Progent's Consulting, Help Desk, and Ticketing Support for IT Service Providers in Mesa
ProgentProgent's consulting support for network service organizations in Mesa Arizona enables you to offer your clients Progent's consulting expertise and Help Desk Call Center support under your own branding as a seamless extension of your regular IT support team. This can help you add to your client base, fill out your service offerings, create happy customers, and improve your profits.

Progent's team of network infrastructure experts, PC integration and troubleshooting technicians, IT admins, and cybersecurity consultants have worked as seamless supplements to the IT groups of some of the country's biggest IT service firms. Progent's breadth and depth of expertise allows you to widen the capabilities of your IT support practice, and Progent's transparency helps you elevate and protect your branding.

Progent is an IT support company with 20 years of experience providing remote expertise to small and mid-size businesses. Progent is a Microsoft Partner and maintains one of the largest teams of Cisco CCIE network experts of any independent computer support firm in the world. Progent has provided online technical assistance and consulting to customers in every state in the country. (Check out recommendations from Progent's clients.)

Using Progent's Services Under Your Branding
Progent's consulting program for network service organizations offers seamless resale to your clients of world-class services. Progent invoices you directly and performs under your instructions to provide your clients support services under your brand. Also, Progent offers a low-cost Extended Hours Support Program for customers who require 24x7 technical support.

Help Desk and Ticketing Services for Network Service Organizations
Ticketing is fundamental to an efficient service desk. But enterprise-grade ticketing platforms are not only costly to license and staff, but also difficult to set up and maintain. Small or niche IT service firms rarely have the required financial or human resources. Progent's Service Desk and ticketing solution offers IT support firms an economical way to keep their company branding while delivering their clients responsive desktop support services backed by a best-of-breed ticketing system and reinforced by rapid escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Program for IT Service Firms
Progent's Call Center and ticketing solution for IT service companies takes advantage of Progent's investments in highly scalable ticketing software, an online desktop support staff, and a group of geographically distributed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish communications with your current ticketing system. The features available with Progent's Call Center and ticketing solution enable your IT service firm to increase your support workload, the diversity of technologies your business can take on, the number of geographies you can service, and your overall availability.

Key features of Progent's Help Desk and ticketing program for IT service firms include:

  • Progent's remote desktop support group provides Level 1 end user support with 1-hour service level agreement (SLA) to begin work during normal business hours.
  • Normal support times are 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended hours support is offered at additional cost.
  • Optional onsite service in major metro areas is available throughout the country at additional cost.
  • You keep complete control of your customers and invoicing.
  • Your clients enter incident reports using your custom branded web portal, an 800 number, or by directing a request to your assigned email address.
  • Every end user request automatically becomes an open request in the ticket system.
  • Service tickets can be tracked and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 problems to Progent's or to your subject matter experts.
To see additional details on Progent's Help Desk and ticketing outsourcing solution, see Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Organizations
Progent's consulting expertise for network service providers allows you to act as a sole source for practically all technical expertise your customers may need. You can grow your team and strategic IT skills steadily without being forced to say no to opportunities due to a lack of expertise or the absence of bandwidth.

Key aspects of Progent's Reseller Program for IT Service Firms include:

  • Transparent Support: Progent acts as a seamless supplement to your internal support team, responding to your management, and bills your firm rather than your customer.
  • Granular Billing: Progent bills on a per-minute basis to reign in costs.
  • Detailed Documentation: Progent utilizes an enterprise-class service reporting system to make sure all IT services delivered are thoroughly described. This allows support group to shift service assignments to in-house personnel when you have sufficient people and relevant skill sets.
Key benefits of Progent's Reseller Program for IT Service Providers include:
  • Safely Expand Your IT Support Practice: You can easily and safely accept additional jobs outside your main fields of expertise and serve additional geographies without the risks associated with expanding your head count too rapidly.
  • Re-enforce Your Brand: You can improve your positioning as a full-spectrum IT support provider by offering more services to more customers using your own company name.
  • Add to Your IT Support Portfolio: Progent offers world-class support in a broad array of technologies and can be a dependable resource for growing your IT support operations.
  • Rapid Escalation: With a large roster of top-level technology experts available, Progent can escalate rapidly from Tier 1 to Tier 3 services so even the toughest problems can be handled promptly.
  • Keep Your Clients Happy: Happy customers stick. By teaming with Progent, you can keep delivering solutions without ever forcing clients to seek help from other support firms.
  • Online Technical Support Experts: For 20 years, Progent has provided remote IT support ranging from Help Desk support to advanced consulting. Effective remote service saves money and produces quick results.
  • Top Certifications: Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Learn more about Progent's certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support expertise under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Mesa, Arizona Companies
Progent's veteran roster of certified consultants can provide Mesa, Arizona companies a wide range of remote technical guidance and troubleshooting expertise. Areas of expertise covered under Progent's consulting program for network service firms include:

Find Out More Details About Progent's Consulting Program for IT Service Organizations in Mesa, Arizona
For additional information about Progent's reseller program for IT service organizations in Mesa, Arizona, call 1-800-993-9400 or visit Contact Progent.