For business networks located throughout the state of Massachusetts, Progent's Microsoft and Cisco qualified technicians can deliver online support and troubleshooting to resolve your computer system problems quickly and affordably. Progent has acquired enterprise-level expertise, sophisticated tools, and support databases to troubleshoot and resolve network problems without the high cost and time delays normally associated with on-site service calls.

If your Massachusetts small business is located beyond the larger metropolitan areas such as Boston, Worcester, Springfield, Lowell, or Cambridge, your local network support choices may be limited in technical expertise, or unavailable during a crisis. This can result in a network environment that is unpredictable or causing wasted time due to technical issues going unresolved for too long. Progentís group of seasoned network consultants average more than ten years of real-world computer industry experience, in the trenches of IT support, performing a large range of technical tasks for a extensive range of clients. This means you obtain not only the technical expertise needed for the job, but an expert with proven methods for applying those skills to deliver excellent network solutions.

ProSight Network Audits for Assessing Network Infrastructure Health
Progent's ProSight Network Audits are a fast and affordable way for small and medium-size businesses to obtain an objective evaluation of the health of their network. Based on some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your core network devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable and more secure Active Directory implementation. Both versions also provide the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include lower-cost network management, improved compliance with information security standards, higher utilization of network assets, faster troubleshooting, more dependable backup and recovery, and less downtime. For more information about ProSight Network Health Checks and to see sample reports, go to ProSight Network Audits.

The Progent Test and Design Lab at the Herakles/QTS Internet Data Center
Progent's Test and Training Lab at the QTS (formerly Herakles) Colocation Center in Sacramento is available for piloting mission-critical applications, creating cost-effective system upgrade procedures, evaluating and tuning performance, planning or validating disaster recovery solutions, resolving compatibility problems, and building training environments for new technologies. For Progent clients who lack adequate internal resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital outlay and technical risk while keeping vital network initiatives on schedule.

ProSight IT Asset Management for Organizing Network Documentation
ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to create, maintain, find and protect data related to your IT infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can eliminate as much as 50% of time thrown away trying to find vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and associating IT data. Whether youíre planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more about Progent's ProSight suite of managed IT services for small and mid-size businesses.

World-class Cisco Support from Experienced CCIE-certified Consultants
Progent offers easy, quick, and economical access to Cisco CCIE Certified engineers. CCIEs are elite networking experts who are awarded this top-level certification only through strenuous testing by Cisco. CCIEs can resolve even the most complex issues surrounding network architecture, implementation, troubleshooting, and service. Progentís CCIE experts cooperate intimately with Cisco in-house staff in analyzing issues with Cisco's IOS platform and devising workarounds or acquiring patches to correct problems. Progent can provide quick contact with a CCIE by telephone so that you are able to get immediate assistance for tough network problems that are impacting worker productivity but are beyond the expertise of your usual IT service providers.

CISM-certified Cybersecurity Management Consultants
Progent can provide the support of CISM Certified network security management consultants. The Certified Information Security Manager (CISM) organization defines the core capabilities and worldwide standards of performance that information security professionals are required to learn. It gives executive management the confidence that consultants who have qualified for their CISM credential have the background and capability to provide efficient security administration and support consulting.

IT Consulting Services for Local Governments and School Districts
Progent has a long background providing a full-spectrum of online IT consulting and urgent repair services to local governments and schools across the United States. Progent is among the industryís pioneers in providing expert online IT consulting and has provided network solutions to clients in every state. Progent's online information technology support for local governments saves travel costs and solves problems faster than onsite service calls.

Cisco WiFi Controller Integration and Support Consultants
Progent's certified Cisco Wi-Fi controller experts can help your business to deploy Cisco wireless LAN controllers to manage and monitor Wi-Fi LANs of any size. Progent can help you to administer and debug your current Cisco Wi-Fi environment or implement a smooth transition to Cisco's modern Wi-Fi controller products. Progent offers expertise for hardware-based and software-only Wi-Fi controllers and can help you to determine which type makes sense for your wireless solution. For Wave 2 wireless controller appliances from Cisco, Progent can provide Cisco 3504 wireless controller expertise, Cisco 5520 wireless controller support, and Cisco 8540 wireless controller support.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP infrastructure experts and Cisco CUBE configuration experts can help you to plan, integrate, maintain, troubleshoot and enhance Cisco's SIP (Session Initiation Protocol) connectivity solutions and Cisco's CUBE-connected SIP trunks. Progent offers affordable remote or on-premises expertise to help businesses to migrate efficiently to a modern unified communications ecosystem that offers fast ROI. Progent's certified Microsoft unified communications experts can assist you to establish connections between Cisco's CUBE SBC and Microsoft's rich media applications such as Skype for Business Server or Lync for access to a SIP-based IP PSTN trunk.

Progent's Consulting Support for Microsoft SQL Server 2014
Microsoft SQL Server 2014 incorporates major enhancements in key areas such as performance, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first release of Microsoft SQL Server that incorporates in-memory capability that operates seamlessly with all types of applications including Online Transaction Processing (OLTP), enterprise data warehousing, and business analytics (BI). Progent's Microsoft-certified SQL Server 2014 consulting team can provide efficient remote and on-premises consulting services including system design, deployment, administration, troubleshooting, and application development services to enable organizations of all sizes to realize fast return from their SQL Server 2014 investment. In case you are already running Microsoft SQL Server 2014, Progent can help your company to carry out an efficient upgrade to SQL Server 2016.

Stealth Penetration Testing
Stealth penetration testing is an important component of any overall IT system security plan. Progentís security professionals can perform extensive stealth penetration security checks without the awareness of your company's internal network support staff. Stealth penetration checking uncovers whether current security monitoring tools such as intrusion incident alerts and event log monitoring are properly configured and actively monitored.

Progent's Client Testimonials
Progent has provided remote or onsite technical consulting service to companies in every state in the United States. Many of these customers have shown their high regard for Progent in the form of testimonials to the high quality of Progent's support staff. Take a look at Progent's customer testimonials to see what people say about the high level of Progent's network support services

Get in Touch with a Progent Computer Consultant
To find out how you can contact a Progent computer consultant for online or onsite support in , phone 1-800-993-9400 or go to Online Computer Help.