For business computer networks located in the state of Mississippi, Progent's Microsoft certified technical team members can provide remote phone assistance and remote troubleshooting to repair your computer network issues fast and cost effectively. Progent has acquired world-class skills, sophisticated tools, and support knowledge bases to troubleshoot and resolve computer network problems without the cost and delays associated with on-site service dispatches.
If your Mississippi business is situated beyond the larger metro areas such as Jackson, Gulfport, Biloxi, or Hattiesburg, your local computer support options may be limited in expertise, or unavailable during urgent situations. This can result in a office network that is unstable or causing wasted time due to technical problems persisting for too long. Progentís team of expert network consultants average more than 12 years of real-world industry experience, in the trenches of IT support, performing a large range of technical tasks for a diverse range of customers. This means you get not just the technical competency needed for the job, but a consultant with proven methods for applying those skills to assist with cost effective network solutions.
Cisco UC500 VoIP Systems Support and Migration Consultants
Progent's seasoned IP Voice specialists offer Cisco UC520 consulting support to help you to maintain your legacy UC500 VoIP gateway or design and carry out an efficient migration to a modern IP telephony and voicemail solution.
Best Practices Followed by Seasoned Engineers
Many businesses situated far from cities with plentiful network consultants resort to less qualified or inexperienced local resources for critical computer network support services. This can result in a network that is undependable or inefficient. Progentís staff of Microsoft and Cisco certified engineers average over ten years of real-world industry experience, in the trenches of IT support, providing an extensive range of technical tasks for a broad selection of customers. This means that with Progent you receive not only high-level technical skills, but an engineer who understands computer industry best practices in using that knowledge to solve real-world information network issues efficiently and in a consistent way.
Planning Support services for SharePoint 2013
Progent has been delivering SharePoint support since the initial SharePoint product was published more than a a dozen years, and Progent has the scope of IT knowledge to help businesses of all sizes to design and implement a SharePoint Server 2013 deployment and develop SharePoint 2013 applications that bring significant business value to your information network. Progent's Microsoft-certified consulting team can assist you to evaluate the risks and benefits of migrating to SharePoint Server or SharePoint Online from earlier releases of SharePoint or from a different collaboration solution; determine whether an in-house, online or hybrid configuration is most sensible for your organization; and pick the most appropriate version of SharePoint 2013 for your purposes. Progent can provide full project management outsourcing or can assist in specific tasks associated with your SharePoint 2013 deployment.
The Progent Test and Design Lab at the Herakles/Quality Technology Services Internet Data Center
The Progent Test and Training Lab at the QTS Colocation Center in Sacramento can be used for piloting mission-critical applications, creating efficient system upgrade methodologies, assessing and optimizing performance, planning or verifying business continuity solutions, mitigating compatibility issues, and establishing training systems for the latest products and technologies. For Progent customers who lack sufficient internal resources to assemble proper test environments, Progent's Test and Training Lab cuts capital outlay and engineering risk while keeping vital network projects on schedule.
Progent is a Certified Microsoft Partner
Since Progent is a Microsoft Partner, every Progent support expert has access to the technical and training resources needed to deliver the best computer help available. Progent's network outsourcing, Contact Center, Office 365 integration expertise, and application programming services allow small and midsize business clients to take advantage of the broad array of knowledge found in the IT departments of large enterprises without the high cost and hassle of building and managing a self-sufficient in-house network support staff.
Microsoft Windows 8.1 Management and Troubleshooting and Migration
Progent's Microsoft-certified Windows 8.1 consulting experts can provide a variety of network consulting services to help companies of any size to support, manage, and troubleshoot networks that include workstations, notebooks, tablets, or Windows phones based on Windows 8.1. Progent's consultants also offer Windows 10 migration assistance.
Progent's Consulting and Development Services for SQL Server 2016
SQL Server 2016 introduces significant enhancements in speed, capacity, security and compliance, high-availability, mobile computing support, and integrated business intelligence. Innovations include PolyBase for processing relational and non-relational databases simultaneously for big data applications, Hadoop support, Dynamic Data Masking, Mobile Reports, and seamless management of local and cloud-resident resources. Progent's Microsoft-certified SQL Server 2016 consulting experts can provide remote and onsite support to help businesses of all sizes to design, implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with all core Microsoft products including Windows Server, Exchange Server 2016, SharePoint Server, Dynamics ERP, Skype for Business, and System Center Operations Manager.
