For small office network systems located in the state of Maryland, Progent's Microsoft certified technicians can deliver remote phone help and troubleshooting to solve your computer system problems quickly and cost effectively. Progent has acquired top-notch expertise, sophisticated utilities, and support knowledge bases to troubleshoot and fix computer network problems without the high cost and delays associated with onsite technical service dispatches.
If your Maryland business is located beyond the larger urban areas such as Baltimore, Columbia, Silver Spring, or Dundalk, your local computer network support options may be limited in technical expertise, or not available during a crisis. This results in a network environment that is unpredictable or causing productivity loss due to technical issues persisting for too long. Progent’s team of expert network engineers average more than ten years of real-world industry experience, in the trenches of network systems support, performing a broad variety of technical tasks for a varied range of customers. This means you get not just the technical competency needed for the job, but an expert with demonstrated methods for applying that expertise to provide cost effective network solutions.
Apple iPhone Integration
Progent's iPhone and iPad integration consultants can provide affordable online assistance to assist you to plan, deploy, and fix any facet of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you through occasional technical bottlenecks or long-term engagements to help you complete business-critical projects on time and within budget. Progent has expertise in local, cloud-based, or hybrid environments and can help you build or maintain a highly available, secure and efficient infrastructure that is best suited to your mode of computing. Progent also offers online and on-premises training for individuals or groups to help manage and use your iOS devices in a safe, team-oriented environment that maximizes the strategic value of your IT network.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the support of a certified VMware VCDX consultant to help you design, deploy, manage and repair VMware vSphere-powered virtualization ecosystem for local datacenters, cloud environments, or hybrid cloud deployments. Progent's VMware vSphere and vCloud consultants can provide advanced expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery and business continuity. Progent offers in-depth experience of VMware vCloud Director, VMware vRealize Automation (vRA), vRealize Orchestrator and vCloud Suite tools for managing private and public cloud and hybrid cloud solutions that provide maximum availability, fault tolerance, and application mobility.
Part-time CIO Services
Progent can supply organizations with an information management expert who can function as a temporary or part-time CIO. This experienced technology executive can provide strategic direction to help you to integrate appropriate IT products to enhance business operations so they match more closely with your business goals. Your business can create and install a well conceived information technology strategy without incurring the cost of a full-time Chief Information Officer. Critical tasks Progent's temporary Chief Information Officer can carry out include strategic planning, establishing IT budgets, developing models for TCO and ROI, reengineering workflows, negotiating contracts with vendors, defining security policies, monitoring service level agreements, automating data center management, patch tracking, network asset documentation control, and disaster recovery/business continuity preparedness.
Citrix Desktop Virtualization Consulting
Progent's Citrix desktop virtualization consultants can help your business to plan, implement, manage, and troubleshoot a virtualized Windows desktop and application delivery and management system by providing XenDesktop expertise and XenApp support services. Progent's Cisco-certified CCIE network engineers can help you optimize your infrastructure for distributing server-side and client-side applications, and Progent's remote datacenter management and support experts can help you to administer and support a remote datacenter that features high availability, enhanced protection, and rapid disaster recovery. Progent's Citrix technology experts can also help you manage and support additional virtualization products from Citrix by offering XenServer expertise and Citrix Essentials for Hyper-V integration.
Android Phone and Tablet Integration
Progent's Android phone and tablet integration consulting services have years of background delivering remote and on-premises support for businesses of any size who want to integrate Android phones into their IT systems so that mobile clients can work together while on the go. Progent offers the range of know-how to solve network problems that involve numerous manufacturers and that entail a combination of legacy and up-to-date technology. Progent provides budget-friendly online technical support to assist you with any stage of planning, configuring, managing and maintaining your BYOD solution. Progent can deliver as-needed support to help you to handle particularly stubborn IT issues, or Progent can provide outsourced or co-sourced project management services to help you finish strategic network projects on schedule and on budget. Progent can help with on-premises, cloud-based, or hybrid network environments and can provide expertise with operating systems, applications, management tools and network infrastructure. Progent also can provide specialized group or individual training sessions to help you manage and operate Android phones and tablets to maximize their business value.
Oracle Database Administration Services and Software Programming
Progent offers affordable access to an Oracle certified expert for Oracle DBA services or an Oracle application programmer. Progent can assist you to create efficient mechanisms for critical Oracle database administration activities including performance tuning, backup and restore strategies, and information protection, or mentor your IT personnel how to follow industry leading practices for simplifying major administration procedures. Progent can in addition provide the support of a PL/SQL developer to help your company to design, test, troubleshoot, or migrate Oracle programs that can vary from business reports to database-powered web sites. Progent offers experience with SQL Developer, SQL *Plus, and JDeveloper and can assist you to tune existing SQL programs using Oracle's SQL Tuning Advisor.
