Progent's Virtual Help Desk
Larger companies typically want help desk services to be a seamless extension of the corporate IT support organization. Client access to the help desk, delivery of support, problem escalation, ticket tracking, and maintenance of the support database should be consistent regardless of whether IT problems are resolved via in-house resources or through an outsourced help desk service. Progent's Virtual Desk Services are designed to address all these issues.

Progent's Virtual Help Desk services are an integrated extension of your internal IT service staff. This can include advanced call center features such as a dedicated phone number with customer-specific greeting. Progent can also rout calls automatically to staff members who are specifically set up and trained to support your account. In addition, Progent's staff can use and manage trouble tickets with any customer trouble ticket system for transparent integration with your internal support services.

Advantages of Progent's Virtual Help Desk
Progent's Virtual Help Desk services offer a range of benefits that allow you to provide your clients with fast and effective support while at the same time saving you money and reducing administrative hassle. Benefits of Progent's Virtual Help Desk services include:

  • High-end expertise the minute you call
    Progent is a Microsoft Certified Partner with a proven model of providing high-end expertise beginning with the initial call to Progent's Technical Response Center. Progent's Call Center is staffed by seasoned MCSE-certified network engineers. There are no tier 1 or tier 2 personnel for your clients to push their way through to get to someone who can solve their problem. In the event a request requires specialized expertise, the Technical Response Center will hook your clients up with one of Progent's senior consultants such as a Cisco CCIE network professional or a CISSP-certified cybersecurity expert.

  • Extension of internal resources
    Progentís Virtual Help Desk is an extension of your internal or other contract resources. Once signed up as a client, you can utilize Progentís Remote Help Desk Services and have immediate access to Progentís large pool of technical expertise. Progent can operate as a primary help desk for your organization, act as an escalation resource for tricky technical issues, or be available in overflow situations when internal resources are too busy to respond. With expert help and efficient billing by the minute with no minimum call time, Progent is a valuable resource to augment your internal staff or contractors.

  • Front line for support for urgent client issues
    Problems that can be diagnosed and resolved remotely will be taken care of quickly and efficiently by Progent's Remote Support staff. For problems that require on-site dispatch, the Technical Response Center can coordinate with Progentís on-site team to get a qualified resource out quickly.

  • Per-Minute billing
    By-the-minute billing granularity means that you are invoiced only for the Help Desk services that Progent actually delivers. This avoids big bills for minor repairs. Progent charges no retainer for support services provided during regular business hours, and imposes no subscriber or termination charges. Optional services such as system assessment, setting up secure remote access, and integration with your existing help desk environment are also billed by the minute.
How to Get Started with Progent's Virtual Help Desk
To find out more about Progent's Virtual Help Desk services, call 800-993-9400 or visit Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

More topics of interest:

An index of content::

