Ransomware Hot Line: 800-462-8800

24x7 Remote Access to a Top-tier Ransomware Consultant
Ransomware 24x7 Hot LineRansomware needs time to steal its way through a target network. For this reason, ransomware attacks are typically unleashed on weekends and at night, when support staff may be slower to become aware of a break-in and are less able to mount a rapid and forceful response. The more lateral movement ransomware is able to manage inside a victim's network, the longer it takes to restore basic operations and scrambled files and the more information can be exfiltrated to the dark web.

Progent's Ransomware Hot Line is intended to guide you to take the time-critical first phase in responding to a ransomware attack by stopping the bleeding. Progent's remote ransomware experts can assist businesses in the Modesto area to locate and isolate infected servers and endpoints and guard clean resources from being penetrated.

If your network has been penetrated by any strain of ransomware, act fast. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Services Available in Modesto
Modern strains of crypto-ransomware such as Ryuk, Maze, DopplePaymer, and Nephilim encrypt online data and infiltrate any accessible system restores and backups. Data synched to the cloud can also be impacted. For a vulnerable environment, this can make automated restoration nearly impossible and effectively knocks the IT system back to square one. Threat Actors (TAs), the cybercriminals behind a ransomware assault, demand a ransom payment in exchange for the decryptors needed to recover encrypted files. Ransomware assaults also attempt to steal (or "exfiltrate") files and TAs require an additional settlement in exchange for not publishing this information or selling it. Even if you can restore your system to an acceptable point in time, exfiltration can be a major problem according to the nature of the stolen information.

The restoration process after a ransomware attack involves several crucial phases, most of which can proceed concurrently if the recovery team has enough members with the required skill sets.

  • Quarantine: This time-critical initial response requires blocking the lateral progress of ransomware within your network. The longer a ransomware attack is permitted to go unchecked, the longer and more costly the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline staffed by seasoned ransomware recovery experts. Quarantine processes consist of isolating infected endpoints from the rest of network to block the contagion, documenting the IT system, and protecting entry points.
  • System continuity: This involves restoring the IT system to a minimal useful degree of capability with the shortest possible downtime. This effort is usually the highest priority for the victims of the ransomware attack, who often perceive it to be an existential issue for their company. This activity also requires the broadest array of technical abilities that span domain controllers, DHCP servers, physical and virtual machines, PCs, notebooks and mobile phones, databases, productivity and mission-critical apps, network architecture, and safe endpoint access management. Progent's recovery team uses advanced collaboration platforms to organize the complex recovery effort. Progent understands the urgency of working rapidly, continuously, and in concert with a customer's managers and network support group to prioritize tasks and to put vital resources on line again as quickly as feasible.
  • Data restoration: The effort necessary to recover files damaged by a ransomware assault depends on the condition of the network, the number of files that are affected, and which recovery techniques are required. Ransomware attacks can take down critical databases which, if not properly shut down, may have to be rebuilt from the beginning. This can apply to DNS and AD databases. Exchange and Microsoft SQL Server rely on Active Directory, and many ERP and other mission-critical applications are powered by SQL Server. Some detective work may be required to find clean data. For instance, non-encrypted OST files (Outlook Email Offline Folder Files) may have survived on staff desktop computers and laptops that were off line at the time of the ransomware attack.
  • Setting up modern antivirus/ransomware defense: Progent's ProSight ASM uses SentinelOne's behavioral analysis technology to offer small and mid-sized businesses the benefits of the same anti-virus tools implemented by many of the world's largest corporations such as Walmart, Citi, and NASDAQ. By providing real-time malware blocking, detection, mitigation, repair and forensics in a single integrated platform, Progent's ProSight Active Security Monitoring lowers total cost of ownership, streamlines administration, and promotes rapid resumption of operations. SentinelOne's next-generation endpoint protection engine incorporated in Progent's Active Security Monitoring was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner. Find out about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery with SentinelOne technology.
  • Negotiation with the hacker Progent is experienced in negotiating ransom settlements with threat actors. This requires working closely with the victim and the cyber insurance carrier, if there is one. Services include establishing the type of ransomware involved in the assault; identifying and making contact with the hacker persona; testing decryption capabilities; deciding on a settlement with the ransomware victim and the cyber insurance carrier; establishing a settlement and schedule with the hacker; confirming adherence to anti-money laundering (AML) sanctions; carrying out the crypto-currency transfer to the hacker; acquiring, reviewing, and using the decryption tool; debugging failed files; creating a clean environment; mapping and reconnecting drives to reflect exactly their pre-encryption condition; and recovering computers and services.
  • Forensics: This process involves discovering the ransomware assault's progress throughout the targeted network from start to finish. This history of the way a ransomware assault progressed within the network helps your IT staff to evaluate the damage and brings to light vulnerabilities in rules or processes that need to be rectified to prevent future break-ins. Forensics involves the review of all logs, registry, GPO, Active Directory (AD), DNS servers, routers, firewalls, schedulers, and core Windows systems to detect variations. Forensics is typically given a top priority by the insurance carrier. Because forensics can be time consuming, it is critical that other important recovery processes like business continuity are pursued in parallel. Progent maintains an extensive team of information technology and data security experts with the skills needed to carry out the work of containment, operational continuity, and data restoration without interfering with forensics.
Progent's Background
Progent has provided online and on-premises IT services across the United States for more than 20 years and has been awarded Microsoft's Gold Partner designation in the Datacenter and Cloud Productivity competencies. Progent's roster of SMEs includes consultants who have been awarded high-level certifications in core technology platforms including Cisco networking, VMware virtualization, and major Linux distros. Progent's data security consultants have earned industry-recognized certifications such as CISA, CISSP-ISSAP, and CRISC. (See certifications earned by Progent consultants). Progent also has top-tier support in financial and ERP application software. This scope of skills allows Progent to salvage and integrate the surviving parts of your network after a ransomware attack and reconstruct them quickly into a viable system. Progent has collaborated with top insurance carriers like Chubb to help businesses clean up after ransomware assaults.

