Minneapolis Remote Workers Connectivity Consulting Partner
Help Desk Augmentation and Outsourcing Consultants
Expanding your at-home workforce can have a significant effect on network architecture, cybersecurity, and corporate workflows. Progent has two decades of experience assisting small and mid-size businesses to plan, configure, manage, tune, and debug IT networks that incorporate at-home workers. Progent can help your Minneapolis company to select the right technologies and follow best practices in building and operating a safe virtual office solution for teleworkers that promotes teamwork and returns maximum business value. Progent can provide support services that go from on demand guidance for helping you over occasional IT roadblocks to full project management to help you carry out business-critical tasks.
Progent can assist Minneapolis, Minnesota businesses to succeed with any aspect of building a high-performing telecommuting environment by providing infrastructure design and configuration services, IP voice expertise, voice/video conferencing integration, collaboration platform selection and deployment, cloud connectivity, helpdesk services, data security, backup/restore solutions, and streamlined management.
Help Desk Services for Remote Workers
A fast, enterprise-wide switchover to a teleworker workforce, which could be activated by an epidemic or as a component of a disaster recovery/business continuity preparedness plan, can overstretch even a high-performing in-house Call Center. Progent's Call Center services make it possible for organizations of any size to outsource or augment their Help Desk Call Center by using Progent's online Technical Response Center (TRC) team.
- Progent's Standard Call Desk services leverage Progent's nationwide network of remote technical support experts combined with world-class trouble ticketing and tracking technology to provide an economical, advanced Help Desk Call Center. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from initial service requests to trouble ticket creation, desktop sharing, problem resolution, and incident reporting. A web-based User's Service Portal enables telecommuters to check or edit the status of their active tickets, enter information, and upload screen captures or relevant files. Desktop support services are provided at a substantial discount off Progent's ordinary Level 1 desktop service rates, and Progent offers the option of rapid hand-off to Level 2 and Level 3 IT experts to resolve advanced problems. For details, go to Progent's Standard Helpdesk Services outsourcing for small and mid-size companies.
- Progent's Call Desk Augmentation Service allows your business to supplement your existing Call Center team by splitting delivery of Call Desk support services seamlessly between your regular support personnel and Progent's extensive roster of PC support technicians and subject matter experts. Progent's co-managed Help Desk Call Center service uses a co-sourcing support model utilizing the leading professional services automation (PSA) tool for managing help requests and trouble tickets, assigning ownership, monitoring progress, and generating reports. For details about how Progent's Call Center Augmentation Services can help your business to provide best-in-class desktop support to your at-home employees, go to Progent's Support Desk augmentation Services.
Contact Progent for Remote Workforce Support Services
To get in touch with Progent about creating and maintaining an efficient telecommuter environment for your Minneapolis, Minnesota organization, phone
An index of content::
Microsoft Windows 2003 Cluster Server Technical Consultant
24/7/365 Microsoft Expert Specialist Mission Critical Environment
Progent's Disaster Recovery/Business Continuity (DR/BC) specialists offer extensive backgrounds assisting small organizations to reduce system downtime by providing affordable online consulting support for disaster recovery/business continuity planning, high-availability network architecture, backup/restore systems, and transparent maintenance. Progent's business continuity consultants can assist you to develop and validate a sensible business continuity strategy that aligns with your business needs and IT budget. Progent's disaster recovery engineers can assist you to architect, deploy, and maintain fault-tolerant technologies such as non-stop Internet connectivity, virtualization, clustering, network load balancing, transparent online backup, and multi-location hot backup centers.
Microsoft Software Update Services Configuration
Professional Windows Server Update Services
Microsoft Windows Server Update Services enables information technology managers to install and track the most recent Microsoft patches and security updates to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP operating systems. By using Microsoft Software Update Services, IT staff can fully and easily manage the distribution of patches that are published through Microsoft Update to servers and workstations in an organization. Progent can help you with complex details of the initial configuration of Microsoft WSUS such as planning the Microsoft WSUS deployment, setting up user's computers, establishing the Group Policy settings, and ensuring your Microsoft WSUS Group Policy Object is linked to an Active Directory container appropriate for your network environment.
