For small company networks located in the state of Montana, Progent's Microsoft and Cisco authorized engineers can deliver phone assistance and remote troubleshooting to solve your network systems issues fast and affordably. Progent has acquired world-class expertise, software utilities, and support knowledge bases to diagnose and resolve IT problems while avoiding the cost and delays associated with on-site service calls.

If your Montana company is located beyond the larger metro areas such as Billings, Missoula, or Great Falls, your nearby computer support choices may be limited in technical expertise, or unavailable during a crisis. This results in a network that is unusable or causing efficiency loss due to technical issues persisting for too long. Progentís group of expert network professionals average more than 10 years of real-world industry experience, in the trenches of IT support, performing a large range of technical tasks for a broad range of clients. This means you obtain not only the technical know how needed for the task, but a consultant with demonstrated methods for applying those skills to assist with excellent network solutions.

MySQL Application Programming and DBA Services
Progent's MySQL software developers, database architects, and database administrators offer cost-effective online DBA or application development support and can help organizations of any size to integrate and maintain MySQL within a dependable network environment that provides high levels of speed, scalability, and protection. Progent also has proven skill helping businesses port databases from an Oracle environment to MySQL.

Immediate Support for Urgent Problems
With Progentís urgent remote computer troubleshooting services, you can get instant support for issues that are causing network disruption. Online support eliminates the long delay and higher cost required for in-person computer help. For typical administration work, Progentís online support engineers can complete the majority of jobs within minutes of a request, rather than requiring you to live with a problem for up to a day for on-premises help to arrive.

CISM-certified Cybersecurity Management Consultants
Progent offers the support of CISM certified cybersecurity management consultants. The Certified Information Security Manager (CISM) committee defines the basic competencies and worldwide standards of skill that information security professionals are required to learn. It provides business management the assurance that consultants who have earned their CISM certification possess the experience and capability to deliver effective security management and consulting services.

ProSight Network Audits for Evaluating Network Health
Prosight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an objective evaluation of the overall health of their network. Based on some of the top remote monitoring and management tools in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits show you how well the configuration of your core network devices conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable and more secure AD implementation. Both options also provide the long-term benefits of advanced remote network monitoring and management technology. These advantages can include easier management, better compliance with government and industry security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and restore, and higher availability. For details about ProSight Network Audits and to see sample reports, visit ProSight Network Audits.

Progent's Consulting, Development and Training Support for Office Excel and Office 365 Excel
Progent's Microsoft-certified Excel and Office 365 Excel consultants can provide a wide variety of remote services to assist your organization to design, develop, pilot test, install, administer, and troubleshoot business applications powered by any version of Excel, including Office Excel desktop and Office 365 Excel. Progent can assist you to migrate your current Excel solutions to the latest releases of Excel, support Excel on Apple iOS and Android smart phones and tablets, and resolve compatibility issues between various releases of Office Excel. Progent can provide on-demand help to organizations who need a quick fix to a stubborn problem related to Excel and Progent can also provide full project management services for migrating or developing mission-critical applications built on Office Excel. Progent's affordable webinar training classes for Excel can be custom tailored to meet the needs of individuals or groups.

Planning and Configuration Support for Cisco's Meraki Cloud-managed Wi-Fi APs
Progent's Cisco Meraki wireless AP consultants provide online and onsite support to help businesses of any size to plan, deploy, maintain, expand or debug Wi-Fi networks that utilize Cisco Meraki cloud-managed APs. Progent can assist you to configure and support Cisco's Meraki-based Wi-Fi infrastructure for environments that can range from a telecommuter's home or a branch office to a campus or a multi-site enterprise. Progent can also help you to configure additional Cisco technology including switches, ASR routers and ASA firewalls to create a cohesive network infrastructure that delivers identical access, responsiveness, security compliance, ease of management and uptime for wired and wireless clients regardless of their mobility or computing device. (See Cisco Meraki switches configuration and management.)

NetApp SAN Storage Solutions
Progent offers enterprise clients remote or on-premises NetApp SAN consulting services for NetApp's entire portfolio of SAN products including Data ONTAP data management, MetroCluster, FlexPod private cloud infrastructure, SnapMirror data replication, SnapVault and OSSV incremental D2D backup, Virtual Storage Console for VMware vSphere, MultiStore for storage partitioning, OnCommand Reporting and Insight analytics, and NetApp's FAS, AFF, V-Series and N-Series hardware lines. Areas of NetApp SAN storage technology supported by Progent include SAN dsign, hybrid-cloud deployment, virtualization, migrations, non-disruptive updates, storage management, security and compliance, high availability, and remediation. Progent offers Tier 3 support to help you to resolve problems with NetApp SAN storage deployments efficiently following leading practices.

