Additional Topics of Interest
Microsoft Help Desk Engineer
Progent's Virtual Helpdesk services are a seamless expansion of your internal IT service staff. Virtual Help Desk can include advanced call center services such as a dedicated phone number with custom greeting. Progent can also send calls directly to staff technicians who are specially set up and trained to support your needs. In addition, Progent's Help Desk professionals can use trouble tickets from any customer trouble ticket software for transparent integration with your internal support services organization. Advantages of Progent's Virtual Network Support Help Desk services include high-end Microsoft and Cisco Help Desk expertise the moment you call, seamless expansion of your in-house resources, front-line support for critical client problems, and per-minute billing.
IT Consulting for Exchange 2000 Server
Years of background with Microsoft's email products makes Progent one of the most knowledgeable IT consulting firms in California for configuring messaging solutions powered by Microsoft Exchange Server 2000. Progent is expert in helping small companies derive all the advantages of Exchange Server under typical scenarios such as updating from Microsoft Exchange 5.5 Server, migration from an ISP-based or POP3 Email environment, and outsourcing your Microsoft Exchange Server management.
SQL Server 2017 Mobile Reports Online Support Services
Progent's Microsoft-certified SQL Server 2017 experts can assist you to evaluate the business benefits of migrating to SQL Server 2017 and can help you to design and carry out a smooth migration of your databases and applications to any deployment model including on-premises, cloud-based, or hybrid. Progent's consultants can provide remote or onsite support ranging from as-needed architecture assessment or troubleshooting to comprehensive project management to ensure your SQL Server 2017 initiative is successfully completed on schedule and on budget.
Online Visio Training Software Consulting Services
Progent offers customized online training for an array of client applications and environments including Office and Office 365 Excel, Word, Access and Visio plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Windows 10 and 8.1. Remote instruction offers the benefits of conventional in-person seminars, including instant interaction between students and trainers, but avoids the expenses of transportation and the hassle of trying to synchronize the schedules of multiple students. Available to individuals or groups of all sizes, Progent's live online instruction allows the teacher to run the class from a remote office while the students can be dispersed across a campus or all over the the U.S. Live online learning supports proven learning mechanisms like virtual white boards, electronic hand-raising, and collaborative desktops. Classes can be short and targeted to specific topics or longer in time and wider in scope.
Linux RedHat Phone-based Consultant
Progent provides national remote help and consulting services for companies that run networks based on variants of the Linux OS or whose IT systems include a combination of Linux platforms/Linux and Microsoft Windows technology. Online network consulting provides optimum leverage for your information technology dollar by protecting client productivity and limiting the hours charged for computer repair services. Advanced remote access technology and skilled service specialists and engineers combine to enable Progent to solve most IT problems without wasting time and money by traveling to your location. In most of situations your network issues can be remediated over the phone or via a mix of telephone help and remote connectivity. Progent can make available Cisco certified CCIE network engineers and CISM qualified security professionals to help you with the most challenging system issues.
Forefront TMG 2010 Remote Support Services
Forefront Threat Management Gateway builds on the powerful security technologies of ISA Server 2006 and offers a centrally administered Internet gateway that delivers a one-server platform for an array of security functions including an application layer and network layer firewall, URL filtering, malware inspection, intrusion protection, application proxy, Virtual Private Network management, plus HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides comprehensive web security logging and reporting features, permits customized reports generated by SQL Server, works with Active Directory to streamline authentication and policy enforcement, and can be operated as a virtual machine to cut expenses and enhance recoverability. Progent's Microsoft engineers can help you to plan and carry out pilot and production implementations; integrate Microsoft Forefront Threat Management Gateway 2010 with Windows Server 2008, Active Directory, SQL Server, Microsoft Exchange Server 2010, and Microsoft SharePoint; install Forefront TMG 2010 to operate on a virtual server with Microsoft Windows Hyper-V; and provide ongoing consulting and repair services. Progent can also help you to migrate economically to Forefront TMG 2010 from ISA Server.