Expert Training On-site Support
24 Hour Cisco and Microsoft Certified Experts Information Transfer Integration Services
Progent practices knowledge transfer from Progent's consultants to clients. By educating customers to handle problems that are within their comfort zone, Progent is able to focus on delivering high-value services where Progent faces few competitors. Small companies who utilize trusted independent service providers or who maintain internal IT personnel benefit when Progent transfers information about critical technology and proven processes to make their networks more reliable, secure, and efficient.
Exchange 2013 SharePoint integration Integration
Expert Microsoft Certified Exchange 2013 Migration Technology Consulting
Microsoft Exchange Server 2013 includes major enhancements to the capabilities of its predecessor Exchange Server 2010 and introduces important innovations plus a revamped architecture. These enhancements affect key areas including ease of administration, high availability (HA), security, cost of ownership, teamwork, extensibility, throughput, cross-version interoperability, and the user experience. Progent's certified Exchange Server 2013 consulting experts can assist your organization to understand the potential business benefits of upgrading to Exchange 2013, create a cost-effective test and deployment plan, and educate your IT team to maintain your Exchange 2013 environment. Progent also offers ongoing remote support and management for Exchange Server 2013.
Security Firm Juniper SRX240 Router
Juniper SRX1600 Firewall Cybersecurity Contractor
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
MCSE Expert Certified Support and Integration SMS Server 2003 Upgrade
24-7 SMS 2003 Upgrade Information Technology Consulting
Progent's Microsoft certified experts provide small and medium size companies enterprise-class consulting services for Microsoft Systems Management Server 2003. SMS 2003 is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to deliver critical software quickly and reliably to appropriate workers, lower product expense and adhere to licensing agreements by understanding usage profiles, improve Windows security by improving your awareness of vulnerability and by installing critical patches, manage your external workforce through accepted standards independent of connection or geography, and lower operational expenses by efficiently exploiting the management functions incorporated into Windows. Progent's SMS consulting professionals can help you use SMS effectively for automated software and application installation, security patch control, and resource tracking management including software and hardware inventory.
Catalyst 9162 Access Point IT Consulting
On-site Support Catalyst Wireless Access Point
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants can provide affordable remote and onsite help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless APs.
Microsoft Experts Remote Consulting Windows Server 2012 R2 Security
Windows Server 2012R2 Multitenancy Remote Support
Progent's Microsoft-certified professionals can assist you to assess the business value of Microsoft Windows Server 2012 R2 for your organization, create test environments and rollout plans, tune your network for on-premises, multi-location, cloud-based, and hybrid datacenters, educate your IT support, team, create an enterprise-wide security strategy, streamline IT administration, help with application development, and build and test a DR/BC plan.
Network Consulting Windows and macOS coexistence
Windows and macOS Remote Support
Progent's support specialists in Apple OS X and Microsoft Windows technology can help you integrate Mac and Windows systems into cohesive environments with resource sharing and collaboration support. Allowing efficient co-existence among a variety of servers and workstations powered by Apple Mac OS and Windows calls for extensive knowledge of and experience with Apple Macintosh and Windows products. Progent's background in Windows and Macintosh service makes it possible to provide world class assistance to companies that rely on these platforms to maintain their strategic edge. Progent's consultants can also help you to integrate Apple's iPhones and iPads to operate with smoothly with your Windows network.
Shared Service Desk On-site Support
Virtual Helpdesk Network Consultant
Progent's Network Help Desk Call Center Outsourcing Services for PC desktop support are designed specifically for small organizations who need immediate availability of a Help Desk Call Center with professional phone support and full escalation capability but who have to work within a limited IT budget. Key components of Progent's Help Desk Outsourcing Support Services are Help Desk Phone Support, Secure Remote Access Provisioning, Initial System Evaluation, Expert Escalation, Virtual Help Desk Services, Per Minute Billing, and Helpdesk Software Selection and Integration.
