For business network systems located within the state of Maryland, Progent's Microsoft certified technical experts can provide online support and troubleshooting to resolve your network troubles quickly and affordably. Progent has developed enterprise-level skills, software utilities, and support knowledge bases to diagnose and resolve network problems while avoiding the cost and delays associated with in-person service calls.

If your Maryland small business is located outside of the larger metropolitan areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local computer network support choices may be limited in skills, or not available during urgent situations. This results in a office network that is unpredictable or causing wasted time due to technical problems going unresolved for too long. Progentís group of network professionals average more than twelve years of real-world computer industry experience, in the trenches of computer network support, performing a wide range of technical tasks for a broad range of clients. This means you obtain not just the technical skills needed for the task, but a professional with demonstrated methods for applying that expertise to provide cost effective network solutions.

Advanced Project Management Consultants
For advanced project management assistance, Progent can provide the services of senior information technology experts with years of background as technology project managers for program development, information systems deployment, and process re-engineering working with organizations from Big 4 companies to dot-com startups to government agencies. These high-level project managers can provide advanced management skills to help enterprise customers to adhere to best practices to make sure development or deployment projects are completed on schedule and on budget.

Hybrid Cloud Solutions Planning and Deployment
Progent's hybrid cloud solutions consultants offer expert remote support to assist businesses of all sizes to integrate their networks with leading public cloud platforms such as Azure and Amazon AWS. Progent can assist your it team to plan and administer hybrid environments that support Windows and Linux systems and applications in hybrid topologies that seamlessly combine on-premises IT assets along with cloud services. To help you to integrate public clouds with networks, Progent offers a range of cloud integration services that include Office 365 integration with on-premises Exchange and Microsoft Azure hybrid cloud planning and integration consulting, Amazon Web Services (AWS) cloud integration, and Amazon Web Marketing Service (WMS) development and troubleshooting.

Common Examples of Online Consulting Services Offered by Progent for Cisco Routers
Among the common online Cisco router support services available from Progent's certified Cisco experts include setting up hostname, DHCP, routing tables, clock, security logon banner and user accounts; setting up iBGP and HSRP, aggregation, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing NAT configurations, routing maps, and BGP peering arrangements; installing current IOS image; setting up and confirming failover; resolving VPN issues; creating a network diagram and documenting configuration; plus security and disaster recovery planning.

BI Reporting and Analytics Consulting and Development
Progentís BI reporting consultants offer online and on premises expertise to assist you with any phase of business intelligence (BI) reporting ranging from troubleshooting or modernizing applications to designing and deploying an advanced BI solution. Progent's management reporting experts can help your company to maintain your current reporting environment, help you to upgrade reports and databases from a discontinued reporting platform to a current solution, and provide as-needed online mentoring to meet your individual requirements. Progentís business reporting and analytics consultants offer expertise in all popular business intelligence reporting platforms such as Microsoft's SQL Server business intelligence suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Power BI, Excel BI add-ins including Power Pivot and Power View, and Report Builder.

Immediate Support for Urgent Problems
With Progentís urgent remote computer troubleshooting services, your company can get instant assistance for issues that are causing lost productivity. Online support eliminates the long wait and increased expense required for in-person technical service. For day-to-day IT management work, Progentís off-site support engineers can finish most jobs within a few minutes of receiving a request, rather than requiring your company to wait for up to a day for on-site support to show up.

Planning and Deployment Support for Cisco's Meraki Cloud-managed Wi-Fi APs
Progent's Cisco Meraki wireless access point experts offer remote and on-premises support to assist businesses of all sizes to plan, deploy, maintain, upgrade or debug Wi-Fi systems that utilize Cisco Meraki cloud-managed APs. Progent can assist you to configure and manage Cisco's Meraki-based wireless infrastructure for environments that can range from a teleworker's home or a branch office to a large campus or a nationwide enterprise. Progent can also help you to configure additional Cisco products including switches, routers and ASA firewalls to build a cohesive ecosystem that provides identical access, performance, security, manageability and availability for wired and wireless users regardless of their mobility or device. (Check out Cisco Meraki switches configuration and management.)

Online Support for Microsoft Windows Server 2008
The sophistication and versatility of Microsoft Windows Server 2008 requires an information technology professional with real-world experience and diverse knowledge in designing and building cohesive and comprehensive business information solutions. The experience of Progent's certified Windows Server experts, with an average of over a decade of background supporting Microsoft-based technology, helps insure your success in maintaining and troubleshooting your Microsoft Windows Server 2008 R2 environment. Progent's certified Windows Server 2012 R2 support experts can also assist you to evaluate the advantages of upgrading from Microsoft Windows 2008 to Microsoft Windows Server 2012 R2 or later. If you are planning on creating a hybrid network model that combines on-premises resources with public cloud services like those available on Microsoft Azure, Progent can provide Windows Server 2016 hybrid integration.

Video Conferencing Consulting Services
Progent offers the support of an accredited video conferencing consultant with expertise integrating products from the leading video conferencing/telepresence vendors including Cisco/TANDBERG, Polycom, LifeSize and Radvision and can help your company to design, configure, upgrade, or maintain a telepresence environment that protects your current investment and optimizes the strategic value of your IT system. Progent also offers the services of infrastructure engineers who can assist companies of all sizes to build and troubleshoot a communications network that provides the speed, dependability, protection, and scalability required to accommodate your video conferencing/telepresence environment.

Detailed Documentation of Services
Progent produces complete and meaningful documentation of all support work to ensure customers donít ever feel ďcaptiveĒ to their IT service company. Progent sends email accounts of support activity immediately after completion of each support task, and also sends a hard copy along with monthly billings. Comprehensive network support documentation makes it less disruptive for clients to move to a new support organization or take on increased support responsibilities internally. Good service documentation also give IT managers the information required to determine the value of support services and produce more realistic IT budgets.

Progent's Customer Testimonials
Progent has provided online or on-premises technical support service to businesses in each state in the United States. Many of these clients have indicated their high regard for Progent in the form of testimonials to the high quality of Progent's service staff. Check out Progent's customer testimonials to learn what they say about the high level of Progent's network support services

Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants offer remote or onsite support to assist businesses of any size to design, implement, manage, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent can provide advanced expertise for the technologies that make up building a cohesive Cisco Jabber solution such as Cisco network devicesand management tools, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Google Android smartphones, SIP interfaces, WiFi systems, cyber security, cloud computing, immersive telepresence systems, PBX systems, business continuity, and the many other components of a modern collaboration ecosystem.

Microsoft SharePoint Server Consultants
Progent's Microsoft-authorized SharePoint 2013 engineers, SharePoint Server 2010 specialists and Office SharePoint 2007 consultants can show you how to evaluate the economic case for implementing the latest version of Microsoft SharePoint, advise you on the appropriate edition of SharePoint Portal Server for your application, offer setup and deployment services, assist you to install Microsoft SQL Server as a back-end database, improve your network integrity, integrate your standard and custom application software to work with SharePoint Server, design a comprehensive security strategy that includes portal technology, and provide troubleshooting and Helpdesk support.

Talk to a Progent Computer Support Expert
To find out how you can access a Progent network consultant for remote or on-premises expertise in , call 1-800-993-9400 or go to Remote Network Help.

© 2002- 2019 Progent Corporation. All rights reserved.

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