Expanding your remote workforce may have a significant effect on IT infrastructure, security, and corporate processes. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, administer, tune, and troubleshoot IT environments that support at-home workers. Progent can help your Mesa organization to pick the appropriate tools and adhere to leading practices in creating and maintaining a secure virtual ecosystem for telecommuters that promotes teamwork and delivers maximum value. Progent offers support services that go from on demand guidance for helping you over challenging technical bottlenecks to full project management to help you successfully complete business-critical tasks.

Progent can help Mesa, Arizona companies to with any aspect of creating a high-functioning telecommuting ecosystem by providing infrastructure configuration services, VoIP PBX troubleshooting, voice/video conferencing integration, collaboration platform selection and deployment, public cloud connectivity, Call Desk services, security and compliance, backup/restore solutions, and unified management.

Network Infrastructure for Teleworkers
Setting up the network infrastructure needed for an at-home work environment can be particularly complicated if you must accommodate a combination of worker-owned equipment like desktop computers and laptops, routers, and Wi-Fi appliances from an assortment of vendors and with a variety of operating systems and firmware releases. Progent's experience delivering online help for both outdated as well as current IT products in virtual office solutions allows you to make efficient use of your available infrastructure and offers fast access to expertise for making necessary updates. Support services offered by Progent to assist your company to implement a productive work-at-home ecosystem include:

  • Virtual Private Network connectivity allows you to establish a secure tunnel for authorized at-home employees to use IT resources situated at your corporate data center or in a public cloud. Progent's consultants can help you to configure and maintain VPN access between your at-home workforce and your key IT resources by providing online VPN configuration consulting. For organizations using Cisco's ASA security appliances, Progent's Cisco-certified ASA Firewall consultants can help your remote workers to utilize Cisco's AnyConnect software to provide safe VPN connections for a wide range of devices including Microsoft Windows, macOS, iOS, Linux, and Android.
  • Virtual Desktop Infrastructure platforms enable a telecommuter to see and interact with a remote PC's desktop. This technology provides IT managers substantial control over the computing ecosystem of telecommuters and ensures remote users a familiar work experience. Progent's VDI services include Windows Remote Desktop support and Citrix Virtual Apps and Desktops VDI solutions.
  • Routers connect home computer networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewall services. Progent can provide top-tier remote consulting for configuring routers from all major vendors. See router configuration support from Cisco-certified consultants.
  • Home Wireless networks, often supporting an entire household and visitors, are commonly used by telecommuters to connect to their Internet router for work. This can cause performance and security issues. Progent can help businesses to resolve these problems by delivering services like Cisco Aironet integration consulting, Cisco Meraki WiFi installation expertise, and Ubiquiti wireless AP setup assistance.
  • Internet access methods affect the performance and availability of connections between at-home workers and the corporate network. Business-critical applications may require backup Internet access in the event the primary connection fails. Progent offers guidance for selecting service providers, selecting appropriate service offerings, and setting up high-availability Internet connections. See Internet access solutions.

IP Voice Solutions for Teleworkers
Expanding the business PBX environment to accommodate teleworkers is critical to supporting a productive at-home workforce. A broad range of cloud-based VoIP products are used by SMBs to support remote users. Many enterprises depend on Cisco's current or legacy products for VoIP solutions. Progent can assist businesses of any size to design or maintain a telecommuter IP voice service that provides the versatility, transparency and protection required for remote users. Progent's Cisco-certified CCIE Voice experts offer high-level support to help organizations optimize their current Cisco VoIP systems to handle a growing remote workforce.

