In addition to providing rapid access to high-level network consultants and subject matter experts to help Memphis, Tennessee companies with specific IT problems or strategic projects, Progent offers short-term supplemental staffing to deliver more broadly defined services such as PC support, network management, and Help Desk services. On-demand staffing can help organizations to deal with planned or surprise increases in demand for network services, which may result from scenarios like mergers and acquisitions, site moves, platform upgrades, paradigm shifts like work-from-home, disaster recovery, busy seasons, or new compliance requirements. Temporary IT staff augmentation can also fill gaps resulting from the absence of in-house staff members because of vacations, illness, resignation, or other reasons.
Advantages of Progent's Short-Term Staffing Program
Progent's short-term staffing services give businesses the flexibility to react to increases in demand for IT services without dealing with the expense and delays associated with reviewing and recruiting professional technical personnel and without the risk of increasing your permanent head count.
Important features of Progent's temporary staff augmentation services include:
Progent's Shared Help Desk Call Center Program
- Rapid availability of proven IT professionals
- Simple engagement, cessation, and re-engagement of services
- Seamless extension of your full-time network support staff
- Comprehensive documentation of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging problems get resolved fast
- Close working relationship with a top-level, full-spectrum resource for network expertise
Progent's shared Help Desk Call Center service is a specialized flexible staff expansion alternative that enables IT groups to share the responsibilities of Help Desk Call Center support transparently between their full-time network personnel and Progent's extensive pool of IT support experts. Working as a seamless supplement of your full-time Help Desk, Progent's co-managed Call Center program is a joint service solution based on by the leading group PSA platform for managing, service calls, generating tickets, assigning ownership, tracking responses, and producing documentation.
Why Choose Progent?
Progent has 20 years of experience delivering online and onsite network expertise for organizations across the United States. Progentís engineers hold top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's industry certifications.
Progent's Areas of Expertise for Memphis, Tennessee Companies
Progent's seasoned roster of certified engineers offers Memphis, Tennessee businesses a wide array of online technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's reseller program for IT service firms include:
Contact Progent for Short-Term Staff Augmentation for Memphis, Tennessee Businesses
To learn more about Progent's short-term supplemental staffing services for Memphis, Tennessee organizations, call 800-993-9400 or visit Contact Progent.