If your company network is in Massachusetts you can have fast phone-based help from a UNIX or Cisco CCIE professional to fix the toughest problems involving your network. Progent offers the services of one of the most extensive teams of UNIX, Linux, Sun Solaris, Mac OS X and CCIE-certified support professionals accessible online of any nationwide service firm in the country. Rates are competitive, billing is per minute, sign-up is quick, and service is world class.
If your Massachusetts small business is situated outside of more populated metropolitan areas like Boston, Worcester, Springfield, Lowell, or Cambridge, help from UNIX, Linux, Sun Solaris, or Mac OS X or CCIE-certified engineers could be problematic when there's an emergency. This can cause lost productivity for your company, upset customers, idle workers, and defocused executives. By contacting Progent's online services, you can get in touch with a qualified consultant who can offer expertise when you have to have it to keep your system on line.
Since Progent bills for online service on a per-minute basis, your business pays only for technical help provided. Progent requires no initialization surcharge. Some remote service organizations demand large minimum time requirements or bill for every fifteen minutes or longer. Progent's small granularity and straightforward pricing model save you from large bills for quick solutions.
If your Massachusetts company needs remote help for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's phone-based help, call 866-776-4368, or visit Contact Progent.
What Makes Progent's Online Support Services Unique?
Progent's seasoned team of remote support engineers has a wide range of in-depth information technology knowledge. This enables Progent's online technical support experts to resolve the most challenging network trouble faster than is feasible with ordinary independent support firms or with the in-house IT resources usually found in smaller businesses. Progent has refined the technology and skills to repair technical issues efficiently in many different computer configurations that incorporate combinations of UNIX, Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco products. (Check out Progent's client testimonials.)
Progent's UNIX, Linux, Sun Solaris, Apple macOS and OS X, and CCIE engineers have been awarded major certifications such as Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online service team members also hold a variety of high-level Cisco certifications such as Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), Network Associate, CCSP, CCVP, CCDA and CCDP.
In order to assist companies who maintain environments powered by a mix of UNIX/Linux, Apple macOS and OS X, and Microsoft technology, Progent's remote support group can provide the services of engineers with important Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). To provide high-level security consulting, Progent offers online contact with professionals who have been awarded major security certifications including Certified Information Security Manager (CISM) Engineers, CISSP specialists, and ISSAP engineers. The range of Progent's technical knowledge combined with Progent's team-oriented approach to fixing network difficulties allows trouble ticket escalation, when called for, to specialists with relevant competence to resolve particularly intractable jobs. This accelerates resolutions of emergency network problems, avoids system disruption, and minimizes technical support bills.
For companies anywhere in Massachusetts, Progent allows fast remote communication with a UNIX, Linux, Solaris, macOS or OS X consultant for emergency support to troubleshoot information system problems that are impacting your business and are outside the experience of your on-hand network maintenance group. Progent's UNIX, Linux, Sun Solaris, macOS and OS X, and CCIE-certified service team can connect to your network via advanced remote support tools in order to provide rapid and economical evaluation and repair of serious computer problems.
Troubleshooting Services Progent's Online Support Experts Can Offer Your Massachusetts Business
Progent service specialists can offer advanced assistance for an extensive array of UNIX/Linux, Apple, Cisco, and Microsoft Windows technologies including:
Remote Support Services for UNIX, Linux, Sun Solaris, and Apple macOS and OS X Environments
Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X remote network service staff can assist Massachusetts small businesses to maintain an extensive set of computer products and technologies such as network infrastructure, messaging support, security consulting for networks and company operations, Microsoft Windows coexistence with UNIX, Linux, Sun Solaris, or Apple macOS and OS X systems, virtual server options for server economization and centralized management, and transitioning from older systems to modern solutions based on newer versions of UNIX/Linux, Sun Solaris, Apple macOS and OS X, or Windows.
Progent's service experts can provide online technical help for systems based on leading versions of UNIX including:
macOS and OS X,
IBM AIX OS,
HP-UX (Hewlett Packard UNIX),
Berkeley UNIX (BSD),
SGI/Irix or familiar Linux packages including
Debian GNU/Linux and
Cisco Network Architecture and Security Technology
Progent is unmatched in the computer support arena for providing immediate and affordable access to Cisco Certified Internetwork Experts (CCIEs). CCIEs are elite network consultants who are awarded this prestigious credential by passing thorough testing supervised by Cisco. In most cases Cisco CCIEs work for big corporations or nationwide Internet service providers, and consequently their services are not conveniently available to smaller companies.
