Modesto Work from Home Employees Connectivity Advisor
System Design, Implementation, Management and Call Center Consulting Experts
Enlarging your remote workforce can have a significant effect on IT infrastructure, security, and corporate culture. Progent has 20 years of experience assisting SMBs to design, deploy, administer, tune, and troubleshoot IT environments that incorporate a remote workforce. Progent can help your Modesto organization to pick the appropriate tools and adhere to best practices in creating and maintaining a safe virtual solution for teleworkers that promotes collaboration and returns top business value. Progent offers support services ranging from as-needed guidance for helping you past challenging IT roadblocks to comprehensive project management or co-management to help you successfully complete mission-critical initiatives.
Progent's consultants can help Modesto, California companies to with any facet of building a high-functioning work-from-home environment by providing infrastructure design and configuration services, VoIP PBX troubleshooting, video conferencing support, collaboration platform customization and training, public cloud connectivity, Call Desk augmentation, security and compliance, data protection solutions, and streamlined management.
Infrastructure for Telecommuters
Configuring the network infrastructure required for an at-home work environment can be particularly complicated if you must manage a mix of personal hardware such as desktop computers and notebooks, Internet routers, and Wi-Fi appliances from an assortment of vendors and with a variety of operating systems and firmware levels. Progent's background delivering online help for both legacy as well as modern technologies in virtual office venues allows you to make efficient use of your existing infrastructure and provides you with ready access to top-tire consultants for implement essential upgrades. Services offered by Progent to help you to create a high-functioning work-at-home infrastructure include:
- VPN technology allows you to establish a secure tunnel for authorized at-home employees to access IT resources located at your corporate data center or in the cloud. Progent can assist you to configure and maintain VPN access between your at-home workforce and your key network resources by providing remote VPN integration consulting. For businesses using Cisco's ASA security appliances, Progent's Cisco-certified ASA experts can help your remote workers to utilize Cisco's popular AnyConnect software for safe VPN tunneling for a broad range of endpoint devices including Windows, Mac, Apple iOS, Linux, and Google Android.
- Virtual Desktop Infrastructure (VDI) products enable a telecommuter to see and interact with a remote computer's desktop. This technology provides IT managers substantial control over the computing environment of telecommuters and offers remote users a consistent and more productive work experience. Progent's virtual desktop consulting services include Windows Remote Desktop integration and Citrix Virtual Apps and Desktops VDI solutions.
- Routers connect home networks to the Internet and typically support VPN connections, home Wi-Fi connectivity, and firewalls. Progent offers expert remote consulting for deploying routers from a variety of vendors. See router integration services from Cisco-certified consultants.
- Home Wireless networks, typically supporting an entire household and visitors, are commonly utilized by at-home employees to access their router for work. This can create performance and security problems. Progent can help businesses to resolve these problems by delivering services that include Cisco Aironet configuration consulting, Cisco-certified Meraki wireless deployment consulting, and Ubiquiti Unifi wireless access point integration help.
- Internet connectivity solutions impact the performance and reliability of connections between at-home workers and the corporate network. Business-critical applications might demand backup Internet connections in case the normal connection breaks. Progent offers expertise for selecting Internet service providers, selecting appropriate service bundles, and integrating fault-tolerant Internet access. See Internet access integration services.
IP Voice Integration for Teleworkers
Expanding the business PBX environment to include telecommuters is critical to maintaining a productive at-home workforce. A broad range of cloud-based IP voice products are used by SMBs to support telecommuters. Many enterprises rely on Cisco's current or legacy products for IP voice management. Progent can help organizations of any size to plan or tune a telecommuter VoIP service that delivers the versatility, transparency and protection required for remote users. Progent's Cisco-certified CCIE Voice experts offer advanced support to help organizations tune their existing Cisco VoIP environments to support a growing remote workforce.
- Cisco Unified Communications Manager (Cisco Unified CM) delivers high-end telephony capabilities to devices like VoIP phones, media processing products, VoIP gateways, and multimedia applications used throughout the network. CUCM supports other combined media services such as unified messaging, video conferencing, and customer collaboration networks. For more information about Progent's Cisco Unified CM or CUCM expertise, refer to CUCM consultants.
- CallManager is Cisco's legacy call-processing software and has been replaced by Cisco Unified CM. Progent can help your company to support your existing CallManager environment or migrate efficiently to Cisco's modern IP telephony solutions. To learn about Progent's support services for CallManager and Cisco's other early VoIP products, refer to CallManager consulting services.
- Cisco IP Gateways enable connectivity with PSTN networks and with clients working beyond the corporate perimeter such as telecommuters. Progent can provide expert support for Cisco's legacy IP gateways like the UC520, UC540 and UC560 series as well as for current Cisco Session Initiation Protocol (SIP) gateways. See Cisco SIP gateway configuration consulting.
