If your business computer network is in Massachusetts you can have quick online technical support from a UNIX, Linux, Solaris, Apple Mac OS X or CCIE-certified support specialist to resolve emergency issues affecting your network. Progent maintains one of the largest teams of UNIX, Linux, Sun Solaris, Mac OS X and Cisco CCIE consulting experts accessible online of any nationwide service organization in the U.S. The cost is competitive, charges are per minute, sign-up is immediate, and support is world class.
In case your Massachusetts company is based far from major urban areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, support from UNIX, Linux, Sun Solaris, or Mac OS X or Cisco CCIE experts could be problematic during an urgent situation. This can cause a drop in income for your company, upset customers, unproductive employees, and distracted management. By utilizing Progent's remote support, you have access to a certified engineer ready to offer expertise whenever you require it to get your network running.
Since Progent charges for phone help per minute, your company pays exclusively for support provided. Progent requires no service activation fee. Some online consulting companies demand large minimum time requirements or charge for each fifteen minutes or longer. Progent's by-the-minute granularity and simple billing policy save you from unexpectedly large tabs for quick repairs.
If your Massachusetts business requires online assistance for UNIX/Linux, Solaris, Apple macOS and OS X or Cisco technology, go to Progent's phone-based help, phone 866-776-4368, or go to Contact Progent.
What Makes Progent's Remote Support Program Special?
Progent's experienced staff of online support professionals possesses a wide range of in-depth computer skills. This allows Progent's remote service experts to resolve the most complex technical problems more quickly than is possible with typical third-party support firms or with the internal support staff commonly available to small or mid-size companies. Progent has developed the technology and experience to repair problems economically in a wide variety of network environments that incorporate mixtures of UNIX/Linux, Solaris, macOS and OS X, Microsoft Windows, and Cisco technologies. (See Progent's client testimonials.)
Progent's UNIX, Linux, Solaris, macOS and OS X, and CCIE engineers have qualified for major credentials such as Certified Network Administrator for Solaris, Red Hat RHCE, Red Hat Certified Technician, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Progent's online support experts also hold a variety of high-level Cisco credentials such as Cisco Certified Internet Expert in Routing/Switching, Security, and Voice, plus Cisco Certified CCNP, Network Associate (CCNA), CCSP, Voice Professional (CCVP), and Design Associate.
To assist companies who run environments featuring a combination of UNIX/Linux, Apple macOS and OS X, and Microsoft Windows operating systems, Progent's online support group offers the help of engineers have earned prestigious Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). To provide high-level security consulting, Progent offers phone-based contact with engineers with major security certifications such as CISM consultants, Certified Information Systems Security Professional (CISSP) specialists, and Information System Security Architecture Professional consultants. The scope of Progent's technical knowledge coupled with Progent's cooperative approach to repairing technical difficulties allows trouble ticket escalation, when called for, to specialists with relevant competence to deal with particularly intractable support calls. This accelerates resolutions of emergency network problems, prevents system disruption, and reduces maintenance bills.
For companies throughout Massachusetts, Progent enables fast remote access to a UNIX/Linux, Solaris, Apple macOS or OS X engineer for emergency help to fix network problems that are impacting productivity but are not within the comfort zone of your on-hand computer support resources. Progent's UNIX, Linux, Solaris, Apple macOS and OS X, and Cisco CCIE-qualified support professionals can connect to your network via state-of-the-art remote troubleshooting technologies in order to provide quick and economical diagnosis and repair of critical IT issues.
Troubleshooting Services Progent's Remote Support Experts Can Offer Your Massachusetts Business
Progent network consultants are qualified to provide advanced support for a comprehensive set of UNIX, Apple OS X, Cisco, and Windows products and technologies including:
Remote Expertise for UNIX/Linux, Solaris, and Apple macOS and OS X Systems
Progent's UNIX/Linux, Solaris, and macOS and OS X remote technical support staff can assist Massachusetts small businesses to maintain a comprehensive array of computer products and technologies including system infrastructure, messaging support, security expertise for computer systems and company processes, Microsoft Windows coexistence with UNIX, Linux, Solaris, or macOS and OS X systems, VMware products for server economization and streamlined administration, and migration from dated systems to contemporary solutions powered by updated versions of UNIX, Linux, Sun Solaris, macOS and OS X, or MS Windows.
Progent's support professionals can provide online troubleshooting for systems based on major derivatives of the UNIX platform such as:
macOS and OS X,
Berkeley UNIX (BSD),
Silicon Graphics IRIX (SGI/IRIX) or familiar Linux products such as
Cisco Network Infrastructure and Security Solutions
Progent leads the computer support industry for providing fast and economical access to Cisco CCIEs. CCIEs are elite networking professionals who qualify for this prestigious credential by completing thorough testing supervised by Cisco. The vast majority of Cisco CCIEs are hired by big enterprises or nationwide Internet service providers (ISPs), and so their skills are not easily available to smaller companies.
