For small office computer networks located throughout the state of Michigan, Progent's Microsoft authorized technical experts can provide phone help and remote troubleshooting to fix your computer system issues quickly and cost effectively. Progent has acquired enterprise-level skills, software tools, and support knowledge bases to troubleshoot and resolve computer network problems while avoiding the cost and delays associated with on-site service visits.
If your Michigan organization is situated outside of the larger metropolitan areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your nearby computer network support options may be limited in technical capability, or unavailable during urgent situations. This results in a computer network that is unstable or causing productivity loss due to technical problems persisting for too long. Progentís staff of seasoned network consultants average more than ten years of real-world industry experience, in the trenches of network systems support, performing a large range of technical tasks for a extensive range of clients. This means you get not just the technical competency needed for the job, but an expert with proven methods for applying those skills to deliver efficient network solutions.
Temporary CIO Services
Progent can provide organizations with an IT management professional who can serve as a part-time Chief Information Officer. This veteran technology executive can provide strategic direction to assist you to integrate sensible technology to enhance business operations so they align better with your corporate goals. Your business can develop and implement a well thought out information technology plan without absorbing the cost of a full-time Chief Information Officer. Key services Progent's part-time CIO can perform include growth strategies, rationalizing technology budgets, creating models for ROI, analyzing business processes, negotiating with suppliers, defining security and compliance policies, business impact analysis, automating data center administration, patch tracking, network asset documentation control, and business continuity planning.
Easy Engagement and Pricing Model
Progent's simplified by-the-minute billing model has no complicated contracts, retainers or hidden charges. Many other support companies have minimum charges or other extra charges that drive up support costs. For remote support from Progent during normal working hours, you only pay for the actual time spent resolving your issue. If it only requires ten minutes to resolve your problem, then you are only billed for ten minutes. For advance scheduled onsite service work booked more than twenty-four hours in advance, you are charged exclusively for the time when Progent's expert is actually on premises working on your problems. Just Progent's value priced by-the-minute rate. For emergency same-day onsite service calls, you may be charged for our engineerís travel time, but not a higher emergency rate. Because Progent has a large pool of engineers located throughout the entire San Francisco Bay Area service territory, an available consultant is typically near to help. Progent can also offer onsite support to the majority of zip codes in the U.S. within 24 hours of answering a service call. Progent's remote support group has provided assistance to small companies in every state in the U.S (See Progent's customer testimonials.)
The Progent Test and Design Lab at the Herakles/Quality Technology Services Data Center
The Progent Test and Training Lab at the QTS Internet Data Center in Sacramento, California can be used for piloting line-of-business applications, developing cost-effective migration procedures, evaluating and tuning performance, planning or verifying business continuity solutions, resolving compatibility issues, and building training systems for new technologies. For Progent clients without adequate internal resources to assemble proper pilot environments, Progent's Test and Training Lab reduces capital costs and engineering risk and helps keep vital IT initiatives on schedule.
Unified Communications Manager and Cisco Unified CM Express Consulting
Cisco Unified Communications Manager (CUCM or Unified CM), previously known as CallManager, functions as the core of Cisco's communications and collaboration portfolio. Unified Communications Manager and Unified Communications Manager Express (CME) provide a modern IP-PBX by integrating tightly with unified messaging applications like Unified CM IM and Presence Service with Jabber support, Cisco Unity Express for voicemail management, Mobile Connect for Single Number Reach (SNR), and Cisco Unified Contact Center Enterprise for building a highly automated customer contact solution. Progent's Cisco-certified Cisco Unified CM experts can help with any facet of CUCM support and troubleshooting in areas such as integrating Cisco Voice over IP phones and desktop video phones, designing dial plans, integrating SIP PSTN trunks and CUBE internetworking, deploying ISR routers with CUBE support, creating Cisco UCS server failover systems for high availability, and integration with Exchange and Skype for Business.
Progent's Consulting, Development and Training Support for Microsoft Office Excel and Microsoft Office 365 Excel
Progent's certified Office Excel and Office 365 Excel consultants offer a wide range of remote support services to help your organization to plan, program, test, deploy, administer, and debug business applications powered by any release of Microsoft Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can assist you to migrate your current Excel applications to the newest versions of Excel, integrate Excel with Apple iOS and Android smart phones and tablets, and fix compatibility problems between different versions of Excel. Progent can provide on-demand help to clients who need a quick solution to a specific problem related to Excel and Progent can also provide comprehensive project management services for upgrading or creating line-of-business application software built on Excel. Progent's affordable webinar training for Excel can be custom tailored to meet the needs of individuals or groups.
Common Examples of Online Support Services Available from Progent for Cisco Routers
Some of the common online Cisco router support services available from Progent's certified Cisco experts are configuring domain name, IP addressing, routing tables, NTP, security logon banner and user accounts; setting up HSRP, aggregate routing, BGP to EIGRP redistribution, and static route injection into OSPF; reviewing BGP peering arrangements, routing maps, and BGP peering arrangements; upgrading router's IOS image; validating failover; resolving VPN problems; creating a network diagram and documenting router setup; plus security and disaster recovery strategy.
Eliminate Dependence on Freelance Consultants
By developing a relationship with a full-service network support firm such as Progent as opposed to an individual freelance consultant, you are assured timely availability of capable professionals whenever you need them. You do not have to worry that sickness, training, vacations, or conflicting priorities with other customers will leave you without support during an emergency.
