Onsite Service Available in Walnut Creek, Concord, Danville, Pleasant Hill, Martinez, Lafayette, Pittsburgh, Antioch, Orinda

Progent's IT consulting clients in Contra Costa County include software developers, high-tech design firms, Internet technology companies, integrated circuit manufacturing support businesses, and back-office support divisions of global companies. Businesses in Contra Costa County require consistent and in-depth support for mission-critical IT systems, fast response time for on-site service, broad-based expertise, the ability to create easy-to-manage solutions, efficient and affordable remote support, and Help Desk services.

In this fiercely competitive environment, many businesses are trying to deal with budget and staff reductions without compromising their IT system. Progent offers professional, affordable turnkey outsourcing services and can also supply Microsoft-certified experts to fill in temporary gaps your in-house staff so that your small business does not have to commit to a large, permanent in-house IT organization.

Your Microsoft and Cisco Certified Information Technology Service Professionals
For over two decades, Progent's computer support experts have been the top source of economical Microsoft consulting, Cisco networking integration and IT consulting assistance for companies in the San Francisco Bay Area and the California Central Valley. If your organization needs urgent technical support from a seasoned expert, a network consultant, or an application programmer, Progent is the most reliable source for computer support services such as e-mail and messaging help, network protection assessment and enhancement, Help Desk outsourcing, custom program design, server virtualization consulting, live online classes for Microsoft Office applications, and high availability system engineering.

As a Microsoft-Partner network consultant company, Progent provides businesses in the Walnut Creek vicinity enterprise-class IT support expertise plus remote or onsite technical support for environments based on Windows and Cisco technology. Practice areas offered by Progent cover Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 design and configuration support and Windows Server 2008 R2 upgrade support to build a solid foundation for your IT system, MS Exchange 2016 Server planning and deployment, Microsoft Exchange 2013 Server integration and Microsoft Exchange 2010 maintenance to provide an advanced messaging environment, MS SharePoint configuration to facilitate collaboration, SQL Server 2016 integration and development consulting and Microsoft SQL 2014 deployment help to manage your key corporate data, Microsoft Dynamics GP software programming for timely financial information, and System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for proactively tracking the reliability of your network. Progent can in addition offer Cisco certified consultants to help you maximize and maintain your network infrastructure.

Additional on-premises and remote information technology support available from Progent to clients in the city of Walnut Creek include project management consulting, Apple iPhone and iPad integration, Android smartphone integration and management, RIM Blackberry troubleshooting and Windows smart phone and tablet integration, wireless site design for Wi-Fi deployment, DBA and software programming support from certified Microsoft SQL consultants, Oracle professionals, and MySQL application programmers, virtual server design and support from certified Hyper-V integrators, VMware vSphere and vCloud deployment, VMware Site Recovery Manager business continuity planning, VMware NSX network virtualization design and integration, and Citrix XenServer consultants, plus disaster recovery planning and testing.

Progent's ProSight Fixed-price Managed Services for Small and Medium Size Businesses
Progent provides a selection of low-cost, flat-rate managed services designed to enable small and medium-size organizations to benefit from the same best-of-breed IT solutions deployed by some of the industry's top corporations. Progent's ProSight line of network monitoring and management services addresses all key areas of information technology including email content filtering, behavioral-based threat defense, automated backup and disaster recovery, network infrastructure health monitoring, virtual server cloud hosting, and IT asset documentation management. ProSight managed services offered by Progent include:

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection service that utilizes next generation behavior machine learning tools to guard endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-based anti-virus tools. ProSight ASM protects local and cloud resources and provides a single platform to manage the complete threat progression including blocking, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

  • ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
    ProSight Enhanced Security Protection services offer economical in-depth security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, intrusion alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single console. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your company's specific needs and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that call for immediate action. Progent's consultants can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange email filtering.

