Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Mesa
Progent's consulting support for network service organizations in Mesa Arizona enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support under your own branding as a seamless extension of your regular IT support team. This can help you add to your client base, fill out your service offerings, create happy customers, and improve your profits.
Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have worked as seamless supplements to the IT groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT support practice, and Progent's transparency helps you elevate and protect your branding.
Progent is an IT support company with 20 years of experience providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any independent computer support firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)
Using Progent's Services Under Your Branding
Progent's consulting program for network service organizations offers seamless resale to your clients of world-class services. Progent invoices you directly and performs under your instructions to provide your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 technical support.
Help Desk and Ticketing Services for Network Service Organizations
Ticketing is fundamental to an efficient service desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but also difficult to set up and maintain. Small or niche IT service firms rarely have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT support firms an economical way to keep their company branding while delivering their clients responsive desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.
Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The features available with Progent's Call Center and ticketing solution enable your IT service firm to increase your support workload, the diversity of technologies your business can take on, the number of geographies you can service, and your overall availability.
Key features of Progent's Help Desk and ticketing program for IT service firms include:
Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service providers allows you to act as a sole source for practically all technical expertise your customers may need. You can grow your team and strategic IT skills steadily without being forced to say no to opportunities due to a lack of expertise or the absence of bandwidth.
Key aspects of Progent's Reseller Program for IT Service Firms include:
Progent's Practice Areas for Mesa, Arizona Companies
Progent's veteran roster of certified consultants can provide Mesa, Arizona companies a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service firms include:
Find Out More Details About Progent's Consulting Program for IT Service Organizations in Mesa, Arizona For additional information about Progent's reseller program for IT service organizations in Mesa, Arizona, call 1-800-993-9400 or visit Contact Progent.