  • Cisco Unified Communications Manager (Cisco Unified CM) extends advanced IP telephony capabilities to devices such as IP phones, media processing platforms, Voice over IP gateways, and multimedia apps deployed across the network. CUCM manages additional combined media services such as unified messaging, voice/video conferencing, and customer interaction networks. For more information about Progent's Cisco Unified CM or CUCM support, visit Cisco Unified CM consulting services.
  • Cisco CallManager is Cisco's earlier call-processing agent and has been replaced by Cisco Unified CM or CUCM. Progent can help your company to maintain your current CallManager deployment or migrate efficiently to Cisco's modern IP telephony products. For details about Progent's expertise for CallManager and Cisco's other legacy IP voice products, visit CallManager consulting services.
  • Cisco IP Gateways enable integration with PSTN networks and with clients working outside the corporate firewall like telecommuters. Progent offers consulting expertise for Cisco's earlier generation IP gateways like the UC520, UC540 and UC560 product lines and for current Cisco SIP gateways. See Cisco Session Initiation Protocol (SIP) gateway integration consulting.
  • Other VoIP Platforms supported by Progent include Vonage, Intermedia Unite and 8x8. Progent can help you to update your WAN infrastructure to work with these solutions and deliver on-demand deployment and troubleshooting expertise.

Video Conferencing for Teleworkers
A broad range of video conferencing products from major vendors support virtual discussions, video and voice conferencing, chat sessions, and content sharing for both local users and at-home workers. Many companies use multiple conferencing products to meet the needs of their different partners and customers. Progent can help you to manage your existing conferencing environment and enhance the engagement of your at-home employees.

  • Skype for Business is Microsoft's leading unified communications product that enables real-time presence, instant messaging, voice and video calling and conferencing plus the seamless integration of these functions within Office desktop and Microsoft 365 applications such as PowerPoint, Word, and Excel. Progent offers the expertise of Microsoft-certified specialists who can help your company to set up and manage Skype for Business clients to accommodate your at-home workforce. For details about Progent's consulting services for Skype for Business, visit Skype for Business consulting services.
  • FaceTime is Apple's multiuser video calling platform for iOS, iPadOS, iPod and macOS devices. FaceTime runs on Wi-Fi or cellular Internet connections. Later versions of FaceTime support as many as 32 concurrent users for video sessions. To learn more about Progent's consulting expertise for Apple FaceTime, refer to Progent's FaceTime configuration expertise.
  • Webex Meeting Center provides remote conferencing for most computing devices. Delivered through Cisco's Webex Cloud, Webex capabilities include sharing discrete content or computer screens, presentations that embed rich media including Microsoft PowerPoint, network-based capture, plus revision and playback for future reference. To learn more about Progent's support services for Webex as well as for additional IP video products from Cisco, visit Progent's Webex Meeting Center support services.
  • Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and information with features that include video conferencing, persistent threaded chat, plus data sharing. To learn more about Progent's consulting services for Microsoft Teams as well as for other Microsoft 365 products, visit Progent's Microsoft Teams consulting services.
  • Additional Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can deliver integration and debugging expertise for these conferencing platforms and help your business to optimize your WAN infrastructure to host them.

Microsoft Integrated Collaboration Platforms for Remote Workers
Microsoft's collaboration platforms are closely integrated with Microsoft's popular Microsoft Office and Microsoft 365 suites, offering a rich environment of productivity apps that create a consistent user interface for sharing data and ideas across multiple sites and on a broad selection of endpoints. Progent has provided remote consulting support for Microsoft SharePoint and Exchange since their first releases and can assist businesses to configure these flagship collaboration platforms to optimize the effectiveness of your at-home workers.

SharePoint Deployment Experts for Remote WorkersSharePoint utilizes web entities to promote collaboration and knowledge sharing by offering policy-driven delivery of content, workflow, and tools for looking through enterprise-wide business data. SharePoint enables you to build secure web portals that enables remote workforce to view and edit consolidated business intelligence via Intranets (Wikis), Blogs, social web sites, and Web Parts. For details about Progent's SharePoint consulting expertise, see SharePoint configuration and development consulting.

Exchange Integration Consultants for At-Home WorkersExchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting services, refer to planning and configuration consulting services for Exchange Server.

