Progent's Consulting, Help Desk Call Center, and Ticketing Support for IT Service Organizations in Miami
ProgentProgent's consulting services for network service organizations in Miami Florida enables you to provide your clients Progent's consulting expertise and Help Desk Call Center support with your brand as a transparent supplement to your regular IT support group. This can put you on the fast track to grow your client base, fill out your service offerings, create happy clients, and improve your profits.

Progent's nationwide roster of network infrastructure experts, desktop integration and troubleshooting specialists, IT administrators, and cybersecurity professionals have worked as seamless supplements to the support groups of some of the world's largest IT service firms. Progent's breadth and depth of expertise allows you to widen the scope of your IT support practice, and Progent's transparency lets you promote and protect your branding.

Progent is a network support firm with two decades of background delivering remote expertise to small and mid-size companies. Progent is a Microsoft Partner and has one of the biggest groups of Cisco-certified CCIE network infrastructure engineers of any private IT services firm in the world. Progent has provided remote IT assistance and consulting to customers in every state in the U.S. (See recommendations from Progent's customers.)

Providing Progent's Support Services With Your Own Brand
Progent's reseller program for network service firms offers transparent resale to your customers of world-class IT services. Progent bills your firm directly and works under your instructions to deliver your customers consulting and support services under your branding. In addition, Progent has an affordable Off-hours Support Service for clients who need access to 24x7 support.

Help Desk Call Center and Ticketing for Network Service Organizations
Ticketing is fundamental to a successful Help Desk. But full-featured ticketing platforms are not just expensive to acquire and staff, but challenging to configure and manage. Small or niche IT support companies do not have the necessary financial or human resources. Progent's Call Center and ticketing program offers IT support firms an affordable way to keep their custom branding while providing their clients world-class desktop support services backed by an advanced ticketing system and supplemented by fast escalation to high-level experts.

Features of Progent's Help Desk and Ticketing Solution for IT Service Providers
Progent's Service Desk and ticketing program for IT support companies takes advantage of Progent's sizable investments in highly scalable ticketing software, an online desktop services team, and a network of geographically distributed subject matter experts (SMEs). You can use Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing system. The features offered with Progent's Help Desk and ticketing program allow your IT service firm to expand your physical and virtual support volume, the range of technical issues your firm can take on, the number of geographies you can service, and your hours of availability.

Important features of Progent's Help Desk and ticketing program for IT service companies include:

  • Progent's online desktop support team delivers Level 1 end user assistance with 1-hour service level agreement to commence work during standard business hours.
  • Standard service times are from 5am to 7pm Pacific Standard Time (PST), five days per week.
  • Extended support is available at additional cost.
  • Optional on-premises support in larger metros is available throughout the country at additional cost.
  • You keep full control of your customers and billing.
  • Your clients enter requests via your branded web portal, an 800 number, or by sending a message to your specified mailbox.
  • Every customer request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated remotely while they are active.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your subject matter experts.
To see more information on Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting for Network Service Firms
Progent's consulting for IT service firms allows your support team to become a single source for practically all technical expertise your customers may require. You can grow your team and strategic in-house competencies at your own pace without having to decline opportunities owing to a lack of expertise or the absence of personnel.

Important features of Progent's Reseller Program for IT Service Firms include:

  • Transparent Service Delivery: Progent acts as a transparent supplement to your in-house support team, responding to your direction, and invoices you rather than your customer.
  • By-the-Minute Billing: Progent charges on a per-minute basis to minimize expenses.
  • Detailed Service Documentation: Progent uses an enterprise-class service reporting platform to ensure that all services delivered are fully described. This makes it easy for you to shift service responsibilities to in-house personnel when you have enough people and relevant skill sets.
Major advantages of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your Service Practice: You can easily and efficiently accept more jobs beyond your core areas of excellence and serve additional geographies without assuming the risks associated with expanding your head count too rapidly.
  • Strengthen Your Name: You can improve your positioning as a comprehensive IT support provider by offering more solutions to more customers under your own company name.
  • Flesh Out Your IT Support Portfolio: Progent offers world-class expertise in a wide array of technologies and can act as a dependable resource for expanding your IT support operations.
  • Rapid Escalation: With a sizable roster of senior consultants available, Progent can transition quickly from Tier 1 to Tier 3 support so even the toughest problems can be handled promptly.
  • Keep Your Customers Happy: Satisfied customers keep coming back. By joining with Progent, you can continue making your customers successful without ever forcing clients to seek expertise from other support firms.
  • Remote Technical Support Professionals: For 20 years, Progent has provided remote IT support ranging from Call Center support to advanced consulting. Efficient remote service cuts costs and produces fast results.
  • Major Industry Certifications: Progent's engineers hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other technology leaders. Progent's security and compliance experts have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Learn more about Progent's technology certifications.
To read or download a printable PDF datasheet about Progent's program for reselling Progent's IT support under your own name, download Progent's Reseller Program for IT Service Providers.

Progent's Practice Areas for Miami, Florida Businesses
Progent's seasoned roster of certified consultants can provide Miami, Florida organizations a wide array of online consulting and troubleshooting services. Areas of expertise covered under Progent's consulting program for network service organizations include:

Learn More Details About Progent's Reseller Support for Network Service Providers in Miami, Florida
To learn additional details about Progent's reseller program for IT service firms in Miami, Florida, call 1-800-993-9400 or refer to Contact Progent.