For small office computer networks located in the state of Massachusetts, Progent's Microsoft and Cisco certified professionals can provide online assistance and troubleshooting to repair your computer system troubles quickly and cost effectively. Progent has developed top-notch skills, advanced software tools, and support databases to diagnose and repair network problems while avoiding the cost and delays normally associated with onsite technical service visits.
If your Massachusetts organization is situated outside of the larger metro areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network systems support choices may be limited in technical expertise, or not available during urgent situations. This can result in a office network that is unusable or causing productivity loss due to technical issues going unresolved for too long. Progentís team of field proven network engineers average more than twelve years of real-world industry experience, in the trenches of network support, performing a wide range of technical projects for a extensive range of customers. This means you get not only the technical competency needed for the task, but an expert with proven methods for applying that expertise to provide excellent network solutions.
Online Technical Support for Microsoft and Cisco-based Network Environments
Progentís Technical Response Center provides expert online technical support for Microsoft Windows and Cisco-based systems anywhere in the United States. Progent's certified engineers have the expertise to help you to analyze and solve difficult network problems quickly and cost effectively. The scope of information technology expertise offered by Progent's team of consultants allows them to escalate even the most challenging problems to appropriate specialists as required. Whether you require one-time phone support and remote troubleshooting or continuing availability of a Helpdesk Technical Response Center, Progent's engineers can provide your small business with enterprise-level support without the high cost and administrative overhead of maintaining a big internal IT organization.
World-class Cisco Help from Experienced CCIE-certified Consultants
Progent can provide convenient, quick, and affordable access to Cisco CCIE Certified consultants. CCIEs are recognized network gurus who earn this top-level certification only as a result of intense examination by Cisco. CCIEs are able to handle the most complicated issues surrounding network architecture, integration, troubleshooting, and maintenance. Progentís CCIE consultants work intimately with Cisco engineers in identifying problems with Cisco's IOS platform and developing workarounds or acquiring patches to resolve anomalies. Progent can provide quick access to a CCIE by telephone so that you can receive immediate assistance for complex network problems that are impacting business efficiency but are outside the scope of your usual network support resources.
ProSight Virtual Machine Hosting Services
Progent's ProSight Virtual Hosting outsourcing service offers comprehensive hosting of a small company's servers in an environment that gives the highest degree of availability and expandability and is in addition easy to migrate to any data center. Progent's Private Cloud hosting and management services are built upon mature virtualization techniques that enable small and midsize businesses with mixed- platform environments to save significantly on the expense of capital investments, infrastructure maintenance, and network management while benefiting from enterprise-class fault tolerance and an unmatched degree of vendor flexibility. Find out more about Progent's ProSight portfolio of managed IT services for small organizations.
High-level Project Management Experts
For advanced project management assistance, Progent offers access to senior IT experts with decades of experience as technology project managers for program development, business technology implementation, and process engineering working with organizations ranging from Big 4 firms to dot-com startups to government agencies. These high-level project managers can provide world-class management skills to help enterprise clients to follow leading practices to make sure major projects are successfully completed on schedule and on budget.
NetWare vSphere and vCloud Integration and Troubleshooting
Progent can provide the support of a certified VMware VCDX consultant to help your organization design, deploy, manage and repair VMware vSphere and vCloud-based virtualization solution for local networks, cloud environments, or hybrid systems. Progent's VMware vSphere consulting team offer advanced knowledge for installing and configuring VMware Site Recovery Manager (SRM) and VMware's NSX network virtualization platform for disaster recovery. Progent offers extensive understanding of VMware vCloud Director, vRealize Automation, vRO and vCloud Suite tools for administering private and hybrid cloud solutions that provide maximum uptime, data security, and disaster recovery.
ProSight LAN Watch Server and Desktop Remote Monitoring Service
ProSight LAN Watch is Progentís server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating efficiently by tracking the health of vital assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT staff and your Progent consultant so any looming issues can be resolved before they can impact your network. Read about Progent's complete ProSight line of low-cost outsourced network management services for small organizations.