Anchorage, AK Top Ranked Virtual Help Desk IT Consultants Top Ranked Computer Consultancy Las Vegas, NV
Arlington, Texas On-site Technical Support Arlington Small Office IT Support
Austin, TX Call Center Consulting Microsoft and Cisco Tech Services Denton County Texas
BlackBerry Desktop Manager Computer System Consultant Network Installation for BlackBerry Enterprise Server in Buffalo, Erie County
BlackBerry Enterprise Server Computer Networking BlackBerry Smartphone IT Consulting
BlackBerry Redirector Networking Consultancy Services BlackBerry Redirector Support services Chesapeake
BlackBerry Software Small Business Computer Consulting Companies Computer Consulting Services for BlackBerry Email Aurora, Illinois
BlackBerry Synchronization IT Service BlackBerry Desktop Manager Software Outsourcing Consultant
BlackBerry Synchronization Small Business Specialist BlackBerry BES Server Small Office IT Consultant in Jacksonville, FL
BlackBerry Wireless Consolidation Information Technology Installation Service for BlackBerry Desktop Manager
CCIE Expert Certified Helpdesk Engineer San Francisco, San Jose, Oakland, Sacramento Small Business Computer Consulting Companies for SQL Server 2012
Call Center Remote Support Microsoft Certified Remote Support Part-Time Job in Seattle Bainbridge Island Issaquah
Cisco CCNP Engineer Job Opening Work At Home Job
Cisco Computer Companies Cisco Security Consulting Company in Richmond, VA
Cisco Installation Outsourced IT Management Services for Cisco Salt Lake City, UT, West Valley City, UT, Provo, UT, Sandy, UT
Cisco Technical Support Firm South Dakota Cisco Design Companies
Cisco and Microsoft Certified Experts Technology Consulting for Help Desk Software Selection and Deployment SharePoint 2010 Technical Consultant
Computer Consultancy for Microsoft Network Microsoft Computer Implementation Support
Computer Expert BlackBerry BES Server Network Consulting Company
Computer Outsourcing Consultant for Microsoft and Cisco Microsoft Network Information Technology Installation Service
Computer Security Engineer Job Opening Denver Mile High City Work At Home Job for Microsoft Consulting
Computer Support Help Desk Integration Services in Mesa, Arizona Millbrae Technical Consultant Northern California
Consultancy Firm for Jacksonville, Miami, Dade County, Broward County, Florida Florida IT Consultants
Contact Center Remote Technical Support Boston Microsoft and Cisco Certified Expert Stanislaus County Computer Network Specialist
Cupertino Computer Consulting Companies Phone Support California
Cybersecurity Consultancies for Firewall Security Group for Firewall in Baton Rouge
Cybersecurity Firms for Firewall Top Firewall Network Security Auditing
Exchange Server 2000 Network Consultants Online Help
Exchange Server 2013 Network Specialist Server Consulting for Microsoft Exchange 2010
Exchange Server 2016 IT Outsourcing Group New York City Exchange 2010 Server Software Security Consultant
Exchange System Recovery Exchange Server 2013 Small Business Outsourcing El Paso County Texas
Firewall Network Consultants Cybersecurity Contractors for CISSP
Firewall Network Security Auditing Forensics Services for Firewall
Fort Lauderdale, FL Migration Consultant Fort Lauderdale, FL Small Business Computer Consulting Services
From Home Job Career Opportunities for Network Security Engineer
Help Desk Online Consulting Hialeah, FL Clark County Nevada Small Business IT Consulting Group for Microsoft Exchange 2016
Help Desk Process Computer Engineer Albuquerque, NM Network Consulting Group
Help Desk Software Selection and Deployment Network Consultant in El Granada, CA Microsoft MCP Support Telecommute Jobs Salinas, CA
Help Desk Software Selection and Deployment On-site Support in Pittsburgh, Pennsylvania BlackBerry Email Onsite Support Pittsburgh Pennsylvania
Helpdesk Online Support Local Design Consultant for Bay Area
Honolulu, Hawaii Networking Help Honolulu, Hawaii On-site IT Support
IT Consulting Companies for Irving, TX Irving, Texas Small Business IT Consulting Company
IT Manager for Cisco Consulting Companies for Cisco Austin, TX
IT Outsourcing Consulting Services Firm Microsoft Computer Upgrade in Laredo, Webb County
IT Solution Providers for Exchange Server 2010 Exchange Server 2013 Small Business Specialist in SoHo, New York
IT Support Boise Consolidate
Information Technology Consulting Firms for BlackBerry Smartphone BlackBerry IT Consulting Companies in Toronto, Canada
Integration Services for Cisco CCIE Remote Help Desk Migrations in Dayton, OH
Integration Support for Debian Linux, Solaris, UNIX IT Consultant
Integration Support for SharePoint Server Microsoft SharePoint Server 2013 Support and Help Phoenix Arizona
Integration for Virtual Help Desk in Napa County Exchange Server 2013 Technical Consulting San Jose CA
Irvine, CA Helpdesk Remote Technical Support Arlington Network Assessments
Job for Home Based Microsoft Consultant Careers for Benefits for Microsoft Consulting
Los Angeles, CA Technology Providers California Software Consulting Firm
