Progent's Virtual Help Desk
Larger companies typically want help desk services to be a seamless extension of the corporate IT support organization. Client access to the help desk, delivery of support, problem escalation, ticket tracking, and maintenance of the support database should be consistent regardless of whether IT problems are resolved via in-house resources or through an outsourced help desk service. Progent's Virtual Desk Services are designed to address all these issues.

Progent's Virtual Help Desk services are an integrated extension of your internal IT service staff. This can include advanced call center features such as a dedicated phone number with customer-specific greeting. Progent can also rout calls automatically to staff members who are specifically set up and trained to support your account. In addition, Progent's staff can use and manage trouble tickets with any customer trouble ticket system for transparent integration with your internal support services.

Advantages of Progent's Virtual Help Desk
Progent's Virtual Help Desk services offer a range of benefits that allow you to provide your clients with fast and effective support while at the same time saving you money and reducing administrative hassle. Benefits of Progent's Virtual Help Desk services include:

  • High-end expertise the minute you call
    Progent is a Microsoft Certified Partner with a proven model of providing high-end expertise beginning with the initial call to Progent's Technical Response Center. Progent's Call Center is staffed by seasoned MCSE-certified network engineers. There are no tier 1 or tier 2 personnel for your clients to push their way through to get to someone who can solve their problem. In the event a request requires specialized expertise, the Technical Response Center will hook your clients up with one of Progent's senior consultants such as a Cisco CCIE network professional or a CISSP-certified cybersecurity expert.

  • Extension of internal resources
    Progentís Virtual Help Desk is an extension of your internal or other contract resources. Once signed up as a client, you can utilize Progentís Remote Help Desk Services and have immediate access to Progentís large pool of technical expertise. Progent can operate as a primary help desk for your organization, act as an escalation resource for tricky technical issues, or be available in overflow situations when internal resources are too busy to respond. With expert help and efficient billing by the minute with no minimum call time, Progent is a valuable resource to augment your internal staff or contractors.

  • Front line for support for urgent client issues
    Problems that can be diagnosed and resolved remotely will be taken care of quickly and efficiently by Progent's Remote Support staff. For problems that require on-site dispatch, the Technical Response Center can coordinate with Progentís on-site team to get a qualified resource out quickly.

  • Per-Minute billing
    By-the-minute billing granularity means that you are invoiced only for the Help Desk services that Progent actually delivers. This avoids big bills for minor repairs. Progent charges no retainer for support services provided during regular business hours, and imposes no subscriber or termination charges. Optional services such as system assessment, setting up secure remote access, and integration with your existing help desk environment are also billed by the minute.
How to Get Started with Progent's Virtual Help Desk
To find out more about Progent's Virtual Help Desk services, call 800-993-9400 or visit Contact Progent.

© 2002- 2019 Progent Corporation. All rights reserved.

More topics of interest:

An index of content::