Cisco Wireless IP Phone Integration and Troubleshooting
Integration of Cisco's wireless VoIP phones typically requires that IT teams configure and fine tune numerous components of your wireless infrastructure including access points, switches, wireless LAN controllers, and call management tools. Progent's Cisco wireless VoIP phone configuration and troubleshooting consultants offer online and onsite assistance to help you create and maintain a Cisco wireless IP phone solution by delivering services that can range from troubleshooting the configuration of an IP phone or AP to providing project management outsourcing or co-sourcing for modernizing the wireless infrastructure of an entire campus.
Progent's Consulting and Development Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service (Amazon MWS) is a collection of APIs that allows Amazon sellers to improve the efficiency of their operations by automating key sales activities including listings, orders, payments, fulfillment, and finances. By leveraging Amazon's vast online selling environment and automating their sales, merchants can broaden their reach, lower their cost of sales, improve reaction time to customers, and increase their profits. Progent's Amazon Marketplace Web Service consultants can work with your development staff and provide programming, workflow integration, project management support, and training to help you cut development time and costs and speed up your return on investment.
VMware Site Recovery Manager (SRM) Disaster Recovery Solutions
VMware's Site Recovery Manager is a component of VMware vCenter that lets you specify, automate and test a repeatable runbook for recovering applications and services rapidly following a breakdown. SRM provides centrally controlled and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also enables non-intrusive testing for site recovery, updates and patches and can produce reports to confirm full service restoration, validate SLAs and demonstrate DR compliance. Progent offers the support of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to plan, configure, test and maintain a DR system based on VMware SRM.
Exchange Server 2013 Upgrade Consulting
Exchange Server 2013 incorporates significant improvements to the functionality of Microsoft Exchange Server 2010 and introduces important new features as well as a revamped structure. These enhancements affect key facets of IT including ease of administration, high availability (HA), compliance, operational costs, teamwork, scalability, performance, compatibility, and the user experience. Progent's certified Exchange Server 2013 consulting experts can deliver remote or onsite support to assist your organization to administer, optimize and troubleshoot your Exchange 2013 deployment. Progent can also provide Exchange 2016 migration expertise and Office 365 Exchange Online consulting to help you upgrade to a more current release of Exchange Server in a local, cloud-based, or hybrid deployment model.
Progent's Consulting and Development Support for SQL Server 2014
SQL Server 2014 incorporates significant improvements in key areas including performance, uptime, security, and cloud integration. SQL Server 2014 is the first version of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), data warehousing, and business analytics (BI). Progent's Microsoft SQL Server 2014 consultants can provide efficient remote and onsite services such as system design, deployment, management, remediation, and application development services to enable organizations of all sizes to realize maximum business value from their SQL Server 2014 deployment. If you are already using SQL Server 2014, Progent can assist you to perform a cost-effective upgrade to SQL Server 2016.
MS SQL Server Software Programming
Progent's SQL Server developers can help your organization to create and maintain database applications that utilize Microsoft's SQL Server database platform. Progent follows leading lifecycle management practices to create scalable, manageable SQL Server applications and knows how to work with a customer's IT staff to complete programs in a cost effective and cost-effective manner. Progent for can help you to create SQL Server applications by providing a broad array of professional support services including specification of features and scope, logical and physical modeling, data integrity, T-SQL programming, software configuration, capacity planning, performance and I/O configuration tuning, backup and restoration strategies, partitioning, consolidation of stored procedures, replication solutions, security, and business continuity.
Desktop and Mobile Device Centralized Configuration Management Support
Progent's Microsoft-certified consulting team offers Configuration Manager 2016 cloud integration, System Center 2012 Configuration Manager (SCCM 2012) planning and installation and Intune integration help to consolidate and simplify the administration of your desktops and Cloud-connected mobile devices. Progent can assist you to migrate efficiently to Configuration Manager 2016 from an older device and application management solution or assist you to modify your existing SCCM 2016 ecosystem to support your evolving IT needs.
Get in Touch with a Progent Computer Support Expert
To see how to contact a Progent network support expert for online or onsite expertise in , phone 1-800-993-9400 or visit Online Network Support.