Onedrive Deployment Consultants for At-Home WorkersOneDrive is Microsoft's collaborative cloud file hosting and synchronization service, comparable to GoogleDrive. Remote users can save files to OneDrive, and co-workers can retrieve them safely via a web browser. Provided with Office and Microsoft 365, OneDrive allows home workers to jointly author files. Revisions created offline are automatically uploaded when you reconnect to the Internet. To learn about Progent's consulting services for OneDrive, visit Onedrive configuration consulting.

Public Cloud Integration for Teleworkers
Progent offers fast and affordable online assistance for helping businesses to build, manage and troubleshoot cohesive network architectures that combine physical data centers, teleworkers, branches, and cloud resources. Progent offers expertise for all types of public cloud service delivery including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service. Progent can help remote workers resolve issues with cloud access, authentication, and cybersecurity.

Azure Integration Services for TelecommutersMicrosoft Azure is a popular platform for cloud services that enables you to utilize IT infrastructure, virtual servers, and key applications running on Microsoft's massive cloud. Microsoft Azure includes more than 100 services services such as hosting for Windows and Linux-powered virtual machines, on-demand cloud storage, messaging, app development with Visual Studio, and data backup. Progent can help your organization to set up virtual machines on Azure Virtual Machines, integrate storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and recovery systems with Azure Backup. Progent can also help you establish secure connections to Azure services for telecommuters by setting up and debugging firewall appliances and VPN tunnels. To learn about Progent's consulting expertise for Microsoft Azure, go to Microsoft Azure consulting.

Microsoft 365 Integration Services for At-Home WorkersMicrosoft 365, formerly called Office 365, is Microsoft's popular family of client productivity software and cloud-based services available by subscription. Microsoft applications and services are provided in a variety of bundles designed for customers ranging from students and small offices to large enterprises. Progent offers fast and easy online access to experts knowledgeable about Microsoft 365-compatible endpoint devices running Windows, Mac, iOS, and Google Android technology. Progent can help you to evaluate the numerous subscription bundles offered with Microsoft 365 and configure 365 apps for your telecommuters in a way that delivers top business value. To find out about Progent's consulting services for Microsoft 365, see Microsoft 365 integration expertise.

Microsoft 365 Exchange Online Integration Services for At-Home WorkersExchange Online is among the most popular applications in the Microsoft 365 product suite. Exchange Online provides the benefits of reduced costs for physical infrastructure, simplified management, dynamic scaling, high reliability, and other benefits associated with public clouds. Microsoft has engineered Exchange Online to operate smoothly with local Exchange environments, enabling customers to create hybrid networks. Progent's Exchange consultants can provide as-needed assistance to get you through challenging technical bottlenecks and also offer comprehensive project management outsourcing to make sure your telecommuters have convenient and secure access to your Microsoft 365 Exchange Online environment. For information Progent's support services for Exchange Online, go to Exchange Online integration and troubleshooting expertise.

Amazon AWS Integration Services for TeleworkersAmazon AWS is a pioneer in the public cloud computing arena and is the world's top provider of cloud services. Progent can provide quick and economical online contact with cloud integration experts who can assist your business to design, implement, manage, and debug hybrid information networks that incorporate Amazon AWS cloud-based services with on-premises data centers and with other popular cloud platforms like Azure. Progent also offers access to Cisco-certified CCIE networking consultants to help you to build a high-uptime network model to make sure your users have a consistent computing experience regardless of whether they are working from your main office, a remote branch, from home, or on the road. For details about Progent's support services for Amazon AWS, refer to Amazon AWS integration support.

Google Cloud Integration for TelecommutersGoogle Cloud (GCP) is a popular set of public cloud services that provides Infrastructure-as-a-Service and Platform-as-a-Service (PaaS) products. Progent's Microsoft, Linux, and Cisco experts can help your business to scale your existing IT resources with the Google Cloud Platform, and Progent's DBA experts can help you make your key apps cloud friendly so your remote workers can benefit fully from Google Cloud services. Progent's consultants can assist you to set up virtual machines on Google Cloud Compute Engine, plan a cost-effective storage solution with Google Cloud Storage, and streamline access control for remote workers with Google Cloud Identity. Progent's experts can also assist your business to utilize GCP's management technology to administer and monitor your Google Cloud environment. For details, see Google Cloud Platform integration services.