Arlington, TX Tech Consultant Microsoft Certified Partner Arlington, Texas Computer Consultancy Group
Bay Area Migration Consultants San Francisco Small Business Network Consultant in California
BlackBerry Email Remote Consulting San Francisco BlackBerry Desktop Manager Repairing
BlackBerry Redirector Network Engineers BlackBerry BPS Implementation Consulting Companies Philadelphia International Airport PHL
BlackBerry Synchronization Integration Specialists BlackBerry Exchange Consultancy Firms Seattle Puget Sound
Boston Massachusetts Specialists Boston Massachusetts IT Specialist
Brisbane Networking Firm Northern California Millbrae Systems Engineer
CCIE Expert Certified Pacifica Tech Consulting Cisco and Microsoft Certified Expert Tech Consultants in Northern California
CISSP Consulting Security Firewall Audit
California - Los Angeles, CA, San Diego, CA, Long Beach, CA, Fresno, CA Providers Network Consulting
CentOS Linux, Sun Solaris, UNIX Integration Computer Engineer Tucson Arizona
Chicago, IL Small Business Computer Consulting Firms Software Consulting Firm for Chicago, Illinois
Chicago, IL, Aurora, IL, Rockford, IL, Springfield, IL Server Installation Illinois - Chicago, IL, Aurora, IL, Rockford, IL, Springfield, IL Technicians
Cisco Administration Technical Consulting for Cisco in Austin
Cisco CCDP Network Consulting Telecommute Jobs Part-Time Job in Milwaukee
Cisco Computer Network Companies Network Consulting Firms for Cisco
Cisco Computer Network Support Companies Tech Consultant for Cisco Denver Golden Triangle
Cisco Computer Specialist Outsourcing Firm for Cisco California
Cisco Help Desk Remote Troubleshooting Salt Lake City Utah Computer Security Specialist for CISSP
Cisco Network Admin Companies Cisco Small Business Network Consulting Services Yonkers, NY
Cisco Network Consulting Group Cisco IT Consulting Companies in Connecticut
Cisco Small Business Computer Consulting Group Cisco Software Consultant Wichita, Sedgwick County
Cisco Small Business IT Consulting Firms Cisco Consultancy Services Group in DC
Computer Consultancy Firms for Pacifica Microsoft Certified Partner Bay Area Small Business Networking Northern California
Computer Consultant in Kent, WA Houston, Texas Small Office Network Consultant
Computer Consulting Companies for Seattle, King County, Washington Seattle, WA Computer Network Support Group
Computer Consulting Company St Petersburg Largo Pinellas Park Networking Consultants for Small Business Network
Computer Engineer for Microsoft Windows 2003 Windows 2003 Server Computer Consultant
Computer Network Consulting for Dallas, TX Computer Support for Texas - Houston, TX, San Antonio, TX, Dallas-Fort-Worth, TX, Austin, TX
Computer Network Providers Phoenix Guru
Computer Network Service Company Network Architect
Computer Network Support Group Configuration Services for Houston
Computer Service Providers Denver, Colorado Service
Computer Setup for Cisco Cisco Guru in Montgomery
Computer Support Consultant for Microsoft Exchange Server 2013 Networking Company Downtown Miami
Computer Tech Chicago, IL Information Technology Manager
Consultants for Help Desk Process in Louisiana Microsoft MCSA Consulting Employment in New Orleans Louisiana
Consulting Mountain View Petaluma Consultants California
Contact Center IT Consultants in Austin, TX Microsoft MCA Engineer Career Opportunities
Dallas, Texas Migration Consultants CCIE Expert Certified Dallas, Texas Data Recovery
Denver, CO Small Business Computer Consultants Outsourced IT Management Services for Colorado - Denver, CO, Colorado Springs, CO, Aurora, CO, Lakewood, CO
Design Firm for BlackBerry Wireless Bakersfield, CA BlackBerry Email Professional
Desktop VPN Server Install Smartphone Synchronization Small Office Computer Consultants
El Paso, Texas Security Consulting Services Best El Paso Technology Consulting
Exchange 2013 Project Planning Online Consulting Network Consultants
Exchange Server 2013 Computer Consulting Firm Glendale Microsoft Exchange Integration Firm
Exchange Server 2013 IT Consulting Firm Exchange Repair Installation
Global Computer Support Help Desk Network Engineer in Austin, TX Career Opportunities for Microsoft Consultant in Indianapolis
Help Desk Process Online Consulting Technology Consulting Services Battery Park, New York City
IT Consulting Company Bay Area Consulting Firms Northern California
Linux Consultant Services Consultant for UNIX in Las Vegas, Henderson, Paradise, NV
Los Angeles Network Security Consulting Migration Company
Microsoft Exchange 2016 IT Consulting Companies Small Business Specialist in Newark
Microsoft Exchange Server 2007 Implementation Spokane Small Business Computer Consulting Services for Exchange 2007
Microsoft MCP Remote Consulting Contractor Jobs Remote Support Job for Microsoft MCP Consulting in Newark, Essex County
Microsoft MCSA Support Openings Network Support Contractor Jobs Stockton
Microsoft MCTS Consultant Open Positions CISA Engineer Job Opportunities City of Washington
Microsoft MCTS Remote Engineer Positions Los Angeles Network Security Consultant Careers
Microsoft Network Consultancy Independent Support Firm Vanderburgh County Indiana
Microsoft SQL Server 2012 Consulting Organization Integration Group for SQL Server in Travis County Texas
Microsoft SharePoint Server Online Consulting SharePoint Server 2010 Consultants
Migration Company for Emergency Phone Support Consulting Service Firm for Microsoft and Apple Jefferson County Texas
Network Architect Firms for Alameda Pinole Small Business IT Support Firms in California
Network Companies Phone Support Services
Network Consultants Tacoma Cisco Small Business Network Consultant Seattle Washington
Network Consulting Security Consulting Companies
Network Consulting Services for Microsoft SQL Server 2016 Recovery Services for SQL Server 2014