- Additional VoIP Products supported by Progent's consultants include Vonage, Intermedia Unite and 8x8. Progent can assist you to expand your wide area network architecture to support these solutions and provide as-needed configuration and troubleshooting expertise.
Voice/Video Conferencing for At-Home Workers
A wide selection of voice/video conferencing platforms from major technology companies support virtual discussions, video and voice conferencing, chat, and screen sharing for both onsite workers and teleworkers. Many companies use multiple products to accommodate their various partners and customers. Progent's communications experts can help your organization to manage your existing voice/video conferencing environment and optimize the productivity of your at-home workforce.
- Skype for Business is Microsoft's leading communications product that enables presence, instant messaging, audio and video conferencing as well as the transparent integration of these functions within Office desktop and Microsoft 365 applications including PowerPoint, Word, Excel and Outlook. Progent can provide the expertise of Microsoft-certified consultants who can help you to deploy and manage Skype for Business clients to support your remote employees. To learn more about Progent's consulting expertise for Skype for Business, visit Skype for Business consulting services.
- FaceTime is Apple's multiuser video phone platform for iOS and macOS computers and smartphones. FaceTime works on Wi-Fi or cellular Internet connections. Current versions of FaceTime support up to 32 concurrent users for voice/video sessions. To learn more about Progent's support expertise for Apple FaceTime, visit Progent's FaceTime configuration expertise.
- Webex Meeting Center supports online conferencing for virtually all computing devices. Delivered via Cisco's Webex Cloud, Webex services include sharing granular content or computer screens, presentations that incorporate rich media including Microsoft PowerPoint, session capture, plus revision and playback for future reference and training. To learn more about Progent's support expertise for Webex and for additional video conferencing products from Cisco, see Progent's Webex Meeting Center support services.
- Teams is Microsoft's next-generation replacement for Skype for Business. Teams provides a portal for conversations, contacts, and information with capabilities such as IP voice and video conferencing, threaded chat, plus file sharing. For details about Progent's support services for Teams and for additional Microsoft 365 apps, see Progent's Microsoft Teams consulting services.
- Other Voice/Video Conferencing Apps supported by Progent's conferencing experts include Google Meet, Amazon Chime, Zoom, and Slack. Progent can provide integration and troubleshooting services for these conferencing platforms and assist you to optimize your WAN architecture to run them.
Microsoft Integrated Collaboration Software for Remote Workers
Microsoft's collaboration platforms are tightly integrated with Microsoft's familiar Office and Microsoft 365 suites, offering a powerful ecosystem of productivity apps that deliver a cohesive user experience for exchanging data and ideas throughout a corporate network and on a broad range of endpoints. Progent has delivered online consulting services for SharePoint and Exchange since their original publication and can help your company to deploy these flagship collaboration platforms to maximize the effectiveness of your at-home workers.
Microsoft's collaboration platforms are tightly integrated with Microsoft's popular Office suite, providing a rich ecosystem of applications that deliver a consistent user experience for sharing information across multiple sites and on a wide variety of endpoint devices. Progent has provided remote consulting services for SharePoint and Exchange since their initial releases and can help at-home workers set up and use these flagship collaboration platforms to maximize productivity.
Microsoft Teams works on top of Microsoft 365 and supports third-party cloud services to deliver real-time collaboration. Designed as a substitute for Skype for Business Online, Microsoft Teams can support chat, audio/video meetings with screen sharing, phone calls, cloud voicemail, group email, as well as file and app sharing. Teams is closely integrated with Microsoft 365 and relies on Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Entra (previously called Azure Active Directory) for delivering its complete range of features. To learn more about Progent's support services for Microsoft Teams, visit solution design and deployment expertise for Microsoft Teams and Teams Premium.
SharePoint utilizes web sites to enable collaboration and information delivery by providing policy-driven access to data, business processes, and tools for searching through enterprise-wide business data. SharePoint permits you to build secure portals that enables at-home workers to view and edit aggregated business intelligence by means of Intranets (Wikis), Blogs, social networking sites, and Web Parts (Widgets). To find out about Progent's SharePoint consulting expertise, refer to SharePoint integration and development expertise.
Exchange and Exchange Online offer secure collaboration features including public folders, shared mailboxes, and shared calendars and contacts. Progent's Microsoft certified Exchange experts can show you how to activate and utilize these features for your at-home workers. To learn about Progent's Exchange consulting expertise, see integration expertise for Microsoft Exchange.