Progent is among the only IT consulting firms that ensures that CCIEs stay available to support small and medium sized businesses. Also, Progent facilitates quick contact with a CCIE via telephone so your company can get immediate support for complex network problems that are impacting your productivity but are outside the experience of your local system maintenance group. Progent's CCIE consultants can tie into your system by utilizing state-of-the-art on-line support tools in order to execute quick and economical diagnosis and remediation of critical system problems.
CCIE qualified engineers from Progent can assist your company to design, implement, and maintain an integrated business network that can streamline business processes, reduce expenses, and speed time to productivity. By combining Cisco broadband routers expertise with Catalyst switches support and Cisco Aironet wireless technology configuration assistance, Progent can greatly increase the business value of your connectivity environment in Massachusetts. For additional information on Progent's support for Cisco network appliances, see Cisco Technology Professional Support.
Microsoft Certified Partner for Online Expertise for Microsoft Windows
Progent's Microsoft-qualified online service professionals offer computer system problem solving and IT support for the complete line of Microsoft server technologies. Progent is a Microsoft Certified Partner and can offer your organization the assistance of support engineers who can assist you with a wide range of platform practice areas such as
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 consulting,
Windows Server 2008 maintenance,
MS Exchange 2016 migration, Microsoft Exchange Server 2013 configuration,
Exchange 2010 maintenance,
SharePoint Server design,
Skype for Business integration support and Lync Server 2010 migration, Forefront Threat Management Gateway management and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
Microsoft SQL Server 2016 integration and development, and SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud monitoring and analytics,
System Center 2012 Operations Manager (SCOM 2012) network monitoring,
Project Server and Server Online training,
Small Business Server support, and
Windows Essentials migration and cloud integration.
Qualified System Security Engineers
Progent provides you the services of expert CISM and ISSAP security engineers who offer a variety of security services that can improve the protection of your UNIX/Linux, Solaris, or Apple macOS and OS X network against attacks or assist you to revive fast from an attack. Security services available from Progent include: in depth security analysis using tools such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds and Nikto; rapid recovery from virus and worm assaults; integrating firewalls; planning secure architectures for off-site and mobile access; securing your messaging infrastructure from spam and DHA attacks; and setting up 24x7 network monitoring. For more concerning Progent's security services for small and medium-size businesses, refer to Progent's Consulting Expertise for Network Security.
Applications Services: Webinar Training, Custom Development, Problem Solving
Progent's Apple Mac technology experts can support the creative aspect of Mac environments by providing consulting services and education in graphics, audio, and video. Progent's support professionals offer expertise in a range of Mac applications such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific projects such as scanning or digitizing audio or video or configuring an audio/video production facility.
Progent's Application Experts Team offers professional engineering support and education in special application areas including ERP, Manufacturing Requirements Planning, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, Office Project, Microsoft Word, and Microsoft Office Excel. To find out more information on Progent's consulting, programming, and education offerings for UNIX, Linux, Sun Solaris, Apple macOS and OS X, or Microsoft applications, see Progent's Business Application Experts Team.
Call Center Service and Outsourcing Options
Progent provides a selection of programs for Help Desk Call Center services that include UNIX/Linux, Sun Solaris, macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Support Services, and Help Desk Operations Consulting and Staffing.
Progent's Help Desk Outsourcing Services are intended mainly for companies who need the immediate accessibility of an effective Help Desk but who have limited funds and internal support bandwidth. Progent’s Virtual Help Desk is a transparent supplement to your existing Help Desk staff. Progent can operate as a main Help Desk for your business, serve as an escalation resource for tough technical issues, or be ready in overflow instances when your other resources are swamped. Progent's Help Desk Consulting Services can assist you in building an effective new Call Center or enhancing your current one, evaluating or customizing Call Center software products to meet the special requirements of your company, or providing supplemental personnel to work remotely with your internal Call Center group to handle high-demand events such as system upgrades. To read more on Progent's Help Desk service and outsourcing, visit Progent's Call Center Services.
Progent's Online Service Technologies
Talk to a UNIX/Linux or Cisco Technical Assistance Expert Now
Progent's powerful customer support database application keeps comprehensive histories of all service provided to Progent's customers. Each authorized Progent staff engineer has access to the history of support delivered to each customer by any team engineer. This database of problems and solutions is organized as a conveniently retrievable internal database that allows Progent's remote technical experts to communicate their experiences with the whole team to make sure that the efficiency of Progent's support improves over time. Progent's partnerships with key industry leaders such as Cisco and Microsoft make available other extensive technical support databases and to vendors' internal technical personnel that allow Progent's remote consulting specialists to find the optimal solutions quickly.
To see how to get in touch with a UNIX, Linux, Solaris, macOS or OS X consultant or a Cisco CCIE for urgent remote consulting help in Massachusetts, call 1-800-993-9400 or visit Urgent Remote Computer Support.