Contact Progent for Ransomware Recovery Consulting Services in Modesto
For ransomware recovery expertise in the Modesto area, phone Progent at 800-462-8800 or see Contact Progent.



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    Progent is a certified Altaro partner and can plan and manage an implementation of Altaro Office 365 Backup to protect your Microsoft 365 mailboxes, files residing on your organization's OneDrive Accounts and SharePoint sites, plus user and group Teams Chats.

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    Catalyst family of Wi-Fi controllers simplify the management of Wi-Fi LANs by unifying the provisioning and control of Wi-Fi access points, optimizing wireless throughput by limiting the impact of radio frequency congestion, improving wireless availability with fast failover, and hardening security by identifying cyber threats and filtering traffic content based on user class and location. Progent can assist you to deploy Cisco wireless LAN controller appliances to manage Wi-Fi networks of any size. Progent can assist you to administer and debug your current Cisco Wi-Fi environment or implement a smooth migration to Cisco's modern Wi-Fi controller solutions.

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    Cisco's Meraki family of access and distribution switches are intended for sites ranging from small branches to large campuses. Progent's Cisco-certified CCIE consultants can provide affordable online consulting expertise to help your company to design and deploy a productive network architecture that incorporates Meraki MS switches, streamline network monitoring and administration with Meraki's cloud-centric management tools, define policies to maintain security, develop and test a disaster recovery strategy, and resolve technical issues related to any aspect of your Meraki ecosystem. Progent can also help you to integrate Meraki switches with Cisco's Nexus or Catalyst data center switches and with Meraki wireless access points to build a unified networking solution.

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    Ubiquiti's UniFi line of Wi-Fi infrastructure appliances includes indoor and outdoor Wave 2 Wi-Fi access points, security gateways, and managed switches. UniFi devices running across multiple sites with any number of access points can be remotely configured and managed using free UniFi Controller software, which centralizes and streamlines deployment, discovery, administration, tuning, debugging, monitoring, and analytics. Progent offers the expertise of seasoned wireless consultants who can assist your organization to determine the benefits of Ubiquitiís UniFi technology for your environment and help you to plan, deploy, administer, and troubleshoot your UniFi ecosystem.

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    Progent offers national online technical support and consulting services for businesses that operate UNIX or Linux environments or whose information systems feature a mix of UNIX/Linux and Microsoft Windows technology. Online technical support provides optimum leverage for your information technology budget by extending client efficiency and shortening the hours charged for network analysis and repair. Sophisticated online access tools and skilled technicians and consultants allow Progent to solve the majority of IT issues without wasting time and expense by going to your location. In the vast majority of situations your network problems can be remediated by telephone or via a combination of telephone support and online access. Progent can make available Cisco CCIE network experts and CISA and CISM premier security professionals to help you with the most difficult network problems.

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    Progentís team of expert software programmers, relational database architects, and project management consultants can help large businesses to complete development programs for Microsoft Windows, Linux, or Web applications. Progent's enterprise co-sourcing services include access to veteran project managers for advanced planning and project co-ordination or Progent can assist customers fill in expertise gaps by offering relational database architects and software programmers experienced in developing line-of-business applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help clients to incorporate SharePoint with other data sources such as Microsoft SQL and Office Excel to create data-driven intranets and web portals. Progent also offers expertise with web development tools and can assist clients to build, expand, troubleshoot, or migrate web-based applications to utilize the latest advances in web technology.

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    Progent's Standard Help Desk Services offer a comprehensive service desk solution that handles all aspects of online Level 1 desktop support from service requests through trouble ticket generation, remote desktop control, progress tracking, problem resolution, and management reports. Help Desk services are offered at a substantial discount from Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.

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    Progent's Microsoft Gold-certified Windows Server 2022 consultants can assist your organization to design and carry out a cost-effective migration to Windows Server 2022 using a self-hosted network architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with a datacenter-based implementation of Windows Server 2022.

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  • Microsoft Intune Migration IT Consultant
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    Progent's Microsoft-certified Intune consultants can help your organization to understand the business value of utilizing Intune for configuring and managing your web-facing mobile devices including laptops, phones, and tablets powered by Windows, iOS, and Android. Progent can help your company to define security policies, plan and deploy pilot systems to confirm the benefits of Microsoft Intune for your environment, install Intune across your enterprise, integrate Intune with SCCM for unified change management, and provide ongoing support for your Intune deployment.


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