Ransomware Hot Line: 800-462-8800

24x7 Online Access to a Top-tier Ransomware Engineer
Ransomware 24x7 Hot LineRansomware needs time to work its way through a network. Because of this, ransomware attacks are typically unleashed on weekends and late at night, when IT staff may be slower to become aware of a breach and are less able to organize a quick and forceful response. The more lateral movement ransomware can manage within a victim's system, the more time it takes to recover core IT services and damaged files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is designed to assist you to take the urgent first phase in mitigating a ransomware assault by stopping the bleeding. Progent's remote ransomware experts can assist organizations in the Midland metro area to identify and isolate breached servers and endpoints and guard undamaged resources from being compromised.

If your system has been penetrated by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise Available in Midland
Current strains of ransomware like Ryuk, Sodinokibi, DopplePaymer, and Nephilim encrypt online data and invade any available system restores. Files synchronized to the cloud can also be corrupted. For a poorly defended network, this can make automated recovery nearly impossible and effectively knocks the datacenter back to square one. So-called Threat Actors, the hackers responsible for ransomware assault, insist on a ransom fee in exchange for the decryptors needed to recover scrambled files. Ransomware assaults also try to steal (or "exfiltrate") files and hackers demand an extra ransom in exchange for not posting this information on the dark web. Even if you can rollback your network to a tolerable point in time, exfiltration can pose a major issue according to the nature of the stolen information.

The recovery work after a ransomware attack has several distinct stages, most of which can be performed concurrently if the recovery team has enough members with the necessary experience.

  • Containment: This time-critical initial response involves arresting the lateral spread of the attack within your network. The more time a ransomware assault is allowed to go unrestricted, the more complex and more costly the recovery effort. Recognizing this, Progent keeps a round-the-clock Ransomware Hotline monitored by veteran ransomware recovery experts. Quarantine activities consist of isolating infected endpoint devices from the network to block the spread, documenting the IT system, and protecting entry points.
  • System continuity: This covers restoring the IT system to a minimal useful level of functionality with the shortest possible downtime. This process is typically the top priority for the targets of the ransomware assault, who often see it as a life-or-death issue for their business. This activity also requires the widest range of IT abilities that cover domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and smart phones, databases, office and line-of-business applications, network architecture, and secure remote access management. Progent's ransomware recovery team uses state-of-the-art collaboration tools to coordinate the complicated recovery effort. Progent understands the urgency of working rapidly, continuously, and in concert with a client's managers and IT group to prioritize activity and to put essential services back online as fast as possible.
  • Data restoration: The work required to restore files impacted by a ransomware attack varies according to the state of the systems, the number of files that are affected, and what restore methods are needed. Ransomware assaults can destroy key databases which, if not carefully closed, may need to be rebuilt from scratch. This can include DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other business-critical applications depend on SQL Server. Some detective work may be needed to find undamaged data. For instance, undamaged OST files may have survived on employees' desktop computers and laptops that were not connected during the ransomware assault.
  • Setting up advanced antivirus/ransomware defense: ProSight ASM uses SentinelOne's machine learning technology to offer small and medium-sized companies the advantages of the same anti-virus tools used by some of the world's largest enterprises such as Walmart, Citi, and Salesforce. By providing real-time malware filtering, detection, containment, repair and analysis in one integrated platform, Progent's ProSight Active Security Monitoring lowers TCO, streamlines administration, and promotes rapid recovery. SentinelOne's next-generation endpoint protection engine incorporated in Progent's ProSight ASM was ranked by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, reseller, and integrator. Read about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiating a settlement with the hacker Progent is experienced in negotiating ransom settlements with hackers. This requires working closely with the victim and the insurance carrier, if there is one. Services include determining the type of ransomware used in the assault; identifying and making contact with the hacker; testing decryption tool; deciding on a settlement with the victim and the insurance carrier; establishing a settlement amount and schedule with the TA; checking adherence to anti-money laundering (AML) regulations; overseeing the crypto-currency payment to the TA; acquiring, learning, and operating the decryptor tool; troubleshooting decryption problems; creating a clean environment; remapping and connecting drives to match precisely their pre-attack condition; and restoring machines and services.
  • Forensic analysis: This process is aimed at learning the ransomware attack's storyline throughout the targeted network from beginning to end. This audit trail of the way a ransomware assault progressed within the network helps you to evaluate the impact and brings to light gaps in rules or processes that should be rectified to prevent later breaches. Forensics involves the review of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and basic Windows systems to check for variations. Forensic analysis is commonly assigned a top priority by the insurance provider. Because forensic analysis can be time consuming, it is essential that other important recovery processes such as operational resumption are executed concurrently. Progent maintains an extensive roster of information technology and cybersecurity experts with the knowledge and experience needed to carry out the work of containment, operational resumption, and data restoration without disrupting forensic analysis.
Progent's Background
Progent has delivered remote and onsite IT services across the United States for over two decades and has earned Microsoft's Gold Partner certification in the Datacenter and Cloud Productivity competencies. Progent's team of subject matter experts (SMEs) includes consultants who have been awarded advanced certifications in foundation technologies including Cisco networking, VMware virtualization, and major distributions of Linux. Progent's data security experts have earned prestigious certifications including CISA, CISSP-ISSAP, and GIAC. (See Progent's certifications). Progent also offers top-tier support in financial and Enterprise Resource Planning application software. This broad array of expertise allows Progent to salvage and integrate the surviving pieces of your information system after a ransomware intrusion and reconstruct them rapidly into an operational network. Progent has worked with leading insurance providers including Chubb to help businesses clean up after ransomware attacks.

