Besides offering rapid contact with high-level network consultants and subject matter experts (SBEs) to assist Mesa, Arizona companies with discrete technical problems or longer-term initiatives, Progent offers short-term supplemental staffing to deal with more generalized services like desktop support, network management, and Help Desk response. On-demand staffing makes it possible for businesses to deal with planned or unplanned peaks in demand for IT services, which may result from situations like company mergers, site relocation, platform migration, paradigm shifts like work-from-home, disaster response, busy seasons, or regulatory changes. Temporary IT staff augmentation can also fill voids caused by the absence of full-time IT personnel because of vacations, health issues, termination, etc.
Advantages of Progent's Temporary Staff Augmentation Program
Progent's temporary supplemental staffing services offer organizations the flexibility to respond to increases in requirements for network services without being saddled with the costs and delays that come with vetting and recruiting reliable technical personnel and without the burden of adding to your full-time head count.
Key aspects of Progent's short-term staffing services include:
Progent's Shared Help Desk Call Center Program
- Fast availability of reliable network pros
- Simple initiation, cessation, and resumption of services
- Seamless extension of your in-house network support staff
- Full reporting of services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues can be handled fast
- Close relationship with a top-level, full-service resource for network support
Progent's shared Call Center service is a specialized on-going staff expansion alternative that allows IT groups to share the work of Help Desk support seamlessly between their in-house IT personnel and Progent's extensive pool of IT support specialists. Working as a seamless supplement of your in-house Call Center, Progent's shared Call Center program is a collaborative service alternative powered by the leading shared PSA tool for streamlining, service calls, generating tickets, assigning responsibility, monitoring progress, and generating documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises network expertise for organizations across the United States. Progentís engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading technology companies. Progent's cybersecurity experts have earned top certifications including CISSP-ISSAP, CISM, and CRISC. Learn more about Progent's certifications.
Progent's Areas of Expertise for Mesa, Arizona Companies
Progent's seasoned team of certified consultants offers Mesa, Arizona companies a broad range of remote consulting and troubleshooting expertise. Practice areas covered under Progent's reseller program for network service providers include:
Contact Progent for Temporary Staff Augmentation for Mesa, Arizona Organizations
To find out more about Progent's short-term staff augmentation services for Mesa, Arizona companies, call 800-993-9400 or visit Contact Progent.