OneDrive is Microsoft�s collaborative cloud-based storage service, similar to GoogleDrive. At-home users can save files to OneDrive, and colleagues anywhere can retrieve them safely through a browser. Included with Office 365, OneDrive allows remote workers to jointly author documents. Edits made offline are uploaded when you go back online. To find out about Progent's consulting expertise for Microsoft OneDrive, refer to Onedrive configuration consulting.
Public Cloud Integration for Remote Workers
Progent offers affordable online support for enabling organizations to build, manage and troubleshoot integrated network models that combine physical data centers, telecommuters, branches, and cloud services. Progent offers expertise for all modes of cloud service including Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). Progent can help telecommuters resolve problems with cloud access, authentication, and cybersecurity.
Microsoft Azure is a leading family of public cloud services that enables you to use infrastructure, servers, and key apps running on Microsoft's extensive cloud. Microsoft Azure features over 100 services services including hosting for Windows and Linux-based virtual machines, scalable cloud storage, email and messaging, application development with Visual Studio, and data backup. Progent can help you to deploy VMs on Azure Virtual Machines, configure storage on Azure Storage services, streamline identity control with Azure Active Directory, and design backup and restore systems with Azure Backup. Progent's cloud experts can also show you how to create secure connections to Azure for at-home workers by configuring and troubleshooting firewalls and VPN IPsec tunnels. For details about Progent's support services for Microsoft Azure, go to Azure expertise.
Microsoft 365, formerly branded Office 365, is Microsoft's popular family of client productivity applications and cloud services offered by subscription. Office apps and cloud services are marketed in a variety of bundles intended for customers ranging from individuals and households to major corporations. Progent offers fast and affordable remote access to consultants familiar with Microsoft 365-compatible clients based on Windows, Mac, iOS, and Google Android operating systems. Progent's experts can assist you to assess the various subscription plans available for Microsoft 365 and configure 365 applications for your telecommuters in a way that delivers maximum business value. To learn about Progent's support services for Microsoft 365, visit Microsoft 365 integration services.
Microsoft 365 Exchange Online is among the most popular applications in the Microsoft 365 product suite. Microsoft 365 Exchange Online offers the benefits of reduced spending for data center infrastructure, simplified management, on-demand scaling, high availability, and other advantages inherent with public clouds. Microsoft has engineered Exchange Online to operate transparently with local Exchange environments, allowing you to build hybrid information systems. Progent's Exchange experts are available for occasional help to guide you through tough technical bottlenecks and can also provide comprehensive project management outsourcing to make sure your at-home workers have convenient and secure access to your Exchange Online environment. To find out Progent's expertise for Exchange Online, refer to Exchange Online integration and support consulting.
Amazon Web Services (AWS) is a pioneer in the public cloud arena and is the world's biggest provider of cloud-based services. Progent offers quick and economical online contact with cloud integration consultants who can help your business to design, deploy, maintain, and troubleshoot hybrid information networks that integrate Amazon AWS cloud-based services with local resources and with other popular cloud platforms like Azure. Progent also offers the skills of Cisco-certified CCIE networking consultants to help your company to create a high-uptime network model so your employees have a productive computing environment whether they are working from your headquarters, a remote branch, at home, or on the move. To find out about Progent's consulting services for Amazon AWS, see Amazon AWS consulting support.
Google Cloud Platform (GCP) is a popular collection of public cloud services that provides Infrastructure-as-a-Service (IaaS) and Platform-as-a-Service products. Progent's Microsoft, Linux, and Cisco experts can help you to expand your current IT resources with the Google Cloud Platform, and Progent's DBA consultants can show you how to make your critical applications cloud friendly so your remote workers can benefit fully from Google Cloud services. Progent's consultants can help your business to deploy VMs on GCP Compute Engine, plan an efficient storage solution with Google Cloud Storage, and simplify identity control for remote workers with Google Cloud Identity. Progent's experts can also assist your organization to use GCP's management technology to control and track your GCP ecosystem. To find out, refer to Google Cloud Platform (GCP) integration services.
Help Desk Call Center Services for Remote Workers
A rapid, organization-wide transition to a telecommuter business model, which could be motivated by a pandemic or as an element of a business continuity process, can overwhelm even a well-staffed in-house Call Center. Progent's Help Desk services make it possible for organizations of any size to outsource or supplement their Help Desk Call Center with Progent's online Technical Response Center services.