Help Desk Services for Teleworkers
A fast, company-wide changeover to a from-home business model, which might be driven by an epidemic or as a component of a disaster recovery/business continuity plan, can overwhelm even the most efficient internal Call Center. Progent's Help Desk Call Center services allow businesses to outsource or supplement their Call Desk by using Progent's online Technical Response Center services.

  • Progent's Standard Call Center support services leverage Progent's extensive network of online IT support specialists along with world-class ticketing and tracking software to offer an economical, modern Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that addresses all aspects of remote Level 1 desktop technical support from help requests to ticket creation, screen sharing, issue resolution, and reporting. A web-based User's Service Portal enables teleworkers to check or edit their current trouble tickets, enter information, and upload screen captures or relevant files. Desktop support services are delivered at a substantial discount off Progent's ordinary Level 1 desktop support charges, and Progent makes available optional rapid escalation to Level 2 and Level 3 IT specialists to resolve complex problems. To learn more, visit Progent's Standard Helpdesk Services outsourcing for small businesses.
  • Progent's Help Desk Call Center Augmentation Service enables your business to expand your existing Call Center team by sharing delivery of Help Desk support seamlessly between your in-house IT support organization and Progent's nationwide team of PC support technicians and subject matter experts. Progent's co-managed Call Center service uses a co-sourcing support model utilizing the leading PSA platform for managing service requests and ticketing, assigning responsibility, monitoring progress, and producing reports. For information about how Progent's Support Desk Supplementation Services can help your company to deliver world-class technical support to your telecommuters, visit Progent's Help Desk Call Center augmentation Services.

Security for At-Home Workers
Work-from-Home (WFH) staff members typically utilize their own computers and usually operate in an unsecured physical area. This situation multiplies their vulnerability to malware attacks and requires judicious deployment of corporate firewalls, AV tools, MFA-based identity verification, remote monitoring, thorough end-user education, and the development of security policies based on best practices. Progent's seasoned roster of cybersecurity solutions consultants can assist your business to plan, implement and maintain an effective security solution that guards critical IT resources in environments that include telecommuters.

Firewall Integration Services for At-Home WorkersFirewalls allow companies to build a network environment that can be safely accessed by on-premises users and by an at-home workforce, mobile workers, suppliers, customers, and other stakeholders. Modern firewall appliances allow you to configure and control different permissions to various groups of users and to scale your network and adjust your security as your business evolves and as cyber threats become more sophisticated. Progent supports both new and legacy security devices from all leading manufacturers including Cisco, Palo Alto Networks, WatchGuard, Juniper, SonicWall and Fortinet. To learn more about Progent's firewall integration services, refer to firewall support services.

Remote Security Monitoring and Management Services for At-Home WorkersOnline Endpoint Monitoring makes it possible to track the various computers used by teleworkers and either reject or spot and respond to modern threats like ransomware. With ProSight Active Security Monitoring services, a small-footprint software agent is installed on each protected endpoint, watching all activity and using state-of-the-art machine learning and full execution context from SentinelOne to identify new threats before they can spread. When a cyberattack is spotted, ProSight ASM instantly disconnects the impacted endpoint from the corporate network to quarantine the threat. Since the ProSight ASM agent is autonomous, endpoints remain secure even when they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. For more information about ProSight ASM, see remote endpoint monitoring for telecommuters.

Two-factor Authentication (2FA) Services for TelecommutersProgent's Duo MFA service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, when you sign into a protected application and give your password you are requested to confirm your identity via a unit that only you possess and that uses a different network channel. A broad selection of out-of-band devices can be utilized as this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You may register several verification devices. To find out more about Duo two-factor identity authentication services, visit Duo MFA two-factor authentication services for at-home workers.

