Microsoft 365 Exchange Online and local Exchange systems. This permits you to have some mailboxes hosted at your on-premises datacenter and other mailboxes hosted by Microsoft 365. Progent's Microsoft-certified consulting team can help you with any phase of planning, implementing and troubleshooting your hybrid Microsoft 365 Exchange Online deployment. Progent's Exchange specialists can deliver occasional support to help you through challenging technical issues and also can provide comprehensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange solution is successfully completed on schedule and on budget.
Dynamics GP Integration Manager Consultancy
Business Portal for Dynamics GP Engineer
Progent's background delivering Microsoft .NET services and SQL Server help, and Progent's application development experience with Microsoft VBasic, XML, and additional developer tools make it possible to design specialized line-of-business applications and eCommerce environments that operate seamlessly with Microsoft Dynamics GP/Great Plains Software. Progent's Dynamics GP reporting consultants can show you how to design reports that allow you to analyze your business more effectively, turning raw data into valuable insights into your company and customers.
ISA 2004 Server Integration Support
Microsoft Certified Partner ISA 2004 Enterprise Edition Server Professionals
Progent's Microsoft certified consultants offer small and midsize businesses expertise for Microsoft Forefront Threat Management Gateway and ISA Servers. Microsoft's Forefront Threat Management Gateway and ISA Servers contain a full featured application-layer aware firewall that can protect your business system from attack by external and internal threats. Forefront TMG and ISA Server perform deep examination of Internet protocols such as Hypertext Transfer Protocol, which enables these products to uncover many attacks that can get by traditional firewalls. The combined firewall and VPN structure of Forefront Threat Management Gateway and ISA Server permit stateful filtering and monitoring of all VPN traffic. ISA Servers are the centerpiece of Microsoft's system security strategy, and Progent's Microsoft-certified experts and CISSP, CISA and CISM certified security consultants can help you strengthen your IT protection through expert planning and deployment of Forefront Threat Management Gateway and ISA Servers. Progent's Microsoft-certified consultants can assist your company to configure Microsoft Forefront TMG 2010, manage and troubleshoot any version of ISA Server, or upgrade from ISA Server environments to Microsoft Forefront TMG.
Largest Data Center Professionals
24x7 Colocation Technology Consulting
Progent's colocation center IT services are intended for businesses with equipment housed at Internet Data Centers or data center colo hosting sites and in need of on-demand on-premises service at the co-location site plus remote help from Microsoft and Cisco Premier Certified experts. Progent provides a full array of data center and IDC and colo consulting services such as network architecture analysis, Windows and Linux server installation and maintenance, tech support for server and communications infrastructure, design and deployment of zero-downtime systems, defining and implementing layered security structures, firewall configuration and troubleshooting, designing load balancing solutions, and creating fault tolerant server and storage clustering configurations.
Support and Setup Knowledge Transfer
Expert Training Support and Setup
Progent is committed to information transfer from Progent's consultants to customers. By teaching clients to deal with technical issues that are within their scope, Progent is able to focus on delivering hard-to-find skills where Progent faces little competition. Small companies who work with trusted independent service providers or who maintain in-house IT personnel benefit when Progent passes on knowledge about critical technology and tested methodologies to make their IT environments more reliable, protected, and productive.
Award Winning Small Office Technical Support Companies
Small Business Computer Network Providers
Progent is a leader in affordably delivering enterprise-class IT help to small companies. Progent's success in handling the network support needs of the historically underserved small company market is the combined result of major technical and operational breakthroughs that have eliminated a great deal of the traditional costs out of administering IT support, injected unmatched professional skill into the support mechanism, and significantly streamlined the solution cycle.
Locky ransomware recovery Consulting
ransomware business recovery Professionals
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can help you to contain the spread of an ongoing ransomware attack. Call 800-462-8800
Immediate Remote Support Microsoft Retail Management System
Microsoft Technology Consulting Services Solomon
In addition to providing access to Microsoft Dynamics GP consultants, Progent can provide consultants experienced in Dynamics AX (Axapta), Dynamics NAV (Navision), Microsoft Dynamics SL, Dynamics RMS, Macola ERP by Exact, MAS 90 ERP, and QuickBooks Pro. Progent offers software development, troubleshooting, administration help, upgrade support, and one-on-one or group webinar training classes customized to meet your particular requirements. Progent's experts also can help you build and support a secure, reliable network infrastructure to support your ERP, MRP and accounting applications.
Systems Management Server 2003 Engineer
Support Services Microsoft SMS Server
Microsoft Systems Management Server provides extra capability for change and configuration management of Windows-based networks via SMS Feature Packs. Feature Packs reduce the overall administrative costs of managing and configuring software products by making it simpler to copy system images, manage mobile devices, and operate management tools. In addition to alerting you about ways to save management costs by installing SMS 2003 Feature Packs, Progent's consulting experts can show you how to prepare and implement IT projects that cover areas that Feature Packs are designed to make more efficient. Progent's migration and update services can lower cost and reduce business disruption as you transition to the latest operating systems and applications. Progent's wireless consulting experts can help you develop sensible procedures and standards to manage handheld computers and smart portable phones so your mobile workforce remains efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can show you how to develop a security plan that includes policies, procedures and IT products to keep your IT computer system protected.
Microsoft Office Installation
Microsoft Office System Information Technology Consultant
Progent applies no minimum charge and asks no monthly commitment for support services delivered during regular working hours. Progent's one-minute granularity does away with big invoices for fast repairs so you will not be forced to permit minor problems to stay unaddressed. .
Remote Consulting Hybrid Microsoft 365 integration
Hybrid Configuration Wizard Help and Support
Microsoft allows you to create seamless hybrid environments that integrate Microsoft 365 and on-premises Exchange deployments. This allows you to have specific Exchange mailboxes located on your on-premises datacenter and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consultants can assist you with any phase of designing, implementing and debugging your hybrid Exchange network. Progent's Exchange specialists can provide occasional expertise to help you through stubborn technical bottlenecks and also offer comprehensive project management outsourcing to make sure your hybrid Exchange initiative is successfully completed on time and within budget.
Windows Server 2012 R2 Cloud Specialists
Microsoft Certified Expert Engineer Windows Server 2012R2 Private Cloud
Progent's Microsoft-certified consultants can help you to assess the business value of Windows Server 2012 R2 for your organization, develop test systems and migration strategies, tune your infrastructure for on-premises, multi-site, private or public cloud-based, and partial-cloud datacenters, educate your IT management team, create an enterprise-wide security strategy, streamline network management, assist with application development, and build and test a DR/BC plan.
24 Hour Juniper SRX100 Router Security Auditing
Juniper SRX210 Router Firewall Network Install
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
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