Wireless Site Survey
Progentís Wireless Site Survey helps you to plan and install an 802.11a,b,g,n or 802.11ac (Wi-Fi) wireless LAN adapted to your facilities, offering you a wireless solution that delivers the coverage, performance, capacity, Quality of Service, data protection, and hand-off capability your business requires. Progent's Wireless Site Survey services are available either as an affordable online service or as a more comprehensive onsite service. Progentís onsite survey includes onsite walkthroughs, RF and data protection audits of your current wireless network, analysis of your site's floor plans, testing for RF contention, RF propagation modeling, selection of optimum placement for client-specified Wireless Access Points (WAPs) such as Aironet access points, Meraki cloud-managed APs and Apple AirPort devices, and a detailed report describing the new wireless network.

CRISC-certified Risk Management Consultants
The CRISC program was established by ISACA to verify a consultant's ability to plan, implement, and support IS controls to reduce network risk. Progent can provide the services of a CRISC-certified risk management consultant to help you to develop and carry out a risk management strategy based on industry best practices identified by CRISC and geared to align with your organization's risk tolerance, business goals, and budgetary guidelines.

Virtualization Consulting
Virtual compute, storage and networking technologies enable IT organizations to optimize resource utilization, streamline network administration, and improve application uptime and data protection. run multiple virtual servers on one physical processor. Typical applications for virtual servers include hardware efficiency, inexpensive platforms for programs that only run on older OS software, and economical segregation of software programming or pilot environments from production ones. Progent's virtualization technology consultants can provide Microsoft Windows Server 2016 Hyper-V hybrid cloud/on-premises solutions, Windows Server 2012 R2 virtualization consulting, Microsoft Windows Hyper-V Virtualization consulting, VMware vSphere and vCloud planning and deployment, VMware NSX virtual network architecture and integration, and Citrix XenServer virtual server assistance. Progent can install virtual servers to maximize speed, fault tolerance and ease of administration while at the same time cutting costs; suggest and validate disaster recovery strategies that minimize productivity loss in case of a major failure; and deliver continuing support, troubleshooting, and engineering services as virtualization technology advances.

Configuration of Cisco's Managed Switches
Progent's Cisco-certified CCIE network technology consultants offer expert online and on-premises support for Cisco's Catalyst, Nexus and Meraki series of fixed and modular switches for environments that range from small organizations and campus LANs to enterprise data centers and ISPs. Progent can help you to deploy Cisco's continually evolving switching technology to realize the speed, expandability, uptime, virtualization, security and manageability needed by your business. For information about Progent's consulting and support for Cisco's extensive family of Catalyst switches, refer to Catalyst switch consulting services. To learn about Progent's consulting and support services for Cisco's Nexus Series of data center switches, refer to Cisco Nexus switch support. For details about Progent's support services for Cisco Meraki switches, go to Meraki switches consulting and troubleshooting services.

System Center Data Protection Manager Consulting Support
System Center 2016 Data Protection Manager (SCDPM 2016) provides small to mid-size businesses automatic backup and easy recovery capabilities for Microsoft-based networks. Data Protection Manager 2016 offers application-aware protection for key platforms like SQL Server, Exchange and SharePoint Server, protects Windows and Linux virtual machines, supports virtual machines running on Windows Hyper-V and VMware, and can use Azure for convenient cloud backup and recovery. Progent's Microsoft-certified System Center 2016 Data Protection Manager consultants can help you to plan, implement, administer, and troubleshoot a multi-site backup/recovery solution built around Data Protection Manager 2016. Progent can help you to upgrade from a previous version of DPM or from a legacy solution, and Progent can tune your SCDPM 2016 environment for on premises, colocated, cloud or hybrid deployments. Progent can provide online or onsite consulting expertise and can deliver occasional guidance to help you through challenging issues or deliver end-to-end project management or co-management support to make sure you finish your SCDPM 2016 deployment on time and on budget.

Responsiveness of Progent's Technical Response Center for Remote Support
Progent's Technical Response Center (TRC) is dedicated to providing the highest level of online network support services available for both urgent and standard problems. For urgent problems that impact many users, vital individuals, or a mission-critical application, the TRC will respond within an hour. For standard problems, the TRC is committed to respond within two hours. In all cases, your ticket will be created quickly and correctly, You will be sent an acknowledgement from the trouble ticket system, and the TRC will check with you on every corrected problem to verify you are satisfied with the resolution and willing to close the ticket. Find out more about Progent's TRC Customer Commitment.

Get in Touch with a Progent Computer Consultant
To learn how you can access a Progent network support expert for online or onsite help in , phone 1-800-993-9400 or visit Remote Network Help.














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