Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Senior Ransomware Engineer
Ransomware 24x7 Hot LineRansomware requires time to work its way across a network. Because of this, ransomware attacks are typically unleashed on weekends and at night, when IT personnel are likely to be slower to recognize a break-in and are less able to organize a quick and forceful response. The more lateral movement ransomware is able to manage inside a target's network, the longer it will require to restore basic IT services and damaged files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to help organizations to complete the urgent first step in mitigating a ransomware attack by putting out the fire. Progent's remote ransomware engineers can assist organizations in the Miami metro area to locate and quarantine infected devices and guard clean resources from being penetrated.

If your system has been penetrated by any version of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Offered in Miami
Current strains of ransomware such as Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any accessible backups. Files synched to the cloud can also be impacted. For a poorly defended network, this can make automated restoration nearly impossible and effectively knocks the datacenter back to the beginning. Threat Actors (TAs), the hackers behind a ransomware attack, demand a settlement fee for the decryptors needed to unlock encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs demand an extra ransom in exchange for not posting this information or selling it. Even if you are able to rollback your system to a tolerable date in time, exfiltration can pose a big problem depending on the nature of the downloaded data.

The restoration work subsequent to ransomware penetration has several distinct phases, most of which can be performed concurrently if the response team has enough people with the required skill sets.

  • Containment: This time-critical initial response involves arresting the sideways spread of the attack within your IT system. The longer a ransomware attack is allowed to run unchecked, the longer and more costly the restoration process. Because of this, Progent maintains a 24x7 Ransomware Hotline monitored by veteran ransomware response experts. Containment processes consist of isolating affected endpoint devices from the network to block the spread, documenting the environment, and protecting entry points.
  • Operational continuity: This involves bringing back the network to a basic acceptable level of functionality with the least delay. This effort is typically at the highest level of urgency for the victims of the ransomware attack, who often see it as a life-or-death issue for their business. This project also demands the broadest array of IT skills that cover domain controllers, DHCP servers, physical and virtual servers, desktops, laptops and smart phones, databases, office and mission-critical apps, network topology, and protected endpoint access. Progent's ransomware recovery team uses advanced collaboration tools to coordinate the complex restoration effort. Progent understands the importance of working rapidly, continuously, and in unison with a customer's managers and network support group to prioritize activity and to get essential resources on line again as fast as feasible.
  • Data recovery: The effort necessary to restore data impacted by a ransomware attack varies according to the condition of the network, how many files are encrypted, and what restore methods are required. Ransomware assaults can take down pivotal databases which, if not gracefully closed, may need to be reconstructed from the beginning. This can include DNS and Active Directory databases. Exchange and SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications are powered by Microsoft SQL Server. Often some detective work may be needed to find clean data. For instance, undamaged OST files (Outlook Email Offline Folder Files) may exist on employees' PCs and laptops that were off line during the attack. Progent's ProSight Data Protection Services utilize Altaro VM Backup tools to defend against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including root users.
  • Deploying advanced antivirus/ransomware defense: Progent's Active Security Monitoring utilizes SentinelOne's behavioral analysis technology to give small and medium-sized companies the advantages of the identical anti-virus tools deployed by some of the world's biggest corporations such as Walmart, Citi, and Salesforce. By providing in-line malware blocking, detection, mitigation, repair and analysis in one integrated platform, Progent's ASM lowers total cost of ownership, simplifies administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine built into in Progent's ProSight Active Security Monitoring was listed by Gartner Group as the "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Find out about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with threat actors. This calls for working closely with the ransomware victim and the insurance carrier, if any. Activities include determining the kind of ransomware used in the assault; identifying and making contact with the hacker persona; verifying decryption capabilities; budgeting a settlement with the victim and the insurance carrier; establishing a settlement amount and timeline with the TA; confirming adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency disbursement to the TA; receiving, learning, and using the decryption tool; troubleshooting failed files; building a pristine environment; remapping and connecting drives to reflect precisely their pre-encryption state; and reprovisioning physical and virtual devices and services.
  • Forensic analysis: This activity involves discovering the ransomware attack's progress throughout the targeted network from beginning to end. This audit trail of how a ransomware attack progressed through the network assists you to evaluate the impact and brings to light vulnerabilities in rules or work habits that need to be rectified to prevent future break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory, DNS, routers, firewalls, scheduled tasks, and core Windows systems to detect anomalies. Forensic analysis is commonly assigned a high priority by the insurance provider. Since forensics can take time, it is critical that other key activities like operational resumption are pursued concurrently. Progent maintains a large roster of information technology and cybersecurity experts with the skills needed to carry out activities for containment, business continuity, and data recovery without interfering with forensics.
Progent's Background
Progent has provided remote and on-premises IT services throughout the U.S. for more than two decades and has been awarded Microsoft's Partner certification in the Datacenter and Cloud Productivity practice areas. Progent's team of SMEs includes consultants who have been awarded high-level certifications in core technologies such as Cisco networking, VMware virtualization, and major Linux distros. Progent's data security consultants have earned prestigious certifications including CISM, CISSP, CRISC, and CMMC 2.0. (Refer to Progent's certifications). Progent also offers guidance in financial management and ERP application software. This scope of skills gives Progent the ability to identify and integrate the surviving parts of your IT environment after a ransomware intrusion and rebuild them rapidly into a functioning network. Progent has collaborated with leading cyber insurance providers including Chubb to assist organizations clean up after ransomware assaults.

Contact Progent for Ransomware Cleanup Consulting in Miami
For ransomware system recovery expertise in the Miami area, call Progent at 800-462-8800 or see Contact Progent.



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