Progent is one of the few IT service providers that ensures that CCIEs are accessible to support small and mid-size businesses. Also, Progent facilitates convenient contact with a Cisco CCIE via telephone so that you can receive timely assistance for urgent system issues that are disrupting your business but are beyond the competence of your local system support providers. Progent's CCIE engineers can tie into your environment via secure on-line support tools in order to provide rapid and cost-effective analysis and repair of serious system anomalies. For additional information concerning Progent's support for Cisco network appliances, see Cisco Technology Consulting Support.
Microsoft Partner for Phone-based Technical Support for MS Windows
Progent's Microsoft-qualified remote service engineers can provide computer troubleshooting and IT assistance for the complete line of Microsoft server products. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting professionals who can assist your company with a wide variety of technology practice areas such as
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud planning and deployment,
Windows Server 2012 R2 migration,
Windows Server 2008 R2 support,
Microsoft Exchange 2016 migration, Microsoft Exchange Server 2013 integration,
Microsoft Exchange Server 2010 management,
SharePoint 2013 application development,
Skype for Business configuration support and Microsoft Lync migration, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 maintenance, MS SQL Server 2017 expertise,
SQL Server 2016 integration and programming, and Microsoft SQL Server 2014 consulting,
System Center 2016 Operations Manager (SCOM 2016) hybrid cloud infrastructure monitoring,
System Center 2012 Operations Manager monitoring and reporting,
Project Server training,
SBS Server support, and
Windows Essentials migration and cloud integration.
Certified Security Specialists
Progent offers you the services of certified CISA, CISM, and ISSAP security engineers who can deliver a variety of security services to enhance the protection of your UNIX, Linux, Sun Solaris, or macOS and OS X environment against assaults or help your business to revive promptly from an assault. Security solutions offered by Progent include: extensive security analysis using utilities such as GFI LANguard NSS, NMAP Port Scanner, and software from Metasploit and Hydra; quick recovery from virus and worm attacks; configuring firewalls; planning safe architectures for off-site and mobile access; securing your email system from viruses, spam and directory harvest attacks; and setting up continual proactive monitoring. For more about Progent's security services for small and medium-size businesses, go to Progent's Engineering Support for System Security.
Business Applications Support: Online Classes, Development, Integration
Progent's Apple Mac technology consultants can promote the creative aspect of Mac environments by providing consulting services and training in graphics, audio, and video. Progent's consultants offer expertise in a range of Mac applications including Photoshop, Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also help you with special projects such as capturing or digitizing audio or video or configuring an audio/video production studio.
Progent's Application Experts Group offers professional consulting expertise and education in specific application fields including Enterprise Requirements Planning, Manufacturing Requirements Planning, accounting system customization, and Customer Relationship Management. Progent also offers consulting, programming, and education for familiar Microsoft business applications including Microsoft CRM, MS Project, Word, and Office Excel. To learn additional information on Progent's expertise, programming, and education offerings for UNIX/Linux, Solaris, Apple macOS and OS X, or Microsoft applications, go to Progent's Applications Experts Services.
Help Desk Call Center Outsourcing Options
Progent provides a selection of support programs for Help Desk Call Center services : UNIX/Linux, Solaris, Apple macOS and OS X, Cisco and Microsoft Help Desk Outsourcing Support Services, Virtual Helpdesk Services, and Call Center Operations Consulting and Staffing.
Progent's Call Center Outsourcing Services are intended mainly for businesses who require the timely accessibility of an effective Help Desk but who have limited funds and IT management bandwidth. Progent’s Virtual Help Desk is a transparent extension of your existing Call Center staff. Progent can act as a primary Call Center for your business, serve as an escalation alternative for tough network problems, or be available in overflow instances when your ordinary resources are too busy. Progent's Help Desk Call Center Consulting Services can aid you in building an effective new Help Desk Call Center or improving your existing one, selecting or customizing Help Desk Call Center software products to address the special requirements of your company, or providing temporary personnel to operate online with your in-house Call Center resources to handle demanding events such as system upgrades. To read more information about Progent's Call Center support, go to Progent's Help Desk Services.
Progent's Online Support Tools
Progent has deployed a set of optimized tools, evolved during more than a decade of field experience, dedicated to enabling the highest quality of efficiency for delivering online technical support and troubleshooting for small and midsize company information networks. Progent provides safe Virtual Private Network support for gateways from a variety of leading sources such as Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote connectivity permits the engineers of Progent's online support team to connect to your network remotely without compromising network security.
Progent's powerful service reporting application includes thorough records of all service delivered to Progent's customers. Each active Progent team consultant has the benefit of the history of services provided to each customer by any team engineer. This history of issues and fixes is organized as a readily accessible internal database that enables Progent's online technical engineers to share their knowledge company-wide to make sure that the effectiveness of Progent's technical support improves over time. Progent's certifications with major industry leaders such as Cisco and Microsoft permit access to other vast technical support databases and to vendors' in-house technical staff that allow Progent's online service specialists to arrive at the optimal resolutions promptly.
Talk to a UNIX, Linux, Sun Solaris, Apple Mac or Cisco Network Support Specialist Now
To learn how to contact a UNIX, Linux, Solaris, macOS or OS X engineer or a Certified CCIE for emergency online engineering help in Massachusetts, phone 1-800-993-9400 or go to Urgent Online Computer Help.