- Progent's Standard Support Desk support services utilize Progent's nationwide team of remote IT support experts combined with world-class ticketing and tracking technology to provide an affordable, advanced Help Desk. Progent's Standard Help Desk Services offer a comprehensive solution that handles all aspects of remote Level 1 PC technical support from help requests to trouble ticket generation, desktop sharing, problem resolution, and reporting. A browser-based User's Service Portal enables at-home employees to monitor or update their active tickets, enter details, and append screen captures and relevant files. Support services are delivered at a significant price reduction off Progent's ordinary Level 1 technical support rates, and Progent makes available optional rapid escalation to Level 2 and Level 3 support experts to deal with complex issues. To find out more, see Progent's Standard Helpdesk Services for small businesses.
- Progent's Call Desk Supplemental Service enables you to expand your current Support Desk team by splitting responsibilities for Support Desk services seamlessly between your regular support organization and Progent's nationwide pool of desktop support technicians and subject matter specialists. Progent's shared Call Desk service is based on a collective support model based on the leading professional services automation tool for handling service requests and ticketing, assigning ownership, tracking progress, and producing reports. To find out how Progent's Call Center Augmentation Services can enable your business to provide world-class desktop support to your telecommuters, visit Progent's Help Desk Call Center supplementation Services.
Security for At-Home Workers
At-home employees typically use their own computing devices and usually work in a poorly secured physical space. This multiplies their susceptibility to cyber threats and calls for judicious configuration of firewalls, anti-malware tools, multi-factor authentication, remote monitoring, extensive user training, and the creation of policies based on leading practices. Progent's seasoned roster of IT security solutions experts can assist your business to design, configure and manage an effective cybersecurity solution that protects vital IT resources in networks that include at-home workers.
Firewalls allow companies to build a network environment that can be safely utilized by local users and by telecommuters, mobile users, suppliers, clients, and other stakeholders. Modern firewall devices allow you to assign and manage different access rights to various classes of users and to scale your network and adjust your security as your company evolves and as cyber threats become increasingly complex. Progent supports both new and legacy security devices from all leading vendors like Cisco, Palo Alto Networks, WatchGuard, Juniper, and Fortinet. For more information about Progent's firewall configuration services, go to firewall configuration and support expertise.
Remote Endpoint Security Monitoring makes it possible to watch over the various devices utilized by at-home workers and either block or spot and respond to modern threats such as ransomware. With Progent's ProSight Active Security Monitoring services, a lightweight agent is installed on each protected endpoint, monitoring all activity and using advanced machine learning and full execution context from SentinelOne to detect zero-day threats at inception. When an attack is discovered, ProSight ASM instantly disconnects the targeted endpoint from the network to contain the malware. Because the ProSight Active Security Monitoring agent is self-contained, endpoint devices remain protected even if they are disconnected from the Internet. Progent is a SentinelOne Partner, dealer, and integrator. To find out more about ProSight Active Security Monitoring, go to remote endpoint security monitoring for teleworkers.
Progent's Duo MFA Service Plans incorporate Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. With 2FA, whenever you log into a secured application and give your password you are asked to verify your identity on a unit that only you possess and that uses a different network channel. A broad selection of devices can be utilized as this added means of ID validation such as an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You can register multiple verification devices. To learn more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for teleworkers.
Security Audits can evaluate the exposure of your information system to all types of outside and internal security attacks for an environment that incorporates an at-home workforce. Progent can run online, automated cybersecurity analysis scanning for rapidly and economically uncovering a broad range of security holes that can be surfaced via the Internet. Progent's security audit consulting services, which can be managed by data security professionals with top credentials such as CISM, CISSP, and GIAC, can help your business to audit your operations and governance policies and review your WAN architecture to enable you to implement top-level security for your remote workers.
Horizon3.ai's NodeZero Penetration Testing Platform is a cutting-edge penetration test (pentest) product family that supports automated threat assessment of your at-home connectivity solution as well as your internal and perimeter networks so you can uncover, rank, fix, and verify security weaknesses before threat actors can take advantage of them. Progent's pentest experts can assist you to use NodeZero to perform comprehensive penetration tests of your network perimeter and your internal network so you can determine your present security profile. Progent can also help you to harden your network security and can help you to plan and implement a unified cybersecurity ecosystem that simplifies management and provides maximum cyber defense for on-prem, cloud-based, remote, and perimeter IT resources. To find out additional details about Progent's vulnerability assessment services powered by on NodeZero's pentest products, refer to Consulting Services for NodeZero's Penetration Test Platform.
Download White Paper: Protecting a Work-From-Home (WFH) Network
To read or download a white paper about key things to focus on for securing a network that supports telecommuters, click:
Protecting a Work-From-Home Network White Paper. (PDF - 2.4 MB)
Data Protection Solutions for Teleworkers
The field of Data Protection covers backing up and recovering critical information in order to avoid data loss and minimize recovery time and effort in the event of storage problems due to hardware issues, programming hiccups, operator error, cyber attack, or other causes. Reliable data protection solutions can be especially difficult to design and maintain in hybrid environments that combine private data centers, public clouds, and an at-home workforce.
