For small business networks located in the state of Michigan, Progent's Microsoft and Cisco qualified technical team members can provide remote phone assistance and troubleshooting to resolve your network issues quickly and cost effectively. Progent has acquired world-class skills, software tools, and support databases to troubleshoot and fix network problems without the expense and delays normally associated with in-person service calls.

If your Michigan small business is situated beyond the larger urban areas such as Detroit, Grand Rapids, Warren, Sterling Heights, Flint, Lansing, or Ann Arbor, your local computer support choices may be limited in skills, or not available during urgent situations. This results in a network that is unusable or causing wasted time due to technical problems continuing for too long. Progentís team of network professionals average more than ten years of real-world industry experience, in the trenches of IT support, performing a large variety of technical tasks for a diverse range of customers. This means you get not only the technical expertise needed for the job, but a professional with field proven methods for applying those skills to deliver cost effective network solutions.

Cisco Voice over IP (VoIP) Phone and IP Video Phone Configuration and Support
Progent's Cisco VoIP phone and video IP phone consultants can help you to integrate, maintain, and debug Cisco IP phones, video IP phones and wireless IP handsets. Progent offers support for all versions of Cisco's IP phones from discontinued Voice over IP devices to the latest media phones. Progent's consultants can also help your organization to integrate your IP phones with Unified CM, formerly branded CallManager, or with Cisco Unified Communications Manager Express to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Cisco Unified Communications Manager apps like Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact center. Progent's consultants can deliver expertise with all aspects of Cisco VoIP Phone integration including reviewing dial plans, resolving QoS, integrating SIP PSTN trunks and CUBE session border controllers, installing ISR routers with CUBE internetworking support, and creating Cisco UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) solutions for survivability.

Wi-Fi Site Survey
Progentís Wireless Site Survey assists you to design and install a Wi-Fi wireless LAN optimized for your facilities, offering you a wireless solution that has the coverage, speed, capacity, Quality of Service, security, and hand-off ability your company needs. Progent's Wireless Site Survey services are offered either as an affordable remote service or as a more detailed onsite service. Progentís on-premises survey features physical walkthroughs, RF and data protection assessment of your current wireless network, analysis of your buildingís floor plans, measuring for radio frequency contention, signal propagation modeling, selection of optimum placement for client-specified WAPs such as Cisco Aironet access points, Meraki cloud-managed APs and Apple AirPort devices, and a detailed report describing the new WLAN.

Temporary CIO Services
Progent can provide businesses with an IT management expert who can serve as a temporary or part-time CIO. This experienced IT executive can provide strategic direction to assist your company to deploy appropriate IT products to enhance business operations so they match more closely with your business goals. Your business can develop and implement a well conceived IT plan without absorbing the cost of a full-time Chief Information Officer. Vital tasks Progent's temporary CIO can perform include growth strategies, planning IT budgets, developing and tracking models for Return on Investment, reengineering workflows, negotiating contracts with suppliers, establishing security standards, business impact analysis, streamlining network administration, patch tracking, IT asset documentation management, and business continuity planning.

Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned VoIP specialists can provide Cisco UC520 consulting services to assist you to manage your legacy UC500 VoIP system or design and implement a smooth migration to a modern VoIP system.

Planning Consulting Support for SharePoint 2013
Progent has been providing SharePoint consulting services since the first SharePoint product was published over a a dozen years, and Progent has the breadth and depth of IT know-how to help businesses of all sizes to plan and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 apps that add substantial business value to your IT investment. Progent's Microsoft-certified consultants can help your company to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from earlier versions of SharePoint or from a different collaboration environment; determine whether an in-house, online or hybrid configuration is best suited for your organization; and select the right edition of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can help in individual jobs associated with your SharePoint 2013 deployment.

Consulting and Support Services for System Center 2016 Operations Manager (SCOM 2016)
System Center 2016 Operations Manager is designed to ensure top performance and maximum availability for key workloads by providing unified, mixed-platform tracking of physical and virtual infrastructure installed throughout on-premises systems and private and public clouds. Progent's consulting team offers advanced online and onsite expertise to help organizations of any size to plan, integrate, optimize, update and troubleshoot SCOM 2016 solutions. Progent's SCOM 2016 consultants can assist you to migrate to Operations Manager 2016 from earlier releases of Operations Manager or from other IT infrastructure monitoring platforms, or integrate multiple monitoring tools into a unified infrastructure management solution. Progent can also help you extend your Operations Manager 2016 scope to include resources based in public clouds by delivering Azure integration consulting and Amazon AWS hybrid cloud expertise.

