Progent's Consulting, Help Desk Call Center, and Ticketing for Network Service Organizations in Mobile
ProgentProgent's consulting support for network service organizations in Mobile Alabama allows you to offer your clients Progent's consulting and Help Desk Call Center support with your company's brand as a transparent supplement to your in-house network support group. These services can ease the way for you to grow your revenue, fill out your service catalog, satisfy your clients, and increase your bottom line.

Progent's nationwide team of network infrastructure experts, desktop integration and troubleshooting specialists, IT admins, and cybersecurity consultants have worked as transparent expansions to the support staffs of some of the world's largest IT support businesses. Progent's breadth and depth of expertise allows you to add to the scope of your IT support business, and Progent's close integration with your support team helps you elevate and preserve your branding.

Progent is a network consulting company with 20 years of background delivering online expertise to small and middle-size businesses. Progent is a Microsoft Certified Partner and maintains one of the largest groups of Cisco-certified CCIE network infrastructure experts of any independent IT services firm in the world. Progent has provided remote technical assistance and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Services Under Your Own Brand
Progent's consulting program for network service firms offers seamless resale to your clients of world-class IT services. Progent bills you exclusively and performs under your direction to provide your customers consulting and support services under your brand. In addition, Progent offers a low-cost Extended Hours Support Program for clients who require 24x7 technical support.

Help Desk and Ticketing for IT Service Organizations
Ticketing systems are the heart of a successful Help Desk. But modern ticketing systems are not just costly to acquire and staff, but difficult to set up and manage. Small or niche IT service providers do not have the required resources. Progent's Service Desk and ticketing solution gives IT support firms a practical way to keep their own branding while providing their customers world-class desktop support services backed by a best-of-breed ticketing platform and supplemented by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk and Ticketing Solution for IT Service Organizations
Progent's Call Center and ticketing program for IT service firms takes advantage of Progent's sizable investments in advanced ticketing technology, a remote desktop support team, and a group of geographically dispersed subject matter experts. You can utilize Progent's ticketing system as a secure tenant or Progent can establish data interchange with your current ticketing platform. The features offered with Progent's Help Desk and ticketing solution enable your IT service firm to increase your support volume, the range of technical issues your company can handle, the number of locations you can serve, and your hours of availability.

Key features of Progent's Service Desk and ticketing solution for IT support companies include:

  • Progent's online desktop support group delivers Level 1 end user support with 1-hour SLA to commence work during standard work hours.
  • Normal support times are from 5am to 7pm PST, five days a week.
  • Extended hours support is offered at extra cost.
  • Optional onsite support in larger metro areas is offered across the US at additional cost.
  • You retain complete control of your customers and billing.
  • Your clients enter requests through your custom branded Internet portal, a toll-free number, or by directing a message to your assigned mailbox.
  • Every client request automatically becomes an open request in the ticket system.
  • Tickets can be tracked and updated online until resolution.
  • Optional transfer of Level 2 and Level 3 problems to Progent's or to your SMEs.
To see additional information on Progent's Call Center and ticketing solution, visit Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service firms allows you to act as a single point of contact for virtually all technical expertise your customers may require. You can build your team and core IT skills steadily without being forced to turn down new business owing to a gap in in-house expertise or the absence of personnel.

Key features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Service Delivery: Progent works as a seamless supplement to your internal IT service team, under your coordination, and bills your firm rather than your client.
  • By-the-Minute Billing: Progent bills on a per-minute basis to minimize expenses.
  • Extensive Service Reporting: Progent uses an advanced documentation platform to make sure all services performed are thoroughly described. This makes it easy for you to shift service responsibilities to internal consultants once you have enough people and relevant technical skills.
Top benefits of Progent's Reseller Program for Network Service Firms include:
  • Safely Grow Your IT Support Business: You can easily and affordably accept more opportunities outside your core areas of excellence and open new territories without assuming the risks associated with expanding your head count too quickly.
  • Re-enforce Your Brand: You can solidify your mind share as a comprehensive IT support firm by offering more solutions to more clients using your own company name.
  • Flesh Out Your Services Catalog: Progent can provide world-class support in a wide array of technologies and can act as a dependable reservoir of skills for expanding your IT support business.
  • Fast Problem Escalation: With a large roster of top-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 support so even the most challenging issues can be handled promptly.
  • Make Your Clients Happy: Happy clients keep coming back. By teaming with Progent, you can keep making your customers successful without ever forcing clients to look for help outside the fold.
  • Online Support Experts: For 20 years, Progent has provided remote network support ranging from Help Desk support to advanced consulting. Efficient remote support cuts costs and produces quick results.
  • Major Certifications: Progent's engineers have earned top certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, IBM, and other leading vendors. Progent's security and compliance consultants hold top certifications including ISSAP, CISA, and CRISC. Find out more about Progent's technology certifications.
To read or download a printable PDF datasheet describing Progent's program for providing Progent's IT services under your own brand, download Progent's Reseller Program for IT Service Providers.

Progent's Areas of Expertise for Mobile, Alabama Companies
Progent's veteran team of certified engineers can provide Mobile, Alabama businesses a wide range of remote consulting and debugging services. Areas of expertise covered under Progent's consulting program for network service organizations include:

Find Out More Details About Progent's Reseller Program for Network Service Firms in Mobile, Alabama
For additional information about Progent's consulting support for network service firms in Mobile, Alabama, call 1-800-993-9400 or see Contact Progent.