If your business computer network is in Massachusetts you now have quick online access to a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified support specialist to assist with the toughest issues affecting your IT network. Progent retains among the most extensive teams of UNIX and CCIE-certified consultants accessible remotely of any independent service organization in the U.S. Rates are affordable, billing is by the minute, sign-up is quick, and service is unbeatable.

In case your Massachusetts company is situated away from major metropolitan areas including Boston, Worcester, Springfield, Lowell, or Cambridge, support from UNIX or Cisco CCIE experts may be problematic when you have an emergency. This could mean lost income for your company, upset customers, idle workers, and defocused management. By utilizing Progent, you have access to a certified consultant who can deliver expertise whenever you have to have it to get your information system running.

Since Progent charges for phone support per minute, your business pays exclusively for services provided. Progent imposes no startup fee. Some online consulting firms apply large minimum payments or charge for every quarter hour or longer. Progent's by-the-minute granularity and straightforward pricing policy avoid large invoices for quick fixes.

If your Massachusetts business needs remote support for UNIX, Linux, Solaris, macOS and OS X or Cisco technology, visit Progent's online support, phone 866-776-4368, or visit Contact Progent.

What Makes Progent's Online Technical Support Services Special?
Progent's experienced team of online support engineers has a wide range of world-class information technology knowledge. This allows Progent's online technical support experts to deal successfully with the most challenging network trouble faster than is possible with typical third-party service firms or with the in-house IT resources usually available to small or mid-size businesses. Progent has developed the technology and skills to repair problems efficiently in many different computer environments that feature combinations of UNIX, Linux, Solaris, Apple macOS and OS X, Microsoft, and Cisco technologies. (Check out Progent's client testimonials.)

Progent's UNIX/Linux, Solaris, Apple macOS and OS X, and CCIE engineers have qualified for major credentials including Sun Solaris SCNA, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Progent's online service team members also hold a number of key Cisco certifications such as Cisco CCIE in Routing and Switching and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional, CCDA and CCDP.

In order to assist companies that maintain networks incorporating a mix of UNIX, Linux, Solaris, Apple macOS and OS X, and Microsoft Windows technology, Progent's remote support team offers the services of support specialists have earned prestigious Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). To provide high-level security consulting, Progent offers online contact with engineers who have been awarded major security credentials such as Certified Information Security Manager Engineers, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional (ISSAP) engineers. The scope of Progent's technical knowledge coupled with Progent's cooperative approach to fixing technical difficulties allows trouble ticket escalation, when called for, to specialists with sufficient competence to deal with unusually tough support calls. This speeds up resolutions of urgent problems, prevents system downtime, and minimizes maintenance invoices.

For companies anywhere in Massachusetts, Progent allows fast online contact with a UNIX/Linux, Solaris, macOS or OS X consultant for critical assistance to fix computer problems that are hurting your business and are not within the scope of your local IT support resources. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and CCIE-qualified support professionals can analyze your computer environment via advanced remote support technologies in order to deliver quick and affordable analysis and remediation of serious network issues.

Services Progent's Phone-based Consulting Specialists Can Offer Your Massachusetts Company
Progent's service specialists can deliver advanced help for an extensive set of UNIX/Linux, Apple Mac, Cisco, and Microsoft technologies including:

Online Support Services for UNIX/Linux, Solaris, and macOS and OS X Systems
Progent's UNIX/Linux, Sun Solaris, and macOS and OS X remote network service team can help Massachusetts companies with a broad assortment of information products and technologies including network architecture, messaging solutions, security consulting for computer systems and company processes, Microsoft Windows coexistence with UNIX, Linux, Solaris, or Apple macOS and OS X platforms, virtual server products for server consolidation and centralized management, and moving from older systems to contemporary solutions powered by updated versions of UNIX, Linux, Solaris, Apple macOS and OS X, or MS Windows.

Progent's service experts offer remote technical help for systems based on major variants of UNIX such as: macOS and OS X, Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or mainstream Linux packages including RedHat Linux, SUSE Linux, Debian-GNU and Slackware Linux.

Cisco Network Architecture and Security Technology
Progent leads the computer support industry for providing fast and affordable access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are elite networking professionals who earn this prestigious credential only after thorough testing given by Cisco. The vast majority of Cisco CCIEs work for big enterprises or nationwide Internet service providers, and so their help is not conveniently available to smaller companies.

Progent is among the rare computer service organizations that makes sure that CCIEs are accessible to support small and medium sized companies. Also, Progent facilitates quick access to a Cisco CCIE by telephone so your company can receive timely help for complex system issues that are impacting your business but are beyond the comfort zone of your usual network maintenance personnel. Progent's CCIE support experts can connect to your system via state-of-the-art remote support technology to provide rapid and cost-effective diagnosis and remediation of critical network anomalies.

Cisco qualified consultants from Progent can help you to architect, setup, and manage a converged business network that can simplify operations, lower expenses, and speed time to profitability. By offering Cisco broadband routers expertise with Cisco Catalyst switches consulting services and Cisco wireless technology integration assistance, Progent can dramatically increase the strategic value of your information network in Massachusetts. To learn more information about Progent's support for Cisco network appliances, refer to Cisco Network Engineering Support.