Unified Mobility Technical Support
Unified Attendant Console Support Services
Cisco Cisco Unified Communications Manager, previously named CallManager, operates as the center of Cisco's collaboration portfolio. CUCM and Unified CM Express (CME) provide a borderless IP-PBX by integrating tightly with apps that include Unified CM IM and Presence Service, Cisco Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating an advanced customer contact solution. Progent's Cisco-certified consultants can deliver effective and affordable remote and onsite support to assist organizations of all sizes to create and administer Unified CM deployments by providing Cisco Unified Communications Manager integration and troubleshooting services that deliver optimum productivity. Progent can help with any facet of Unified CM configuration and debugging in areas that include integrating Cisco Voice over IP phones and Video phones, reviewing dial plans, setting up SIP connections and PSTN calling, deploying ISR routers with CUBE support, creating Cisco UCS server clustering systems for high availability, performance tuning, and integration with Microsoft Exchange Server and Skype for Business.
Spora ransomware hot line Consult
Hermes ransomware hot line Specialist
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery consultant who can assist your business to contain the progress of an active ransomware breach. Call 800-462-8800
Juniper Junos BGT Security Services
Biggest Juniper Junos CLI Network Intrusion Penetration Testing
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Help and Support Microsoft Skype for Business 2015
Consulting Services Skype for Business certificate management
Progent's Microsoft-certified consultants can provide remote and onsite expertise for companies of any size to evaluate the costs/benefits of migrating to Microsoft Skype for Business or Skype for Business Online from any version of Lync Server or Office Communications Server. Progent can help you to plan an on-premises, cloud-based or mixed deployment; interface Skype for Business with Microsoft SQL Server,Exchange, SharePoint and Office or Microsoft 365; configure HA solutions; interface Skype for Business with your PSTN gateway; and integrate other collaboration systems like Cisco UC and Cisco Video Interop Server (VIS). Progent's certified data security consultants can help you create and validate a security strategy for your Skype for Business solution that is compliant with government and industry standards.
IT Security Alerts Security Firms
Secure Critical Security Bulletins
This page includes current information on security threats, fixes, and leading practices. Contact Progent if you need assistance securing your network against the latest IT security threats.
Horizon3.ai NodeZero Certified Penetration Testing Cybersecurity Contractors
Horizon3.ai NodeZero Cybersecurity Penetration Testing Network Consultants
Progent's certified cybersecurity consultants can perform NodeZero-powered threat assessments to make sure your security defense tools and policies are correctly set up and effective.
Small Business Migration Support
24-7 Small Business Network Consulting Companies
Progent is a leader in affordably providing world-class network help to small businesses. Progent's success in handling the network service needs of the chronically underserviced small business market is the cumulative outcome of key technical and operational breakthroughs that have eliminated a great deal of the conventional costs out of administering IT service, added unprecedented technical expertise into the IT service system, and significantly streamlined the repair cycle.
Supplemental Helpdesk IT Consulting
Shared Support Desk IT Consulting
Progent's Microsoft authorized experts provide several ways to help mid-size and large organizations develop an efficient and productive in-house Network Support Help Desk. Progent's consulting services include Return on Investment analysis, process study and improvement, executive reporting, training of internal personnel, and documentation of procedures. Progent's Software Evaluation and Deployment Services help businesses analyze the various top level Help Desk software packages available and decide which packages might be excessively expensive, lack critical capabilities, or align badly with your organization's business goals. Progent also provides short-term staffing for organizations who want to reinforce their in-house Help Desk team for occasional projects or to fill in for vacationing or incapacitated workers.
Microsoft, Cisco and Security Certified Experts Developer Firm Amazon AWS enterprise hybrid cloud solutions
24 Hour Amazon hybrid cloud integration Development Firm
Progent can provide cost-effective online support to help companies to access Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon Simple Storage Service (Amazon S3), and Amazon Glacier. Progent can assist your IT team with every phase of Amazon AWS migration and troubleshooting including needs analysis, readiness evaluation, system design, testing, configuration, centralized administration, performance optimization, software license management, backup/restore solutions, and security.
Designer Small Office
Small Business System Support
Progent is a leading innovator in affordably delivering world-class network support to small companies. Progent's success in handling the network service needs of the historically underserviced small company sector is the cumulative result of key technical and operational innovations that have eliminated much of the conventional costs out of managing network support, added unprecedented professional skill into the IT service system, and significantly streamlined the solution cycle.
