For business networks located anywhere in the state of Montana, Progent's Microsoft qualified consultants can deliver remote phone help and troubleshooting to resolve your computer system problems quickly and cost effectively. Progent has acquired enterprise-level skills, advanced software tools, and support knowledge bases to identify and fix network problems while avoiding the high cost and delays normally associated with onsite technical service dispatches.
If your Montana small business is located outside of the larger urban areas such as Billings, Missoula, or Great Falls, your local computer support choices may be limited in expertise, or not available during a crisis. This results in a network that is unstable or causing productivity loss due to technical issues persisting for too long. Progentís staff of network professionals average more than 10 years of real-world computer industry experience, in the trenches of network support, performing a extensive range of technical tasks for a broad range of clients. This means you get not only the technical know how needed for the task, but a professional with demonstrated methods for applying those skills to assist with excellent network solutions.
Progent's Consulting, Programming and Training Services for Office Excel and Office 365 Excel
Progent's Microsoft-certified Office Excel and Office 365 Excel application consultants offer a wide range of online support services to assist you to design, program, test, install, manage, and debug business applications based on any version of Excel, including Office Excel desktop and Microsoft Office 365 Excel. Progent can help your business to move your legacy Excel applications to the newest releases of Excel, support Excel on iOS and Google Android mobile devices, and fix compatibility problems between different versions of Office Excel. Progent can provide as-needed support to organizations looking for a quick solution to a specific issue related to Office Excel and Progent can also provide comprehensive project management services for migrating or developing line-of-business application software based on Office Excel. Progent's cost-effective webinar training classes for Office Excel can be custom tailored to meet the needs of individual users or groups.
Amazon AWS Cloud Planning and Integration Consulting
Progent's Amazon AWS integration experts offer cost-effective remote support to help companies to access Amazon Web Services (AWS) cloud services including Amazon EC2 for virtual machine hosting, Amazon S3 for expandable cloud storage, and Glacier for low-cost long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness assessment, architectural design, testing, deployment, administration, performance optimization, licensing management, backup/restore mechanisms, and security. Progent offers advanced expertise with firewalls and VPN technology and can help you deploy cloud-centric or hybrid environments that efficiently incorporate Amazon AWS resources. Progent can provide occasional expertise or Progent can deliver project management outsourcing services to help you migrate smoothly to the Amazon AWS platform.
Email Content Filtering and Data Leakage Protection
Progent's data loss prevention (DLP) experts and data leakage protection consultants can help businesses to configure Progent's ProSight Email Guard Security Gateway to use your content security policies for scanning the content of outbound email messages and attachments and preventing the transmission of confidential or unauthorized data or spam-like messages. ProSight Email Guard's outbound email content filtering technology can also help organizations avoid reputation loss and keep compliant with industry security standards and government mandates including HIPPA, Sarbanes-Oxley, PCI DSS and PHI. Learn about the complete ProSight line of value-priced outsourced network management services for small and mid-size organizations.
Online Seminars for Desktop Applications
Progent provides online instruction for a range of productivity applications. Progent's Online training covers topics such as Office 365 Excel and Power BI business reporting, Microsoft Office 365 Word VBA macro development, PowerPoint collaboration, Outlook security, Office 365 Access programming, Microsoft Dynamics GP (Great Plains) customization, and Windows 10 management. Webinar-based learning provides all the benefits of traditional in-person sessions, such as immediate communication between students and teachers, but avoids the expenses of travel and the challenge of trying to accommodate the availability of many students.
Cisco Unified Communications Manager and Cisco Unified Communications Manager Express Planning, Deployment and Troubleshooting
Cisco Unified Communications Manager (CUCM or Unified CM), formerly branded CallManager, is the foundation of Cisco's communications and collaboration portfolio. Unified CM and Cisco Unified Communications Manager Express (CME) offer a borderless IP-PBX solution by integrating tightly with unified messaging apps that include Cisco Unified CM IM and Presence Service with Jabber support, Cisco Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (Unified CCE) for creating an advanced customer contact solution. Progent's CCIE-certified CUCM and CallManager experts can assist with any facet of Unified CM configuration and troubleshooting in areas that include integrating VoIP phones and desktop video phones, designing dial plans, setting up SIP trunks and CUBE internetworking, deploying Cisco ISR routers with CUBE networking support, designing Cisco UCS server failover solutions for survivability, and integration with Microsoft Exchange Server and Skype for Business.