Microsoft Partner for Remote Expertise for Microsoft Windows
Progent's Microsoft-qualified online support engineers can deliver computer system repair and consulting help for the complete line of Microsoft server platforms. Progent is a Microsoft Partner and can offer your company the expertise of consulting engineers who can assist you with a broad range of technology expertise such as Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration, Windows Server 2008 support, MS Exchange Server 2016 planning and deployment, Microsoft Exchange 2013 integration, Microsoft Exchange 2010 management, SharePoint Server design, Lync Server 2010 implementation and Office Communications Server troubleshooting, Microsoft Forefront TMG administration and ISA Server maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring and analytics, Microsoft System Center 2012 Operations Manager network monitoring, Project Server training, SBS Server support, and Windows 2012 R2 Essentials migration and cloud integration.

Qualified Network Security Engineers
Progent offers you access to qualified CISA, CISM, and ISSAP security consultants who offer a range of security solutions that can strengthen the immunity of your UNIX/Linux, Sun Solaris, or macOS and OS X environment against assaults or help you to revive promptly from a breach. Security services provided Progent include: in depth security audits using utilities such as GFI LANguard NSS, EEYE Vulnerability Scanner, and utilities from Solar Winds and Nikto; efficient recovery from malicious assaults; configuring firewalls; planning safe techniques for remote and mobile access; securing your email system from viruses, spam and DHA attacks; and setting up 24x7 network monitoring. For additional information about Progent's security services for small and medium-size businesses, go to Progent's Consulting Support for Network Security.

Business Applications Services: Training, Customization, Problem Solving
Progent's Apple Mac technology experts can promote the creative aspect of Mac environments by offering consulting services and education in imaging, audio, and video. Progent's support professionals can provide expertise in a variety of Mac applications including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with specific jobs such as capturing or digitizing audio or video or configuring an audio/video post-production studio.

Progent's Application Experts Group can supply in-depth engineering expertise and training in specific application areas such as Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also offers consulting, custom programming, and education for Microsoft applications such as Microsoft CRM, Project, Office Word, and Office Excel. For more information concerning Progent's consulting, customization, and training offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, visit Progent's Applications Experts Group.

Help Desk Call Center Service and Outsourcing Alternatives
Progent offers three service offerings for Help Desk assistance : UNIX/Linux, Sun Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Services, Virtual Helpdesk Services, and Call Center Operations Consulting and Staffing Services.

Progent's Help Desk Call Center Outsourcing Services are designed mainly for companies who need the timely accessibility of an effective Help Desk Call Center but who have limited funds and IT management bandwidth. Progent’s Virtual Help Desk is a transparent supplement to your current Call Center resources. Progent can act as a primary Help Desk Call Center for your organization, represent an escalation resource for the most challenging network problems, or be available in overflow instances when your other resources are too busy. Progent's Help Desk Consulting Services can aid you in building an efficient new Help Desk Call Center or enhancing your current one, selecting or programming Help Desk application software to meet the special needs of your company, or providing temporary staff to operate remotely in conjunction with your internal Help Desk Call Center resources to handle high-demand scenarios like system upgrades.

Progent is a Microsoft-Certified Partner and maintains a skilled roster of Cisco-certified network experts. Progent's Help Desk Call Center staff of seasoned UNIX, Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft experts are available to offer your customers convenient communication with a reliable support resource with years of background delivering telephone-based support and remote access repair service for small and medium-size business information systems. Progent's concentration is on giving the Call Center a respected reputation as a significant driver of company productivity, and Progent's goal is to fix and not simply document problems. To learn more information about Progent's Help Desk Call Center support and outsourcing services, see Progent's Help Desk Call Center Support.

Progent's Remote Technical Support Tools
Progent has deployed an arsenal of optimized tools, refined during many years of use, dedicated to promoting the highest quality of service for providing remote engineering help and troubleshooting for small and midsize business IT systems. Progent offers safe VPN support for VPN gateways from multiple leading sources including Microsoft, Cisco, Sonicwall and Watchguard. Protected VPN offsite connectivity allows the experts of Progent's online support team to interface to your system remotely without violating network security.

Progent's advanced customer support reporting software includes extensive documentation of all support provided to Progent's clients. Every active Progent staff consultant has the benefit of the details of services rendered to every client by any staff member. This database of problems and solutions is structured as an easily searchable proprietary database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the effectiveness of Progent's support services improves daily. Progent's partnerships with key vendors including Cisco and Microsoft permit access to additional extensive support knowledge bases and to vendors' internal support staff that enable Progent's online consulting specialists to arrive at the best solutions quickly.

Get in Touch with a UNIX, Linux, Solaris, Mac OS X or Cisco Technical Support Specialist Now
To see how to get in touch with a UNIX, Linux, Sun Solaris, Apple macOS or OS X engineer or a Certified CCIE for urgent remote consulting help in Massachusetts, call 1-800-993-9400 or go to Expert Online Computer Support.



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