- Backup/Recovery solutions for at-home workers must cover multiple kinds of user-owned endpoint devices. Progent can provide quick online access to experts knowledgeable about a wide range of products for backing up Microsoft Windows, Apple Mac and Linux/UNIX servers and desktop computers as well as notebooks, iOS and Android tablets and smartphones. Leading backup/restore solutions supported by Progent's data protection consultants include Barracuda Backup, Azure Backup, DoubleTake Software, CrashPlan, Mozy, and Time Machine. To back up data spread throughout a hybrid network, Progent offers ProSight Data Protection Services, a managed backup/recovery subscription service that uses cloud storage and includes fine-grained recovery and unified management.
- Disaster Recovery/Business Continuity (DR/BC) strategies commonly anticipate scenarios that call for a temporary switch to an at-home workforce. Progent's expert disaster recovery planning experts and business continuity consultants can assist your company to create, document and validate a DR/BC strategy that addresses the logistics of moving to an at-home workforce.
Unified Management for Teleworkers
Microsoft has rebranded and rebundled its endpoint management products under the name Endpoint Manager, which includes Intune for cloud management of remote endpoints and Configuration Manager for managing onsite endpoints. Endpoint Manager features a centralized environment for protecting corporate information by managing onsite, mobile, and home-based endpoint devices.
Microsoft Intune
Intune is part of Microsoft's Endpoint Management suite that also includes Microsoft Configuration Manager. Intune is a cloud service for managing and protecting remote devices and applications. Managed endpoint computers can be personally owned or business owned. IT administrators managing the enrolled endpoint computers of at-home workers can utilize Intune to deploy and validate apps on managed devices, push updates and certificates, configure rules for permission to access information and resources, set passwords, establish VPN tunnels, control how teleworkers share information, set up threat protection, ensure compliance, and wipe corporate information from lost, stolen or decommissioned devices. Microsoft Intune can be used with iOS, Google Android, Windows, and macOS endpoints. For information about Intune and to find out how Progent can help you to use Microsoft's Endpoint Management to administer the endpoint devices of your teleworkers, refer to Intune telecommuter device management consultants.
VMware Workspace ONE
VMware Workspace ONE is a feature-rich centralized Mobile Device Management product that helps network administrators to keep off-premises endpoints current and protected. Workspace ONE incorporates VMware AirWatch for unified endpoint management plus VMware's Horizon virtual software delivery platform for identity control, app management, and setup management of endpoint devices. Workspace ONE runs with devices powered by Windows 10, macOS, iOS, Android, Chrome OS, or leading distributions of Linux. VMware Workspace ONE is offered by subscription as a cloud service or as an on-premises product via a one-time purchase. Top features of Workspace ONE include fast over-the-air provisioning of new notebooks, immediate onboarding of new employees, policy set up and enforcement for all categories of endpoints, aggregated management reporting and performance analytics, an email encryption gateway, and tight integration with Microsoft apps and cloud services. For information about Progent's expertise for VMware Workspace ONE, see VMware Workspace ONE mobile device management consultants.
Contact Progent for Remote Workforce Expertise
To contact Progent about building and maintaining a productive work-from-home environment for your Modesto, California organization, call
An index of content::
Consultant Sun Solaris Remote
UNIX Online Small Business IT Consulting Firm
Progent offers nationwide online technical support and troubleshooting services for companies that operate Solaris environments or whose information systems include a mix of Solaris and Microsoft technology. Online technical support offers optimum leverage for your IT budget by preserving client productivity and shortening the time billed for network repair services. Sophisticated online access tools and experienced service specialists and consultants combine to enable Progent to handle the majority of IT issues without wasting time and money by going to your site. In most of cases your IT issues can be dealt with over the phone or via a combination of telephone support and remote network analysis. Progent can offer the services of Cisco CCIE infrastructure experts and CISM and CISSP certified security professionals to assist with the toughest system problems.
Microsoft LCS Server IM Consulting Services
Microsoft LCS Server Professional
MS Office Communications Server provides Instant Messaging and Real Presence in a scalable, world-class package offering enhanced protection, transparent integration with additional Microsoft software, an expandable, standards-based development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your enterprise can realize cost savings and improved operational efficiencies, enhanced individual productivity, and better IP protection with this easy-to-manage, highly available IM platform. Effective implementations of Microsoft Office Communications Server call for extensive planning and consideration prior to installation. Progent's Microsoft-authorized professionals can provide the expertise necessary to deliver all the benefits of Microsoft Office Communications Server throughout your whole organization.
