Progent's Virtual Help Desk services are a seamless expansion of your in-house IT support organization. Virtual Help Desk can include high-end call center services such as a special telephone number with custom greeting. Progent will also rout calls directly to staff members who are specifically provisioned and trained to support your account. In addition, Progent's Help Desk professionals can use trouble tickets with any client trouble ticket system for transparent integration with your in-house support services group. Advantages of Progent's Virtual Computer Support Help Desk Call Center services include high-end Microsoft Help Desk Call Center expertise the moment you call, seamless expansion of your internal resources, comprehensive support for urgent client problems, and by-the-minute billing.


Additional Topics of Interest

CRISC Certified Risk Monitoring Onsite Technical Support
Computer Consulting for Risk Mitigation

Progent's disaster recovery planning and business continuity professionals can show you how to design a disaster recovery strategy in case of an IT system disaster. Progent can show you how to define a comprehensive disaster recovery strategy that incorporates periodic disaster recovery evaluations and testing. Progent's Microsoft and Cisco-certified consultants can also show you how to create an affordable, fault-tolerant network solution that takes into account reliability issues involving a broad array of infrastructure technologies and procedures.

Microsoft Certified Partner Specialists for Small Business Network
Small Office Support Services

If you have a company information system with 10 to 50 desktop users, Progent's computer outsourcing services free your business from dependence on single freelance service provider while giving you cost-effective and reliable access to enterprise-class network support. By providing IT support help when you need it, providing advanced knowledge for critical applications, delivering unique services such as automated network monitoring, and charging only for services you receive, Progent gives you an economical solution for optimizing the profitability of your small office network. Progent is the smart way for small businesses to create and support a robust and secure IT network and to have quick access to the skilled support ordinarily available only to businesses who are able to support a large internal IT organization.

Microsoft Skype for Business IM Integration
Skype for Business VoIP Consulting Garland, TX

Progent's Microsoft-certified consultants can provide online and onsite consulting services for organizations of any size to evaluate the costs/benefits of upgrading to Skype for Business or Skype for Business Online from any release of Lync Server or Office Communications Server. Progent can assist your business to design a local, cloud or mixed topology; interface Skype for Business with SQL Server,Exchange Server, SharePoint and Office; configure high-availability mechanisms; connect Skype for Business with your PBX system and PSTN gateway; and interface with other collaboration systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified information security consultants can assist you create and verify a security environment for your Skype for Business deployment that meets regulatory requirements.

Network Engineers for Mid-sized Business
Midsize Office Server Administration in Los Altos

Progent provides technical support for mid-size businesses who have 100 to 250 network users. The mid-size company or office has typically been an overlooked part of the market for IT consulting expertise. The cost structures and service delivery practices of large third-party service firms make them excessively expensive for the ordinary small business or small medium business (SMB), which commonly has a modest IT budget with which to support an information network whose complexity and capability are frequently similar to the networks of far larger companies. Progent's service delivery model, which takes great advantage of online support, virtual office infrastructure and proactive server monitoring, significantly reduces the IT maintenance expenses of an SMB while offering the mid-size organization with enterprise-level service from professional, world-class experts knowledgeable in a wide array of small business technologies. If your mid-sized organization or small business is searching for levels of network help appropriate for a mid-size office without budgeting big-company prices, call Progent.

Professionals for Cisco Virtual Private Network
Cisco VPN Onsite Technical Support Palo Alto, CA

Progentís Cisco Security/VPN professionals and CCIE and CCNP certified support staff can help your small or mid-size company deploy and maintain Ciscoís security and VPN technology including routers, switches, firewalls, intrusion detection systems and VPN access concentrators. Cisco VPN products include both off-site connectivity and site-to-site VPNs with Cisco IOS Software and AIM hardware encryption cards, and hardware devices, such as a VPN concentrator, router, Cisco PIX Firewall, or task-specific VPN server for dial-up services. Cisco VPN solutions are simple to manage and offer the flexibility to evolve with your changing business requirements. Progentís Cisco-certified network experts support Ciscoís complete family of products targeted at preventing information theft, virus and worm outbreaks, DDoS attacks, and other threats to your information system. Progent can show you how to deploy Cisco products to achieve safe connectivity, intrusion protection, and comprehensive Identity services based on Cisco Access Control Server using RADIUS security and TACACS to create a central user access control framework for user certification, permissions, and tracking from a graphical Web interface.