Network Consulting Virtual Office Job Top Rated Computer Consultant Freelancing Jobs
Network Design and Configuration for Exchange 2003 Server Exchange Server 2010 Network Assessment Silicon Valley
Network Engineer for Tennessee - Memphis, TN, Nashville, TN, Knoxville, TN, Knoxville, TN Memphis, TN Information Technology Outsourcing Company
Network Help for Microsoft SQL Server SQL Server 2014 Tech Consultants in San Diego - La Jolla
Network Management Install Small Office Network Consultants for Network Management
Network Management Outsourcing for Small Businesses Professional Technology Professional
Network Security Consulting Network Consultation
Network Security Test Security Auditor for Firewall
Network Services Stanislaus County Network Design and Consulting California
Network Support Group Consulting Services Company in Houston Sugar Land Baytown
Network Support Help Desk Computer Consulting Scottsdale, AZ Computer Installation for Sacramento
Networking Security Consulting Firms Remote Help Desk Computer Specialists
New York City, Buffalo, Rochester, NY IT Specialists New York City New York Solutions Provider
North Dakota Networking Consultancy Services North Dakota IT Consulting
On-site Technical Support for Virtual Help Desk Tracy, CA West Hollywood BlackBerry Wireless IT Service Provider
Online Help for Microsoft SharePoint Server 2013 Microsoft SharePoint 2013 Consulting Services in Virginia Beach, Southside
Online Technical Support SharePoint Server 2010 Consulting Chicago O'Hare International ORD
Outsourced IT Services Washington Support Organization
Outsourcing for Microsoft Help Desk in Iowa Upper West Side, New York Microsoft SQL Server 2012 Specialist
Part-Time Jobs for Microsoft Support Telecommute Jobs for MCSE MCSA MCDBA MCIPT MCA Remote Engineer in Philadelphia Harrisburg
Professionals for UNIX Configuration for UNIX in Providence, RI
Programming Company for Microsoft Azure Backup Microsoft Azure IPsec configuration Coding
QTS Sacramento Colocation Center Technology Professional Consulting Services for QTS Sacramento Data Center
Radvision Telepresence Consultant Services Technology Professional
Remote Consulting for Microsoft SQL Server 2012 Jersey City Cedar Knolls Carlstadt Microsoft SQL 2014 Technical Consultant
Remote Support Job for Cisco CCIE Network Consultant Computer Remote Consulting Position in Glendale, CA
Remote Support Services Microsoft and Apple Small Business IT Consulting Firm Petaluma Sonoma County
SQL Server 2014 Migration Firm Microsoft SQL Server Computer Outsourcing Consultants Santa Ana, CA
SQL Server Migration Support Oklahoma City Network Engineer for SQL Server
San Francisco Tech Consulting San Francisco Online Help California
San Ramon Outsourcing IT Dublin System Support
Security Auditing for Firewall Security Consultant in Seattle Puget Sound
Security Consulting Career Opportunities Virtual Office Job for ISSAP Consulting
Security Evaluation for CISSP Protect in Mississippi
Security Firewall Network Install Security Cybersecurity Group
Security Network Security Evaluation Tampa, FL CISSP Security Certification
Security Network Security Evaluation Security Compliance Auditor
Security Security Consultant CISSP Network Security Test
Security Security Organizations Firewall Firewall Audit
SharePoint Online Troubleshooting IT Consulting for Microsoft SharePoint 2013 in San Francisco
SharePoint Server 2007 Onsite Technical Support Top Quality SharePoint Server 2010 IT Consultant in Washington District of Columbia
Silicon valley Internet Networking Consultants Small Business IT Consulting Companies for Silicon valley
Slackware Linux, Sun Solaris, UNIX Help and Support Specialists in Rochester, NY
Small Business Computer Consulting Firm for Windows Server 2016 Windows Tech Services
Small Business Network Install Microsoft Computer System Recovery in Westminster Wheat Ridge Columbine Ken Caryl
Small Business Server 2008 Online Troubleshooting Small Business Server 2008 Troubleshooting
Small Office Network Consultant for Windows Server 2016 Software Security Consultant in Richmond Virginia
Software Outsourcing Consultant for Microsoft SQL Server 2012 Huntington Beach, Orange County Microsoft SQL Server 2016 Computer Network Specialists
South Dakota Virtual Help Desk Remote Consulting Networking Services for Cisco
Specialists for Lync Server 2013 IM Lync Server 2013 security Consultant Services
Support Fort Worth Charlotte, North Carolina Network Consulting Experts
Support Organizations for Windows 2016 Windows Server 2012 Small Business Computer Consulting Group
Support Outsourcing for Saratoga Consultancy Services for Saratoga California
Support Specialist for Los Angeles, California Los Angeles, CA Support Specialist
Support and Setup for Microsoft Exchange Exchange 2000 Upgrade Migration Consultants
Technical Support Monterey County On-site Technical Support in California
Technical Support Outsource for BlackBerry Exchange RIM BlackBerry Small Office Computer Consulting Bay Area CA
Technology Consulting Company for Cisco CCIE Microsoft and Apple System Recovery in Oceanside Fallbrook
Technology Consulting for Fedora Linux, Solaris, UNIX Technical Support for CentOS Linux, Solaris, UNIX
Telecommuter Job for CISA Consulting Network Consulting Job Opportunities in Washington District of Columbia
Virtual Help Desk Integration Security Network Intrusion Penetration Testing
Windows 2008 Server Integration Specialists Chicago South Side Windows 2008 Server Computer Specialists
Windows 2008 Server Software Consultant Computer Consulting Company Downtown Dallas
Windows Computer Consultancy Consulting Firms in Phoenix, AZ
Windows Server 2012 R2 Configuration Windows Server 2012 Small Business Network Consultants in Cleveland, OH
Windows Server 2016 VM Load Balancing On-site Support Computer Consultants