PC Desktop Consulting and Support Services
Progent offers a broad array of affordable services to assist you business to install, integrate, repair, and manage workstations and notebooks powered by Windows, macOS and OS X, or popular editions of Linux. Progent's desktop consulting services include Windows 10 migration support, Microsoft Windows 8.1 consulting support, Windows 7 technical support, Microsoft Office and Office 365 integration, and 64-bit operating system upgrades.
Progent's Test Lab at the Herakles/QTS Colocation Center
Progent's Test and Training Lab at the QTS (formerly Herakles) Internet Data Center in Sacramento can be used for piloting line-of-business applications, developing efficient migration procedures, assessing and tuning performance, designing or verifying business continuity solutions, mitigating compatibility problems, and building training systems for new technologies. For Progent customers without sufficient in-house resources to configure effective pilot systems, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep critical IT initiatives on schedule.
ProSight Network Audits for Assessing Network Health
Prosight Network Audits offer a fast and low-cost way for small and mid-size organizations to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the configuration of your essential infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and provide immediate benefits like a cleaner and safer AD implementation. Both versions also offer the long-term advantages of advanced remote network monitoring and management technology. These advantages can include easier management, improved compliance with government and industry security standards, more efficient utilization of network resources, faster troubleshooting, more dependable backup and recovery, and increased uptime. For details about ProSight Network Audits and to view sample reports, go to ProSight Network Audits.
Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants offer online or on-premises expertise to help organizations of any size to design, deploy, maintain, update or troubleshoot Cisco Jabber environments and Cisco Unified CM infrastructure. Progent offers advanced expertise for all the products, technologies and services that make up creating a cohesive Cisco Jabber solution including Cisco network appliances and management software, Microsoft Office applications, Windows and Mac desktops, iOS and Android smartphones, SIP trunking, WiFi networks, security and compliance, cloud integration, immersive telepresence systems, PBX products, business continuity, and the many other components of a modern collaboration ecosystem.
Security Vulnerability Evaluation for Small Business Networks
Progent has put together two ultra-affordable service bundles intended to allow small businesses to get an impartial security assessment from a qualified security engineer. With Progent's External Network Security Inventory Scan, a security engineer runs a comprehensive examination of your IT infrastructure from beyond your firewall to uncover possible risks in the security posture you expose to the public. With Progent's Internal Network Security Inventory Checkup, a certified security professional executes a system scan from a secure computer within your company firewall to uncover your exposure to inside threats. Both security inventory services are configured and run from a protected external location.
Cisco WiFi Controller Integration and Support Consultants
Progent's Cisco wireless controller experts can assist you to deploy Cisco Wi-Fi controllers to manage wireless LANs of any size. Progent can help you to administer and troubleshoot your existing Cisco Wi-Fi environment or carry out a smooth migration to Cisco's modern Wi-Fi controller technology. Progent can provide expertise for both hardware-based and software-based Wi-Fi controllers and can assist you to decide which type is appropriare for your wireless solution. For 802.11ac Wave 2 Wi-Fi controller appliances from Cisco, Progent can provide Cisco 3504 Wi-Fi controller expertise, Cisco 5520 wireless controller support, and Cisco 8540 wireless controller consulting.
Active Directory Planning and Integration Expertise
Progent's Microsoft-certified Active Directory consultants have extensive knowledge troubleshooting complex Active Directory problems such as directory replication problems, multi-domain partition configurations, lost Active Directory objects, clean-up of test application configuration objects in production AD systems, and fixing of unsuccessful setups of AD and AD-integrated software. Progent is also proficient in using “expert only” Active Directory utilities such as ADSIEDIT, DCDIAG and NETDIAG. Progent can also suggest deployment techniques that address key issues including Active Directory naming conventions, hierarchical model, IT management model, use and design of group policy objects, plus protection and auditing specifications. Progent can also evaluate the impacts of server and service implementations on functionality and speed. Progent can assist companies to plan and roll out deployments of Active Directory Domain Services by delivering Windows Server 2012 R2 consulting and Windows Server 2016 hybrid cloud solutions.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is an extension to VMware vCenter that allows you to orchestrate, automate and test a consistent process for restoring services quickly after a breakdown. Site Recovery Manager supports centrally controlled and automated recovery, application mobility, and non-intrusive site relocation, failback and re-protect. SRM also enables non-intrusive testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate Service Level Agreements and demonstrate compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consultant to help you to design, configure, test and maintain a DR system powered by VMware Site Recovery Manager.
Talk to a Progent Computer Consultant
To find out how you can get in touch with a Progent computer consultant for online or onsite support in , call 1-800-993-9400 or go to Remote Computer Help.