At Home Workforce Network Consulting
Teleworker Solutions Support Services
Progent has 20 years of experience helping small and mid-size companies to design, deploy, optimize, manage, and troubleshoot computer networks that support teleworkers.
Altaro VM Backup Live Backup IT Consultant
Hornetsecurity Altaro VM Backup and vSphere Onsite Technical Support
Altaro VM Backup from Hornetsecurity provides small organizations a reliable and budget-friendly platform for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be used for on-premises, offsite, multi-site, and cloud environments and also supports cost-effective backup to Azure storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad array of remote or onsite services to assist you to plan, install, optimize and troubleshoot a comprehensive backup and disaster recovery solution based on Altaro VM Backup. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/recovery service based on Altaro VM Backup software.
Microsoft Exchange Server 2016 Migration Remote Support Services
Exchange 2016 Upgrade Planning Support Services
Progent can assist your business in any and all phases of your upgrade to Exchange Server 2016 including designing high availability system topology for an on-premises, Microsoft cloud connected or hybrid deployment; CAL licensing compliance for Exchange 2016 and Windows Server 2012 R2 or later; moving mailboxes; Hyper-V virtualization design; specifying mass storage capacity required for your virtual machines, databases and logs; setting up hardware load balancing (HLB) for fault-tolerant CAS services; designing, setting up and testing Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint; updating the firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and configuring Outlook on the web (formerly Outlook Web App).
Juniper NetScreen 5200 Firewall Security Firms
Security Consulting Juniper Networks NetScreen
Progent's Juniper Networks-authorized NetScreen consultants can help your company to configure and integrate NetScreen 5200 and 5400 routers, migrate from previous NetScreen products to the latest Juniper products, and troubleshoot network infrastructure problems in Juniper-only or mixed-technology environments.
Microsoft Teams high availability Professional
Microsoft Teams and AAD Sync Specialists
Progent can help your business to design an upgrade to Teams from Skype for Business or Lync Server and install, administer, and troubleshoot a cloud or hybrid implementation of Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Exchange Server 2003 Upgrade On-site Support
Microsoft Exchange 2003 Integration Support
Progent's Microsoft Certified engineers can provide world-class support for corporate-wide implementations of Microsoft Exchange Server. Progent's consultants can show you how to prepare for multi-site Exchange Server 2007 rollouts or upgrades and can provide onsite personnel to help large companies with deployments of Microsoft Exchange in the or any region served by Progent's engineers.
Assessment Arkansas
Computer Consulting Services Kentucky
Progent's Technical Response Center offers nationwide remote support for Windows and Cisco-based small business information networks. Progent's Microsoft and Cisco-Premier service professionals provide phone help and online secure network connection to troubleshoot and repair technical problems quickly and economically. The scope of IT experience represented by Progent's staff of country-wide support engineers allows Progent to escalate even the most difficult network issues to competent experts as needed.
Top Quality Postini Technical Support Services
Anti-Spam Support Services
E-Mail Guard by Postini provides constantly updated spam and virus filtering, data filtering, and security from email-based directory harvesting and denial of service attacks. Progent is a Postini partner and service firm. If your business is too small to purchase for a regular Postini license, you can still have the use of Postini's Perimeter Management services via Progent's E-Mail Guard spam filtering and antivirus service program. Progent's expert email security professionals can show you how to create an email security strategy that features antispam and virus defense technologies and processes.
network infrastructure documentation management Technology Professional
Top Ranked Professionals IP address management
Progent's ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your network infrastructure, processes, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSLs or domains. By updating and managing your IT infrastructure documentation, you can eliminate as much as 50% of time thrown away searching for vital information about your network. ProSight IT Asset Management features a centralized repository for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you need the instant you need it.
Power BI Premium Development Company
Programming Power BI Connectors
Progent's Power BI consultants can help you to plan, install, maintain, update or troubleshoot your Power BI environment. Progent can also assist you to organize your source data for Power BI visualizations. Progent can help you implement and administer an on-premises, cloud, or hybrid environment for Power BI.
Les Kent has a 35-year track record of effective network integration, business management, sales, and operations. He has demonstrated a talent for creating elegant information technology solutions while working as a system architect, software developer, project manager, deployment consultant, and troubleshooter for small businesses, new ventures, and global enterprises.
ransomware cleanup and file restore Professional
Sodinokibi ransomware recovery Consultancy
Progent's ransomware experts can assist your business to evaluate your ransomware defenses, remotely monitor and guard your network, help with negotiating a settlement with a hacker, and rebuild a network damaged by a ransomware cryptoworm such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Egregor.
wireless VoIP phones and Meraki APs IT Consultant
wireless IP phone security Online Support Services
Progent's Cisco Wi-Fi IP phone configuration and troubleshooting experts offer remote and onsite support to help your organization build and administer a Cisco Wi-Fi IP phone deployment by delivering services that range from debugging the configuration of a wireless VoIP phone or access point to providing project management outsourcing or co-sourcing services for modernizing the wireless architecture of a campus.