Professionals for ProSight Email Data Loss Protection
Consulting for ProSight Email Spyware Protection

Progent's ProSight Email Guard uses the technology of leading data security companies to deliver centralized management and world-class protection for your email traffic. The hybrid structure of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your exposure to external attacks and conserves system bandwidth and storage space. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outgoing email, the local gateway provides anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local gateway can also help Microsoft Exchange Server to track and safeguard internal email that stays inside your security perimeter.

Help and Support for Project Management
Enterprise Security Network Engineer in Monterey, CA

For corporations with branches in Northern California or any area covered by Progent's consultants, Progent's Microsoft-certified network support experts and certified Cisco network consultants offer a range of IT consulting services including project management, SOX compliance, site moves, corporate security, system design, on-site or phone-based emergency support, and troubleshooting for data center hosting facilities. A Progent IT consultant can show you how to design a multi-office information system that makes efficient use of co-location facilities and Internet data centers. Progentís Microsoft qualified engineers can help large corporations plan, integrate and maintain major rollouts of the latest versions of Microsoft technology such as Enterprise Active Directory, Exchange Server, SharePoint, SQL Server, and Enterprise Windows. Progentís CCIE and Cisco Certified Network Professional consultants can help you deploy Cisco technology for connection solutions that incorporate simple, high-performance, integrated, and remote networking.

Microsoft Operations Manager 2005 Consultant Services
Microsoft Certified Expert Microsoft Operations Manager Troubleshooting in Oakland

Small to middle size companies can now get all the benefits of Microsoft System Center Operations Manager and also have quick access to Progentís Microsoft certified network consulting professionals. With Progent's affordably priced IT support programs, small and midsize organizations can select a simple System Center Operations Manager-based co-sourcing package with network monitoring, reporting, Help Desk and online service or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small business networks enterprise-class availability, protection, and performance.

SQL Server 2017 Mobile Reports Support and Help
SQL Server 2017 Disaster Recovery Online Help

Progent's Microsoft-certified SQL Server 2017 consultants can assist you to assess the business advantages of migrating to SQL Server 2017 and can assist you to design and carry out an efficient migration of your databases and applications to any network model including on-premises, cloud-based, or hybrid. Progent's SQL Server experts can provide remote or onsite support services ranging from on-demand architecture assessment or debugging to end-to-end project management and co-management to ensure your SQL Server 2017 project is successfully completed on time and on budget.

Virtual Help Desk Technology Consulting
Technology Consulting Services Mobile

Progent's Virtual Help Desk support services are an integrated extension of your internal IT service organization. Virtual Help Desk can include high-end call center features such as a dedicated telephone number with customer-specific greeting. Progent will also send calls automatically to staff technicians who are specifically provisioned and trained to support your account. In addition, Progent's Help Desk staff can manage trouble tickets with any client trouble ticket software for seamless integration with your in-house support services organization. Benefits of Progent's Virtual Network Support Help Desk services include high-end Microsoft Help Desk Call Center expertise the minute you call, seamless expansion of your in-house resources, comprehensive help for urgent client issues, and per-minute billing.




Progent's Microsoft-certified professionals can assist you to evaluate the business value of Microsoft Windows Server 2012 R2 for your organization, develop pilot systems and migration plans, optimize your infrastructure for local, multi-site, private or public cloud-based, and partial-cloud datacenters, train your IT support team, create an enterprise-wide security strategy, streamline network management, help with creating applications, and generate and test a disaster recovery/business continuity plan.

SCDPM 2012 and Exchange DAGs Information Technology Consulting
SCDPM 2012 Planning Technical Support Services in Gilroy, CA

Progent's Microsoft-certified consultants can provide online or onsite support to help organizations of any size to plan, implement, manage, and repair a backup/recovery system built around System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can assist you to migrate from earlier releases of SCDPM or from another backup platform, and Progent can integrate your Data Protection Manager implementation for on premises, cloud, or hybrid environments. Progent offers as-needed support for resolving especially stubborn issues, or comprehensive project management services. Progent can also assist your business to incorporate Data Protection Manager into a comprehensive disaster recovery plan.

Network Load Balance Configuration
Microsoft Windows Server 2003 Network Load Balancing Manager Information Technology Consulting in Shreveport

Progent offers high availability load balancing consulting that addresses system load balancing, load balanced applications, network infrastructure routing, and content delivery products including Cisco Content Engine. High availability load balancing vendors for which Progent can provide consulting services include Microsoft Windows Server 2003 Network Load Balancing Manager, Citrix Access Suite and Presentation Server, Cisco Content Services Switch, Cisco Content Distribution Manager and Cisco CDN Software, and F5 Networks BIG-IP.


















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