Microsoft Operations Manager Case Studies
Before Progentís MOM-based solution, network problems were handled reactively, after workers complained about them. With the benefit of proactive, computer generated alerts and trend reports created by Microsoft Operations Manager, Progent can now address network problems before they becomes critical enough to impact network availability. Thanks to Microsoft Operations Manager, Progent can deal with incipient problems before clients suspect that the problems exist. Progent offers help for MOM 2005 and Microsoft Operations Manager 2000 to offer small business IT systems enterprise-class availability, safety and productivity.
virtual Windows desktops Consulting Services
For desktop and application virtualization, Progent can provide the expertise of a Citrix XenDesktop expert who can help you to design a XenDesktop solution that maximizes the business value of your IT network; integrate XenDesktop software with your physical and virtual servers, user computers, and printers; upgrade your existing virtual desktop software to the latest releases of XenDesktop; and provide comprehensive online troubleshooting. Progent can also instruct your network managers to follow best practices to maintain your XenDesktop solution effectively.
Windows 2003 Remote Technical Support
The service background of Progent's certified Windows Server consultants, with an average of over 11 years of support in Microsoft integration, assures you success in identifying the edition and configuration of Windows 2003 Server that aligns most closely with your company's strategy. Progent can also assist you with planning, deploying, managing and supporting powerful information technology solutions based on Microsoft Windows Server 2003, and can assist your migration from Windows 2000 or Microsoft Windows NT.
Catalyst 4500 Switch Computer Consultant
With the Catalyst line of switches for small and mid-size businesses, Cisco allows companies to gain the full benefits of bringing intelligent services to their IT infrastructures. Cisco's Catalyst switch technology makes it possible to enable features to make your network infrastructure sufficiently robust to handle real-time requirements, expandable to facilitate growth, safe enough to protect restricted data, and capable of differentiating and managing traffic flows to streamline network performance. Progent's Cisco certified engineers can help you pick out and integrate Cisco Catalyst switches appropriate for your business. In addition, Progent's CISM certified security specialists can show you how to develop a comprehensive protection policy and configure Catalyst switches so they help enforce your security strategy. Cisco Catalyst switches that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
Outsourcing for BlackBerry BES Server
Progent can provide the services of RIM BlackBerry-qualified consultants who can assist small businesses to plan, manage, and troubleshoot BlackBerry solutions affordably and successfully, eliminating the requirement for an in-house BlackBerry specialist and minimizing the cost and hassle of maintaining a mobile wireless workforce. Progent's BlackBerry engineers offer in-depth backgrounds working with Progent's Microsoft-qualified experts, Cisco CCIE network engineers, and CISA and CISM-certified security professionals. This breadth of expertise, combined with Progent's proven online support model, provides small and mid-size companies an efficient solution for integrating BlackBerry devices and software productively into their IT network.
SMS Server Upgrade IT Consultant
Systems Management Server 2003 provides extra functionality for change and configuration management of Windows-powered networks via SMS Feature Packs. Feature Packs lower the overall administrative expense of managing and configuring software by making it easier to copy system images/, control mobile computers, and operate management tools. In addition to advising you about ways to cut management costs by deploying Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to plan and perform IT projects that cover areas that Feature Packs are intended to streamline. Progent's migration and update services can lower spending and eliminate business disruption as you transition to new operating systems and programs. Progent's wireless consulting experts can help you define sensible processes and standards to manage handheld computers and smart portable communication devices so your mobile workforce stays productive and secure. Progent's CISSP-certified engineers and CISM-certified security experts can help you design a security plan that includes policies, procedures and technologies to keep your IT computer system protected.
Arkansas Tech Consultants
Progentís Technical Response Center (TRC) provides low-cost nationwide extended hours remote troubleshooting for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-qualified support experts offer extended hours phone support and remote secure computer access to troubleshoot and resolve technical problems quickly and affordably.