Exchange Server 2016 Upgrade Planning Support
Microsoft Exchange Server 2016 Upgrade Troubleshooting
Progent can help you in any and all facets of your upgrade to Microsoft Exchange Server 2016 including planning high availability architecture for an on-premises, Microsoft cloud connected or hybrid environment; licensing requirements for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Hyper-V strategy; specifying storage requirements for your VMs, mailbox databases and logs; configuring hardware load balancing for high-availability client access services; planning, configuring and validating Exchange Servers and Windows Servers and Database Availability Groups (DAGs); setting up collaboration with SharePoint Server or SharePoint Online; preparing your firewall; creating SSL certs; performing client remediation with Office 2010 or greater or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
SMS Server Upgrade Onsite Technical Support
Computer Consulting Microsoft SMS Server
Progent's Microsoft certified experts offer small and mid-size businesses world-class consulting support for Microsoft Systems Management Server 2003. Systems Management Server is Microsoft's standard tool for change and configuration management. SMS 2003, a component of Microsoft System Center 200, enables companies to install important software quickly and reliably to appropriate users, lower product expense and stay compliant by determining patterns of usage, improve Windows security by improving your awareness of vulnerability and by delivering critical patches, manage your external workforce through industry standards independent of connection or geography, and lower operational costs by fully utilizing the management functions built into Windows. Progent's SMS consulting professionals can show you how to use SMS effectively for automated software and application deployment, security patch administration, and resource tracking management including program and appliance inventory.
SCCM 2012 Asset Inventory On-site Support
Professional SCCM 2012 Asset Inventory
Progent's Microsoft-certified consultants can help your business to plan for, deploy, and operate System Center 2012 R2 Configuration Manager. Progent can assist you to upgrade efficiently to SCCM 2012 from a legacy device management solution or help you to modify your existing SCCM 2012 environment to accommodate your changing business requirements. In addition, Progent can help you to create an infrastructure that takes full advantage of SCCM by delivering advanced consulting support for related Microsoft platforms including ADDS, Microsoft SQL Server and SQL Server Reporting Services, and IIS.
Emergency Technology Professional ransomware removal and file recovery
Consulting Services ransomware cleanup and recovery
Progent's experienced ransomware recovery consultants can help you to reconstruct an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Cisco ASA and VMware Support and Help
ASA and PIX Firewalls Outsourcing
Progent's Cisco-premier CCIE network experts can help your company to maintain your current PIX or ASA 5500 security appliances or migrate efficiently to Cisco ASA 5500-X firewalls with Firepower Services. Progent can also help your business to plan, configure, tune, manage and troubleshoot firewall solutions based on Cisco ASA 5500-X firewalls with Firepower Services
Colocation Network Consulting
Hosting Technology Consulting Services
Progent's colocation center support services are designed for businesses with equipment housed at IDCs or data center colo hosting sites and requiring timely on-site assistance at the colocation facility as well as remote help from Microsoft and Cisco Certified professionals. Progent offers a complete range of Internet Data Centers and IDC and co-location support services including system architecture evaluation, Windows and Linux server installation and maintenance, tech support for server and telecommunications networking, development and installation of non-stop systems, architecting and implementing layered security defenses, firewall integration and support, designing load balancing environments, and creating high-availability server and storage cluster systems.
SQL Server 2016 Data Warehousing Integration
SQL Server 2016 and Amazon Marketplace Web Service IT Consulting
SQL Server 2016 introduces major enhancements in performance, capacity, security, high-availability, BOYD support, and built-in business intelligence. Innovations include PolyBase for handling structured and unstructured files in one appliance for big data applications, Jason integration, Row-level Security, Mobile Report Publisher, and seamless management of on-premises and cloud-resident operations and services. Progent's Microsoft-certified consulting team can provide remote and onsite support to assist organizations of any size to configure, manage or debug any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft technologies including Windows Server, Exchange, SharePoint Server, Dynamics CRM, Skype for Business, and System Center Operations Manager.