Short Term Staffing Services Remote Troubleshooting
Supplemental IT Staffing Onsite Technical Support
Progent's temporary staff augmentation services allow you to meet sudden increases in demand for network professionals without dealing with the expense and hassle associated with identifying and hiring experienced technical help and without increasing your full-time workforce.
Technical Consultant System Center 2016 Troubleshooting
System Center 2016 and Exchange Online Integration Remote Support
Progent has over 20 years of experience integrating, maintaining and troubleshooting the core platforms included with System Center and can assist you to plan, deploy, manage, and repair your System Center ecosystem to optimize the uptime and performance of your critical IT resources across multiple Windows and Linux/Unix OS environments and local and Cloud-connected datacenters. Progent can assist you to upgrade to the current edition of Microsoft System Center from an older release or from another IT management solution to provide the benefits of best-in-class deployment, centralized management, security and compliance, plus infrastructure and application availability and performance monitoring.
Microsoft Teams firewall Consult
Microsoft Teams Engineer
Progent can assist you to plan a migration to Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud-based or mixed deployment of Microsoft Teams. Progent can assist you to connect Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone infrastructure.
Article IT Outsourcing
IT Outsourcing Model Article
Progent's IT outsourcing packages provide economical network consulting for mid-size companies. Whether it involves planning system architecture, creating an in-house Help Desk or outsourcing a one, rolling out an updated e-mail platform, monitoring your network, or building an on-line business solution, outsourcing your network engineering services can reduce expenses and eliminate uncertainties, permitting network service budgets to increase in a more linear and controlled manner than is possible by assembling a bulky, all-purpose internal network support staff. Progent's Outsourcing White Paper and flyers explain how Progent can enable you to create a secure and highly available network foundation for your critical Windows-based applications such as Windows 2008, Microsoft Exchange Server, and SQL Server 2008.
SQL Server 2012 Online Help
Consultants SQL Server Analysis Services
Progent can provide the support of Microsoft-certified consultants and seasoned software programmers, database administrators, project managers, Cisco-certified network engineers, business continuity specialists, and certified data security professionals to help you to assess the potential benefits of SQL Server 2012 for your organization, install pilot environments at your datacenter or at Progent's test lab, plan and carry out a smooth transition to SQL Server 2012 from earlier releases of SQL Server or from other database solutions, and define a cost-effective and secure network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.
VPN Support and Integration
Network Consultants Remote Access
Cisco's security and remote connectivity technology for small to mid-size businesses offer a full range of manageable protection products to let you safeguard your wired and wireless information system. Cisco's Virtual Private Network product family includes switches, firewalls, and Virtual Private Network access concentrators. Progent's expert consulting staff includes experienced engineers with Cisco's CCIE and CCNP qualifications who can help your company to select Cisco Virtual Private Network, Cisco RADIUS Security, and other Cisco security technologies that fit most closely with your business objectives.
Palo Alto Networks VPN Network Security Auditor
Palo Alto Networks Panorama Consulting
Progent's Palo Alto Networks firewall experts can help you select, deploy, and manage Palo Alto Networks firewall appliances to provide a next-generation cybersecurity environment that extends across your on-premises and cloud-based resources and protects all users anywhere with any endpoint device.
Microsoft LCS Server Consultant
Microsoft LCS Server 2007 Integration
MS Office Communications Server provides Instant Messaging and presence in a scalable, enterprise-grade package offering enhanced protection, seamless integration with popular Microsoft software, an extendable, industry-standard development platform, and support for regulatory mandates such as HIPAA, SOX, and Gramm-Leach-Bliley. Communications Server offers cost savings and improved business efficiencies, enhanced worker output, and better intellectual property protection. MS Communications Server 2007 has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants offer online and on-premises support and troubleshooting services for your Office Communications Server 2007 environment and can assist your organization to evaluate the costs and benefits of upgrading to Skype for Business. Progent can also help you to plan and implement a smooth upgrade that will add business value to your information network
UNIX Networking Consultant
BSD System Consulting Services
Progent's UNIX family support services provide small businesses and developers assistance with managing and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX consultants, consulting professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of experience provides you with a convenient one-stop source to show you how to create and maintain a secure and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), Berkeley UNIX (BSD), SCO and Silicon Graphics IRIX (SGI/IRIX or major Linux platforms such as RedHat, SuSE, Debian GNU/Linux and Slackware.
