If your business computer network is in Maryland you can have quick remote technical support from a UNIX, Linux, Solaris, Apple Mac OS X or Cisco CCIE engineer to assist with the toughest problems involving your computer network. Progent retains one of the most extensive teams of UNIX, Linux, Solaris, Apple Mac OS X and Cisco CCIE consulting experts available remotely of any nationwide support firm in the U.S. The cost is competitive, charges are by the minute, engagement is quick, and service is world class.
If your Maryland company is situated far from larger metropolitan areas like Baltimore, Columbia, Silver Spring, or Dundalk, the availability of UNIX or CCIE-certified engineers may be limited during a network crash. This can result in a loss of productivity for your company, upset customers, idle workers, and distracted executives. By contacting Progent, you can get in touch with a qualified engineer ready to deliver assistance when you need it to get your information system running.
Since Progent charges for telephone-based help by the minute, your business is invoiced exclusively for services received. Progent asks for no startup fee. Many remote consulting organizations apply large minimum fees or charge for every quarter hour or more. Progent's small granularity and straightforward pricing model avoid unexpectedly large tabs for quick solutions.
If your Maryland company needs online help for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's phone-based help, phone 866-776-4368, or go to Contact Progent.
What Makes Progent's Online Technical Support Program Special?
Progent's experienced team of online consulting professionals has a wide array of in-depth computer skills. This allows Progent's remote service specialists to deal successfully with the most challenging technical problems faster than is feasible with typical third-party service organizations or with the internal support staff commonly found in smaller businesses. Progent has developed the technology and experience to fix technical issues economically in a wide variety of computer environments that incorporate mixtures of UNIX, Linux, Solaris, macOS and OS X, Microsoft, and Cisco technologies. (Check out Progent's customer testimonials.)
Progent's UNIX, Linux, Solaris, macOS and OS X, and CCIE consultants have been awarded major credentials such as Certified Network Administrator for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's remote support engineers also have a number of key Cisco certifications such as Cisco CCIE in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional, CCVP, CCDA and CCDP.
To help companies that run networks powered by a combination of UNIX/Linux, Apple macOS and OS X, and Microsoft technology, Progent's remote service group makes available the assistance of engineers who hold important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide company-wide security expertise, Progent provides phone-based contact with engineers with a variety of security credentials including Certified Information Security Manager Engineers, CISSP experts, and Information System Security Architecture Professional (ISSAP) consultants. The range of Progent's technical knowledge coupled with Progent's group approach to fixing network problems allows service escalation, if needed, to specialists with sufficient background to resolve particularly intractable support calls. This accelerates remediation of emergency network problems, avoids network downtime, and minimizes technical support bills.
For businesses anywhere in Maryland, Progent offers fast online contact with a UNIX, Linux, Sun Solaris, macOS or OS X consultant for critical help to troubleshoot network problems that are impacting business productivity but are beyond the skill set of your local network maintenance resources. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE-certified service team can interface with your network using the latest remote support utilities in order to deliver fast and affordable analysis and repair of serious network problems.
Troubleshooting Services Progent's Online Support Specialists Can Provide Your Maryland Business
Progent network engineers are qualified to offer expert support for a comprehensive array of UNIX/Linux, Apple OS X, Cisco, and Microsoft solutions including:
Online Expertise for UNIX, Linux, Sun Solaris, and Apple macOS and OS X Environments
Progent's UNIX/Linux, Solaris, and Apple macOS and OS X online network service team can assist Maryland companies to maintain a broad assortment of IT products and technologies such as system infrastructure, email solutions, security expertise for computer systems and business operations, Windows coexistence with UNIX/Linux, Sun Solaris, or Apple macOS and OS X systems, VMware options for processor consolidation and centralized administration, and transitioning from legacy applications to modern solutions powered by newer versions of UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft Windows.
Progent's support experts offer online troubleshooting for systems powered by major derivatives of UNIX such as:
macOS and OS X,
IBM AIX Operating System,
Silicon Graphics IRIX or common Linux packages such as
Debian GNU/Linux and
Cisco Network Architecture and Security Technology
Progent is unmatched in the computer support industry for providing fast and economical communication with Cisco CCIEs. Cisco-certified CCIEs are elite network professionals who qualify for this prestigious certification by passing strenuous testing administered by Cisco. In most cases CCIEs are employed by large corporations or nationwide Internet service providers, and consequently their services are not easily available to small and medium-size businesses.
CCIE and CCNP certified engineers from Progent can assist your business to plan, setup, and service a converged network infrastructure that can simplify operations, cut expenses, and accelerate the path to profitability. By providing Cisco routers expertise with Catalyst switches support and Aironet wireless products integration help, Progent can significantly enhance the business value of your information network in Maryland. To see more concerning Progent's support for Cisco infrastructure, see Cisco Technology Professional Services.