MCSE Expert Certified California Computer Tech Technical Consulting for California
Mesa, Arizona Network Designers Mesa, Arizona Recovery Services
Microsoft Dynamics GP Support and Help Network Consultant for Dynamics GP Software
Microsoft Exchange Consultant Services Exchange Server 2007 Integration Support
Microsoft Exchange Server 2007 Solution Provider Server Integrators in Nashville, Davidson County
Microsoft Help Desk Professionals in Scottsdale, Arizona Cisco Support Consultant
Microsoft MCA Engineer Virtual Office Job San Francisco Microsoft MCP Consultant Subcontractor Jobs
Microsoft MCA Remote Consulting Career Opportunities Microsoft Remote Consulting Remote Support Jobs in Huntington Beach, CA
Microsoft MCDBA Consultant Telecommute Jobs Microsoft MCDBA Remote Engineer Contract Jobs
Microsoft MCITP Support Work At Home Job Jobs Available in Los Angeles, Downtown
Microsoft MCSA Consulting Careers Job Opportunity
Microsoft SQL Server Technician SQL Server 2012 Outsource IT Greenway Plaza, Houston
Microsoft SharePoint Server 2010 Specialist Computer Consulting for Microsoft SharePoint Charlotte North Carolina
Microsoft Windows Consultancies Fort Lauderdale Tamarac Small Business IT Outsourcing Firms
Monterey County Migration Help Computer Consultants in Northern California
Napa Valley Configuration Services Napa Valley IT Service California
Network Management Services for San Antonio, TX CISA Certified Security Expert San Antonio, Texas Computer Outsourcing
Network Outsource for Windows Server 2016 Atlanta Windows Server 2012 R2 Computer Support Company
Network Security Consulting Part-Time Job Cisco CCIE Voice Network Support Part Time Job Louisville International Airport SDF
Network Support Consultant for BlackBerry Redirector Columbus Ohio BlackBerry Email On Site service
Networking Small Business Computer Consulting Services Urgent Network Network Help Beaumont
Online Technical Support Gilroy, CA SQL Server Network Consulting Group
Onsite Technical Support for Windows Server 2012 Computer Network Providers for Windows 2008 Server
Outsourcing SharePoint 2013 Onsite Technical Support Tampa Bay
Outsourcing for Virtual Help Desk in Menlo Park Fairfield County Connecticut CISSP Auditor
ProSight Virtual Hosting Consulting Private Cloud Solutions Services
Problem Resolution for Cisco Cisco Computer Consultancy Services in Chicago Illinois
Professional for Slackware Linux Redhat Linux Network Consultants
SQL 2014 Computer Consulting Group Network Admin Companies Harlem, New York City
SQL Server IT Specialists Microsoft SQL Server 2017 Integration Consulting Multnomah County Oregon
SQL Server Network Design and Configuration san Jose - Santa Clara - Milpitas Microsoft SQL Server 2017 Consulting Firm
Sacramento Remote Support for Help Desk Process Small Business Network Consulting Companies Dallas County
San Jose IT Consulting Services Silicon valley Design Companies
Santa Cruz Tech Support Outsource Santa Cruz Outsourcing IT in California
Seattle, WA Support Firms Repair
Security Company Security Firms for CISSP in Houston, San Antonio, Dallas-Fort-Worth, TX
Security Contractors for Firewall Local IT Services for Security in Pittsburgh, Allegheny County
Security Security Group Security Cybersecurity Contractor
Server Migration Specialists Detroit, Wayne County, Michigan Solution Provider
SharePoint 2013 Engineer SharePoint Server Online Consulting
SharePoint Onsite Technical Support SharePoint 2010 IT Consultants Petaluma, CA
SharePoint Server Integration Services Microsoft SharePoint 2013 Technology Consulting Services
Small Business IT Consulting Firms Cisco System Repair
Small Business IT Outsourcing Group San Jose Airport SJC Microsoft Windows Server 2019 Technology Consulting
Small Business Network Consultants for Tulsa Tulsa, Oklahoma Services
Specialists Mobile Security Consulting Services
Support and Setup Fedora Linux, Sun Solaris, UNIX Consulting St Louis St Charles Jefferson Franklin
System Consultants for Cisco Denver, Colorado Springs, Aurora, Fort Collins Specialists for Cisco
System Consulting Services Worldwide Data Center Network Engineers Atlanta Georgia
Technical Support for Virtual Help Desk BlackBerry Desktop Manager Manage
Technology Consulting Online Help
Telecommute Job Microsoft MCTS Remote Engineer Career in Tampa
Troubleshooting for Call Center IT Consulting for Redhat
Washington, District of Columbia Solution Provider Washington Computer Support Company
Windows 2008 Server Consulting Company Windows Server 2019 Small Business IT Outsourcing Services
Windows 2008 Server Consulting Services Windows Server 2016 Computer Network Support Group Washington District of Columbia
Windows 8.1 Security Remote Support Services Microsoft Certified System Recovery
Windows Server 2012 R2 Software Consulting Windows 2008 Server Networking Support
Windows Server 2016 Technical Support Organizations Windows Server 2012 Support Organization
Windows Server 2019 Network Designers Windows Engineers in Bellevue, King County
Windows Server Essentials and SharePoint Services Windows Server Essentials Remote Web Access Specialist