ProSight Data Protection Services Managed Backup
Progent's ProSight Data Protection Services cloud backup and disaster recovery provides small and medium-sized organizations a low cost and fully managed solution for secure backup/disaster recovery (BDR). For a low monthly price, ProSight Data Protection Services automates and monitors your backup activities and allows rapid restoration of critical data, applications and VMs that have become unavailable or damaged due to hardware failures, software glitches, disasters, human mistakes, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images/, as well as Hyper-V and VMware virtual machine images/. Critical data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup specialists can deliver world-class expertise to configure ProSight DPS to to comply with government and industry regulatory requirements like HIPPA, FINRA, and PCI and, when needed, can help you to recover your business-critical data. Learn about the entire ProSight portfolio of value-priced managed services for small and mid-size organizations.
Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to design and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless network optimized for your facilities, offering your business a WLAN that delivers the coverage, performance, capacity, Quality of Service, security, and roaming ability your company needs. Progent's Wireless Site Survey services are available either as an economical remote service or as a more detailed onsite service. Progentís onsite wireless survey includes onsite walkthroughs, RF and data protection assessment of your current WLAN, analysis of your site's layout, testing for RF contention, signal propagation modeling, identification of the best locations for customer-specified Wireless Access Points including Aironet APs, Meraki cloud-managed APs and Apple AirPort devices, and a comprehensive report defining the new WLAN.
Windows Server 2016 Hyper-V Hybrid Cloud/On-premises Solutions
Windows Hyper-V 2016 utilizes key features first developed for and refined on Microsoft Azure, one of the world's largest public clouds. This pedigree dramatically improves the ability of the Windows Server platform to run private cloud and hybrid cloud/on-premises environments by enhancing security, uptime, expandability, manageability, dependability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V consultants can assist you to assess the advantages of Hyper-V 2016 for your business, set up pilot environments to verify the ability of Hyper-V 2016 to run your critical workloads, plan a cost-effective network topology for a cloud-centric or hybrid installation, develop and execute a non-disruptive upgrade strategy, train your IT management and technical support personnel, and deliver as-needed consulting and debugging support to ensure that your Hyper-V 2016 solution gives you maximum business value.
Progent's Consulting and Development Support for SQL Server 2014
Microsoft SQL Server 2014 incorporates significant enhancements in critical areas including speed, uptime, security, and cloud readiness. Microsoft SQL Server 2014 is the first version of Microsoft SQL Server that includes in-memory capability that works seamlessly across all types of applications including OLTP, data warehousing, and business analytics (BI). Progent's Microsoft SQL Server 2014 consultants can deliver cost-effective online and on-premises consulting services including system design, configuration, management, troubleshooting, and application development services to enable businesses of any size to achieve fast return from their SQL Server 2014 investment. If you are currently running Microsoft SQL Server 2014, Progent can assist your company to perform a smooth migration to Microsoft SQL Server 2016.
Cisco Jabber Deployment and Management Consultants
Progent's Cisco Jabber consultants offer remote or onsite expertise to assist businesses of any size to plan, implement, manage, upgrade or debug Cisco Jabber environments and Cisco Unified Communications Manager ecosystems. Progent offers advanced expertise for the products, technologies and services that make up building a cohesive Cisco Jabber solution such as Cisco network appliances and management tools, Microsoft Office apps, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP interfaces, Wi-Fi systems, cyber security, cloud integration, immersive telepresence systems, PBX products, disaster recovery preparedness, and other pieces of a modern collaboration solution.
Web Development Consulting
If you need to spruce up your company Web site, create internal Webs for applications like HR or employee education, establish a powerful Web presence for a new venture, or create world-class, database-driven web applications, Progent can provide talented and experienced web designers and programmers. Progent's consultants can also help you to host your web environment by designing and managing a protected, dependable server and communications infrastructure featuring remote and mobile access. Services offered by Progent's Experts Team include web design, web project management, .ASP and .NET programming, graphics design, and one-on-one training for leading web site authoring platforms. For data-intensive web applications, Progent offers the expertise of SQL Server developers, Oracle developers and DBAs, and MySQL consultants.
Altaro VM Backup Solutions for Backup and Disaster Recovery
Altaro VM Backup provides small organizations a dependable and affordable solution for backing up and recovering Hyper-V and VMware-powered virtual machines. Altaro VM Backup can be used for on-premises, offsite, distributed, and cloud-hosted architectures and also enables low-cost cloud backup to Microsoft Azure storage. Top capabilities include state-of-the-art inline deduplication to cut backup storage requirements, Continuous Data Protection with backup spacing as short as five minutes for minimizing your Recovery Point Objective (RPO), military-grade encryption, granular restore capability for specific files and emails, support for Windows Server CSV and for vCenter for managing large-scale deployments, and the ability to leverage Microsoft Volume Shadow Copy Service to back up live VMs with zero downtime. Progent is an Altaro partner and can provide a wide range of services to help you to design, install, manage and troubleshoot a backup/restore solution based on Altaro VM Backup. For details, visit Altaro VM Backup Certified Consultants.
Get in Touch with a Progent Network Support Expert
To see how to access a Progent network support expert for remote or on-premises expertise in , phone 1-800-993-9400 or go to Online Computer Help.