Microsoft Partner for Online Technical Support for Microsoft Windows
Progent's Microsoft-qualified remote support experts can deliver computer problem solving and consulting support for all Microsoft server technologies. Progent is a Microsoft Certified Partner and can provide your organization the expertise of support engineers who can help your company with a wide variety of technology expertise including
Windows Server 2019 migration services,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 R2 maintenance,
Microsoft Exchange 2016 planning and deployment, Microsoft Exchange Server 2013 configuration,
Microsoft Exchange Server 2010 management,
SharePoint Server development,
Microsoft Skype for Business Server integration support and Lync Server maintenance, Forefront Threat Management Gateway 2010 administration and ISA Server 2006 maintenance, Microsoft SQL Server 2017 consulting,
SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support,
System Center 2016 Operations Manager hybrid cloud monitoring and analytics,
Microsoft System Center 2012 Operations Manager network monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Certified Security Engineers
Progent provides you the services of expert CISM and ISSAP security professionals who can deliver a range of system protection solutions to improve the defenses of your UNIX, Linux, Sun Solaris, or Apple macOS and OS X network against assaults or help you to revive rapidly from an attack. Security services offered by Progent include: in depth security evaluation utilizing technologies such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and utilities from Metasploit and Hydra; fast recuperation from malicious attacks; setting up firewalls; planning secure techniques for remote and mobile access; securing your messaging infrastructure from viruses, spam and DHA attacks; and offering continual proactive monitoring. To find out more about Progent's security support for small and medium-size companies, see Progent's Engineering Services for System Security.
Business Applications Support: Training, Development, Problem Solving
Progent's Mac technology consultants can support the creative facets of Macintosh computing by offering consulting services and training in imaging, audio, and motion video. Progent's support professionals offer expertise in a variety of Apple Mac applications such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific projects such as capturing or digitizing audio or video or setting up an audio/video production facility.
Progent's Application Experts Group can supply professional engineering expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, accounting system customization, and Customer Relationship Management. Progent also can provide consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, MS Word, and Office Excel. To read more about Progent's expertise, custom programming, and training offerings for UNIX, Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Team.
Help Desk Call Center Service and Outsourcing Alternatives
Progent offers several programs for Help Desk assistance that include UNIX, Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Call Center Outsourcing Support Services, Virtual Help Desk Support Services, and Helpdesk Consulting and Staffing Services.
Progent's Help Desk Call Center Outsourcing Services are designed primarily for businesses who require the immediate accessibility of an effective Help Desk Call Center but who have limited funds and internal support resources. Progentís Virtual Help Desk is a transparent extension of your current Help Desk staff. Progent can act as a primary Help Desk Call Center for your organization, represent an escalation resource for the most challenging network issues, or be ready in those situations when your ordinary resources are too busy. Progent's Help Desk Call Center Consulting Services can assist you in building an effective new Help Desk Call Center or improving your current one, selecting or customizing Call Center software products to address the special needs of your company, or providing temporary staff to work remotely with your internal Call Center group to deal with demanding events like system upgrades.
Progent is a Microsoft-Certified Partner and has a skilled team of Cisco-authorized networking specialists. Progent's Call Center team of experienced UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft professionals can give your clients instant communication with a large support team with extensive background in telephone-based support and remote access troubleshooting for small and midsize business information systems. Progent's concentration is on earning the Call Center a respected reputation as a key driver of business success, and Progent's goal is to fix and not merely document problems. To find out more on Progent's Call Center outsourcing, see Progent's Help Desk Services.
Progent's Online Support Technologies
Progent has deployed an arsenal of customized technologies, evolved over many years of use, dedicated to promoting the most advanced standard of service for providing remote technical support and repair for small and midsize business information networks. Progent provides secure Virtual Private Network support for gateways from multiple leading vendors such as Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN remote connectivity allows the experts of Progent's online support team to interface to your environment remotely without breaching system security.
Progent's highly evolved customer support reporting system stores extensive records of all service provided to Progent's clients. Every authorized Progent team engineer has access to the details of support delivered to every client by any team engineer. This archive of trouble tickets and solutions is organized as a readily retrievable proprietary knowledge base that allows Progent's online support engineers to communicate their knowledge with the whole team to make sure that the efficiency of Progent's support services improves over time. Progent's partnerships with key vendors such as Cisco and Microsoft permit access to additional extensive support knowledge bases and to manufacturers' internal support personnel that enable Progent's online service experts to find the optimal resolutions quickly.
Get in Touch with a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Support Specialist Immediately
To learn how to get in touch with a UNIX/Linux engineer or a Cisco CCIE for urgent phone-based professional help in Maryland, phone 1-800-993-9400 or go to Expert Remote Network Help.
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