Remote Support Backup as a Service
On-site Support Strong Passwords
Progent recommends five critical network security practices for companies with a limited IT budget.
Cybersecurity Inventory Consult
Information Risk Assessment Services
Progent provides small organizations two low-cost network security evaluation scanning packages that provide, at a set fee, remotely managed scans of your network security profile which are analyzed by professional information security engineers who interpret the data collected by the scan, present unbiased summaries of your existing network security, and make recommendations for improvements. Progent has developed two complementary security evaluation packages for external and internal security scanning that are priced to meet the restricted budgets of small businesses while delivering enterprise-quality assessments of your IT network's vulnerability to attack.
Remote ProSight Data Protection Services BDR Solutions Support and Integration
BDR and Business Continuity Solutions Setup and Support
ProSight ECHO Data Protection Services from Progent provide small and medium-sized organizations an affordable end-to-end solution for cloud backup/disaster recovery (BDR). ProSight DPS automates and monitors your backup activities and allows fast restoration of critical data, apps and virtual machines that have become lost or corrupted due to hardware breakdowns, software glitches, disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware images/. Critical data can be backed up on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced expertise to set up ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, and PCI and, when necessary, can help you to recover your critical information.
24/7/365 Microsoft 365 Excel Migration Consultancy
Excel 2019 Consulting Services
Progent's Microsoft-certified Excel and Office 365 Excel consultants offer a broad variety of online services to help you to design, develop, test, install, manage, and debug business applications based on any release of Microsoft Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can help your business to upgrade your legacy Excel applications to the newest versions of Excel, support Excel on iOS-powered iPhones and iPads and Android phones and tablets, and identify and fix compatibility issues between different releases of Excel. Progent can provide on-demand help to organizations looking for a fast fix to a specific issue associated with Excel and Progent can also provide comprehensive project management services for migrating or creating line-of-business application software based on Office Excel. Progent's affordable webinar training classes for Excel can be customized to meet the special requirements of individual users or groups.
Windows Server 2008 R2 Consultants
Windows Server 2008 BranchCache Consultant
Microsoft Windows Server 2008 represents a major step forward in making IT systems more secure and fault tolerant, simpler to virtualize and administer, higher performing, and able to provide an improved environment for web publishing. Progent can assist your company get the most from the improvements incorporated into Windows Server 2008 by delivering certified consulting, support, training, staffing, network monitoring, and security engineering expertise.
System Center MOM Consultant Services
Consultant Services Monitoring and Reporting
Progent's Microsoft-certified consultants have over 10 years of background planning, implementing, optimizing and repairing System Center Operations Manager environments and can provide organizations of all sizes advanced online or onsite consulting services for System Center 2012 Operations Manager. Progent can help you to plan an architecture for System Center 2012 Operations Manager servers that delivers the performance and availability needed to watch over your datacenter effectively, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent's SCOM consultants can also assist you to install and customize SCOM 2012 management packs according to industry best practices for monitoring network fabric and both Microsoft and 3rd-party apps and services. In addition, Progent can deliver responsive online or on-premises troubleshooting to assist you to remediate serious problems detected by Microsoft SCOM 2012.
Antispam Setup and Support
Postini Consulting
E-Mail Guard is Progent's affordable spam filtering and virus defense managed service that gives small businesses world-class defense against spam, viruses, directory harvesting, and other forms of e-mail-based assaults on computer networks. E-Mail Guard is built on Postini's perimeter management technology, a sophisticated library of web-based spam filtering and anti-virus services that defuse email assaults before they are able to breach the company firewall. Perimeter Manager also allows administrators monitor and manage their e-mail systems, irrespective of server vendor, hardware type, or geographic location.
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