Meraki Air Marshal Integration
Meraki Wave 2 Wi-Fi Access Point Network Consulting
Progent's Cisco-Meraki Wi-Fi access point experts can help you to design, configure, administer and debug Cisco's Meraki-based Wi-Fi networks for environments ranging from a branch office to a campus or a nationwide enterprise. Progent can also help clients to incorporate other Cisco devices for unified management.
virtual desktop delivery Consult
Citrix HDX Support and Setup
For Windows desktop virtualization, Progent can provide the support of a Citrix XenDesktop expert who can help you to plan a XenDesktop solution that maximizes the strategic impact of your information system; configure XenDesktop technology with your physical and virtual servers, end-user computers, and peripherals; upgrade your existing virtual desktop software to current versions of XenDesktop; and provide comprehensive online technical support. Progent can also train your IT staff to adhere to industry leading practices to maintain your XenDesktop solution efficiently.
Integration Support Exchange 2003
Microsoft Experts Exchange 2003 Upgrade Online Support Services
Progent's Microsoft-certified professionals provide technical support and IT consulting expertise for Microsoft Exchange Server 2003, Microsoft Windows Server 2003, and for the entire line of Microsoft Servers. Progent's upgrade, configuration, administration, and troubleshooting expertise for Exchange Server include planning, installation, project management, onsite and off-site troubleshooting, Help Desk Call Center support, expert security consulting, and comprehensive network management outsourcing.
Integration Work at Home Network Infrastructure
Specialists Remote Workers Infrastructure
Progent can help small and medium-size businesses to plan, deploy and debug the network infrastructure required for offsite workers.
SQL 2008 Reporting Services Consultancy
SQL 2008 Support and Setup
Microsoft SQL Server 2008 delivers powerful, familiar tools to computer professionals and information workers, reducing the complexity of designing, deploying, administering, and accessing enterprise data and database applications in environments ranging from handheld devices to corporate information systems. The complexity and integration demands of Microsoft SQL Server 2008 require a network consultant with hands-on experience and broad knowledge in planning and building information-based, comprehensive business IT solutions. The knowledge and experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft technology, assures you success in designing, deploying and managing Microsoft SQL Server 2008 applications that are seamlessly integrated with the Microsoft .NET platform.
Windows and macOS coexistence Computer Consultants
Mac and Windows Help and Support
Progent's support specialists in Apple OS X and Microsoft Windows technology can help you combine Mac and Windows systems into seamless environments with full sharing and collaboration functionality. Allowing productive co-existence among a mix of servers and workstations powered by Mac OS and Windows requires broad knowledge of and background with Apple Macintosh and Microsoft technology. Progent's background in Windows and Macintosh service makes it possible to provide expert support to businesses that depend on these technologies to keep their strategic edge. Progent's consultants can also assist you to interface Apple's iPhones and iPads with your Windows environment.
Citrix virtual desktops Consulting Services
24-7 virtual Windows desktops Computer Consultants
For desktop virtualization, Progent can provide the expertise of a Citrix XenDesktop consultant who can help your company to design a XenDesktop solution that maximizes the business value of your information network; configure XenDesktop software with your servers, end-user computers, and peripherals; upgrade your older virtual desktop software to the latest versions of XenDesktop; and provide advanced remote troubleshooting. Progent can also train your IT staff to follow best practices to maintain your XenDesktop solution effectively.
Support Services Ekahau Wi-Fi RF Coverage Maps
IT Consulting Ekahau Wi-Fi Network Design
Progent's Ekahau-certified Wi-Fi network design consultants can assist your business to design, implement, optimize, manage and debug a Wi-Fi network adapted to your environment. Progent offers online or on-premises support for Ekahau Pro for predictive Wi-Fi design, Ekahau Sidekick for onsite RF signal measurement, Ekahau Analyzer for debugging RF signal issues, and Ekahau Insights for tracking the health of multiple Wi-Fi networks.
ProSight ASM Endpoint Protection Consultant
ProSight Behavior-based Virus Detection Engineer
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology by SentinelOne to guard endpoint devices as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely evade traditional signature-based anti-virus products. ProSight Active Security Monitoring protects local and cloud resources and provides a single platform to address the complete threat progression including filtering, detection, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats.
ISR 1100 Router Network Consultants
ISR Routers Support Services
Cisco has designed a full product line of routers including appliances built to provide the protection, bandwidth, and availability required by organizations ranging from small offices to global enterprises and ISPs. Cisco routers feature support for redundancy, transparent failover, and backup power for improved reliability and system uptime. Progent can help you select and configure Cisco routers to build a reliable foundation for your IT system and to make it economical to grow as you support new users, open new offices, install new services, extend your network to clients and partners, and manage an increasingly mobile workforce. Progent offers expertise in a variety of routers based on Cisco's IOS platform, including the Cisco 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 4000 G2 ISR routers, Cisco ASR 1000 and 9000 Aggregation Services Routers for WAN edge environments, CRS Carrier Routing System for the network core, as well as legacy 3600 and 3700 Routers.
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