Planning Deployments of Cisco's Managed Switches
Progent's Cisco CCIE-certified network engineers offer advanced remote and on-premises support and troubleshooting for Cisco's Catalyst, Nexus and Meraki families of fixed and modular switches for applications that run the gamut from small organizations and campus LANs to giant data centers and public clouds. Progent can help you to implement Cisco's rapidly improving switch solutions to achieve the performance, expandability, availability, virtualization support, security and ease of management demanded by your business. For information about Progent's consulting and troubleshooting services for Cisco's market-leading portfolio of Catalyst switches, see Cisco Catalyst switch consulting and troubleshooting services. For details about Progent's support for Cisco's Nexus line of switches, see Cisco Nexus switch consulting and support services. To learn about Progent's support services for Meraki switches, see Meraki switches consulting services.
64-bit Computing Migration Support Services
Progentís 64-bit migration specialists can help you to update your servers and workstations affordably from 32 to 64 bits. Progent can assist your company to calculate the risks and benefits of migrating to 64-bit computing, plan an economical migration process that minimizes business interruptions, and provide responsive online support to aid you to configure 64-bit operating systems and applications on your existing computers. Progent's Microsoft-certified consultants can assist your company to integrate the 64-bit versions of Microsoft platforms such as Windows Server, SQL Server, Windows 10, and Office Excel.
Office Access Software Development
Progent's Office Access developers and consultants offer economical online consulting services for all releases of Office Access including Access desktop and Access Web App and can provide expert help for Access application programming, database migration, performance optimization, BI reporting, and maintenance. Progent also can provide tailored online classes for Office Access application development and DBA services.
Cisco ASA and PIX Firewall and Firepower Services Consulting
The current ASA 5500-X Series of firewalls with Firepower Services deliver significantly more bang for the buck than Cisco's earlier firewalls and have superseded the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network experts can assist your company to manage your current PIX or Cisco ASA 5500 security appliances or migrate to ASA 5500-X firewalls with Firepower Services. Progent's consultants offer remote and onsite help with ASA 5500-X firewalls with Firepower Services and can assist your company to design, deploy, tune, administer and debug firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services.
Cisco IOS software Upgrade Support
If your network includes Cisco routers, you may be using an outdated release of IOS, the control software powering almost all Cisco router as well as current Cisco switches. Cisco frequently publishes updates to IOS in order to fix bugs, plug security gaps, or add functionality. However, upgrading Cisco IOS or other Cisco operating systems can be a challenge, depending on your Cisco device and your network infrastructure. As an example, there may be limitations of internal Flash storage that might cause a new OS version to execute incorrectly. Progent's Cisco CCIE network engineers can provide a broad selection of support services related to upgrading Cisco IOS software or any Cisco OS like IOS EX, CallManager or Unified Communications Manager. Progent can run inventories of your Cisco software, recommend appropriate upgrades, prepare Cisco appliances, transfer images/, activate and test your new software, optimize performance, troubleshoot problems, and teach your network support managers how to get the benefits of all important new functions.
VMware NSX Network Virtualization
VMware's NSX virtual network technology enables you to build complete logical networks in software. NSX allows virtual networks to be deployed in minutes and managed with a high degree of automation regardless of the hardware making up the underlying IP network. VMware Site Recovery Manager (SRM) allows programmatic disaster recovery, application mobility, plus transparent site migration, failback and site re-protect. SRM also permits transparent testing for disaster recovery, upgrades and fixes and can produce reports to confirm full service restoration, validate SLAs and prove DR compliance. When integrated with VMware's NSX network virtualization technology, VMware Site Recovery Manager can quickly restore the complete virtualized network topology at the recovery datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM system architect to help your organization to plan, configure, test and administer a DR solution powered by VMware SRM and VMware NSX.
Responsiveness of Progent's TRC for Online Support
Progent's Technical Response Center is committed to providing the highest level of remote computer support available for urgent and standard problems. For emergency issues that affect multiple workers, vital individuals, or a line-of-business application, the Technical Response Center will engage within an hour. For non-critical problems, the TRC is committed to respond in two hours or less. Regardless of criticality, your ticket will be created quickly and accurately, You will receive a confirmation from the trouble ticket system, and the TRC will check with you on each corrected problem to make sure you are satisfied with the results and willing to close out the trouble ticket. Find out more details concerning Progent's Technical Response Center Customer Commitment.
Contact a Progent Network Support Expert
To see how to get in touch with a Progent network consultant for remote or on-premises expertise in , phone 1-800-993-9400 or visit Remote Network Help.