Contact Progent for Ransomware Cleanup Expertise in Midland
For ransomware system restoration services in the Midland area, call Progent at 800-462-8800 or visit Contact Progent.



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    Microsoft SQL Server 2005 offers powerful, familiar tools to computer experts as well as to information workers, lessening the complexity of creating, integrating, administering, and using company information and analytical applications on platforms ranging from handheld devices to corporate information systems. The complexity and integration requirements of Microsoft SQL Server 2005 call for an IT consulting firm with real-world experience and wide knowledge in planning and deploying information-based, comprehensive business IT applications. The expertise of Progent's Microsoft-certified technical team, with an average of over 10 years of background supporting Microsoft integration, ensures you success in planning, configuring and managing Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.

  • Small Office Consulting Consulting Firms Small Office
  • Small Office Information Technology Manager Remote Network Specialists Small Business

  • Urgent Security Group CISA Certified
    Consult CISA Security Audit

    The CISA accreditation is a prestigious achievement that represents expertise in IS security auditing. Accredited by the American National Standards Institute, the CISA credential requires that consultants undergo a comprehensive test given by the ISACA professional association. Progent offers the services of a CISA-Certified Cybersecurity audit professional able to help companies in the fields of information systems audit services, information technology enforcement, network assets and architecture ROI, IT support, protection of information assets, and business continuity planning.

  • Small Office Network Help Top Quality Consolidate Small Business
  • Specialist SMS Server Migration Specialist SMS 2003 Upgrade
  • Specialist Supplemental Call Center Award Winning Shared Help Desk Ticketing Support and Help

  • Consulting Services Shared Support Desk Economics
    Extended Call Center Economics Configuration

    Progent's Helpdesk outsourcing and co-sourcing service programs help organizations to save money and increase productivity.

  • Support Flex Series Wireless Controller Wave 2 wireless controller Online Support Services
  • Support Outsourcing Catalyst Switch Catalyst Switch IPv6 Support and Help
  • Support Outsourcing Cisco Unified SIP Proxy Open Now CUCM and SIP IT Consulting

  • Network Consultants Microsoft Configuration Manager
    Emergency SCCM Application Management Consultant

    System Center Configuration Manager automates application and device deployment at scale, streamlines compliance settings control, keeps track of network resources, guards against company data leakage, provides network health monitoring, allows safe end-user self service, and delivers a single control mechanism for managing multi-OS ecosystems based on on-premises, cloud, or hybrid deployment architectures. Progent's Microsoft-certified SCCM consultants and Azure cloud integration specialists can assist businesses of any size with any aspect of designing, implementing, using and troubleshooting a SCCM deployment for local, cloud, or hybrid networks.