  • ProSight Data Protection Services: Managed Backup and Disaster Recovery
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for secure backup/disaster recovery. Available at a low monthly cost, ProSight Data Protection Services automates and monitors your backup activities and allows rapid recovery of critical files, apps and virtual machines that have become lost or damaged due to hardware failures, software bugs, natural disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images/, plus Hyper-V and VMware virtual machine images/. Critical data can be protected on the cloud, to an on-promises device, or mirrored to both. Progent's backup and recovery consultants can deliver world-class support to set up ProSight Data Protection Services to be compliant with government and industry regulatory requirements such as HIPPA, FIRPA, and PCI and, when necessary, can assist you to recover your critical data. Learn more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top data security vendors to deliver web-based control and comprehensive security for your email traffic. The hybrid architecture of Email Guard managed service integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's onsite security gateway device adds a further layer of inspection for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

  • ProSight WAN Watch: Infrastructure Management
    Progentís ProSight WAN Watch is a network infrastructure management service that makes it simple and inexpensive for smaller organizations to map, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and wireless controllers plus servers, client computers and other networked devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always current, copies and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex network management processes, ProSight WAN Watch can cut hours off ordinary chores like making network diagrams, reconfiguring your network, locating devices that need critical updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure management consulting.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring Services
    ProSight LAN Watch is Progentís server and desktop remote monitoring service that incorporates advanced remote monitoring and management (RMM) techniques to keep your IT system operating at peak levels by checking the state of vital assets that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management staff and your assigned Progent consultant so that all looming problems can be addressed before they can disrupt your network Find out more about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard data related to your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and managing your IT documentation, you can save as much as 50% of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether youíre planning improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and mid-size organizations to get an objective assessment of the health of their network. Based on a selection of the top remote monitoring and management tools available, and overseen by Progent's world-class group of IT professionals, ProSight Network Audits show you how closely the configuration of your core network devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) environment. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include easier management, improved compliance with data security regulations, more efficient utilization of IT assets, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information concerning your existing security profile and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can follow best practices to build an efficient AV and backup system that aligns with your company's requirements. For more information, visit Progent's ProSight Ransomware Preparedness Report.

Hybrid Cloud Integration
Office 365 Integration with On-premises ExchangeProgent offers advanced remote consulting support to help organizations of any size connect their networks with popular public clouds such as Azure and Amazon AWS. Progent can help you to plan and administer cost-effective ecosystems that can include Windows and Linux operating systems and apps in either cloud-centric systems or in hybrid network models that seamlessly combine on-premises IT assets along with public clouds. To help you to integrate public cloud services with physical datacenters, Progent offers a range of public cloud integration support services such as Office 365 Exchange Online integration with on-premises Exchange deployments, Microsoft Azure hybrid cloud planning and deployment consulting, Amazon Web Services (AWS) cloud migration, and Amazon Web Marketing Service (WMS) development and troubleshooting. Progent has more than 15 years of background delivering high-level consulting expertise online, and Progent can make sure you successfully carry out your cloud migration projects on schedule and within your budget.

Onsite Support Services Available at the QTS Sacramento Colocation Center
The QTS Data Center facility, formerly the Herakles Data Center, is located in the seismically-stable Natomas area of Sacramento, CA. If your company is now utilizing the QTS Data Center as a colocation site or if your company is planning on migrating your primary or disaster recovery system to the QTS Sacramento Colocation Center, Progent can provide a range of cost-effective services including data center migration, system deployment and updates, infrastructure improvements, comprehensive project management services, virtualization expertise, offsite monitoring, streamlined network administration, software development, disaster recovery solutions, data security assessment, and the use of the Progent Test Lab. To find out more, visit Progent's onsite consulting support services at the QTS Colocation Center.

Progent's Test Lab is a lab at the QTS Colocation Center with a variety of dedicated computers and network equipment that can be utilized online or on premises to accommodate piloting, evaluations, performance modeling, forensics, business continuity simulation, education, and other reasons to help Progent's clients successfully carry out large-scale IT initiatives. For more information, visit Progent's Test and Training Lab at the QTS Data Center.

24x7 In Person Service Availability
Progent can provide optional 24x7 remote or on-site network support and information technology outsourcing services in these locations in your region:

  • Walnut Creek
  • Concord
  • Danville
  • Pleasant Hill
  • Martinez
  • Lafayette
  • Pittsburgh
  • Antioch
  • Orinda

If your small business is in Contra Costa County and you require computer assistance, information technology outsourcing, or top-level services from a Progent professional, call 925-362-2400 or visit Contact Progent.
















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