Cisco Jabber Deployment and Management Consultants
Progent's Jabber consultants can provide remote or onsite expertise to assist organizations of any size to design, implement, maintain, update or troubleshoot Cisco Jabber solutions and Cisco Unified CM ecosystems. Progent offers in-depth expertise for all the products, technologies and services that go into building a cohesive Jabber collaboration solution including Cisco network devicesand management software, Microsoft Office apps, Windows and Mac desktops, Apple iOS and Google Android smartphones and tablets, SIP trunking, Wi-Fi systems, cyber security, cloud integration, telepresence systems, PBX products, business continuity, and other components of a cohesive collaboration solution.
Comprehensive Consulting and Support Services for Systems at Colocation Sites
There are several hundred enterprise-level colocation centers in the San Francisco Bay Area and larger cities across the United States, and Progent's colocation center support group can enhance your systemís reliability and performance by helping you choose a colo facility that addresses the individual needs of your business such as geographic location, space, communications, affordability, and value-added features and services. Progentís data center IT services are intended for businesses with hardware located at co-location hosting sites and requiring timely in-person service at the collocation site plus online support from Microsoft and Cisco qualified professionals. Progent offers a selection of co-location center consulting services including network topology analysis, Windows and Linux server installation and support, troubleshooting for server and telecommunications networking, development and deployment of non-stop systems, architecting and deploying layered security defenses, firewall integration and support, designing load balancing solutions, and planning fault tolerant server and storage cluster systems.
ProSight Managed Services for Network Management
Progent provides a family of budget-friendly, flat-rate managed services intended to enable small and medium-size businesses to benefit from the same best-of-breed IT solutions used by many of the world's top corporations. Progent's ProSight suite of network monitoring and management services addresses all key areas of information technology including email content filtering, threat defense based on machine leaning, update management, automated backup/recovery, infrastructure monitoring and management, virtual machine hosting, and network infrastructure documentation management. To download Progent's white paper on the benefits of ProSight managed services for small organizations, click:10 Benefits of ProSight Managed IT Services.
Cisco WiFi Controller Integration and Support Consultants
Progent's Cisco wireless controller experts can help you to configure Cisco Wi-Fi controllers to manage and monitor wireless LANs of any size. Progent can help you to administer and debug your existing Cisco Wi-Fi solution or carry out a smooth transition to Cisco's modern Wi-Fi controller products. Progent can provide expertise for physical and software-only Wi-Fi controllers and can help you to determine which type is appropriare for your Wi-Fi environment. For 802.11ac Wave 2 wireless controller appliances from Cisco, Progent offers Cisco 3504 wireless controller consulting, Cisco 5520 wireless controller support, and Cisco 8540 Wi-Fi controller expertise.
Security Inventory Scanning for Small and Mid-size Businesses
Progent has put together two low-cost service packages intended to enable small companies to receive a professional network security assessment from a qualified security engineer. With Progent's External Network Security Inventory Scan, an engineer runs an extensive examination of your IT infrastructure from beyond your company firewall to uncover possible weaknesses in the security profile you present to the outside world. With Progent's Internal Network Security Inventory Checkup, an engineer executes a network scan from an authorized machine inside your company firewall to determine the risk to internal threats. Both security inventory packages are configured and executed from a protected remote location.
Response Time of Progent's Technical Response Center for Remote Technical Support
Progent's Technical Response Center is committed to delivering the best quality of remote network support available for both urgent as well as standard issues. For urgent problems that impact many users, key personnel, or a line-of-business program, the TRC can respond in one hour or less. For non-critical issues, the TRC will in two hours or less. In all cases, your ticket will be generated promptly and accurately, You will be sent an acknowledgement from the ticketing system, and the TRC will check with you regarding every corrected issue to confirm you are satisfied with the resolution and willing to close the ticket. Find out more concerning Progent's Technical Response Center Customer Commitment.
Get in Touch with a Progent Computer Support Expert
To find out how you can contact a Progent computer support expert for remote or on-premises help in , phone 1-800-993-9400 or go to Remote Network Help.