System Center Data Protection Manager (SCDPM) Help
Microsoft System Center 2016 Data Protection Manager (SCDPM 2016) offers small to medium-size businesses near-continuous backup and simplified restore functions for Microsoft-based networks. SCDPM 2016 offers application-aware protection for key workloads such as Microsoft SQL Server, Exchange Server and SharePoint Server, protects Windows and Linux VMs, works with VMs running on Hyper-V and VMware, and can use Azure for convenient cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consulting experts can assist you to plan, deploy, manage, and repair a multi-site backup/recovery solution powered by System Center 2016 Data Protection Manager. Progent can assist you to migrate from an older version of DPM or from a legacy solution, and Progent can optimize your DPM 2016 environment for on premises, colocated, cloud or hybrid deployments. Progent offers remote or onsite consulting expertise and can deliver as-needed guidance to help you through challenging issues or provide comprehensive project management or co-management services to help you finish your Data Protection Manager 2016 deployment on schedule and on budget.

Apple macOS and OS X Consulting Services
Progent's engineers offer Mac users a range of services such as online Mac desktop help, expertise with Mac software, Outlook for Mac and Exchange consulting, Mac security and connectivity consulting, integration between Apple macOS and OS X and Windows environments, and individual training. For computer systems based solely on Mac or for systems incorporating a mix of Apple macOS and OS X, Linux, and MS Windows-based servers and workstations, Progent has the background and depth to handle the complexity of designing, installing, and maintaining an IT solution that is reliable, safe, fast, and supportive of your company's goals.

Microsoft SharePoint Server Support Services
Progent's Microsoft-certified SharePoint 2013 developers, SharePoint Server 2010 engineers and SharePoint Server 2007 consultants can help you evaluate the business case for implementing the latest version of Microsoft SharePoint Server, consult with you on the most sensible edition of SharePoint Portal Server for your circumstances, provide setup and deployment services, assist you to set up Microsoft SQL Server as a supporting database manager, improve your network integrity, integrate your off-the-shelf and customized application programs to work with Microsoft SharePoint Server, design a comprehensive security plan that includes portal technology, and provide troubleshooting and Help Desk support.

Windows Server 2016 Hyper-V Hybrid Cloud Solutions
Windows Hyper-V 2016 incorporates core features initially designed for and refined on Microsoft Azure, among the world's biggest public clouds. This pedigree dramatically improves the suitability of the Windows Server platform to support private cloud and hybrid cloud/on-premises environments by enhancing security, availability, expandability, manageability, reliability and disaster recovery. Progentís Microsoft-certified Windows Server 2016 Hyper-V specialists can assist you to assess the advantages of Hyper-V 2016 for your business, set up test systems to confirm the ability of Hyper-V 2016 to support your vital applications, design an efficient network topology for a cloud-centric or hybrid installation, develop and execute a smooth migration plan, train your IT management and technical support personnel, and provide ongoing consulting and debugging services to ensure that your Hyper-V 2016 investment gives you maximum business value.

ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Protection
ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge technologies incorporated within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you achieve and demonstrate compliance with government and industry information security standards. Progent will assist you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for immediate attention. Progent can also assist your company to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

SIP Infrastructure Solutions: SIP PSTN Trunks and Cisco CUBE Session Border Controller Integration
Progent's Cisco CCIE-certified SIP trunk experts and Cisco CUBE integration experts can help you to design, deploy, maintain, debug and enhance Cisco's SIP infrastructure solutions and Cisco's CUBE-connected SIP trunks. Progent can provide affordable online or on-premises expertise to help you to migrate efficiently to a productive unified communications network that offers fast return on investment. Progent's certified Microsoft unified communications experts can assist you to establish interfaces between Cisco's CUBE Session Border Controller and Microsoft's rich media platforms such as Skype for Business or Lync Server for connectivity to a SIP PSTN trunk.

Contact a Progent Computer Support Expert
To see how you can access a Progent computer consultant for online or onsite assistance in , phone 1-800-993-9400 or visit Remote Computer Support.

© 2002- 2019 Progent Corporation. All rights reserved.

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