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  • Technical Support Services Meraki MS Switch Meraki Switch Professional
  • Technology Professional Solaris Solaris Consultant
  • Telecommuter Infrastructure Online Consulting Work from Home Infrastructure Computer Consultants
  • Top Programmer DotNET Application Reporting .NET Framework

  • Emergency Duo Two-factor Authentication (2FA) Technical Consultant
    Duo Identity Authentication On-site Technical Support

    Progent's Duo managed services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices.

  • Top Quality Data Protection Manager 2016 and Azure Recovery Services Support Outsourcing Data Protection Manager 2016 Migration Integration Support
  • Top Quality Online Help SQL Server 2019 Cybersecurity Microsoft SQL Server 2019 Disaster Recovery Network Consultant

  • Immediate Engineers Ryuk ransomware protection and recovery
    WannaCry ransomware protection and recovery Consulting Services

    ProSight Active Security Monitoring is an endpoint protection service that utilizes next generation behavior machine learning tools from SentinelOne to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-based AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to automate the complete malware attack lifecycle including filtering, infiltration detection, containment, remediation, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against newly discovered threats.

  • Two-factor Authentication Technology Consulting Technical Support Services Duo MFA and Single Sign-on (SSO)
  • Ubiquiti's UniFi XG AP WiFi access points Consultancy Ubiquiti UniFi wireless LAN Specialist

  • IT Consultant SQL Server 2019 Big Data Cluster
    24 Hour Microsoft SQL Server 2019 Integration

    Progent's certified SQL Server 2019 experts can assist you to assess the advantages for migrating to SQL Server 2019 and can deliver fast remote or on-premises access to consulting experts in system planning and deployment, application development, SQL Server management, and network security.

  • Urgent Android and Dynamics CRM integration Network Consultant Android VPN Technical Support
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  • WatchGuard XTM Firewall Network Consultants Information systems Security Outsourcing WatchGuard Firebox M570 Firewall
  • Whitepapers IT Outsourcing Model IT Co-sourcing White Paper
  • Windows 2012 Failover Clustering Remote Technical Support Windows 2012 Cluster Shared Volumes Computer Consultant
  • Windows Applications on Apple Mac IT Consultant Windows PC Simulation on Apple macOS Consultant
  • Windows Server 2008 DirectAccess Integration Windows Server 2008 Hyper-VI Professional
  • Windows Server 2008 R2 Specialists Online Technical Support Windows Server 2008 Hyper-VI
  • Windows Server 2008 R2 Support Microsoft Windows Server 2008 R2 Engineers
  • Windows Server 2012 R2 Hyper-V Online Consulting Microsoft Windows Server 2012R2 Private Cloud Remote Support Services
  • Windows Server 2016 Information Assurance Troubleshooting Windows Server 2016 Cloud Witness Consultancy
  • Work at Home Employees Assistance near Midland - Voice/Video Conferencing Systems Consultants Midland Texas Urgent Teleworkers Expertise near Midland - Voice/Video Conferencing Solutions Guidance Midland County Texas
  • Midland WannaCry Crypto-Ransomware System-Rebuild Midland
  • prime infrastructure Online Support Wave 2 wireless controller Computer Consultant
  • wireless IP phones and Cisco Unified Communications Manager Support Outsourcing wireless IP phone integration Technology Consulting Services

  • Branch Office Online Help
    Computer Consultants Branch Offices

    Years of experience delivering Microsoft support and Cisco network consulting has enabled Progent to build a unique ability for supporting branch offices that require network service with the responsiveness associated with with small companies but which includes effective client interaction, complete documentation, and compliance with enterprise IT standards. If your enterprise has a branch office situated anywhere in California or any area served by Progent's engineers, Progent can provide a broad array of in-person and remote IT support services and system design assistance.


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