Security Audit Services for At-Home WorkersSecurity Audits can assess the vulnerability of your network to all classes of external and internal security attacks for an environment that incorporates teleworkers. Progent can deploy remote, automated security inventory software for quickly and affordably uncovering a broad range of security holes that can be found over the Internet. Progent's endpoint security audit consulting services, which can be managed by network security experts with advanced certifications including CISM, CISSP, and GIAC, can help your company to audit your operations and policies and assess your network infrastructure to allow you to design the highest level of protection for your teleworkers.

Download White Paper: Securing a Work-From-Home (WFH) Network
To view or download a white paper about critical things to concentrate on for protecting an IT environment that includes telecommuters, click:
Securing a Work-From-Home (WFH) Network White Paper. (PDF - 2.4 MB)

Data Protection for Teleworkers
The field of Data Protection covers backing up and recovering critical information so as to prevent data loss and minimize recovery time and effort in case of storage system problems due to equipment breakdowns, programming glitches, human error, malware, or any other reason. Reliable data protection strategies can be especially difficult to design and manage in hybrid networks that combine private data centers, cloud resources, and at-home workers.

  • Backup/Recovery strategies for remote workers must cover diverse types of user-owned endpoint devices. Progent offers fast remote access to consultants familiar with a broad array of products for protection Windows, Apple and Linux/UNIX servers and desktops as well as laptops, iOS and Android tablets and smartphones. Popular backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Retrospect, and Time Machine. To protect data distributed throughout a wide area network, Progent can provide ProSight Data Protection Services, a managed backup/recovery subscription service that utilizes cloud storage and includes granular recovery and centralized management.
  • Disaster Recovery/Business Continuity (DR/BC) plans often anticipate scenarios that require a rapid changeover to a work-at-home environment. Progent's expert disaster recovery preparedness consultants and business continuity planning consultants can help you to create, document and validate a DR/BC strategy that includes the logistics of moving to an at-home workforce.

Unified Management for an At-Home Workforce
Microsoft has rebranded and rebundled its endpoint management products under the name Microsoft Endpoint Manager, which includes Intune for cloud-based management of remote devices and Configuration Manager for managing local endpoints. Microsoft Endpoint Manager offers a unified platform for protecting corporate information by managing on-premises, mobile, and home-based endpoint devices.

Microsoft Intune
Intune is part of Microsoft's Endpoint Management family that also features Configuration Manager. Intune is a cloud-based service for managing and securing remote devices and software. Managed endpoint devices can be personally owned or business owned. Network admins managing the endpoint computers of telecommuters can use Intune to provision and authenticate apps on managed devices, push updates and certificates, set up policies for permission to access information and networks, manage passwords, establish VPN connections, determine how teleworkers share data, set up threat protection, ensure compliance, and delete corporate data from missing, stolen or deactivated devices. Intune runs with iOS/iPadOS, Google Android, Windows, and macOS endpoints. For details about Intune and to find out how Progent can assist you to use Microsoft's Endpoint Management to manage the devices of your at-home workforce, go to Intune mobile endpoint management experts.

VMware Workspace ONE
VMware Workspace ONE is a feature-rich unified Mobile Device Management platform that helps network managers to keep remote endpoints up to date and protected. Workspace ONE uses VMware AirWatch for centralized endpoint administration plus VMware's Horizon virtual software delivery technology for identity control, application management, and configuration management of endpoint devices. Workspace ONE operates with endpoints based on Windows 10, macOS, Apple iOS, Google Android, Chrome OS, or popular distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud-based service or as an on-site deployment through a one-time purchase. Key capabilities of VMware Workspace ONE include rapid remote provisioning of out-of-the-box laptops, immediate onboarding of new employees, policy setting and enforcement for all categories of devices, unifies reporting and analytics, an email encryption gateway, and seamless integration with Microsoft applications and cloud services. For information about Progent's support for VMware Workspace ONE, see VMware Workspace ONE remote endpoint management consultants.

Contact Progent for Telecommuter Support Services
To contact Progent about building and maintaining an efficient telecommuter environment for your Mesa, Arizona company, phone 1-800-993-9400 or visit Contact Progent.